Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great Service...”

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Dec 04,2018
Minithumbup
Catalina Matei
By: 'Zohaib'
Dec 04,2018
0 people found
this helpful
Experienced great service working with Catalina, all of my questions were answered well and quickly. There has been a smooth transition when submitting my tenancy application....
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Comment on agent fees
Good
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“Friendly Experience...”

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Dec 04,2018
Minithumbup
Kyle Kelly
By: 'Natalia'
Dec 04,2018
0 people found
this helpful
I had a friendly and warm experience with Kyle when viewing my property. The letting process can be stressful especially as I was living in a different city to the property, but Kyle was very informative....
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Comment on agent fees
A little high given there are additional fees to incur
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“Amazing service...”

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Dec 03,2018
Minithumbup
By: 'Abbie'
Dec 03,2018
0 people found
this helpful
Really happy with my experience with ascend. Staff were extremely helpful, and made the whole experience of applying to rent easy and stress-free!...
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Comment on agent fees
Good
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“Good job...”

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Nov 30,2018
Minithumbdown
By: 'Laurene'
Nov 30,2018
0 people found
this helpful
To Mr Kelly, Despite our urgent request, the agency did a very good job, and was able to help us quickly. We found our property from the first visit. Thank you for your invaluable help!...
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“Great customer service...”

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Nov 26,2018
Minithumbup
Adam Stephenson
By: 'Grace'
Nov 26,2018
0 people found
this helpful
Very quick and easy process with all agents.co.uk. They keep you well informed of the process under taken...
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Comment on agent fees
Good
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“Very pleasant...”

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Nov 26,2018
Minithumbup
By: 'Jackenson'
Nov 26,2018
0 people found
this helpful
COURTNEY was very professional and nice to us he made the whole process welcoming and we was happy with his service....
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Comment on agent fees
He is very good and professional
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“Good Service...”

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Nov 21,2018
Minithumbup
By: 'nmohammed'
Nov 21,2018
0 people found
this helpful
I feel delighted to express my satisfaction on the rent and documentation process. It was quite fast and well organized with clear guidelines....
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“Ascend - Fast service...”

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Nov 20,2018
Minithumbup
By: 'Vlad'
Nov 20,2018
0 people found
this helpful
Fast and convenient service. Information was provided quickly and clearly as well as, I got answers on all my question....
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Comment on agent fees
Application Fee is little bit high, but can live with that.
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“Excellent...”

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Nov 19,2018
Minithumbup
By: 'Alex'
Nov 19,2018
0 people found
this helpful
Courtney was welcoming and accomdating when he met us at the property. He gave us a comprehenisve guide to the process. He put me at ease as it is my first time renting in Manchester and provided great insight to the area and the properties ...
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“Alto...”

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Nov 19,2018
Minithumbup
Robert
By: 'Jc'
Nov 19,2018
0 people found
this helpful
Very good communication. Always happy to help. We did everything we need and answered all our questions. Thanks so much....
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Comment on agent fees
A bit expensive
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“Speed up rent agreement...”

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Nov 19,2018
Minithumbup
By: 'Courtney'
Nov 19,2018
0 people found
this helpful
Speed up the process to send the information about the rent agreement, as well as the required information close the agreement....
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“Secured my property...”

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Nov 19,2018
Minithumbup
Robert
By: 'Michela'
Nov 19,2018
0 people found
this helpful
Rob was very helpful on the viewing and helped me secure my property with ease and answered all questions that I had...
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“Great agent...”

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Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Olga'
Nov 19,2018
0 people found
this helpful
Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented apartment....
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Comment on agent fees
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.
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“Great service....”

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Nov 19,2018
Minithumbup
Lucy Wakeland
Robert
By: 'James'
Nov 19,2018
0 people found
this helpful
The agents have been very clear and quick to respond to questions, as well as professional and very courteous throughout....
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“Ascend Review...”

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Nov 19,2018
Minithumbup
Robert
By: 'Ujas'
Nov 19,2018
0 people found
this helpful
Ascend are very professional, friendly and helpful when searching for a property. The staff were always available and happy to answer and queries I had. Having dealt with Rob, he was very knowledgeable, patient and helpful in providing excellent customer service....
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Comment on agent fees
The agency fees are quite high, but when comparing with other agents it can be seen as reasonable, however a breakdown of why the fee's are the price they are would be useful.
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“Brilliant...”

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Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Natasha'
Nov 19,2018
0 people found
this helpful
Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest. Thank you again ever so much x...
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Comment on agent fees
Brilliant
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“Professional work...”

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Nov 19,2018
Minithumbup
Robert
By: 'Wid'
Nov 19,2018
0 people found
this helpful
Robert is good person and postive behavours, He was honest and professional in his work. I'm happy that I dealt with him....
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Comment on agent fees
Little bit expensive
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“Good service...”

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Nov 19,2018
Minithumbup
By: 'Tom'
Nov 19,2018
0 people found
this helpful
We originally booked to view just one property with Ascend, but ended up viewing three, as Courtney was prepared to be flexible and happy to organise a viewing of additional properties with he suggested would fit our needs at short notice. On organising rent and ...
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“Review...”

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Nov 16,2018
Minithumbup
By: 'Mrak'
Nov 16,2018
1 people found
this helpful
Courtney was friendly and accessible while showing me the property, coming on time and answering all the questions I had....
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“Letting as a Tenant...”

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Nov 15,2018
Minithumbup
Lucy Wakeland
By: 'Jenna'
Nov 15,2018
4 people found
this helpful
Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and ...
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Comment on agent fees
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.
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“Ascend are only interested in your money...”

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Nov 13,2018
Minithumbdown
By: 'Sarah'
Nov 13,2018
32 people found
this helpful
Myself and my fellow tenant have had multiple issues with Ascend properties from the moment we signed the contract. The first being Ascend losing the funds I had transferred to them before moving in. This was extremely stressful as Ascend said we would not be ...
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Comment on agent fees
Ridiculously expensive! We used Reeds Rains when we moved and the fees were half the amount we paid with Ascend.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“Easy process...”

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Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Joana'
Nov 12,2018
0 people found
this helpful
We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our questions....
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“Good experience...”

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Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Andre'
Nov 12,2018
0 people found
this helpful
We rented a property with this agency. Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and helpful....
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“Amazing service...”

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Nov 10,2018
Minithumbup
By: 'Michael'
Nov 10,2018
1 people found
this helpful
My friend and I have recently been employed my Manchester firms and needed somewhere to live. After searching online for properties, Ascend was one of a few agents. After taking to various people on the phone, Courtney was most helpful to my friend and I. ...
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“great service...”

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Nov 10,2018
Minithumbup
By: 'Afshin'
Nov 10,2018
0 people found
this helpful
Personally Courtney provided great customer servcie and was really helpful in me finding the right property and getting all the information i wanted on the property. in addition, he was available at all times which was great and dealt with any queries that i had ...
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Comment on agent fees
good
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“Honestly diabolical - ignore the good reviews...”

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Nov 07,2018
Minithumbdown
By: 'Stephen'
Nov 07,2018
36 people found
this helpful
Very friendly to myself and my partners face but no one in office ever knows what's going on and pass the book or are completely different via email. Repairs take weeks to complete even when rent was paid for the year within 6 months. Advised certain ...
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Comment on agent fees
Terrible, charged £40 for an immigration check when both me and my partner hold British passports. Told it was a legal requirement, it is not.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (3)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“A pleasure to deal with...”

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Nov 07,2018
Minithumbup
Catalina Matei
By: 'Rebecca'
Nov 07,2018
0 people found
this helpful
Catalina is very pleasant & efficient. She has been a joy to deal with! She has always our queries (a lot of them!!) quickly. Lucy has been great too, very friendly & professional. We've had no problems whatsoever with Ascend or the referencing company they use. Would ...
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Comment on agent fees
Fees a bit high, was expecting them to be less.
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“Client centred and very organised...”

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Nov 05,2018
Minithumbup
Fiona Trigg
Robert
By: 'Louise'
Nov 05,2018
1 people found
this helpful
First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to ...
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Comment on agent fees
I found the fees expensive, especially the application fee to take it off the market. Deposit is always going to be property dependent and this is understandable however I think the fees could be a little less pricey than what they are. I was shocked.
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“application for Mrs Nadira Kachach...”

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Nov 01,2018
Minithumbup
Kyle Kelly
By: 'To'
Nov 01,2018
0 people found
this helpful
very good. help and consideration from Mr Kyle he was very helpful and he gave us all the informations which we need thanks so much....
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Comment on agent fees
very good
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“Friendly and Helpful...”

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Oct 19,2018
Minithumbdown
By: 'Alan'
Oct 19,2018
0 people found
this helpful
Very clear information and advice. Showed my 3 properties in Victoria Mill. Was very pleased with the service .Would definitely recommended for prospective clients....
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Was this helpful? Yes
By: James Hession
Oct 25, 2018
View all comments (1)
Proactive and massively helpful , proffesional and courteous. Gave me all of the information i needed to make a fully informed descision on the property i viewed. ...

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties