Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Jess has been absolutely amazing cant thank h......”

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Aug 18,2020
Minithumbup
Jessica
By: 'Craig'
Aug 18,2020
0 people found
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Jess has been absolutely amazing cant thank her enough amazing service i would recommend this company 100% as they made every step in the process easy Thank you Again....
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“Excellent customer service....”

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Aug 17,2020
Minithumbup
By: 'Devina'
Aug 17,2020
0 people found
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As a new tenant looking for a new property I came across one on the Ascend website and called the office immediately. I was greeted with a lovely lady - Charlotte Hill. As I was a new tenant I had MANY questions to ask and ...
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“Joseph provided ready information regarding t......”

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Aug 13,2020
Minithumbup
Joseph McCorkindale
By: 'Madelene'
Aug 13,2020
0 people found
this helpful
Joseph provided ready information regarding the property, and was very open about things he did not know, or was unable to control. I felt I was kept up to date almost immediately, though there were a couple of times I had to prod to obtain ...
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“I cannot recommend Ascend enough, in particular Irfan. We have ......”

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Aug 11,2020
Minithumbup
Irfan Moghul
By: 'Rebecca'
Aug 11,2020
0 people found
this helpful
I cannot recommend Ascend enough, in particular Irfan. We have had a number of issues with other estate agents and we began losing hope until we found Ascend and spoke with Irfan he was very professional, understanding, helpful and responsive. He always answered any of ...
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“its professional,helpful ,straightforwards,am......”

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Aug 10,2020
Minithumbup
By: 'Robert'
Aug 10,2020
0 people found
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its professional,helpful ,straightforwards,am happy and delighted,looking forward to move when it's ready on 31st of October its very good because its affordable and giving the community a chance to experience a good simple life...
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“Excellent customer service...”

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Aug 06,2020
Minithumbup
Kyle Kelly
By: 'Garry'
Aug 06,2020
0 people found
this helpful
Kyle was very helpful! Responded quickly to emails and nothing seemed too much trouble for him. Would highly recommend.... Thanks, Kyle!...
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“Useless...”

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Aug 05,2020
Minithumbdown
Tom Best
By: 'Emma'
Aug 05,2020
39 people found
this helpful
I contacted Ascend about several properties I'd seen on Rightmove. I told them I wanted to view the properties as soon as possible as I would most likely sign for one of them immediately. Tom sent me videos over WhatsApp but then took over two ...
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Was this helpful? Yes
By: Ascend Properties
Oct 26, 2020
View all comments (1)
Hello Emma Thank you for your review, however I’m sorry we were unable to satisfactorily source you a property. Having looked into your customer journey, whilst it is true that post requesting a viewing from the WhatsApp tours provided by Tom, that he took two days to respond, we hope you can appreciate this was both; during peak months for sales and lettings, in addition to happening whilst we were operating with less staff due to the ongoing pandemic. I understand you booked a view ...

“Kyle was great very fast response to my appli......”

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Aug 05,2020
Minithumbup
Kyle Kelly
By: 'Michael'
Aug 05,2020
0 people found
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Kyle was great very fast response to my application, Would definitely recommend cannot wait to get my keys to my new house thanks guys....
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“Very easy process from start to end, Amanda i......”

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Jul 31,2020
Minithumbup
Amanda Field
By: 'Ejaz'
Jul 31,2020
0 people found
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Very easy process from start to end, Amanda is very help full and knowledgeable,she helped us choose the right place to live that we can call home. Thanks a lot...
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“The process was quick and easy. The agents we......”

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Jul 30,2020
Minithumbup
Ardent
Robert
By: 'Timothy'
Jul 30,2020
1 people found
this helpful
The process was quick and easy. The agents were very helpful and accommodating as I needed to arrange the rent quickly and from some distance away from the property (I was moving across the country). Ardent graciously waited for me when I was unable to ...
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By: C a mcguinn
Oct 06, 2020
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I SEEN THE APPARTMENT ON-LINE THEN MET ADS THE SAME WEEK,MOVED IN RIGHT AFTER.TOP GUY! ...

“excelent service and on timevery profesional......”

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Jul 30,2020
Minithumbup
Catalina Matei
Faye Newton
By: 'Mihail'
Jul 30,2020
0 people found
this helpful
excelent service and on time very profesional and helpful team nice and clean house we glad what chose ascend hope we win ))...
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“Quick and easy process for first time renter...”

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Jul 30,2020
Minithumbup
Amanda Field
By: 'Amy'
Jul 30,2020
0 people found
this helpful
From start to finish the process was quick and easy despite there being a pandemic, this is my first time renting and I would recommend ascend due to my experience....
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“Ascend has served as a great agency. They are......”

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Jul 30,2020
Minithumbup
By: 'Wisland'
Jul 30,2020
1 people found
this helpful
Ascend has served as a great agency. They are professional, have amazing systems in place and are quick to respond and resolve all issues....
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“throughout the tenancy i could not fault the ......”

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Jul 30,2020
Minithumbdown
Faye Newton
Laura Murphy
By: 'Adam'
Jul 30,2020
58 people found
this helpful
throughout the tenancy i could not fault the members of staff when it came to checking out of the property we had cleaned the house throughout it was spotless and free from dust although the report came back to us with the house needing cleaning ...
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By: Ascend Properties
Sep 15, 2020
View all comments (1)
Hello Adam, Thank you for your feedback. In relation to your comments regarding the checkout report content, it was clear that there were some areas within the property that required cleaning, nothing major, just some surfaces that were dusty required wiping, along with several lamps that needed to be replaced. Upon providing you with this information you were then given the opportunity to return to the property and rectify the issues raised, which you did. I can confirm that the full de ...

“I highly recommend Ascend Properties. They ha......”

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Jul 29,2020
Minithumbup
By: 'Sorcha'
Jul 29,2020
0 people found
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I highly recommend Ascend Properties. They have been so easy to communicate with and have been incredibly quick to respond to anything I have submitted on their online portal. I recently reported an issue with our sink and it was seen to the same day! 10/10...
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“Ascend Properties - Excellent Management...”

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Jul 29,2020
Minithumbup
Nicole Moore
James Hardern
By: 'Anjani'
Jul 29,2020
0 people found
this helpful
I had never had any issue with ascend properties in past 2.6 yrs . Very professional and any issue reported are quickly addressed on time . I want to take this opportunity to appreciate Nicole Moore who is always prompt in replying to my queries . Thank you so ...
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“Very Professionals! Prompt reply on emails! H......”

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Jul 29,2020
Minithumbup
By: 'Asia'
Jul 29,2020
0 people found
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Very Professionals! Prompt reply on emails! Helpful with every question I had! Offered me solutions to my problems. Thank you so much ?!...
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“I’ve been with this company for over a year a......”

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Jul 29,2020
Minithumbup
Fiona Trigg
Lucy Sexton
By: 'George'
Jul 29,2020
0 people found
this helpful
I’ve been with this company for over a year and they provide excellent, efficient customer service and go above and beyond to meet expectations. Great company all round, highly recommended...
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“perfect customer service....”

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Jul 29,2020
Minithumbup
By: 'Regan'
Jul 29,2020
0 people found
this helpful
After looking for a house / flat we came across newly built apartments. Charlotte then helped through everything making sure each question has been answered. Now it is just the wait of doing the first payment and moving in!...
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“Great company...”

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Jul 29,2020
Minithumbup
By: 'Sophie'
Jul 29,2020
0 people found
this helpful
Ascend Properties took over as my landlord during the COVID-19 pandemic but they still maintained excellent customer service. A few days before they took over, my property manager, Charlie, called me to introduce herself and answer any questions I had. Since then I have had ...
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“I have been managed by ascend for over 5 year......”

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Jul 29,2020
Minithumbup
James Hardern
By: 'Katherine'
Jul 29,2020
0 people found
this helpful
I have been managed by ascend for over 5 years now. Every problem has been dealt with with the upmost professional and caring way I have never had to follow up any concern , they have always got back to me in the most professional way. Me ...
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“very professional...”

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Jul 29,2020
Minithumbup
Catalina Matei
By: 'thomas'
Jul 29,2020
0 people found
this helpful
made an enquiry about a property and catalina replied me within hours. she was so nice and helpful. guided me through out the process and within days i was in my new home...
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“Im happy with ascend,all maintanace.rent wito......”

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Jul 29,2020
Minithumbup
Amanda Field
By: 'Grzegorzsieczka'
Jul 29,2020
0 people found
this helpful
Im happy with ascend,all maintanace.rent witout problem and they are really helpfull. Ascend service if need help is without problems.no problem with rent.contract is easy and everythink is on the website....
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“Communication has always been fantastic...”

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Jul 29,2020
Minithumbup
By: 'Adam'
Jul 29,2020
0 people found
this helpful
Communication has always been fantastic from beginning to look for flats and even now a year and a half later....
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“Charlotte has been absolutely fab from start ......”

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Jul 29,2020
Minithumbup
By: 'Helen'
Jul 29,2020
0 people found
this helpful
Charlotte has been absolutely fab from start to finish when moving into our property. Naturally we had tons of questions and she spent time understanding our needs and helping us with any questions or queries we had. Nothing was too much to ask and the ...
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“Charlotte is super pleasant and a credit to t......”

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Jul 29,2020
Minithumbup
Charlotte
By: 'Abi'
Jul 29,2020
0 people found
this helpful
Charlotte is super pleasant and a credit to the company. She always got back to us with any answers we needed! Thank you Charlotte, we love our beautiful home xxx...
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“Professional service and speedy responses...”

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Jul 29,2020
Minithumbup
Fiona Trigg
By: 'Steph'
Jul 29,2020
0 people found
this helpful
My dealings with Ascend have always been fantastic. They are quick to respond and offer advice where necessary. Fiona has been particularly helpful in organising the renewal of my contract....
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“One of the best experiences turned into probably the worst, ......”

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Jul 28,2020
Minithumbup
Tom Best
By: 'Krisztina'
Jul 28,2020
24 people found
this helpful
One of the best experiences turned into probably the worst, Tom has been extremely helpful and started my application as soon as I replied to video tour sent via WhatsApp...but made a vital mistake with the price, costing me extra £120 for the year in ...
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By: Ascend Properties
Oct 26, 2020
View all comments (1)
Hello Krisztina Thank you for this review, it is always useful to receive such constructive feedback to help hone our processes. I am happy to hear that your early impressions were good and likewise we appreciate the positive remarks surrounding Tom. It is disappointing however that an error was made on such an essential factor for making an informed decision such as rent, but from what I understand, Tom did approach you directly to rectify this before confirming you were happy to proceed, ...

“Easy communications and rented property with ......”

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Jul 28,2020
Minithumbup
Amanda Field
By: 'Jordon'
Jul 28,2020
0 people found
this helpful
Easy communications and rented property with ease even whilst we were on holiday ! Great service would recommend to any of my friends or anyone looking for a good rental property in Leeds....
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“Great and quick service, happy to help and go......”

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Jul 27,2020
Minithumbup
Joseph McCorkindale
By: 'Rhys'
Jul 27,2020
0 people found
this helpful
Great and quick service, happy to help and good detailed explanations of properties given. Jo was really helpful and brilliant at explaining the process....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties