Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA NALS DPS SAGEagent
Images & Videos

“Efficient!...”

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Jul 18,2018
Minithumbup
By: 'Mariya'
Jul 18,2018
0 people found
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Only good things to say about my experience. Viewing was confirmed in good time and agent was waiting before my arrival so none of my time was wasted. Asked many questions all of which were answered and was given plenty of time to look around....
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“Rob review...”

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Jul 18,2018
Minithumbup
Robert
By: 'AE'
Jul 18,2018
0 people found
this helpful
Good clear correspondence, Rob gets back to messages and queries quickly. Friendly and pleasant. Estate agents can do video viewings too. Referencing team are very helpful. When calling for viewings can take a long time before getting an answer, and sometimes line hangs up on ...
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“Great...”

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Jul 17,2018
Minithumbup
By: 'cj'
Jul 17,2018
0 people found
this helpful
Friendyly and helpful, able to answer all our questions about the property. Would recommend to others to use for rentingcj...
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“Helpful and Easy Move...”

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Jul 16,2018
Minithumbup
By: 'Steffan'
Jul 16,2018
0 people found
this helpful
Moving flat for the second time with Ascend. The whole team are very helpful. Courtney was very effective in his communication, ensuring all information was clear and easy to understand. He gave us a video viewing, which was very helpful. Once again, Ascend have been ...
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Comment on agent fees
Relatively high fees, but as we experienced high-quality service last year (repairs, communication, etc.), I am not complaining.
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“Brilliant...”

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Jul 16,2018
Minithumbup
Robert
By: 'Sophie'
Jul 16,2018
0 people found
this helpful
Had a really good experience using ascend to rent our first home together. Rob organised the viewings which my boyfriened attended and answered all of our questions and was a good point of contact throughout keeping us in the loop. Really happy with the service ...
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Comment on agent fees
Little bit pricey but worth it for the service
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“Lettings...”

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Jul 13,2018
Minithumbup
By: 'Tenant'
Jul 13,2018
0 people found
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Courtney is very professional in his manner. We were looking to move within strict time scales and Courtney was able to offer reliable and efficient advice and guidance under these pressures....
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“Fantastic agent...”

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Jul 12,2018
Minithumbup
By: 'Jamie'
Jul 12,2018
0 people found
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Courtney was a very friendly and personable agent. He was very knowledgeable about each of the properties he showed me round and was able to answer all of my questions well. He also was very efficient in making sure there were no delays with the ...
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“Friendly and stress free....”

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Jul 09,2018
Minithumbup
Robert
By: 'Steve'
Jul 09,2018
0 people found
this helpful
Found what I wanted and was able to get a viewing which suited me. Friendly and efficient. No hassle and stress free....
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“Friendly and helpful...”

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Jul 09,2018
Minithumbup
Robert
By: 'Dan'
Jul 09,2018
0 people found
this helpful
Was helpful throughout the whole process, and put up with our endless questions and phone calls making sure we understood each step of the way....
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“Lovely service !...”

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Jul 08,2018
Minithumbup
Robert
By: 'Leah'
Jul 08,2018
0 people found
this helpful
Quick easy service would highly recommend, fast email responses and kept in contact . Very friendly and welcoming during the viewing. Very informative....
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“Excellent...”

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Jul 06,2018
Minithumbup
Robert
By: 'Ellie'
Jul 06,2018
0 people found
this helpful
Rob has been brilliant! He showed us around a few apartments and answered all of our questions clearly. When we had made the decision about which one we wanted, the application process was made easy by Rob, and he communicated exactly what we had to ...
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Comment on agent fees
Agent fees are fine!
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“Great service...”

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Jul 06,2018
Minithumbdown
Robert
By: 'Charlie'
Jul 06,2018
0 people found
this helpful
First rented property so been hard trying to find somewhere we both like and thanks to the team we have come across this beautiful apartment and are very keen to move in ASAP, the guys at ascend have been very helpful and been wondering making ...
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Comment on agent fees
Good fee's
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“Professional and honest...”

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Jul 06,2018
Minithumbup
Robert
By: 'C'
Jul 06,2018
0 people found
this helpful
Robert was professional and easy to get hold of, made the process of finding a flat very easy compared to other estate agents....
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“Friendly and helpful...”

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Jul 05,2018
Minithumbup
By: 'Caz'
Jul 05,2018
0 people found
this helpful
My partner was shown around the apartment that we will shortly be moving into by Aaron. I unfortunately couldn't make it to the viewing but she told me how approachable and knowledgeable he was when it came to both the property and the area which ...
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“Good initial service...”

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Jul 05,2018
Minithumbup
By: 'JJ33'
Jul 05,2018
0 people found
this helpful
Ascent were great at managing the initial viewing and acceptance process. However, they have not kept in touch throughout the process and I am now struggling to get hold of them to complete our lease and arrange check in which is quite frustrating....
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Comment on agent fees
Expensive
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“Very helpful and great communication...”

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Jul 04,2018
Minithumbup
By: 'Adam'
Jul 04,2018
0 people found
this helpful
We are very happy to be renting a property through Ascend. Aaron was very helpful during the viewing and application process and the service at Ascend was one of the main reasons why we chose the property....
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Comment on agent fees
Good
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“Very helpful and great communication...”

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Jul 04,2018
Minithumbup
By: 'Adam'
Jul 04,2018
0 people found
this helpful
We are very happy to be renting a property through Ascend. Aaron was very helpful during the viewing and application process and the service at Ascend was one of the main reasons why we chose the property....
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Comment on agent fees
Good
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“Friendly and efficient...”

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Jul 03,2018
Minithumbup
Laura Murphy
By: 'Tim'
Jul 03,2018
0 people found
this helpful
I had a number of phone interactions with Living Quarter, and every time the phone was answered by Laura in a quick and friendly manner - a stark contrast to the difficulty we had getting hold of other agencies. Over a number of phone calls, ...
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Comment on agent fees
The agency fee is steep however you look at it, but that's the case everywhere. However, Laura's service so far has been excellent.
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“Flat Viewing...”

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Jul 03,2018
Minithumbup
By: 'Amy'
Jul 03,2018
0 people found
this helpful
Aaron was very helpful when we met him. He has a very welcome and happy vibe about him. Whilst showing us to the flat he made sure that he was already giving details about the flat, this was helpful. When viewing the property, he knew ...
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Comment on agent fees
Good agent free price.
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“Easy, convenient and done online....”

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Jul 03,2018
Minithumbup
By: 'Mohammad'
Jul 03,2018
0 people found
this helpful
Aaron Rasheed presented the flat properly and was able to explain the whole process and expenses in a very simple yet detailed manner....
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Comment on agent fees
Good
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“Excellent...”

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Jul 03,2018
Minithumbup
By: 'Aaron'
Jul 03,2018
0 people found
this helpful
Aaron showed us the property on time. He explained the application procedure and sent us all the relevant information required to secure the property. we appreciate his help and definitely recommend him and ascent agent to our friends....
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Comment on agent fees
Good
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“Brilliant Service!...”

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Jul 03,2018
Minithumbup
By: 'Natasha'
Jul 03,2018
0 people found
this helpful
Aaron made renting our first flat easy and was consistently great with communication, helping as quickly as he could. Would definitely recommend Ascend....
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Comment on agent fees
Agency fees were similar to other agencies we'd looked at but the service was much better.
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“Aaron's been great...”

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Jul 03,2018
Minithumbup
By: 'Chante'
Jul 03,2018
0 people found
this helpful
Aaron was prompt, friendly, polite and helpful. He's kept his word throughout the viewing and application process; not had to chase him for anything to be done....
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Comment on agent fees
Application Fees and extra miscellaneous fees have been higher than other agencies I've used in the past.
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“Video viewings helpful...”

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Jul 03,2018
Minithumbdown
By: 'Will'
Jul 03,2018
0 people found
this helpful
Very happy with service for arranging viewings - I am not local so the video viewing option really helped me. After viewing, Aaron was able to answer my questions via WhatsApp pretty much instantly which was great. However my only gripe is the time waited ...
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Comment on agent fees
Highest I’ve ever paid (may be competitive for area). Mainly because I’ve never paid a check out fee before with 6 others agents.
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“Great viewing - High fees - Poor customer care...”

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Jun 29,2018
Minithumbup
Robert
By: 'Rob'
Jun 29,2018
0 people found
this helpful
Had a really good Viewing with Robert. Told us all the information needed and was really helpful with questions there and after choosing the property. (this is why i have given a 4) The customer care from the referencing team has been poor. I have rang ...
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Comment on agent fees
Agents fees are alot higher than other companies. I checked after and we have paid double compared to other agents in Leeds. I got some advice on these fees from some professionals and they agreed with me on how extortionate these fees are.
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“Professional and helpful...”

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Jun 29,2018
Minithumbup
Robert
By: 'Luke'
Jun 29,2018
0 people found
this helpful
Rob was quick to respond to enquiries and extremely helpful, he did everything to make the process as easy as possible. I would definitely recommend him....
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“Great...”

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Jun 29,2018
Minithumbup
Robert
Fiona Trigg
By: 'Harry'
Jun 29,2018
0 people found
this helpful
Excellent service, very clear explanation of the cost and actions involved in securing and moving in to the property. Eager to assist in property specific requests....
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“Quick and easy...”

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Jun 28,2018
Minithumbup
Robert
By: 'Chloe'
Jun 28,2018
0 people found
this helpful
Robert remained professional from beginning to end. He was very polite and informative during the viewing of the flat. He also came across very approachable. After displaying interest in the flat, Robert was very quick with getting the process up and running. Thank yiu...
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“Friendly & Informative...”

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Jun 27,2018
Minithumbup
Laura Murphy
By: 'Dan'
Jun 27,2018
0 people found
this helpful
Laura was pivotal in our application and success of renting a property. Communication was continuous and all questions were answered with ease. No waiting around on phone calls was involved, and everything was explained clearly without any confusion....
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Comment on agent fees
Nobody ever wants to pay fees. The admin fees are acceptable.
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“Very Helpful...”

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Jun 27,2018
Minithumbup
By: 'MTwohig'
Jun 27,2018
0 people found
this helpful
Ascend have been great. Courtney was very friendly and helpful when trying to find a property and having all the paperwork fully online made things much more straightforward....
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Comment on agent fees
Fees are cheaper than many other agents we've dealt with, even accounting for the hidden costs.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties