Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Really polite and friendly letting agent...”

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May 05,2020
Minithumbup
Tom Best
By: 'Laura'
May 05,2020
0 people found
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So far I have had a very good experience with Tom at Ascend. He's been very polite and friendly and more than happy to help and answer any questions. At no point have I felt pressured into agreeing with anything and Tom provided all the ...
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“Worst estate agents in Manchester. False prom......”

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Apr 21,2020
Minithumbdown
By: 'Kyle'
Apr 21,2020
22 people found
this helpful
Worst estate agents in Manchester. False promises, they don't care, rude staff (* it states their apartments are perfect on their website, they leased us a filthy apartment with promises to repaint - never happened. Ignored our leak for 3 weeks that was a fire hazard. Apartment ...
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Was this helpful? Yes
By: Ascend Properties
Apr 21, 2020
View all comments (1)
Thank you for your review. I can confirm upon you viewing the property you requested and the landlord agreed to repaint the ceiling in the living room and hallway along with providing a replacement sofa. These works were agreed in writing and signed by both parties to confirm these were the only works to be completed. These works were completed prior to you moving into the property. Upon moving into the property you requested further works. We received quotes and the landlord agreed to re ...

“Review...”

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Apr 20,2020
Minithumbup
Tom Best
By: 'Callum'
Apr 20,2020
0 people found
this helpful
My first experience with Ascend was great. Tom made the first step a breeze. Very easy to chat with and accommodating. Answered all questions efficiently and made sure if I had any queries along the way he would be there to do his best to ...
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“Ewan was really excellent throughout the proc......”

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Apr 18,2020
Minithumbup
Ewan Rowe
By: 'Chris'
Apr 18,2020
9 people found
this helpful
Ewan was really excellent throughout the process even when we became a tricky customer. He always replied to questions by text or email really quickly and was always on hand. Would highly recommend and it's very good to see how positive he is about he's ...
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“5 stars...”

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Apr 16,2020
Minithumbup
Tom Best
By: 'Nguyen'
Apr 16,2020
1 people found
this helpful
Tom is always extremely approachable, friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from Ascend is always top quality....
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By: Thu Nguyen
Apr 17, 2020
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Tom is always extremely approachable, friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from Ascend is always top quality. ...

“Great customer service, found a flat perfect ......”

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Apr 06,2020
Minithumbup
By: 'Ibrahim'
Apr 06,2020
1 people found
this helpful
Great customer service, found a flat perfect for me in a very limited timescale! Got a flat and moved in within a week or 2...
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“Vicky has been amazing sending over property ......”

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Mar 26,2020
Minithumbup
Vicky Kirby
By: 'Rebecca'
Mar 26,2020
1 people found
this helpful
Vicky has been amazing sending over property details very quickly and getting everything sorted in such a short time. Nothing has been too much trouble to sort out. Thank you so much for the quick replies....
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“Tom is always extremely approachable, friendl......”

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Mar 24,2020
Minithumbup
Tom Best
By: 'John'
Mar 24,2020
0 people found
this helpful
Tom is always extremely approachable, friendly and professional. His proactivity is always very reassuring for me as a tenant and the service from Ascend is always top quality....
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“Excellent Service...”

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Mar 23,2020
Minithumbup
By: 'Grace'
Mar 23,2020
0 people found
this helpful
Recently shown round a property we are now going to rent as of May by Pearl. Pearl was brilliant, managed to answer all our questions and arrange a video of the property to be sent to us. Since going through the letting process th Ascend ...
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“Excellent Customer Service, Spoke with Irfan......”

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Mar 23,2020
Minithumbup
Irfan Moghul
By: 'Kelvin'
Mar 23,2020
0 people found
this helpful
Excellent Customer Service, Spoke with Irfan who took me through the process in getting my new family home, he was helpful with the process and i am happy he was able to help with advice. Great job well done....
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“Going The Extra Mile...”

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Mar 22,2020
Minithumbup
Kyle Kelly
By: 'Mark'
Mar 22,2020
1 people found
this helpful
I am a landlord who hit a problem. Just as we were about to go to market my handyman in Liverpool was taken seriously ill and had to stop working for good. The contract was let only but in fact Ascend stepped in with advice ...
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“Very professional, understanding & knowledgeable...”

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Mar 19,2020
Minithumbup
Irfan Moghul
By: 'Louis'
Mar 19,2020
0 people found
this helpful
Irfan was able to show us around the showroom property within a few hours of us enquiring. He was very professional, understanding & knowledgeable through-out the process. Irfan was always contactable either via telephone or email, with prompt responses. Any questions or queries were dealt with ...
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“Professional and responsive agents, provided ......”

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Mar 18,2020
Minithumbup
Joseph McCorkindale
By: 'Ella'
Mar 18,2020
0 people found
this helpful
Professional and responsive agents, provided video viewings initially and then showed us various properties. Quick with negotiating pricing and getting forms across to sign....
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“Great team...”

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Mar 16,2020
Minithumbup
Joseph McCorkindale
By: 'Kathryn'
Mar 16,2020
0 people found
this helpful
Joseph has made this whole process stress free and has been professional, courteous, helpful and friendly throughout. Thank you Joseph!...
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“My experience with Ascend Properties was more......”

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Mar 13,2020
Minithumbup
By: 'Jodie'
Mar 13,2020
0 people found
this helpful
My experience with Ascend Properties was more than satisfactory. The agents were extremely attentive with my concerns and helped me with any concerns I had. As I am in the process of my application, Ascend have been extremely supportive with any issues I had and ...
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“Ascend were really good at working round when......”

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Mar 12,2020
Minithumbup
Irfan Moghul
By: 'Sofia'
Mar 12,2020
0 people found
this helpful
Ascend were really good at working round when I could view to arrange a viewing ASAP. I loved the property and it reflected the pictures. Irfan sorted out everything quickly and efficiently....
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“Excellent customer service skills.Contactabl......”

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Mar 05,2020
Minithumbup
Ewan Rowe
By: 'Denise'
Mar 05,2020
10 people found
this helpful
Excellent customer service skills. Contactable via phone or email after working hours when suitable for individual. Swift process easy to follow....
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“Our experience so far has been excellent. Tom......”

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Mar 02,2020
Minithumbup
Tom Best
By: 'Niamh'
Mar 02,2020
0 people found
this helpful
Our experience so far has been excellent. Tom was patient and answered all of our questions during the flat viewing, and was really clear and honest when we asked questions regarding rent and additional fees....
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“Very good and efficient customer service....”

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Feb 27,2020
Minithumbup
Irfan Moghul
By: 'Francesca'
Feb 27,2020
0 people found
this helpful
Very good and efficient customer service. Rang up to reserve a property. Was dealt with very quickly and smoothly. Thanks...
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“Absolutely 5 star treatment, very efficient a......”

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Feb 18,2020
Minithumbup
Catalina Matei
Feb 18,2020
0 people found
this helpful
Absolutely 5 star treatment, very efficient and all sorted within a short time. So happy? Catalina was the most helpful person...
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“I have been speaking with a lovely and helpfu......”

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Feb 17,2020
Minithumbup
Catalina Matei
By: 'Charlie'
Feb 17,2020
0 people found
this helpful
I have been speaking with a lovely and helpful lady Catalina. She has been very quick with her responses and is very informative....
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“Communication was 10/10! The process couldn't......”

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Feb 14,2020
Minithumbup
By: 'Danielle'
Feb 14,2020
0 people found
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Communication was 10/10! The process couldn't have been simpler for us, being able to reserve the house the same day we went to view....
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“Irfan was super helpful every step of the way......”

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Feb 13,2020
Minithumbup
Irfan Moghul
By: 'Phillip'
Feb 13,2020
0 people found
this helpful
Irfan was super helpful every step of the way, it couldn't have been easier. I went from the initial call, to viewing a show home, to paying a holding deposit and reference checks all in one day!...
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“Tom was lovely to communicate with, friendly ......”

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Feb 11,2020
Minithumbup
Tom Best
By: 'Al'
Feb 11,2020
1 people found
this helpful
Tom was lovely to communicate with, friendly and very professional at the same time. He made me feel comfortable whilst the viewing took place and did not rush me like most agents doo. Tom was not pushy and was very honest and clear about everything ...
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“Fantastic service!...”

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Feb 06,2020
Minithumbup
Amanda Field
Ardent
By: 'Steph'
Feb 06,2020
0 people found
this helpful
The service provided by the Ascend team was fantastic! This is the first time I've rented a property on my own and I felt really supported the whole way through.The process was smooth and straightforward from start to finish, and the staff were always ...
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“Customer service review...”

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Jan 30,2020
Minithumbup
Kyle Kelly
By: 'Daniel'
Jan 30,2020
0 people found
this helpful
Very good customer service and was very informative about the property and provided me with all the details that I had asked for....
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“A delight to Deal with ......”

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Jan 28,2020
Minithumbup
Laura Murphy
Elaine Hulme
By: 'Damien'
Jan 28,2020
0 people found
this helpful
A delight to work with sorted everything quickly both Elaine and Laura from the Monton office were quick to answer any questions and resolve any issues...
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“We are super excited to move into our home n......”

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Jan 23,2020
Minithumbup
Lucy Sexton
By: 'Jade'
Jan 23,2020
0 people found
this helpful
We are super excited to move into our home next week and cannot thank and recommend Mollie Staines enough. Mollie arranged a house viewing around our busy work schedule, she was on time and so so helpful when showing us around. We have viewed properties ...
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“5 stars...”

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Jan 20,2020
Minithumbup
By: 'Joe'
Jan 20,2020
0 people found
this helpful
Great company, easy to contact and very helpful, the process was very simple and stress free. My agent was Erin, highly recommend!...
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“Amanda was incredibly helpful, and managed to......”

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Jan 08,2020
Minithumbup
Amanda Field
By: 'Blake'
Jan 08,2020
0 people found
this helpful
Amanda was incredibly helpful, and managed to secure me and my friend a property in just two days, very efficient and helpful....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties