81% lettings valuation accuracy
92% lettings fee satisfaction
Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.We understand that every client is an individual ...
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Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
Latest Reviews
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reviewed by 'Rita'
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reviewed by 'Simon Marr'
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reviewed by 'Max hamilton'
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reviewed by 'Harry'
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reviewed by 'Mark'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 81% | 92% | £450 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 77 | 4 | 102 | 19 | 0 | 0 | 0 | 0 | 19 | 4 |
Areas covered
- EH10
- EH1
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Feb 11,2024
Feb 11,2024
1
people found
this helpful
this helpful
Excellent Service from Arden. Malcolm has been very polite and professional as my Property Manager. I always get repairs dealt with promptly. Thanks....
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Feb 08,2024
Feb 08,2024
0
people found
this helpful
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I am a landlord and have always found Arden Property Management professional, friendly, helpful, knowledgeable and efficient. They have built a good relationship with my tenants and the properties are thoroughly inspected and really well maintained. Arden have also continued to improve their service, for ...
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Feb 07,2024
Feb 07,2024
0
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Tommy is very easy to work with. Nothing is an issue and he's always keen to help whenever I ask! Thanks!...
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Feb 07,2024
Feb 07,2024
0
people found
this helpful
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Arden property management were great in the process of securing a flat in Edinburgh. They were informative and attentive to our needs throughout the process !! Thank you again to all of the Team, Anna and Ali you there brill!...
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Feb 07,2024
Feb 07,2024
0
people found
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Great service, can't fault them. Tommy has always been on top of repairs and any issues i've had....
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Jul 12,2012
Jul 12,2012
11
people found
this helpful
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Terrible. When something is broken you expect it to be fixed asap, not with this company. They seem to wait around for a week or two before remembering they wrote it on a loose sheet a few weeks before. Also when we left, we had ...
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What agent could do to change your mind?
Care for your tenants. Most are students so do not take advantage. The better you are to them, the more flats you'll be able to let because you will not get bad reviews like everybody has given you on this site.Attached Filesnbsp;
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Feb 08, 2014
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I am very sorry that you have had less than satisfactory service from us and can only assure you that this is not how we like to work. With regard to your cleaning I am sorry that there had to be a deduction from your deposit but unfortunately we must make sure that the property is ready for the next tenant and so engaged cleaners to carry this out. It is the cleaners who were paid for doing this, Arden does not make any charges to the tenants for organising these works on their behalf. ...
Jun 11,2012
Jun 11,2012
10
people found
this helpful
this helpful
Arden Property Management was so far the worst experience I have ever had as a student with a letting agent. The agency's response times are extremely slow and they are extremely weary of hiring proper professionals when dealing with tenant issues.
Ever since we got ...
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What agent could do to change your mind?
Fix all of the issues stated in the review and not one fewer.Attached Filesnbsp;
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Feb 08, 2014
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(1)
HI Daniel,
I am very sorry that you have had such a bad experience with Arden. We endeavour to deal with all maintenance issues as quickly as possible. With regard to changes during a property we do encourage all items to be agreed prior to deposit being taken in order that all parties have a clear understanding. ...
May 04,2012
May 04,2012
0
people found
this helpful
this helpful
We chose Arden Letting to manage our flat after considering a few other companies, we do not live in Edinburgh and needed to find a company we could trust. We found the staff at the office to be very approachable and responsive both in the ...
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Apr 23,2012
Apr 23,2012
1
people found
this helpful
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I completely disagree with the bad reviews below. I had absolutely no problems with my flat, and always found Arden to be both pleasant to deal with and prompt to arrange any necessary repairs, etc. I got my deposit back in full when I moved ...
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May 02, 2012
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Thank youvery much for this response, I do really appreciate your taking the time to leave this feedback. ...
Apr 18,2012
Apr 18,2012
0
people found
this helpful
this helpful
I feel that I have to put to right some of the comments regarding Arden, they handle all my properties and I have to say that the service and attention to detail is excellent.
The staff are efficient, friendly and more importantly very professional.
I ...
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Mar 02,2012
Mar 02,2012
9
people found
this helpful
this helpful
Do not use Arden PM. Our flat is covered in mould and damp and despite reporting the problem to them on a regular basis and telling them that I have asthma and the walls are making things worse, they have ignored us every time. They ...
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Jun 11, 2012
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The contents of your review speak straight to my experience with them. They need countless attempts at contact in order to solve ANY issue and they SELDOM send in professionals to do that. I believe landlords are perfectly happy with them, though, as it is the tenants whom they're after. Indeed, ask for receipts EVERY time Arden says they'll do something for which you'll have to pay and keep recordings or copies of ALL communication you have with them. Also, maintain photographic evidence of how ...
Feb 14,2012
Feb 14,2012
10
people found
this helpful
this helpful
I could not agree more with the other reviews. Since moving in the flat has been fraught with problems and Arden drag their feet on fixing them, if they do so at all. The staff are incompetent and i would not trust them for one ...
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Apr 02, 2012
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If you have specific problem with your property then you should contact Catriona the manager in order to have these sorted out. ...
Oct 13,2011
Oct 13,2011
8
people found
this helpful
this helpful
The comments left by the other reviewers are accurate. I experienced the same problems and got a very poor service from this company. They were very unhelpful with pretty much everything and wouldn't do any repairs or fix things saying that it was the "landlord's ...
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Sep 26,2011
Sep 26,2011
8
people found
this helpful
this helpful
I 100% agree with the previous review. I had the exact same experience with Arden, unclean property, countless unsolved problems which were present from beginning to end of the tenancy and then my deposit was taken to cover the fixing of these problems after I left. ...
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Apr 02, 2012
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The content of this comment is simply not true, Arden Property Management has never and would never withold any deposit unless works which were the responsibility of that tenant were to be paid for. Furthermore I'm pretty sure that I have never spoken with this individual but would be happy to do so should they wish to contact the office. Catriona ...
Jul 19,2011
Jul 19,2011
8
people found
this helpful
this helpful
I have only given 1 star as I had to, this company deserves nothing
horrendous company! would NOT advise using them and would NEVER use them again. They give you a flat which is not clean, I entered a lease with a 'secure' entrance and later ...
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Jun 11, 2012
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God, I wish I would have seen your review earlier, would have saved me LOADS of problems with these bloody blundering idiots. ...
Malcolm
(36)
Catriona
(34)
Tommy
(29)
Laura
(14)
Calum
Karen
Otilia
Anna
Alistair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
