Arrow Lettings & Property Management Ltd.
4.9/5, 51 reviews
96% recommended
94% lettings valuation accuracy
98% lettings fee satisfaction
Arrow Lettings and Property Management has been established to provide both Landlords and Tenants alike with a professional, quality service they can trust. We are a professional letting agency based in Chingford, and specialise in full management of a Landlord's property to reduce the time, stress and difficulties associated with ... show more Arrow Lettings and Property Management has been established to provide both Landlords and Tenants alike with a professional, quality service they can trust. We are a professional letting agency based in Chingford, and specialise in full management of a Landlord's property to reduce the time, stress and difficulties associated with looking after a rental property.

Our letting agency covers a large area of Southern Essex and London, including Chingford, Highams Park, Woodford, Wanstead, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Waltham Abbey, Epping and more. We are based in an office in Chingford high street, which enables us to stay at the forefront of local area knowledge, without the expensive high street presence. Coupled with this, we also use specially designed, innovative software, which enables us to keep our running costs low, to give our Landlords & Tenant's the best possible deal. We pride ourselves on our excellent customer service and fair pricing policy.
Arrow Lettings & Property Management in Chingford and Essex

Latest Reviews

 View all Reviews 51
27th Oct 2022
reviewed by 'Bradley Carson'
“Chris at Arrow lettings does not communicate, respond or provide a good service. Payments are never made on timeVisits to ......”
3rd Aug 2021
reviewed by 'Jody Whittle'
“Very happy with my Arrow Lettings experience!Chris Taylor stands as my 5th letting agent relationship in London since I ......”
2nd Dec 2019
reviewed by 'Max'
“Lovely people, great communication, very helpful and informative. They made it very easy despite some setbacks to go through the ......”
29th Nov 2019
reviewed by 'Itxaso'
“We would like to give a big thank you to Catherine and Chris from Arrow Lettings & Property Management.They provided ......”
7th Oct 2019
reviewed by 'Judith'
“Professional and efficient service Chris and Catherine go above and beyond in their efforts to secure the right tenant. Their ......”
4th Sep 2019
reviewed by 'Rosie'
“The service, from initial contact to the introduction of tenants to the property has been smooth, professional and a delight ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 98% £950 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 1 18 1 0 0 0 0 1 0
Areas covered
  • E4
  • CM16
  • IG8
  • RM4
  • E18
  • E14
  • E17
  • IG10
  • E11
  • IG6
  • IG7
  • N9
  • EN9
Address

87a Old Church Road
Chingford,London
Greater London
E4 6ST
02085292508

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 07:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   1
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“Chris at Arrow lettings does not communicate,......”

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Oct 27,2022
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Chris
By: 'Bradley Carson'
Oct 27,2022
2 people found
this helpful
Chris at Arrow lettings does not communicate, respond or provide a good service. Payments are never made on time Visits to properties are not made Issues are not investigated or resolved...
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“Very happy with my Arrow Lettings experience!......”

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Aug 03,2021
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Chris
By: 'Jody Whittle'
Aug 03,2021
0 people found
this helpful
Very happy with my Arrow Lettings experience! Chris Taylor stands as my 5th letting agent relationship in London since I moved here is 2015, and restored my faith in people again. Nothing is too much trouble and he works tirelessly to ensure that the tenants he ...
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“Lovely people, great communication, very help......”

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Dec 02,2019
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Chris
By: 'Max'
Dec 02,2019
0 people found
this helpful
Lovely people, great communication, very helpful and informative. They made it very easy despite some setbacks to go through the process of renting a property. We are very happy in our new home and would like to thank Arrow Lettings for making it possible....
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By: Chris Taylor
Dec 02, 2019
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Many thanks for your kind review Max. We always try and go further than our competitors to make all our landlords and tenants happy ...

“We would like to give a big thank you to Cath......”

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Nov 29,2019
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By: 'Itxaso'
Nov 29,2019
0 people found
this helpful
We would like to give a big thank you to Catherine and Chris from Arrow Lettings & Property Management. They provided an outstanding service since the very first moment. From a prompt reply from Catherine when we showed interest in the flat that we are now ...
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By: Chris Taylor
Dec 02, 2019
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Hello Itxaso many thanks for your review and Catherine & I really hope you enjoy your new home. Thanks again Chris & Catherine ...

“Professional and efficient service...”

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Oct 07,2019
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Chris
By: 'Judith'
Oct 07,2019
0 people found
this helpful
Professional and efficient service Chris and Catherine go above and beyond in their efforts to secure the right tenant. Their advice on how best to market the property was invaluable....
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“The service, from initial contact to the int......”

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Sep 04,2019
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Chris
By: 'Rosie'
Sep 04,2019
0 people found
this helpful
The service, from initial contact to the introduction of tenants to the property has been smooth, professional and a delight to work with Arrow. At the initial meeting withCatherine and Chris we were given thorough information, clear expectations and a real confidence that Arrow lettings ...
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“We had a bad experience with our previous ten......”

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Aug 25,2019
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By: 'William'
Aug 25,2019
0 people found
this helpful
We had a bad experience with our previous tenant and management company and Catherine took this on board and did everything she could to get our property back on the market and rented again. We had lots of worries and concerns due to back experiences ...
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“Efficient and effective service. Good commun......”

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Aug 21,2019
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By: 'John'
Aug 21,2019
0 people found
this helpful
Efficient and effective service. Good communication. Most professional in all dealings . Looking forward to a long working relationship. Good luck for continued business success...
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“Totally positive from the start.. I had other......”

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Aug 19,2019
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By: 'Rachx'
Aug 19,2019
0 people found
this helpful
Totally positive from the start.. I had other agents before and will.only use arrow let's now..superb nothing is a problem for them. thanks Catherine she is ace....
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“Catherine has been absolutely amazing through......”

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Jul 27,2019
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By: 'RJ'
Jul 27,2019
0 people found
this helpful
Catherine has been absolutely amazing throughout the whole process, especially with my busy work schedule. Arrow Lettings has been very professional and friendly, will highly recommend....
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“Friendly, efficient and well priced!...”

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May 17,2019
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By: 'Jody'
May 17,2019
0 people found
this helpful
Moving can be such a stressful thing to do, but Catherine Taylor was very reactive, efficient and communicative. Being freelance, my credit checks were more complicated than someone with a salary, but Catherine was invaluable in guiding me through the process and then Chris really ...
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Comment on agent fees
Agents fees were VERY competitive and transparent from the start - no hidden extra's and in the end, I paid less than I thought I needed to, giving me a little bit of extra cash for the move itself. Again, very happy.
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“Easy to work with...”

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Jan 18,2019
Minithumbup
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Chris
By: 'Mr'
Jan 18,2019
0 people found
this helpful
Trustworthy and excellently professional people who have sorted things out for us and looked after some of the complicated issues of letting with a positive attitude. Definitely would recommend to friends and family in future. Thanks...
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“Good service...”

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Jan 16,2019
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By: 'Mahomed'
Jan 16,2019
0 people found
this helpful
Very good service, process was very easy and we were informed throughout the whole process. I would recommend them to any one looking to rent a property....
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Good
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“Good...”

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Jan 16,2019
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Chris
By: 'Hassan'
Jan 16,2019
0 people found
this helpful
I had a good experience whit Chris and Catherine they was fair play explain me all the details. Good Job Guys I am Happy with them....
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Good Agents
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“Perfect choice....”

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Jan 16,2019
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By: 'Ifeoma'
Jan 16,2019
0 people found
this helpful
CHRIS AND CATHERINE TAYLOR ARE BOTH HIGHLY EFFICIENT AND PROFESSIONAL.I'M REALLY GLAD I CONTACTED THE ARROW LETTINGS AGENCY BECAUSE OF HOW PROMPTLY THEY WORK....
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“Responsive and helpful...”

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Dec 05,2018
Minithumbup
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By: 'Philip'
Dec 05,2018
0 people found
this helpful
Joined arrow mid let from another agency that I was having problems with. Catherine has been an outstanding agent answering my queries and responding to my emails. Payments are transferred on the day they are due. First class agents....
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Comment on agent fees
Fees are really reasonable, especially for the service received.
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“paperwork...”

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Nov 25,2018
Minithumbup
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By: 'Mrs'
Nov 25,2018
0 people found
this helpful
Everythig was done swiftly. Everything explained well. Very friendly staff. Overall expeinece very good and quick so will recommend arrow letting to faily and friends....
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good
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“Great service would highly recommended...”

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Nov 14,2018
Minithumbup
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Chris
By: 'Nicky'
Nov 14,2018
0 people found
this helpful
Great service would highly recommended this company to anyone looking to rent a property out as a landlord or if your looking at renting a property then you won't go wrong with this company...
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Good
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“Excellent service...”

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Nov 11,2018
Minithumbup
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Chris
By: 'Tanim'
Nov 11,2018
1 people found
this helpful
The team are always on top of all matters relating to the property. I can just leave matters in their safe hands and not have to worry. Superb value for money!...
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Superb value for money
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“Fantastic personalised full management service...”

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Oct 20,2018
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By: 'MSB'
Oct 20,2018
0 people found
this helpful
Chris and Catherine have been fantastic. They provide a personalised service that made transitioning from my previous somewhat incompetent agency easy. Their full management service means that I've been able to rest easy knowing they've undertaken all necessary checks, maintenance and addressed tenants' needs. When ...
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Comment on agent fees
Much better than standard market rates for a full management service.
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“Excellent service, friendly, approachable...”

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Oct 20,2018
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By: 'NRoss'
Oct 20,2018
0 people found
this helpful
Catherine was a delight from the start. She was honest and open and extremely helpful. She always returned my calls and went beyond her role. I would also use Catherine at arrow lettings in future...
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Excellent
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“Fast, friendly, highly professional service....”

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Sep 20,2018
Minithumbup
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By: 'Judith'
Sep 20,2018
0 people found
this helpful
After a death in our family in early 2017 we had to rent the family home whilst awaiting probate. Arrow Lettings came highly recommended and we received a first class service from Catherine and Chris Taylor. I would not hesitate to recommend their services to any ...
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Good
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“Highly positive experience...”

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May 03,2018
Minithumbup
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By: 'Caroline'
May 03,2018
0 people found
this helpful
My overall experience with Arrow letting was really great. I needed to find a new flat very urgently and had a true feeling about the one Arrow lettings was renting. In a week, Catherine sorted out all the papers and administration that needed to be ...
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By: Chris Taylor
Oct 19, 2018
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It was a pleasure helping you and Catherine and I hope you enjoy your London base Chris & Catherine ...

“Excellent service...”

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Apr 30,2018
Minithumbup
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Chris
By: 'Tenants'
Apr 30,2018
1 people found
this helpful
We had an excellent experience with Chris and his team. They had great attention to detail, kept us well informed and their letting process was very streamlined. All in all - great support for us as tenants....
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Comment on agent fees
Very fairly priced for tenants.
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“Promised the earth and delivered!...”

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Apr 29,2018
Minithumbup
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By: 'Michael'
Apr 29,2018
0 people found
this helpful
Promised the world and they delivered! We were very apprehensive about the price that Arrow advised we could get for our property but our mind was put at ease when they allowed us to step back and let them do their job. Two weeks later ...
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Comment on agent fees
Very reasonable indeed.
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“Professional letting agent...”

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Apr 29,2018
Minithumbup
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By: 'Alexis'
Apr 29,2018
0 people found
this helpful
Very responsive email contact and sort of problems. No problem when I asked for a second viewing of the same flat in short notice....
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Comment on agent fees
very simple fee structure and much affordable than others
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“Proffesional...”

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Apr 28,2018
Minithumbup
By: 'Mr&mrs'
Apr 28,2018
1 people found
this helpful
Myself and my wife being first time landlords were a little apprehensive but having Cathrine and Criss helping us through the whole process put our minds at rest,especially Cathrine who was helping us all the way,a big thankyou to Arrow Lettings ....
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Good
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“We had a fantastic experience with Arrow Lettings, in particular ......”

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Feb 06,2018
Minithumbup
By: 'rob_adams87'
Feb 06,2018
0 people found
this helpful
We had a fantastic experience with Arrow Lettings, in particular Catherine Taylor. Following recently being let down for another property in the area after putting down a holding deposit, we found Arrow were professional from start to finish. They made quick decisions, communicated excellently, and ...
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Comment on agent fees
Fantastic. Very fair price compared to others in the area.
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By: Chris Taylor
Apr 28, 2018
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Many thanks Rob We are always working to ensure our service is the best in the area. ...

“I am very happy with the service you are providing ......”

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Jan 23,2018
Minithumbup
By: 'Bylbyl'
Jan 23,2018
0 people found
this helpful
I am very happy with the service you are providing and I would recommend you as you are a good agency...
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Comment on agent fees
Good
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By: Chris Taylor
Apr 28, 2018
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Many thanks Bylbyl We are happy that we could help your family ...

“Catherine as Chris were excellent in helping to secure the ......”

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Jan 13,2018
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By: 'Aaron'
Jan 13,2018
0 people found
this helpful
Catherine as Chris were excellent in helping to secure the property for me. They went above and beyond in helping me really thankful to them and ecstatic that I chose them to deal with. Absolutely Recommend to any future Tenants a pleasure to deal with ...
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Comment on agent fees
Agent fees are very good the best I've had to pay ever
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(46)

Landlord Fees

Full Management Service
7% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 01/06/2019, 2:20 PM by Chris Taylor (Director)

Let only service
£600 (inc. VAT), On Completion (Fees are negotiable)

Last updated on 01/06/2019, 2:25 PM by Chris Taylor (Director)

Pending
6% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 01/06/2019, 2:26 PM by Chris Taylor (Director)


Tenant Fees

Administration Fee
£0 (inc. VAT), On Completion

Last updated on 01/06/2019, 2:23 PM by Chris Taylor (Director)

Referencing
£0 (inc. VAT), On Completion

Last updated on 01/06/2019, 2:24 PM by Chris Taylor (Director)

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:55 AM 07/06/2017 by allAgents

Awards won by Arrow Lettings & Property Management Ltd.

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