Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Easy to contact with Agency. Quick respond a......”

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Sep 24,2019
Minithumbup
Kyle Kelly
By: 'Phisit'
Sep 24,2019
0 people found
this helpful
Easy to contact with Agency. Quick respond and very kind when we meet. The property is on standard located in a good location....
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“Spoke with KYLE, who professionally and swift......”

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Sep 19,2019
Minithumbup
Kyle Kelly
By: 'Christopher'
Sep 19,2019
0 people found
this helpful
Spoke with KYLE, who professionally and swiftly dealt with my enquiry, resulting in me securing the lease on the property, on the same day, as a landlord, and ext owner of an estste agent I was more than happy with his service, and would certainly ...
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“AVOID at all costs...”

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Sep 19,2019
Minithumbdown
Adam Stephenson
Lora Barker
By: 'Amy'
Sep 19,2019
24 people found
this helpful
AVOID at all costs. Working with this managing agency was the worst mistake I ever made. They do not care about their clients be it a landlord or tenant. They do not respect contractual agreements, they falsify legal documentation, keep your deposit once it has ...
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Was this helpful? Yes
By: Ascend Properties
Oct 01, 2019
View all comments (1)
Hi Amy, You experienced an unfortunate sequence of events during your ownership of a property managed by Ascend. We strongly refute allegations of falsifying legal documentation. Ascend have provided advice on your situation and made recommendations based on our experience. We have also advised on legal opportunities available in relation to recovering your previous tenants arrears. You are still within your rights to pursue this balance. Again, we are very sorry for the experience yo ...

“Very pleasing and helpful people listened to ......”

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Sep 19,2019
Minithumbup
Kyle Kelly
By: 'Fahad'
Sep 19,2019
0 people found
this helpful
Very pleasing and helpful people listened to my requires and made me find a great property to settle in an amazing apartment with an excellent view....
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“Best agent I've rented through yet! Really pl......”

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Sep 19,2019
Minithumbup
Adam Stephenson
By: 'Brooke'
Sep 19,2019
0 people found
this helpful
Best agent I've rented through yet! Really pleased with how my tenancy was handled. Any issues were dealt with quickly and the staff were really friendly. Highly recommended!...
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“Very good experience....”

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Sep 16,2019
Minithumbup
Amanda Field
By: 'Thomas'
Sep 16,2019
0 people found
this helpful
Very good experience. They were very responsive with emails concerning any queries I had and was patient with the whole process....
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“Hi Hope everybody having a great dayMy na......”

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Sep 13,2019
Minithumbup
Kyle Kelly
By: 'Ali'
Sep 13,2019
0 people found
this helpful
Hi Hope everybody having a great day My name is Ali i come from Kuwait to Liverpool to study business management, I'm bad at describing things, but this is a review I should write, my experience with Kyle is very good actually, He seems honest ...
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“Very easy and quick process. Kyle Kelly was g......”

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Sep 12,2019
Minithumbup
Kyle Kelly
By: 'Ceri'
Sep 12,2019
0 people found
this helpful
Very easy and quick process. Kyle Kelly was great and helped us along the way. Having just come out of uni this process was daunting but he ensured we were settled....
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“Refreshingly professional and responsive!...”

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Sep 07,2019
Minithumbup
Robert
By: 'Emily'
Sep 07,2019
0 people found
this helpful
I found Ascend to be extremely professional, using initiative to provide recommendations (to help my apartment be rented quicker) where appropriate. Also very responsive communication. Although Ascend were not the agency who ended up finding my current tenants (they worked on a no win no ...
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“This is just a little message to show my appr......”

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Sep 05,2019
Minithumbup
By: 'Paulo'
Sep 05,2019
0 people found
this helpful
This is just a little message to show my appreciation for the Agent Mollie Staines, I found her to be very knowledgable about the property she was presenting and her approach in particular her customer service has been outstanding.I am new to the area ...
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“Very helpful and informative staff. Helped fi......”

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Sep 04,2019
Minithumbup
By: 'Lauren'
Sep 04,2019
0 people found
this helpful
Very helpful and informative staff. Helped find our flat with short notice. Special thanks to Alexandra for sorting it all for us...
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“Kyle was on time for viewing, informative and......”

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Sep 03,2019
Minithumbup
Kyle Kelly
By: 'David'
Sep 03,2019
0 people found
this helpful
Kyle was on time for viewing, informative and answered questions and due to urgency of let made things happen to ensure I was in the property 1 week later....
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“Amazing; Kyle Kelly...”

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Aug 29,2019
Minithumbdown
Kyle Kelly
By: 'Shahd'
Aug 29,2019
0 people found
this helpful
Kyle has been of great assistance and made the process of viewing and applying for the property as easy as possible....
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“Flat viewing today...”

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Aug 19,2019
Minithumbup
Kyle Kelly
By: 'Tabraiz'
Aug 19,2019
0 people found
this helpful
I had a flat viewing for a property in Pall Mall and waa shown around by Kyle, who was very informative and helpful. He answered all my questions and made it a pleasant experience overall....
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“Avoid...”

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Aug 19,2019
Minithumbdown
By: 'Afzal'
Aug 19,2019
21 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
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“They supported in me in all processing and i ......”

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Aug 16,2019
Minithumbup
By: 'Akhila'
Aug 16,2019
0 people found
this helpful
They supported in me in all processing and i loved it.looking forward for more assisstance to help me in getting all Processing done...
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“First experience with Ascend...”

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Aug 13,2019
Minithumbup
Tom Billington
By: 'Josh'
Aug 13,2019
0 people found
this helpful
I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
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“I leased a property with ascend properties ......”

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Aug 12,2019
Minithumbup
By: 'Mayowa'
Aug 12,2019
0 people found
this helpful
I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
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“Outstanding Service...”

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Aug 09,2019
Minithumbup
Tom Billington
By: 'Yemi'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
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“Was very helpful with everything, did everyth......”

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Aug 08,2019
Minithumbup
By: 'Luke'
Aug 08,2019
0 people found
this helpful
Was very helpful with everything, did everything she could to help me and was very welcoming. Definitely the best letting agent I’ve had the pleasure of meeting...
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“I had a good and friendly experience with Tom......”

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Aug 07,2019
Minithumbup
Tom Billington
By: 'Bakkiya'
Aug 07,2019
0 people found
this helpful
I had a good and friendly experience with Tom when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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“I've lived in ascend property for two years and if ......”

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Aug 01,2019
Minithumbdown
By: 'Lewis'
Aug 01,2019
35 people found
this helpful
I've lived in ascend property for two years and if there is anyone thinking of doing the same i urge you to LOOK ELSEWHERE. ITS NOT WORTH THE HASSLE. Firstly, we were straight out of university so it wasn't the best flat when we moved ...
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By: Lewis
Sep 09, 2019
View all comments (5)
As you can probably tell, your response has just annoyed me further. As well as annoying me you are also demonstrating what it’s like to deal with Ascend. I tell Ascend I have a problem, Ascend blame me for things, take no responsibility all whilst not even attempting to acknowledge or fix the real issues. Classic Ascend!! ...

“Polite and very thorough, and fast responses ......”

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Jul 31,2019
Minithumbup
Tom Billington
By: 'Aimee'
Jul 31,2019
0 people found
this helpful
Polite and very thorough, and fast responses when wishing to secure the property. I would fully recommend using this letting agent....
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“Fantastic estate agents !...”

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Jul 31,2019
Minithumbup
Lucy Sexton
By: 'Megan'
Jul 31,2019
0 people found
this helpful
Fantastic estate agents ! Had the most pleasant experience with every member of staff involved throughout my process of booking, viewing and securing a property. The whole process was quick and easy and the referencing team were very helpful with all queries....
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“Amazing experience with ascend. Kyle was very......”

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Jul 23,2019
Minithumbup
Kyle Kelly
By: 'Allia'
Jul 23,2019
0 people found
this helpful
Amazing experience with ascend. Kyle was very attentive and helped us a lot as this was my first time renting a property he was very friendly and patient. Thank you :)...
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“Started fine but went very downhill. We rente......”

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Jul 23,2019
Minithumbdown
By: 'JC'
Jul 23,2019
34 people found
this helpful
Started fine but went very downhill. We rented with Ascend as they seemed like one of the more reputable agents in the city center but was severely let down by them. Firstly, I believe they are so well reviewed on here because they used to ...
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By: JC
Aug 05, 2019
View all comments (2)
Hi Stacey, It took over a month after the new tenants moved in for us to be provided with an invoice for the cleaning and Callum also constantly reiterated that "we are under no obligation to provide you with an invoice" for numerous items so your comment about being provided with invoiced for dilapidations is simply not true. Overall, he was unhelpful and rude - "discussing the proposed deductions" is a misnomer for the procedure, which is simply "either agree with us or go through a dispute ...

“Friendly and Professional...”

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Jul 17,2019
Minithumbup
Paul Mcintyre
Kyle Kelly
By: 'Hannah'
Jul 17,2019
0 people found
this helpful
Everyone I've spoken to so far have been so friendly yet so professional. They know exactly what they're doing and have made me feel comfortable and reassured during the renting process. Everything has been well informed and I'm excited to be renting a property from ...
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“When I decided I wanted to sell my property I ......”

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Jul 16,2019
Minithumbup
Lucy Wakeland
By: 'Phil'
Jul 16,2019
0 people found
this helpful
When I decided I wanted to sell my property I was introduced to Ascend but Courtney in the lettings department, he made the start of the process seamless by getting Lucy from the sales team to get in contact with me. From the first call ...
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“Satisfied Landlord...”

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Jul 15,2019
Minithumbup
Kyle Kelly
By: 'J'
Jul 15,2019
0 people found
this helpful
I am a landlord who lets property through Ascend. I have found the staff to be very helpful, particularly Kyle who seems to establish an excellent rapport with prospective tenants. He has a professional telephone manner and a helpful manner when calling into the office. ...
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“Mollie was a fantastic agent, very helpful an......”

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Jul 13,2019
Minithumbup
By: 'Mohammed'
Jul 13,2019
0 people found
this helpful
Mollie was a fantastic agent, very helpful and easy to reach. She was very friendly and approachable, and it felt like I was dealing with a friend rather than a salesperson which is a relief when it comes to this industry....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties