Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great service. Courtney helped us find the right flat for ......”

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Nov 29,2017
Minithumbup
By: 'Joe'
Nov 29,2017
0 people found
this helpful
Great service. Courtney helped us find the right flat for us, quick and easy. The staff in the office were also really helpful. Highly recommend....
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Comment on agent fees
Ascend's agency fees are probably a bit above average, but worth it because they have top notch service.
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“The whole process was professionally and efficiently handled from start ......”

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Nov 27,2017
Minithumbup
Robert
By: 'Dan'
Nov 27,2017
0 people found
this helpful
The whole process was professionally and efficiently handled from start to finish. Robert was very knowledgeable and helpful when arranging a viewing and Aaron was punctual and professional when I went to view the property. Descriptions were accurate and staff were quick to respond to ...
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Comment on agent fees
I found the agents fees to be in line with the standard agents fee for the area
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“Robert is a friendly agent and very helpful. He has ......”

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Nov 24,2017
Minithumbup
Robert
By: 'Sisi'
Nov 24,2017
0 people found
this helpful
Robert is a friendly agent and very helpful. He has been helping me by explaining the procedures to me and reassure me everything will run smoothly....
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Comment on agent fees
Agent's fees are average (good)
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“Very efficient and communicative. Get back to your straight away ......”

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Nov 23,2017
Minithumbup
By: 'Laura'
Nov 23,2017
0 people found
this helpful
Very efficient and communicative. Get back to your straight away with clear information and process matters quickly. Impressed with the service....
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Comment on agent fees
Reasonable and as expected. Potentially lower than those I've experienced with other local agents.
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“Rob and Beth have both been very helpful throughout the ......”

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Nov 23,2017
Minithumbup
Robert
By: 'LG'
Nov 23,2017
0 people found
this helpful
Rob and Beth have both been very helpful throughout the viewing and application process, answering questions quickly and professionally, thank you!...
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“James went above and beyond to ensure moving flat was ......”

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Nov 22,2017
Minithumbup
By: 'emmahenry89'
Nov 22,2017
0 people found
this helpful
James went above and beyond to ensure moving flat was a fast,smooth running process for me. His customer service was second to none and his communication on the progress made me feel at ease....
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N/A
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“Rob was very kind and he arrived in time to ......”

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Nov 22,2017
Minithumbup
Robert
By: 'MariaDAH'
Nov 22,2017
0 people found
this helpful
Rob was very kind and he arrived in time to our appointment. He answered precisely to all my questions and is helping me to move in a very short time.Rebecca has been also kind and she has sent me the documents and all the ...
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Comment on agent fees
Fees are a bit higher than in previous agencies I have used. However, I'm happy with the fact they reduce the fee after filling this form. I also think is useful to collect this information for people interested in letting a house in the future and it's a way to keep a high-quality process on letting properties. We all need to feel comfortable and happy with a new home.
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“Robert Healy was very helpful and enthusiastic in making sure ......”

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Nov 17,2017
Minithumbup
Robert
By: 'Elsa'
Nov 17,2017
0 people found
this helpful
Robert Healy was very helpful and enthusiastic in making sure that I was fully aware of all the important information and fees required when renting a property for the first time. If you're new to renting and need some tips and guidance, I would definitely ...
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Comment on agent fees
Good
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“Courtney is really nice guy!!Answer on all of my ......”

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Nov 16,2017
Minithumbup
By: 'Natalia'
Nov 16,2017
0 people found
this helpful
Courtney is really nice guy!! Answer on all of my questions, so there was no doubts.. He created a nice and comfortable atmosphere....
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Comment on agent fees
very good
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“Both Courtney & Aaron were really helpful in the process and ......”

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Nov 15,2017
Minithumbup
By: 'Olivia'
Nov 15,2017
0 people found
this helpful
Both Courtney & Aaron were really helpful in the process and the whole thing went smoothly and very quickly! Would definitely recommend Ascend as others I have used in the past have been an absolute nightmare!! Looking forward to moving into my new apartment- thanks guys!...
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Comment on agent fees
Average
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“Courtney was helpful in answering my calls and guiding me ......”

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Nov 15,2017
Minithumbup
By: 'Nouf'
Nov 15,2017
0 people found
this helpful
Courtney was helpful in answering my calls and guiding me through the available properties. He is motivated and has good marketing skills!...
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“I thought the agent was courteous and informative and was ......”

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Nov 14,2017
Minithumbup
By: 'Martin'
Nov 14,2017
0 people found
this helpful
I thought the agent was courteous and informative and was able to answer my queries at the time. The agent arrived on time for our appointment and had an overall knowledge of the Mill and its amenities...
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Comment on agent fees
Not having rented before I thought they were a bit excessive but on comparison they are average
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“Ascend has been very helpful, informative and upfront about fees, ......”

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Nov 14,2017
Minithumbup
By: 'Andrew'
Nov 14,2017
0 people found
this helpful
Ascend has been very helpful, informative and upfront about fees, details of the contract and the overall process of acquiring the property throughout. They were also always on time for viewings....
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“Aaron was incredibly friendly and warm. Treating me like an ......”

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Nov 14,2017
Minithumbup
By: 'amnioc'
Nov 14,2017
0 people found
this helpful
Aaron was incredibly friendly and warm. Treating me like an adult and with respect, understanding my personal situation and willing to ask the questions to follow up on my queries. One note is that I did not receive the immediate follow up call as discussed ...
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“goodfantasticpatient when viewing the propertytalktivewhen we ask questions always patient ......”

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Nov 14,2017
Minithumbup
By: 'c'
Nov 14,2017
0 people found
this helpful
good fantastic patient when viewing the property talktive when we ask questions always patient to answer with details and very nice to us...
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“Rob was very approachable. He kept us up to date ......”

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Nov 12,2017
Minithumbup
Robert
By: 'Christina'
Nov 12,2017
0 people found
this helpful
Rob was very approachable. He kept us up to date and addressed all concerns we had regarding our apartment. He communicated quickly and answered all our questions....
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Comment on agent fees
Good
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“Rob was a polite gentleman who was very helpful and ......”

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Nov 12,2017
Minithumbup
Robert
By: 'Geneva'
Nov 12,2017
0 people found
this helpful
Rob was a polite gentleman who was very helpful and accommodating with us. He answered all of our queries and responded very quickly and in a professional manner. Rob was very good at liaising with the landlord to get the flat to a higher standard. ...
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Comment on agent fees
There are quite a few add ons with the agent fees, perhaps an all inclusive price from the start would be helpful and allows for clarity.
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“Very good staff to liase with, very professional. I would ......”

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Nov 05,2017
Minithumbup
By: 'Jon'
Nov 05,2017
0 people found
this helpful
Very good staff to liase with, very professional. I would recommend him to anyone. Thank you so much, Courtney Crooks!...
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“Courtney was so helpful throughout the entire process. I initially ......”

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Nov 03,2017
Minithumbup
By: 'KimberleyBenham'
Nov 03,2017
0 people found
this helpful
Courtney was so helpful throughout the entire process. I initially viewed a flat that was taken before I had the chance and he would regularly update me if anything new came up. Very grateful...
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Comment on agent fees
Fee's were fine and to be expected
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“Excellent and prompt service. Decent response to time when contacted, ......”

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Nov 02,2017
Minithumbup
By: 'Chris'
Nov 02,2017
0 people found
this helpful
Excellent and prompt service. Decent response to time when contacted, although could be a little faster. Very helpful and knowledgeable...
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Comment on agent fees
Fees were higher than I expected them to be. Additionally, fees originated from multiple different costs. It would have been better for me if all fees were together in one lump sum
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“Courtney was very friendly and punctual during the day of ......”

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Nov 01,2017
Minithumbup
By: 'Stephanie'
Nov 01,2017
0 people found
this helpful
Courtney was very friendly and punctual during the day of viewing the apartment, he also helped explained the process clearly. It was a Great service and very quick to help arrange a viewing and any extra questions or queries after the viewings. I would definitely ...
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“Ascend made the whole process as easy as possible. Brilliant ......”

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Oct 31,2017
Minithumbup
By: 'LKIRKHAM'
Oct 31,2017
1 people found
this helpful
Ascend made the whole process as easy as possible. Brilliant service from Aaron, organising the viewing and Rebecca from the referencing team. Both are efficient, informative and friendly members of staff and I would recommend the service through Ascend....
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“Courtney was friendly, knowledgeable and helpful. Despite being late on ......”

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Oct 29,2017
Minithumbup
By: 'Kenyon'
Oct 29,2017
0 people found
this helpful
Courtney was friendly, knowledgeable and helpful. Despite being late on a Friday night he assisted in getting the payment recognised so that we were able to secure the apartment....
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Comment on agent fees
As expected
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“Aaron was knowledgeable and efficient which made the often complicated ......”

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Oct 27,2017
Minithumbup
By: 'VThreadgold'
Oct 27,2017
0 people found
this helpful
Aaron was knowledgeable and efficient which made the often complicated and extended process of applying to rent very smooth. During the initial viewing of the apartment he was friendly and punctual - always appreciated! - and was prompt in his correspondence afterwards....
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“Aaron was punctual, friendly and explained everything clearly. He dealt ......”

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Oct 27,2017
Minithumbup
By: 'Rich'
Oct 27,2017
0 people found
this helpful
Aaron was punctual, friendly and explained everything clearly. He dealt with relevant questions I had regarding my move in date and got my application started when promised....
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Comment on agent fees
Good
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“Great and pleasant guy doing the whole prrocess finding and ......”

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Oct 27,2017
Minithumbup
By: 'Happy'
Oct 27,2017
0 people found
this helpful
Great and pleasant guy doing the whole prrocess finding and leiing an apartment as good as possible. Top score for good service and information and friendlieness :-)...
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Comment on agent fees
Good
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“From the very beginning (a long time ago!), all the ......”

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Oct 26,2017
Minithumbup
Elaine Hulme
By: 'Charlotte'
Oct 26,2017
0 people found
this helpful
From the very beginning (a long time ago!), all the staff, and especially Elaine and Adam, have been fantastic in helping us both sell our house, and purchase our new property. Communication is fantastic and the whole team are so helpful. Really can't recommend them ...
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Comment on agent fees
Great
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“Ascend were quick to arrange a viewing for me. Courtney, ......”

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Oct 20,2017
Minithumbup
By: 'Ed'
Oct 20,2017
0 people found
this helpful
Ascend were quick to arrange a viewing for me. Courtney, a friendly and professional agent showed me around the property. The paper work was really quick. Now waiting to sign the contract and get the keys. Excellent service – so far!...
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“My experience with Ascend was very positive whilst looking for ......”

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Oct 18,2017
Minithumbup
Robert
By: 'Dan'
Oct 18,2017
0 people found
this helpful
My experience with Ascend was very positive whilst looking for a flat to rent within Manchester. With a varied range all over Manchester I always had an option. Rob was the agent who was present for all my viewings and very quickly grasped what I ...
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Comment on agent fees
N/A
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“Interestingly this Agent ask for reviews before you move into ......”

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Oct 18,2017
Minithumbdown
By: 'disgruntled'
Oct 18,2017
39 people found
this helpful
Interestingly this Agent ask for reviews before you move into one of their properties and there is good reason. Tenants beware! Keep a paper trail of all communication with Ascend. Follow up every telephone conversation with a confirmation email and never trust that they will ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Adam Stephenson
Oct 20, 2017
View all comments (1)
Thanks for your feedback. We'd love to have the opportunity to chat to you regarding the problems you've encountered. After searching our system, we've not been able to find any trace of the issues you've noted here and we're obviously keen to resolve any problems you're having. Please could you give me a call directly on 0161 669 4982 so I can assist? Many thanks, Adam. ...

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Manchester, M3



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