Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA NALS DPS SAGEagent
Images & Videos

“Very Good...”

Share on :
Oct 17,2018
Minithumbup
By: 'Rashid'
Oct 17,2018
0 people found
this helpful
Great location for the main branch, a large number of properties, very efficient and friendly staff. Extremely fast processing and they allow signing the documents online....
read full review
Comment on agent fees
To be expected
Was this helpful? Yes

“Worst customer service ever...”

Share on :
Oct 15,2018
Minithumbup
James Hardern
By: 'Anonymous'
Oct 15,2018
43 people found
this helpful
Helpful up to signing the contract, after which have absolutely no interest in solving any issues for myself and half almost decline to discuss issues with the landlord. I've been waiting for a parking permit for the past 12 weeks - chase up every couple weeks ...
read full review
Comment on agent fees
Horrific customer service for tenant.
Was this helpful? Yes

“Easy and Friendly...”

Share on :
Oct 15,2018
Minithumbup
By: 'Thamanna'
Oct 15,2018
0 people found
this helpful
This is my first time renting, and so this experience being as easy and seamless as it has been was very important and eased the intimidating aspect of finding my first home. Courtney was very pleasant and easy to talk to and offered answers for ...
read full review
Was this helpful? Yes

“Moving into new property...”

Share on :
Oct 11,2018
Minithumbdown
Robert
By: 'Al'
Oct 11,2018
0 people found
this helpful
I have just completed process of moving into a property managed by Ascend.I have found the process extrely convuluted. The agent got the price wrong in the contract and then I had to request that this be amended....
read full review
Comment on agent fees
The agents fees are not appropriate for the work completed on the process.
Was this helpful? Yes

“Very helpful...”

Share on :
Oct 05,2018
Minithumbup
By: 'Sophie'
Oct 05,2018
0 people found
this helpful
After originally viewing 2 properties elsewhere which I wasn't happy with I viewed a property with Courtney at Ascend who was very helpful. He listened to any questions I had and made sure he gave me all the information I needed. He made sure he was ...
read full review
Comment on agent fees
Think they are what’s expected and similar to other agents
Was this helpful? Yes

“Friendly and Helpful...”

Share on :
Oct 04,2018
Minithumbup
Robert
By: 'Kerr'
Oct 04,2018
0 people found
this helpful
Rob was extremely friendly and helpful. Upon showing us around the property he made sure to inform us of what was included in the property and how the application process would go, including any additional charges....
read full review
Comment on agent fees
I have never rented before so am unsure how the fees compare to other agents
Was this helpful? Yes

“Helpful Staff, Fist time renter....”

Share on :
Oct 03,2018
Minithumbup
By: 'Jack'
Oct 03,2018
0 people found
this helpful
Really helpful staff has made the process as smooth as possible. Fiona Trigg has helped us with any questions along the way....
read full review
Comment on agent fees
Agent fee's seemed pretty expensive; As we are first time Renters.
Was this helpful? Yes

“Kind support...”

Share on :
Oct 03,2018
Minithumbup
Robert
By: 'SA'
Oct 03,2018
0 people found
this helpful
Robert is very kind to introduce a property and immediately helped me to secure the property when the renting properties go in and out of the.market very quickly. His kindness is part of factors I decided to take the property he showed me....
read full review
Comment on agent fees
With the services I received I think it's worth for the fee.
Was this helpful? Yes

“Highly recommended...”

Share on :
Oct 02,2018
Minithumbup
By: 'Cristina'
Oct 02,2018
0 people found
this helpful
We found Ascend helpful, professional and easy to contact . Thanks to Courtney Crooks for his time and patience, he explained everything perfectly and was more than willing to answer any questions we had....
read full review
Comment on agent fees
Thank you !
Was this helpful? Yes

“Helpful agents, pleasant experience....”

Share on :
Oct 02,2018
Minithumbup
By: 'Charl'
Oct 02,2018
0 people found
this helpful
Had a good and helpful experience throughout the process. Everything was smooth and the agent was helpful. Only thing i disagree with is the fees. Shame they has to be so high, it really puts me off....
read full review
Comment on agent fees
I think fees make it harder to move house essentially, with rent and deposit you have to be able to find a large amount of money at once.
Was this helpful? Yes

“Friendly, good experience...”

Share on :
Oct 02,2018
Minithumbup
By: 'Olivia'
Oct 02,2018
0 people found
this helpful
my experience with ascend was positive, professional and efficient. courtney was informed and outgoing when showing us the flat and quick to reply to our questions via mobile after....
read full review
Comment on agent fees
expensive for two people
Was this helpful? Yes

“great service...”

Share on :
Oct 02,2018
Minithumbup
By: 'andreea'
Oct 02,2018
0 people found
this helpful
I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team. Thanks Courtney Crooks for your time and great service !...
read full review
Was this helpful? Yes

“FAST & PROFESSIONAL...”

Share on :
Oct 02,2018
Minithumbup
By: 'Amy'
Oct 02,2018
0 people found
this helpful
Me and my partner were dealt with very professionally and within a week we had everything sorted! We would highly recommend Ascend!...
read full review
Comment on agent fees
The fees are worth paying for the service you get.
Was this helpful? Yes

“Very professional service...”

Share on :
Oct 02,2018
Minithumbup
Robert
By: 'Ben'
Oct 02,2018
0 people found
this helpful
Ascend were very helpful throughout the flat hunting process for me. Not only were they very direct and efficient when it came to discussing viewings in the Manchester office and when viewing properties, but they've been very prompt in responding to queries and letting me ...
read full review
Was this helpful? Yes

“Friendly...”

Share on :
Oct 02,2018
Minithumbup
Robert
By: 'Peter'
Oct 02,2018
0 people found
this helpful
This agent has been friendly and informative. Although the whole process has felt quite rushed at times, Robert has been helpful and quick to respond to e-mails....
read full review
Was this helpful? Yes

“Flat letting...”

Share on :
Oct 02,2018
Minithumbup
By: 'Alicia'
Oct 02,2018
0 people found
this helpful
Quick and easy application process with Courtney. Very informed about the property and quick to meet any needs/wants I had. Definitely recommend....
read full review
Comment on agent fees
Discussed the application fee, check out fee and deposit/rent only. Open and honest about both fees.
Was this helpful? Yes

“Overall very pleased...”

Share on :
Oct 01,2018
Minithumbup
By: 'Merseyside'
Oct 01,2018
0 people found
this helpful
Very happy with the service overall. Initial viewing of the property was helpful and thorough. Responses to queries have been prompt and clear throughout the process....
read full review
Comment on agent fees
Agent's fees appear to be standard for the area.
Was this helpful? Yes

“Great Service...”

Share on :
Oct 01,2018
Minithumbup
By: 'Owen'
Oct 01,2018
0 people found
this helpful
I was looking for a new apartment and Courtney was a great help, very genuine and honest when it came to the financial side of things and was a great help during the whole process. Nothing to complain about at all!...
read full review
Was this helpful? Yes

“Flat hunting...”

Share on :
Oct 01,2018
Minithumbup
By: 'Ioannis'
Oct 01,2018
0 people found
this helpful
Ascend properties behaved in a professional manner throughout the search process. They responded promptly to my emails from abroad, they proposed sets of available properties and were more than happy to arrange for viewings. Courtney Crooks in particular was efficient and helpful, contacted me frequently ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Couldn't have asked for more...”

Share on :
Sep 30,2018
Minithumbup
By: 'RebeccaB'
Sep 30,2018
0 people found
this helpful
Aaron was very accommodating when it came round to viewing the property. He explained everything perfectly and was more than willing to answer any questions we had....
read full review
Comment on agent fees
Fees were more than reasonable and were also explained to us before we made any decisions so we were aware of the costs upfront.
Was this helpful? Yes

“Review...”

Share on :
Sep 28,2018
Minithumbup
By: 'Alice'
Sep 28,2018
0 people found
this helpful
They were helpful when things went wrong. A couple of miscommunications but everything was sorted eventually and it has all been dealt with relatively quickly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Good...”

Share on :
Sep 27,2018
Minithumbdown
By: 'Abbas'
Sep 27,2018
0 people found
this helpful
The viewer was really good in showing the flat and discussing. The agent in the office was respectful and smiling all the time....
read full review
Was this helpful? Yes

“New apartment...”

Share on :
Sep 26,2018
Minithumbup
By: 'Nursing'
Sep 26,2018
0 people found
this helpful
Aaron was very friendly and professional. I originally was going to view another apartment, which ended up not fitting my needs. In the same appointment he showed me another option, which I am now taking, and I also gain an extra bedroom. Good service and ...
read full review
Comment on agent fees
bad
Was this helpful? Yes

“Fast and professional service...”

Share on :
Sep 24,2018
Minithumbdown
Robert
By: 'Lukasz'
Sep 24,2018
0 people found
this helpful
Outstanding service by Rob and the rest of the team at Ascend. Answered all the questions we had and was very helpful with the application process. Best agency I dealt with in Manchester....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Sep 24,2018
Minithumbup
By: 'Bernadett'
Sep 24,2018
0 people found
this helpful
We were checking the property with Kyle and he was very helpful,straight and friendly. After we decided to rent a flat from this agent ,the procedure was smooth and easy.They have sent us everything what we needed to fill and sign, and they ...
read full review
Comment on agent fees
The fees are a bit high but I think it worth it if you find the perfect future home through this agent
Was this helpful? Yes

“Excellent, professional service...”

Share on :
Sep 24,2018
Minithumbup
By: 'L&A'
Sep 24,2018
0 people found
this helpful
Rob and Tom were both a great help in showing us properties and providing thorough information on each one. Charismatic people and very smooth administration process. Would recommend!...
read full review
Was this helpful? Yes

“Brilliant...”

Share on :
Sep 24,2018
Minithumbup
Robert
By: 'Manuel'
Sep 24,2018
0 people found
this helpful
Rob was absolutely brilliant and helpful and really honest since the beginning, some one to trust on and really communicative person! Happy to work with him....
read full review
Was this helpful? Yes

“Fast and professional!...”

Share on :
Sep 24,2018
Minithumbup
Robert
By: 'Mateusz'
Sep 24,2018
0 people found
this helpful
It is the second time I rent a property through Ascend Properties and have to say it is the best estate agency I have ever come across. Robert Haley is a great guy and was very helpful with my application....
read full review
Comment on agent fees
Very reasonable Agent’s Fees
Was this helpful? Yes

“Excellent communications throughout...”

Share on :
Sep 22,2018
Minithumbup
Fiona Trigg
By: 'Marc'
Sep 22,2018
0 people found
this helpful
Can't fault the advice, transparency and excellent efficiency of the Fiona and Aaron. The move has been smooth and they have kept to their word on all agreements and discussions......
read full review
Comment on agent fees
These appear to be the going rate for the current market.
Was this helpful? Yes

“Helpfull...”

Share on :
Sep 18,2018
Minithumbup
By: 'Alex'
Sep 18,2018
0 people found
this helpful
Helpfull reasuring empathic pleasant and just an all round good guy. Courtious but im strggling to describe someone i just met in 20 words.....
read full review
Comment on agent fees
All fees are very expensive and cant really be justified. But courtney deserves a good slice
Was this helpful? Yes

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



Get in touch with

Ascend Properties