Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent friendly service. They managed to a......”

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Jun 18,2020
Minithumbup
Ardent
Amanda Field
By: 'Adam'
Jun 18,2020
0 people found
this helpful
Excellent friendly service. They managed to arrange a viewing of the property very last minute amidst the corona virus pandemic which lead to everything being sorted within the week!...
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“Happy and delightful service...”

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Jun 16,2020
Minithumbup
Ewan Rowe
By: 'Fern'
Jun 16,2020
8 people found
this helpful
Ewan recently helped me and my friend with an apartment in Manchester. Even in the Covid-19 pandemic, he was more than happy to assist with all of our needs and make sure that we were safe and comfortable when viewing the apartment. Ewan was also ...
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“Brilliant service from beginning to end! All ......”

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Jun 16,2020
Minithumbup
Vicky Kirby
Eleanor Crockett
By: 'Hannah'
Jun 16,2020
0 people found
this helpful
Brilliant service from beginning to end! All the people we have spoken to have been extremely helpful and would definitely recommend anyone to rent with Ascend....
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“Customer service is excellent and the respons......”

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Jun 16,2020
Minithumbdown
Vicky Kirby
Lucy Sexton
By: 'Laura'
Jun 16,2020
0 people found
this helpful
Customer service is excellent and the response time was fab. The whole process was easy and went smoothly. Once I called to enquire about the property I immediately received the emails needed to go forward with my application. All the information needed was outlined in ...
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“Review from tenant...”

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Jun 16,2020
Minithumbup
Kyle Kelly
By: 'Chloe'
Jun 16,2020
0 people found
this helpful
Kyle dealt with my enquiry from start to finish he was professional and also answered all questions that I asked regarding the application/deposits etc....
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“Absolutely amazing service....”

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Jun 12,2020
Minithumbup
Joseph McCorkindale
By: 'Melissa'
Jun 12,2020
0 people found
this helpful
Absolutely amazing service. Answered all my questions with complete clarity and we can not wait to move into our new home. Thank you to Joseph and his team....
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“The process has been so simple! Charlotte, fr......”

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Jun 12,2020
Minithumbup
By: 'Jorden'
Jun 12,2020
0 people found
this helpful
The process has been so simple! Charlotte, from the very first phone call (at 10am today) went above and beyond on helping me. I think I called her at least 3 times with questions, each time she answered them perfectly and patiently. She's an outstanding member ...
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“Great service...”

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Jun 12,2020
Minithumbup
Jessica
By: 'Hannah'
Jun 12,2020
0 people found
this helpful
Called and spoke to Jess within minutes she had sent us the application form and the same day we were offered a property a couple of days later we were told the property was no longer available and we were gutted but within half a ...
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“Brilliant company, amazing staff...”

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Jun 11,2020
Minithumbup
Catalina Matei
By: 'Danni'
Jun 11,2020
0 people found
this helpful
I’ve had a brilliant experience with Ascend. Catalina is amazing! Any questions I had over email/phone she would get back to me straight away. She went out of her way to get me in for a viewing too. Would recommend and use this ...
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“I am a first time buyer, I was not very knowl......”

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Jun 09,2020
Minithumbdown
Ektha Mehta
Lucy Wakeland
By: 'Yifan'
Jun 09,2020
11 people found
this helpful
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the ...
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By: Ascend Properties
Jun 10, 2020
View all comments (3)
Ms Li, if you wish to discuss this matter further, we are more than happy to have a conversation over the phone or alternatively you can follow our internal complaint’s procedure, which you are already in possession of. ...

“Very good experience and very friendly staff ......”

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Jun 08,2020
Minithumbup
By: 'Scott'
Jun 08,2020
0 people found
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Very good experience and very friendly staff always on hand to answer any questions. Would definitely use Ascend again. Excellent...
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“Avoid...”

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Jun 02,2020
Minithumbdown
By: 'SC'
Jun 02,2020
18 people found
this helpful
Very poor service. Didn't respond to repair requests until after the tenancy was over (12 months!). Charged me to clean even after the flat was professionally cleaned by us. Claimed they didn't receive the parking permit back despite being sent to their office and tried to ...
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“Straightforward and very helpful...”

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May 29,2020
Minithumbup
Joseph McCorkindale
By: 'Hollie'
May 29,2020
0 people found
this helpful
Due to there being no viewings of properties at the moment, I was sent a video of the flat and Joseph was more than happy to answer all the questions I had regarding the flat. Following on from this, he has kept me in the ...
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“I was in direct contact with Catalina Matei r......”

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May 29,2020
Minithumbup
Catalina Matei
By: 'Joshua'
May 29,2020
0 people found
this helpful
I was in direct contact with Catalina Matei regarding two properties I was interested in. She made me feel very welcome and explained everything in great detail to meet my needs. Due to Covid-19 we couldn’t arrange any viewings but Catalina went one step ...
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“The renting process started fine and was goin......”

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May 28,2020
Minithumbup
Vicky Kirby
Lucy Sexton
By: 'Arpit'
May 28,2020
0 people found
this helpful
The renting process started fine and was going on smoothly but then due to the lockdown situation, I was informed 10 days prior to my move-in date that the property was not ready and there was no other property that they can provide me. I must ...
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“The staff have been incredible!...”

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May 27,2020
Minithumbup
Vicky Kirby
By: 'Chloe'
May 27,2020
0 people found
this helpful
The staff have all been great! They've kept in contact with me throughout my application and contacted me back quickly in response to query's that I have had. Cannot fault them!...
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“Great service, replied to all of my questions......”

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May 24,2020
Minithumbup
Vicky Kirby
By: 'Justyna'
May 24,2020
1 people found
this helpful
Great service, replied to all of my questions even over the weekend. The plot booking didnt took long and a very helpfull agent helped me with it. Also im very happy how you care about my lovely pets :)...
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“Process was easy and straight forward. Tom wa......”

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May 22,2020
Minithumbup
Tom Best
By: 'Sam'
May 22,2020
0 people found
this helpful
Process was easy and straight forward. Tom was easy to contact and knew how to handle my queries he provided clear out line of referencing process and made it easy to understand how things were working given the pandemic....
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“Amazing experience with them in the first mon......”

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May 20,2020
Minithumbup
Vicky Kirby
By: 'Luke'
May 20,2020
2 people found
this helpful
Amazing experience with them in the first month of our tenancy , could highly recommend. Very helpful and friendly staff especially Vicky Kirby who has gone over and beyond for us. Thank you for all your help...
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“Professional and fast service...”

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May 17,2020
Minithumbup
Ewan Rowe
Amanda Field
By: 'Emma'
May 17,2020
8 people found
this helpful
Needed to move house during the Covid 19 situation, and Ewan and Amanda at Ascend were on it!! We recieved video viewings of the property, it was take off the market immediately and we were guided throughout the whole process. In less than a week we've ...
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“Extremely Helpful and Great Service...”

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May 16,2020
Minithumbup
Ewan Rowe
By: 'Chris'
May 16,2020
9 people found
this helpful
Ewan and the rest of the staff I dealt with from Ascend Properties were extremely helpful and made the process of finding and signing for a property seem-less, even during a difficult period. I’d definitely recommend them to friends and family. I look forward ...
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“very quick response from the staff. straight ......”

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May 16,2020
Minithumbup
Mark Lewin
By: 'Shahzad'
May 16,2020
0 people found
this helpful
very quick response from the staff. straight procedure for repair and quick response from the contractors. maintenance services is very good...
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“Brilliant smooth service...”

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May 16,2020
Minithumbup
Ewan Rowe
By: 'Sam'
May 16,2020
9 people found
this helpful
Ewan has been really helpful throughout my renting process. Going above and beyond to find information that wasn’t the standard process and available for contact at all hours. During such strange times to have such a smooth process has been fantastic. My thanks to ...
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“Lovely team and Vicky and Lucy help me a lot ......”

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May 15,2020
Minithumbup
Lucy Sexton
Vicky Kirby
By: 'Megan'
May 15,2020
0 people found
this helpful
Lovely team and Vicky and Lucy help me a lot through the process of getting my new home And couldn’t thank them enough just the keys I need now...
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“10/10 with communication Couldn’t recommend......”

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May 14,2020
Minithumbup
Lucy Sexton
Vicky Kirby
By: 'Steven'
May 14,2020
1 people found
this helpful
10/10 with communication Couldn’t recommend any one better! A huge thankyou to Vicky who has helped stage by stage with the application...
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“Heartache/ stressful to completely thankful to ascend...”

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May 14,2020
Minithumbup
Vicky Kirby
By: 'Jennifer'
May 14,2020
0 people found
this helpful
We are very greatful for the help we received from Vicky Kirby. Unfortunately we had previously been let down as we was due to move into a house on Pilkington way whilst it was under the other managing company before ascend took over on the 1...
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“Brilliant service...”

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May 14,2020
Minithumbdown
Vicky Kirby
By: 'Melissa'
May 14,2020
1 people found
this helpful
Brilliant service from start to finish nothing is too much trouble. Very helpful staff cant recommend enough very quick responses aswell...
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“One of the "Best" !...”

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May 14,2020
Minithumbup
Tom Best
By: 'Jake'
May 14,2020
1 people found
this helpful
Myself and my partner had been looking for a place to rent during the coronavirus crisis and had been having quite a lot of difficulty finding an agent who was open and available, as well as struggling to find a property we liked. Tom was ...
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“Ewan has been especially helpful during this ......”

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May 14,2020
Minithumbup
Ewan Rowe
Lora Barker
By: 'Ugo'
May 14,2020
9 people found
this helpful
Ewan has been especially helpful during this untimely period of uncertainty. He reassured me through all the steps and I literally made the decision of acceptance the same day! He always picks the phone, so the process was seamless. Very happy with my experience. No ...
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“Amazing letting experience !!! Higher quality......”

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May 14,2020
Minithumbup
Ewan Rowe
By: 'Agne'
May 14,2020
9 people found
this helpful
Amazing letting experience !!! Higher quality service and great communication ? Thank you for helping to find a perfect house for our needs?...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties