Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Professional, efficient service...”

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Jul 12,2019
Minithumbup
By: 'Oscar'
Jul 12,2019
0 people found
this helpful
Professional, efficient service. The property was well known by the agent and they were able to answer all the relevant questions. Smooth, swift service, would recommend it....
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“everything is good, the response is quick for......”

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Jul 08,2019
Minithumbup
By: 'Cong'
Jul 08,2019
0 people found
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everything is good, the response is quick for now. and the property is good as well. The explanation is clear...
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“Avoid these people at all costs....”

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Jul 01,2019
Minithumbdown
By: 'JMS'
Jul 01,2019
28 people found
this helpful
"Built on higher standards". What rot. These are the worse bunch of lazy, money-grubbing agents I have ever had the misfortune to deal with. They will bend over backwards to get your signature on a lease, but at that moment all pretense of professionalism and ...
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Was this helpful? Yes
By: Ascend Properties
Jul 03, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details in order for us to resolve this matter, you are welcome to get in touch with Stacey in our management team on [email protected] who will be able to shed some light on the comments you have posted. ...

“Molly was amazing. So friendly and helpful. A......”

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Jun 27,2019
Minithumbup
By: 'Matthew'
Jun 27,2019
0 people found
this helpful
Molly was amazing. So friendly and helpful. Accessible to ask for advice and very diligent. I would definitely recommend Ascend...
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“I recommend Ascend !...”

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Jun 25,2019
Minithumbdown
By: 'Jonathan'
Jun 25,2019
0 people found
this helpful
Mollie was very helpful, even when renting a flat fell through she found us another one instantly in the same building! Best experience I've had from any estate agents I have dealt with. Would deal with again for sure !...
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“Had many dealings with Amanda Field and she w......”

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Jun 25,2019
Minithumbup
Amanda Field
By: 'Phil'
Jun 25,2019
0 people found
this helpful
Had many dealings with Amanda Field and she was very helpful every time we needed anything. She was incredibly polite and friendly....
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“We had a lovely easy and efficient experience......”

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Jun 24,2019
Minithumbup
Kyle Kelly
By: 'Sophie'
Jun 24,2019
0 people found
this helpful
We had a lovely easy and efficient experience with ascend, Kyle was early, very pleasant and had all the information we needed. Highly reccomend!!!...
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“Poor service...”

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Jun 21,2019
Minithumbdown
By: 'Dave'
Jun 21,2019
22 people found
this helpful
*I completed LetAlliance and my farther was guarantor.*The landlord pulled out (fine not Ascend'a fault), but surely this conversation should have been held with the landlord already? After this and multiple emails between the guy who showed me around and the referencing department, they ...
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By: Ascend Properties
Jul 12, 2019
View all comments (2)
We are sorry that we were unable to help you find a Landlord who would accept your tenancy, it was certainly not for want of trying. As you are aware, we did make every endeavor to make this work and we kept in communication throughout the process. Your application fees have been fully refunded and once again, we wish you every happiness for the future. As it is the landlord that makes the final decision on the applicant, not the agent, we disagree with your comments about cutting out the agent ...

“The service received by Kyle was excellent, h......”

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Jun 21,2019
Minithumbup
Kyle Kelly
By: 'Lucy'
Jun 21,2019
0 people found
this helpful
The service received by Kyle was excellent, he was more than happy to help and genuinely nothing was too much to ask prior to the viewing, and on the viewing of the property. Would definitely recommend this agency to friends and family as it has ...
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“I took out a tenancy with Ascend in January f......”

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Jun 21,2019
Minithumbup
By: 'John'
Jun 21,2019
0 people found
this helpful
I took out a tenancy with Ascend in January for 12 months, I then got promoted and my job took me to London, Faye at the Manchester branch and Kyle at Liverpool branch were fantastic and nothing was to much trouble, Thet found new tenants in ...
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“Extremely Helpful Staff...”

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Jun 20,2019
Minithumbup
Amanda Field
By: 'Stacey'
Jun 20,2019
0 people found
this helpful
Amanda has been extremely helpful in the application process. She has been there to answer any queries we have had and has answered them instantly. This goes for all of the Ascend team. We couldn't be happier with the service we have received so far ...
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“Very Professional...”

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Jun 20,2019
Minithumbup
Tom Billington
By: 'Frank'
Jun 20,2019
0 people found
this helpful
Tom was very helpful during the initial viewing and guiding me thereafter towards securing the property and paying the holding deposit....
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“Great customer service...”

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Jun 17,2019
Minithumbup
By: 'Finnlay'
Jun 17,2019
0 people found
this helpful
Mollie was very helpful in helping us finalise our house. She was in regular contact and made the process very easy for us. Highly recommended...
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“Excellent Service...”

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Jun 17,2019
Minithumbup
By: 'ASB'
Jun 17,2019
0 people found
this helpful
Mollie was friendly, professional and responsive to calls and messages. I had lots of questions regarding the surrounding area and property itself and Mollie had quickly answered all my questions with confidence, which put my mind at ease. Overall, a quick and efficient process with ...
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“Excellent service from Mollie...”

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Jun 17,2019
Minithumbup
By: 'Liam'
Jun 17,2019
0 people found
this helpful
I was really happy with the service received from Mollie. She was very informative during the viewing, and kept us up to date whilst we was waiting response from the landlord. Thanks Mollie!...
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“Mollie was very nice and pleasant to deal with. She ......”

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Jun 15,2019
Minithumbup
By: 'Kaja'
Jun 15,2019
0 people found
this helpful
Mollie was very nice and pleasant to deal with. She was in constant contact with us, and trust me, we did have a lot of questions. She was always more than happy to help us. I would give more stars if I could. Thank you ...
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Comment on agent fees
Good
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“Amazing....”

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Jun 15,2019
Minithumbup
By: 'Laura'
Jun 15,2019
0 people found
this helpful
Friendly, helpful and nothing was too much to ask. A real positive experience. What a fantastic team member. A true credit to the company....
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Comment on agent fees
Good
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“Easy first move...”

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Jun 15,2019
Minithumbup
By: 'Tom'
Jun 15,2019
0 people found
this helpful
Was my first move out of student property and Mollie have made it easy and enjoyable. Always responsive to texts and questions. Overall an absolute pleasure...
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“Quick and Easy...”

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Jun 12,2019
Minithumbup
Kyle Kelly
By: 'JG'
Jun 12,2019
0 people found
this helpful
I found dealing with Kyle at Ascend to be a quick and easy process. Compared to many other estate agents we dealt with, Kyle was always quick to respond to emails, which greatly eased our decision making process....
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“Worst experience checking out....”

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Jun 12,2019
Minithumbdown
By: 'Yara'
Jun 12,2019
17 people found
this helpful
I didn't have any problems with the agency up until they asked me to access the flat back in December and I refused i wished for a reschedule they didn't reply to my email and went right on with it without my permission and accessed ...
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Comment on agent fees
Bad! Very expensive
Was this helpful? Yes
By: Ascend Properties
Jun 25, 2019
View all comments (1)
Thank you for your review, at Ascend we pride ourselves on offering the highest level of service at all times so it is always disappointing to receive reviews such as this. I have looked into your comments and note that your review was written after receiving the checkout inspection but before the deductions were confirmed. Ascend act as agent only and any deductions are proposed on behalf of the landlord, we agree with the landlord that the property wasn’t handed back as you received it and d ...

“Review...”

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Jun 09,2019
Minithumbup
Ardent
Lucy Sexton
By: 'Louis'
Jun 09,2019
0 people found
this helpful
Happy with the lettings experience, Ardent and Lucy answered all questions that I had promptly and professionally. Would recommend them....
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“Great...”

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May 31,2019
Minithumbup
By: 'Amanda'
May 31,2019
0 people found
this helpful
Friendly staff, timely responses, mostly electronic signing so super fast too. I was misinformed re tenancy, so that delayed things....
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Comment on agent fees
Fees are a bit high
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“Couldn't be happier!!...”

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May 31,2019
Minithumbup
By: 'Mick'
May 31,2019
0 people found
this helpful
The team at Ascend really went above and beyond to make sure everything went nice and smooth from start to finish. Dealing with an agent for the first really made me anxious as it was something I hadn't experienced, but they made the whole process ...
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Comment on agent fees
Excellent!
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“Excellent service...”

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May 31,2019
Minithumbup
Elaine Hulme
Catalina Matei
By: 'Charlotte'
May 31,2019
0 people found
this helpful
Elaine and Catalina have been amazing in helping me secure my perfect property. Elaine was efficient, friendly and informative in every way. Just when I had given up hope she found something to suit exactly what I was looking for. They have both been super ...
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Comment on agent fees
As expected
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“Lettings review...”

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May 28,2019
Minithumbup
Ardent
By: 'DPC'
May 28,2019
0 people found
this helpful
Ardent was friendly, professional and efficient, helping me secure the property I needed. He answered all my questions quickly - this was particularly impressive as I viewed the property over a bank holiday weekend - something other vendors weren't able to do....
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“Efficient...”

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May 28,2019
Minithumbup
Ardent
By: 'Megan'
May 28,2019
0 people found
this helpful
Ardent has been a fantastic help with securing this rental property. I was a little bit unsure for a while about whether to go for it, and had a number of questions to ask, but when I did decide to go for it, Ardent helped ...
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Comment on agent fees
The fees seem somewhat high in contrast to other agents in the area, but you get a good service, so it is something to weigh up.
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“Property purchase...”

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May 28,2019
Minithumbup
Catalina Matei
By: 'Hannah'
May 28,2019
0 people found
this helpful
We have just completed on a property in Monton and Catalina has been a superstar throughout the process. She kept us informed of any changes and updates as soon as she received them. I found the service professional and really friendly at all times and ...
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Comment on agent fees
NA
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“Ascend Manchester...”

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May 25,2019
Minithumbup
Ardent
Lucy Sexton
By: 'jessicamcoulthurst'
May 25,2019
0 people found
this helpful
When you ring Ascend properties someone always answers straight away before the phone even has chance to ring. All members of staff we have dealt with on the phone have been polite and helpful and wished us luck with our flat viewings. Ardent who showed ...
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Comment on agent fees
Agency fees were pretty standard from what I have been quoted from other agencies in the Manchester area.
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“Friendly, efficient agents...”

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May 24,2019
Minithumbup
Lucy Sexton
By: 'Woolner'
May 24,2019
0 people found
this helpful
We viewed the property with Mollie, who was very friendly and helpful. She let us view the flat without feeling pressured or rushed and was really great at answering our questions. After deciding to go ahead with the flat we've been dealing with Lucy who's ...
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Comment on agent fees
Fees are a little high however the team are constant professionals and you know you’re in good hands.
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“Very helpful agent...”

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May 23,2019
Minithumbup
By: 'Dan'
May 23,2019
0 people found
this helpful
We met Peter at the Victoria Mill development to view a small range of different size flats in the building, upon arrival, Peter was very friendly and welcoming. When looking through the flats, Peter was very helpful in answering any questions we had, and let ...
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Comment on agent fees
The fees were a little higher than I was expecting, but I was willing to pay the securing fee as I had a short space of time to secure a property, and had found an ideal home.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties