Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Good service throughout our sale!...”

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Apr 23,2018
Minithumbup
Elaine Hulme
By: 'Eve'
Apr 23,2018
0 people found
this helpful
Thanks so much to all the living quarter team, especially Adam, Elaine & Elliott. A lot of hard work was put into to our sale and we are delighted with the outcome. We are sure to recommend living quarter and hope to work again with them ...
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Comment on agent fees
Good.
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“Friendly & Professional service...”

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Apr 23,2018
Minithumbup
By: 'Paul'
Apr 23,2018
0 people found
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Having viewed properties with these agents they were both friendly and professional during the viewings. approach. There was no pressure and they were very happy to help answer questions and in their answers they seemed open and honest....
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Comment on agent fees
Fees seem pretty much in line with the current market - excessive for what seems to be basic admin work. However, they are what they are and they were explained and are clear what needs to be paid, so at least none are hidden.
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“Great Customer Service...”

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Apr 23,2018
Minithumbup
Robert
By: 'Emma'
Apr 23,2018
2 people found
this helpful
Robert and his team have been brilliant from start to finish throughout the process of my application. Any requests or queries I had were sorted out almost immediately as Robert put my needs first and liased with the landlord on my behalf. The application process ...
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Comment on agent fees
Ascend have been brilliant thoughout my moving process and I cannot fault them. However, I do have a Couple of real negatives in relation to Ascend’s fees when I compare moving properties on an occasion prior to this. I am losing nearly £200 by paying their fees which to me, as a 22 year old is frankly astonishing! Firstly, I am already paying a deposit on my flat and would imagine this is protected by the DPS (deposit protection scheme) therefore I do not understand the need to pay an extra £30 to protect my deposit. Also, in my current property I do not have a moving out fee, yet with Ascend I face having to pay £120 to move out of my property once the tenancy is over. Can I have an explination about what this is for an why because to me this is appalling when I know the property will be left without any problems and I am therefore facing loosing a significant amount of money for no reason at all. If there is any chance this figure can be lowered or nullified then I will be sincerely grateful! In my current property with my current letting agent, I have not had to pay any such fees and I am as such wondering if am I being overcharged by Ascend thanks to these unnecessary fees!
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“Good experience...”

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Apr 19,2018
Minithumbup
Robert
By: 'Mark'
Apr 19,2018
0 people found
this helpful
He was very professional, friendly and informative and answered all our queries in a timely manner. He kept us up to date with everything that was going on and made the process a lot less stressful....
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Comment on agent fees
Very reasonable
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“Smooth & Quick Application Process...”

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Apr 19,2018
Minithumbup
By: 'F.'
Apr 19,2018
0 people found
this helpful
The whole process with Ascend has been fantastic, from the viewing to the application. The property viewing was arranged quickly and James gave me all of the information about fee's and processes were discussed with me at the end of the viewing. Alex in the ...
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Comment on agent fees
Slightly above average but worth it from a customer service perspective.
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“Excellent...”

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Apr 19,2018
Minithumbup
By: 'Charlotte'
Apr 19,2018
0 people found
this helpful
Courtney was very friendly and helpful when showing us around the properties. He answered all our queries and made the whole process very clear and easy for us....
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“Review for James Smith...”

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Apr 19,2018
Minithumbup
By: 'Rhonda'
Apr 19,2018
0 people found
this helpful
I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
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Comment on agent fees
Good
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“Flat viewing...”

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Apr 18,2018
Minithumbup
By: 'Abi'
Apr 18,2018
0 people found
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Courtney was prompt, friendly & helpful making the process an easy one. He answered all questions competently & i would certainly recommend him to anyone....
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“Quick and helpful!...”

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Apr 18,2018
Minithumbup
Robert
By: 'Victoria'
Apr 18,2018
0 people found
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Robert was really friendly and informative. He gave me an idea of what I would expect living at each of the flats and what would be included....
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Comment on agent fees
Good
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“Beautiful flat and enthusiastic estate agent made our choice easy...”

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Apr 17,2018
Minithumbup
Robert
By: 'Hannah'
Apr 17,2018
0 people found
this helpful
We had such a positive experience with Ascend Properties. They were so welcoming and passionate about the properties they let and they instill confidence in you that you've made the right choice. We are so happy with our new flat and we cannot wait to ...
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Comment on agent fees
In comparison to other letting agents, Ascend’s agency fees were very reasonable.
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“Great experience...”

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Apr 17,2018
Minithumbup
Robert
By: 'Jessica'
Apr 17,2018
0 people found
this helpful
Robert was super welcoming, helpful and made the process a lot less daunting. He was always easy to contact and available for any questions I had....
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Comment on agent fees
Our fee’s were half price so very reasonable
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“Great agent...”

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Apr 17,2018
Minithumbup
Robert
By: 'besticle_'
Apr 17,2018
0 people found
this helpful
Helpful and warming, couldn't have been a nicer guy. One of the only agents I've met in my search that actually helped and answered all questions with definite and real answers. Would recommend 100%...
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“Overall good experience so far...”

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Apr 17,2018
Minithumbup
Robert
By: 'Sandhya'
Apr 17,2018
0 people found
this helpful
Staffs are giving good customer support But felt like many hidden charges in this agency in comparison with other agencies because I had my previous tenancy with bridge fords and my friends had with homes for you and south Manchester properties. Once I move in ...
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Comment on agent fees
Mentioned above
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“Speedy...”

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Apr 15,2018
Minithumbup
By: 'Kyle'
Apr 15,2018
0 people found
this helpful
Very fast, we was aloud to roam and experience the apartment uninterrupted. Once the viewing had been completed we was given all of the information we required....
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Comment on agent fees
Good
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“Friendly...”

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Apr 13,2018
Minithumbup
By: 'Niall'
Apr 13,2018
0 people found
this helpful
Very welcoming, and straight to the point. Should me around the place and gave me all the information I needed....
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Comment on agent fees
Good
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“1228 City Link...”

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Apr 11,2018
Minithumbup
By: 'LJSmith'
Apr 11,2018
0 people found
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Courntey was very friendly, polite and welcoming into the properties. He answered all the questions and has been in regular contact since....
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Comment on agent fees
Okay.
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“Lovely agents and clear renting process...”

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Apr 10,2018
Minithumbup
By: 'Kat'
Apr 10,2018
0 people found
this helpful
Ascend were a very friendly and professional service from the first phone call to securing the property. Their prices for rent were very good for the area and they are very clear about any costs and answered all questions we had. Courtney was a great ...
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Comment on agent fees
The fees are standard for a city agent - no higher than other city agents fees. Not as small as a little local agent from Chorlton but that's to be expected with the kind of area and properties they cover. Their fees are outlined and explained on the website and by the agent.
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“Speedy Professinal Service...”

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Apr 10,2018
Minithumbup
By: 'LH'
Apr 10,2018
0 people found
this helpful
From contacting me on the day to confirm my viewing right through to negotiation, Courtney went above and beyond whilst maintaining a friendly & professional business manner - look forward to moving in just two weeks!...
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Comment on agent fees
Average.
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“Easy and efficient process...”

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Apr 08,2018
Minithumbup
By: 'Stefania'
Apr 08,2018
0 people found
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My experience with Ascend Properties has been very positive so far, the staff showed very good customer service and helped making the process of renting a property pretty easy and efficient....
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“Couldn't have been more supportive!...”

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Apr 06,2018
Minithumbup
Elaine Hulme
By: 'Lesley'
Apr 06,2018
0 people found
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From the outset of my meeting Elaine I had a good feeling. Not only was the house they were selling just what I wanted, but Elaine gives you this sense that she understands you...and I think she does. I didn't have the easiest of ...
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“Friendly and helpful...”

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Apr 06,2018
Minithumbup
Robert
By: 'Rob'
Apr 06,2018
0 people found
this helpful
Friendly individual with great knowledge of area and always happy to answer questions that you may have. Will recommend Ascend to others....
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“Excellent service, all round...”

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Apr 06,2018
Minithumbup
Elaine Hulme
By: 'Helen'
Apr 06,2018
0 people found
this helpful
Throughout the instruction, the Living Quarter Team were excellent. Elaine our Sales Negotiator was fantastic. Together with Adam, Elaine was able to advise on best process for our sale, manage that process while keeping us very well informed. The open house-style viewing they suggested yielded ...
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Comment on agent fees
Good
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“Easy process...”

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Apr 06,2018
Minithumbup
By: 'Aadrienne'
Apr 06,2018
0 people found
this helpful
Beth answered all of our questions and was very friendly and insightful when showing us around the property. Also when we had questions after the viewing they were always answered in a timely manner....
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Comment on agent fees
Ours were half price fees and at that cost they were a good amount
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“Fabulous service...”

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Apr 06,2018
Minithumbup
Elaine Hulme
By: 'Adie'
Apr 06,2018
0 people found
this helpful
What a great service from start to finish. Living Quarter clearly know the market inside out, the house was marketed perfectly, the group viewing was a great idea. We had offers at asking within a couple of days and the whole team at Living Quarter ...
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Comment on agent fees
Very competitive fees
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“House viewing...”

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Apr 05,2018
Minithumbup
By: 'Fausto'
Apr 05,2018
0 people found
this helpful
Courtney Crooks was very helpful and very kind. I would definitely recommend him. English is my second language and I find it hard to understand. On the day of viewing Courtney did he's best explaining so I can understand everything....
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Comment on agent fees
Very good
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“Excellent customer service throughout...”

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Apr 05,2018
Minithumbup
By: 'Alex'
Apr 05,2018
0 people found
this helpful
Beth showed us round the property and was knowledgeable about the intricacies, but more impressive was how great she's been in our communications throughout the processes of viewing, decision-making and admin. Any questions have been answered promptly, politely and informatively. I've probably emailed Beth way ...
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Comment on agent fees
Half price agent's fees, can't complain!
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“Professional service...”

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Apr 04,2018
Minithumbup
Robert
By: 'Russ'
Apr 04,2018
0 people found
this helpful
From the outset of the viewing Ascend have been very professional and the speed of processing my application for my rental property has been amazing....
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“Great Experience...”

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Apr 02,2018
Minithumbup
By: 'Amy'
Apr 02,2018
0 people found
this helpful
The whole team at Ascend have been very helpful in my search. I had booked my viewing a few days in advance. Beth knew how keen I was, and called back within a few hours to move my viewing forward after another cancellation - really ...
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Comment on agent fees
Agents fees very standard - however I’ve never seen anywhere charge a ‘check in fee’ before to pass over the keys.
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“Straightforward...”

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Apr 01,2018
Minithumbup
By: 'Tommyandsophie'
Apr 01,2018
1 people found
this helpful
We already had a good idea of the apartment and the area. There weren't any particularly complex issues. However Aaron was professional and informative without being too pushy....
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Comment on agent fees
The agency fee of £340 plus the deposit of more than a months rent seemed very high. I have usually only paid between £80-£120 for agency fees which was obviously disappointing. Finding out that the same apartments in the same block were being rented for £50 less per month with different agents after the deal was also disappointing, however we were happy with the overall price that we agreed to and understand it is the renters responsibility to do the research. Nevertheless, the £50 extra per month did leave us feeling dissatisfied.
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“Excellent Customer Service...”

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Mar 31,2018
Minithumbup
By: 'Elaine'
Mar 31,2018
0 people found
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Experienced excellent customer service today from the viewing of the property with Elliott, through to registering our interest with Adam! Very professional and highly recommended!...
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Comment on agent fees
Good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Manchester, M3



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