Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very helpful...”

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May 18,2018
Minithumbup
By: 'Jaydeen'
May 18,2018
0 people found
this helpful
Courtney was extremely helpful as this was our first move and wasn't sure on a few things, he was very patient and answered every question we had to the best of his knowledge and was more than happy to answer our calls past his working ...
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Comment on agent fees
good
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“First time renting made easy...”

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May 17,2018
Minithumbup
By: 'George'
May 17,2018
0 people found
this helpful
This was my first time getting my own place as a student, and Courtney from Ascend provided an excellent service. Was very friendly and made the process very easy for myself....
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Comment on agent fees
Good.
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“Good communication, professional...”

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May 17,2018
Minithumbup
By: 'Steve'
May 17,2018
0 people found
this helpful
Agent was pleasant, communicated well and seemed quite efficient. Felt quite personable as opposed to someone being pushy and/or trying to rush you so they could get to their next viewing....
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Comment on agent fees
The admin fees are average but the check in fees are unusual and feel like a cash grab for a property you have already said yes to.
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“Great viewing...”

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May 17,2018
Minithumbup
By: 'Andrew'
May 17,2018
0 people found
this helpful
Me and my friend arrived to view an apartment and Courtney was already there ready and waiting, very welcoming and very friendly, getting to know us on a personal level. Showed us around the apartment explaining everything about the property and answering all of our ...
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Comment on agent fees
Agency fees are alright, expected it as we lived in this area before
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“New apartments...”

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May 17,2018
Minithumbup
By: 'Kieran'
May 17,2018
0 people found
this helpful
Courtney was very helpful and good to work with he helped us get around certain barriers to make sure we got the apartment...
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Comment on agent fees
Good
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“Great customer service...”

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May 15,2018
Minithumbup
By: 'Devon'
May 15,2018
0 people found
this helpful
Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
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“Great service...”

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May 14,2018
Minithumbup
By: 'Rosie'
May 14,2018
0 people found
this helpful
Stephanie provided great service to me so far. Highly personable and helpful! Thank you for all your help and understanding...
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“Always very polite and friendly....”

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May 11,2018
Minithumbup
By: 'Elise'
May 11,2018
0 people found
this helpful
Adam kept me informed and was really helpful during my purchase. The process was straight forward and his communication was always prompt and professional....
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By: Adam Martin
May 11, 2018
View all comments (1)
Thanks Elise for the comments. Much appreciated and we wish you luck in your in your apartment. If you need anything you know where we are. ...

“Profession and effficient...”

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May 10,2018
Minithumbup
Laura Murphy
By: 'Nsopkin'
May 10,2018
0 people found
this helpful
Very professional and efficient. Laura takes a holistic view when dealing with her clients and has made the process smooth and painless....
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Comment on agent fees
I would say on the high side especially with the deposit protection fee and check in/out costs.
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“Excellent service...”

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May 08,2018
Minithumbup
By: 'Sean'
May 08,2018
0 people found
this helpful
Stephanie has provided excellent service in selling our flat delivering highly informative market data and valuation in a friendly and very professional manner. I can't fault the service received and have no hesitation in recommending Stephanie and Living Quarter to others....
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Comment on agent fees
Highly competitive
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“Great service...”

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May 08,2018
Minithumbup
Robert
By: 'Lucy'
May 08,2018
0 people found
this helpful
I had a viewing with Robert Healey and he was very helpful with all information on the property and with confirming the property afterwards. Would definitely recommend booking viewings with him, very friendly and very very helpful....
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Comment on agent fees
Not too pricey compared to others.
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“Very Helpful and Friendly....”

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May 08,2018
Minithumbup
Robert
By: 'Sarah'
May 08,2018
0 people found
this helpful
Rob works to the best of his ability making sure you are happy with your decision, the property and personal needs. I was really impressed....
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Comment on agent fees
The agency fees are really high I must say compare to other agencies.
Was this helpful? Yes

“Ascend Properties...”

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May 08,2018
Minithumbup
By: 'Jo'
May 08,2018
1 people found
this helpful
We viewed two properties with this agency. All staff have been very helpful and professional throughout the application process. Communication was good and we were kept up to date about the progress of our application....
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Comment on agent fees
The general fees were similar to other agencies in Manchester City Centre. I was surprised to see that this agency charges an additional fee for check in and check out as I have never been charged for this in the past.
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“Excellent customer service...”

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May 07,2018
Minithumbup
By: 'Tope'
May 07,2018
0 people found
this helpful
Aaron was very good at making customer relax, he took us through all the necessary process of letting a good property. He was very patient and kind towards giving us the best advice on the type of property to rent and also which area to ...
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“Looked for flats in Manchester with Aaron...”

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May 05,2018
Minithumbup
By: 'Dominic'
May 05,2018
0 people found
this helpful
Aaron was friendly and gave all the details we asked for right away. Even gave me a lift to my next viewing....
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Comment on agent fees
Good
Was this helpful? Yes

“Always such fantastic service!...”

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May 03,2018
Minithumbup
By: 'Zohra'
May 03,2018
0 people found
this helpful
I have rented through Ascend twice now and I believe they are unmatched for their customer service. We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently. ...
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Comment on agent fees
The fees are reasonable and in line with what I expected.
Was this helpful? Yes

“Viewing...”

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May 03,2018
Minithumbup
Robert
By: 'Emy'
May 03,2018
0 people found
this helpful
I've been looking for a new place since quite some time and it was one of the first viewing that I had with someone like Robert. He was really nice and professional gave me all the information that I needed to know and reassured me ...
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Comment on agent fees
Good
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“Viewing...”

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May 03,2018
Minithumbup
Robert
By: 'Emy'
May 03,2018
0 people found
this helpful
I've been looking for a new place since quite some time and it was one of the first viewing that I had with someone like Robert. He was really nice and professional gave me all the information that I needed to know and reassured me ...
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Comment on agent fees
Good
Was this helpful? Yes

“great experience...”

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May 02,2018
Minithumbup
By: 'charlotte'
May 02,2018
0 people found
this helpful
Ascend were really quick and helpful to go through for renting, everything was simple and easy to complete with helpful staff....
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“Easy Peasy...”

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May 01,2018
Minithumbup
Laura Murphy
By: 'Chris'
May 01,2018
0 people found
this helpful
We have had a smooth and easy time working with Laura to find a flat to rent. She listened to our need for two parking spaces and was honest about the properties where the on street parking is difficult. She was a busy lady but ...
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Comment on agent fees
Meh
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“Good...”

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Apr 30,2018
Minithumbup
By: 'Ellie'
Apr 30,2018
0 people found
this helpful
Courtney was very helpful, well mannered and professional. I would recommend this agent in finding a property best for you....
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Comment on agent fees
Good
Was this helpful? Yes

“Very Friendly...”

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Apr 30,2018
Minithumbup
By: 'Rhaya'
Apr 30,2018
0 people found
this helpful
Courtney was really friendly and helpful. He was on time to the viewing, answered all questions and was very honest about everything. He then kept in regular contact until everything had gone through....
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“Simple...”

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Apr 30,2018
Minithumbup
By: '99georlews'
Apr 30,2018
0 people found
this helpful
Easy to sort things out. Me and a friend needed to move in to a property relatively quickly and Ascend let us do that easily. Courtney was helpful and friendly, just what you need from an estate agent....
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Comment on agent fees
Average
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“Excellent service...”

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Apr 27,2018
Minithumbup
Laura Murphy
By: 'Samantha'
Apr 27,2018
0 people found
this helpful
As two students looking for a flat many estate agents have disregarded us because of the student status ... not this one. Laura was so friendly from meeting her. She showed us around the property give us an overview of the building and local amenities. She ...
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Comment on agent fees
Good
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“terrible agency...”

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Apr 26,2018
Minithumbup
By: 'Lisa'
Apr 26,2018
39 people found
this helpful
I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
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Comment on agent fees
unfriendly, rude agents expensive
Was this helpful? Yes
By: Adam Stephenson
May 02, 2018
View all comments (1)
We are unable to find any contact details under the name of Lisa on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks ...

“Ascend...”

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Apr 25,2018
Minithumbup
By: 'Atiya'
Apr 25,2018
1 people found
this helpful
very nice staff members, helpful with renting details and viewings. Answered all questions I had and informed about details I was not aware of....
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Comment on agent fees
good
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“Very Nice Guy...”

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Apr 25,2018
Minithumbup
Robert
By: 'Joe'
Apr 25,2018
0 people found
this helpful
Rob was very professional and friendly. He made us feel very welcome and answered all the questions we had with ease. All round good guy and great salesman....
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“Very kind and patient...”

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Apr 24,2018
Minithumbup
By: 'Hassan'
Apr 24,2018
0 people found
this helpful
Aaron was fantastic. He showed me all the properties and explained everything in detail. He also answered all of my questions thoroughly. In addition he contacted me very quickly after the viewing to speed up the moving process....
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Comment on agent fees
Good
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“Extremely helpful!...”

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Apr 24,2018
Minithumbup
By: 'Amy'
Apr 24,2018
0 people found
this helpful
Courtney was extremely helpful, friendly and honest. He provided me with information on an area I was unfamiliar with and offered recommendations of different places to visit. I couldn't have had a better experience, he went above and beyond....
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“Great service, very professional!...”

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Apr 24,2018
Minithumbup
By: 'JD'
Apr 24,2018
0 people found
this helpful
Aaron was very informative throughout and maintained a professional manor at all times helping me with any enquiries and fast tracking me to move in as soon as possible, definitely recommended!...
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Comment on agent fees
Much lower agent fees compared to other companies
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties