Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very helpful staff...”

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Jun 26,2018
Minithumbup
By: 'Constantina'
Jun 26,2018
0 people found
this helpful
The staff are very helpful and friendl, they respond very quickly to emails and calls. During my viewings Beth showed me around and answered all my questions about the development and the properties i viewed. Very positive!...
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“20 the cube advent way...”

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Jun 26,2018
Minithumbup
By: 'Jess'
Jun 26,2018
0 people found
this helpful
Courtney was welcoming and friendly. He was very informative and happy to answer any questions. Courtney made our viewing experience enjoyable....
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“Renting...”

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Jun 26,2018
Minithumbup
By: 'Martha'
Jun 26,2018
0 people found
this helpful
Courtney was very punctual and easy to contact. He provided good customer service, was very friendly and happy to answer any questions....
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Comment on agent fees
Bad.
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“Very good...”

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Jun 25,2018
Minithumbup
Robert
By: 'Grace'
Jun 25,2018
0 people found
this helpful
When I went to view the properties at Victoria mill I was very pleased with how everything went. The agent had numerous flats in the building for me to view and explained everything in thorough detail. He included things that a lot of other estate ...
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Comment on agent fees
I feel like the fees were reasonable
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“Great service...”

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Jun 25,2018
Minithumbup
Robert
By: 'Arnold'
Jun 25,2018
0 people found
this helpful
Both gents were not just very helpful with the search but also patient when it came to the viewings, especially Aaron. Many thanks to you both for being a pleasure to deal with through this process....
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Comment on agent fees
Good
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“Excellent Estate Agent...”

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Jun 25,2018
Minithumbup
By: 'MT'
Jun 25,2018
0 people found
this helpful
Myself and my flatmate had a great viewing, it was on time (a lot of other agents we had viewings with were late), and we had a good experience viewing the property. All questions were answered and sufficient information was given throughout. Overall, a very ...
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“Quick, easy & helpful...”

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Jun 22,2018
Minithumbup
Robert
By: 'Lois'
Jun 22,2018
0 people found
this helpful
Whole process was very quick and simple, especially compared to other agencies. Our first visit was cancelled but Rob was very apologetic and arranged a viewing for the next day, at a time that suited us. I had a few problems with the referencing website ...
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Comment on agent fees
Agencies fees are considerably higher than I have paid previously. I have normally paid 4 weeks deposit and seems to be additional fees as well
Was this helpful? Yes

“Very friendly but communication is not great....”

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Jun 22,2018
Minithumbdown
Robert
By: 'Anonymous'
Jun 22,2018
0 people found
this helpful
Robert was great and extremely friendly when viewing the property but communication with ascend has not been great after signing. Nobody returns calls....
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Comment on agent fees
Bad
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“Good fast service...”

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Jun 22,2018
Minithumbup
Robert
By: 'Sophie'
Jun 22,2018
0 people found
this helpful
We have used Ascend twice now for our previous property and the one we have just signed for. They are fast, efficient and very helpful with regards to the letting process....
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“Quick service...”

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Jun 22,2018
Minithumbup
Robert
By: 'Stephanie'
Jun 22,2018
0 people found
this helpful
Robert has been truly helpful through out this process. We had to find a property quickly and he has really helped us find the best property in the fastest turn around! The only reason I wouldn't give 5 stars is to do with the application process ...
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Comment on agent fees
Generally good although there were a few extra fees during the application process which seemed unnecessary and expensive
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“An amazing experience...”

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Jun 22,2018
Minithumbup
Robert
By: 'Ciara'
Jun 22,2018
0 people found
this helpful
I am moving to Manchester and Robert made finding the perfect apartment easy! He was professional, friendly and extremely helpful. Whilst showing us different apartments, he made us feel comfortable and we didn't once feel rushed or afraid to ask any questions! I have nothing ...
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Comment on agent fees
The agent fees are expensive
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“Excellent Service!...”

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Jun 22,2018
Minithumbup
Laura Murphy
By: 'Gurman'
Jun 22,2018
0 people found
this helpful
Laura was an absolute pleasure to deal with throughout the whole process of renting a property, she was completely professional and helpful throughout the entire process! I can honestly say, if you want awesome customer service, just ask to speak to Laura!...
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Comment on agent fees
The agents fees were extremely reasonable, especially when compared to other letting agents who charge ridiculous fees!
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“Miracle worker...”

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Jun 21,2018
Minithumbup
Robert
By: 'Mothiah'
Jun 21,2018
0 people found
this helpful
Robert was a really enthusiastic person that told us everything that we needed to know about renting a flat. He was very friendly and helped us get along with the process much quicker than usual and this was extremely appreciated !...
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Comment on agent fees
The agent fees is quite reasonable.
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“Excellent...”

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Jun 21,2018
Minithumbup
Robert
By: 'Haaris'
Jun 21,2018
0 people found
this helpful
Rob was extremely welcoming, felt like an old pal! Showed me everything and answered every question I had. It was a very pleasant experience and I wish him the best!...
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Comment on agent fees
Good
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“Property in Ancoats/New Islington...”

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Jun 21,2018
Minithumbup
By: 'Gaya'
Jun 21,2018
0 people found
this helpful
Courtney was extremely enterprising and informative. He answered our questions and told us all the relevant information. This is the 5th property I am renting in Manchester, and normally when I rent, I would expect things to be given to us in proper condition so ...
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Comment on agent fees
Good Hidden charges are quite high!
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“Excellent service, prompt service...”

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Jun 21,2018
Minithumbup
Robert
By: 'stushearer94'
Jun 21,2018
0 people found
this helpful
Process has been quick and easy, with excellent support from agent, quick replies, and informative dialogue throughout. As someone who is moving from outside of England, I was unable to attend flat viewings, and the pictures provided and video available on Vimeo allowed for an ...
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Comment on agent fees
As someone from Scotland, letting agent fees are new to me and I would be inclined to believe that any letting agent fees are bad. However, given the quality of the flat and the service provided I am more than happy to have paid the fees. From talking with friends and family, letting agencies in Scotland are usually difficult to deal with, and maybe if they charged more fees and earned more this would not be the case! With this said, the fees were entirely reasonable, although I can see how this may be an issue if the application was declined.
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“Friendly and informative!...”

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Jun 21,2018
Minithumbup
Robert
By: 'Nikki'
Jun 21,2018
0 people found
this helpful
Robert was very friendly from the moment we met him, I couldn't make the first viewing but he was happy to do another for me and my friend. He was very informative about the property and we didn't feel rushed with our viewing....
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Comment on agent fees
I believe agency fees aren't his choice and the companies
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“Viewing...”

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Jun 21,2018
Minithumbup
Robert
By: 'Matt'
Jun 21,2018
0 people found
this helpful
The viewing was very professional and the agent answered every question we asked clearly. The agent was also very friendly....
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Comment on agent fees
The agents fees are quite high compared to other agents
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“Easy Application Process...”

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Jun 21,2018
Minithumbup
Robert
Fiona Trigg
By: 'Swapnadip'
Jun 21,2018
0 people found
this helpful
Being new to UK, I was not very familiar with the overall application process for renting a place. However, I was guided throughout and all the staffs were readily available to reach both through e-mails and phone....
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“Friendly and willing to help!...”

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Jun 20,2018
Minithumbup
Kyle Kelly
Fiona Trigg
By: 'Cory'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
Was this helpful? Yes

“Rob was great with showing me around the flat and breaking down bills payments and gave me great ideas with the layout of the flat....”

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Jun 20,2018
Minithumbup
Fiona Trigg
Robert
By: 'Annon1'
Jun 20,2018
0 people found
this helpful
Our experience going through references could have been more pleasant, I felt we were pushed to the bottom being and did not receive a good amount of support in relation to our circumstances moving into the accommodation...
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Comment on agent fees
Could have been better
Was this helpful? Yes

“Effective and quick and always there when needed great service....”

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Jun 20,2018
Minithumbup
Robert
Fiona Trigg
By: 'Charles'
Jun 20,2018
0 people found
this helpful
All the people that I have been in contact with have been patient, kind and helpful. The service provided has been quick and effective. Queries that we have had have been answered when needed, promptly and I would recommend the company to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Friendly and efficient...”

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Jun 20,2018
Minithumbup
Robert
Fiona Trigg
By: 'Georgiebaker'
Jun 20,2018
0 people found
this helpful
Everyone we spoke to was friendly, so quick and clear when responding to our many queries. The process was much easier than I anticipated!...
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Comment on agent fees
They seem reasonable
Was this helpful? Yes

“Friendly, professional and knowledgeable...”

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Jun 20,2018
Minithumbup
Laura Murphy
By: 'Conor'
Jun 20,2018
0 people found
this helpful
Laura was very friendly and made us feel very welcomed during our viewing. She gave sound advice throughout our application and was very quick to respond to our queries and helped us a great deal....
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Comment on agent fees
Fees were cheaper than most we had seen in the area
Was this helpful? Yes

“Speedy...”

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Jun 19,2018
Minithumbup
By: 'TJB'
Jun 19,2018
0 people found
this helpful
So far the process has been quick and easy. Courtney is easy to talk to and was very helpful. Any other problems the team at the Ascend are quick to answer questions and offer help....
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Comment on agent fees
The costs add up, seems there is a fee for every part of the process.
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“Excellent service...”

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Jun 19,2018
Minithumbup
By: 'Dean'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
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“Helpful throughout...”

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Jun 19,2018
Minithumbup
Fiona Trigg
By: 'Dean'
Jun 19,2018
0 people found
this helpful
All staff were extremely helpful throughout the tenancy process. Whenever we had a query it was simple to just call up Ascends offices, as the property was based in Liverpool we had to deal with both the Liverpool and Manchester offices. Fiona Trigg the agent ...
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Comment on agent fees
Agents fees were a annoyance to pay but we can understand why we had to pay them.
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“Really helpful...”

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Jun 18,2018
Minithumbup
By: 'Chels'
Jun 18,2018
0 people found
this helpful
As someone just coming from living in student accommodation, going looking at properties can be daunting. Courtney was so helpful and went through everything in as much detail as he could. He was very welcoming and positive too, which made the viewing even better. He ...
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“Very helpful...”

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Jun 15,2018
Minithumbup
By: 'Ross'
Jun 15,2018
0 people found
this helpful
Very helpful and accommodating to any requests we had and any viewings we wanted. Provided all the info we needed and very polite and professional...
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Comment on agent fees
Quite expensive but it’s the Manchester City Centre so it’s to be expected.
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“Excellent service....”

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Jun 15,2018
Minithumbup
Laura Murphy
Elaine Hulme
By: 'David'
Jun 15,2018
0 people found
this helpful
I have used Living Quarter for a number of years now for sales and lettings. Their service is second to none, I would not use anyone else - highly recommended!...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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