81% lettings valuation accuracy
92% lettings fee satisfaction
Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.We understand that every client is an individual ...
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Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
Latest Reviews
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reviewed by 'Rita'
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reviewed by 'Simon Marr'
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reviewed by 'Max hamilton'
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reviewed by 'Harry'
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reviewed by 'Mark'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 81% | 92% | £450 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 77 | 4 | 102 | 19 | 0 | 0 | 0 | 0 | 19 | 4 |
Areas covered
- EH10
- EH1
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Feb 11,2024
Feb 11,2024
1
people found
this helpful
this helpful
Excellent Service from Arden. Malcolm has been very polite and professional as my Property Manager. I always get repairs dealt with promptly. Thanks....
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Feb 08,2024
Feb 08,2024
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I am a landlord and have always found Arden Property Management professional, friendly, helpful, knowledgeable and efficient. They have built a good relationship with my tenants and the properties are thoroughly inspected and really well maintained. Arden have also continued to improve their service, for ...
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Feb 07,2024
Feb 07,2024
0
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Tommy is very easy to work with. Nothing is an issue and he's always keen to help whenever I ask! Thanks!...
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Feb 07,2024
Feb 07,2024
0
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Arden property management were great in the process of securing a flat in Edinburgh. They were informative and attentive to our needs throughout the process !! Thank you again to all of the Team, Anna and Ali you there brill!...
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Feb 07,2024
Feb 07,2024
0
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this helpful
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Great service, can't fault them. Tommy has always been on top of repairs and any issues i've had....
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Jun 14,2018
Jun 14,2018
0
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I have been a tenant with Arden for 8 months and can not fault them. Lisa is bubbly, supportive and professional and will do her best to help you at all times.
Any time I have had to contact the office whether it be by email ...
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Jun 15, 2018
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Hi Gail,
Thank you so much for such a lovely review, Lisa will be thrilled to read this. ...
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
Malcolm was to the point, great at showing us around and explaining the procedure to us. Friendly, genuine and with a good sense of humour, I'm sure the will be a great proprerty manager for the following year....
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Jun 08, 2018
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Thanks for that, Malcolm will be delighted!! ...
May 05,2018
May 05,2018
0
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this helpful
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We feel very fortunate to have Lisa as property manager-- she really listens to our concerns and cares that we get our needs met with regards to the 2-bedroom flat we're renting. We've dealt with her for over two years now and it's been 5-star ...
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May 18, 2018
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Thank you so much for taking the time to write a review. Lisa was really pleased to read your comments, it has made her day. ...
Mar 31,2018
Mar 31,2018
1
people found
this helpful
this helpful
Viewed a flat and pointed out that window blinds were broken. We were told not to worry as the contractor was coming back the followng day to fix it.
Checked 3 days prior to moving in and the problem still not fixed. Told exactly the same ...
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Jul 31, 2018
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This was a problematic check in as there were outstanding repairs, all of which were rectified. Mr Brigg's comment posted during the check in, over dramatized the situation and actually by the end of our appointment he thanked me for my time and our attention. ...
Mar 12,2018
Mar 12,2018
1
people found
this helpful
this helpful
Horrendous unprofessional experience.
Would not stop talking, never listened. We spent hours of useless time running around getting bank statements then being told they sent us an old form in error and couldn't accept those documents anymore. She said 'no Agent' would accept such documents ...
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Aug 27, 2018
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I am really sorry Julie that you had such a poor experience with us, we try our best to make sure the application process is as straight forward as possible but it seems on this occassion something has gone wrong. My apologies. ...
Mar 07,2018
Mar 07,2018
0
people found
this helpful
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Lisa and I visited my new property for my viewing and my check-in. The first thing that Lisa did on my behalf was represent my interest in letting the flat, despite requesting a delay in the commencement date. She must have done a great job, ...
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Aug 27, 2018
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Thank you Robert for taking the time to write this review and for acknowledging Lisa's attention to detail. I hope you tenancy continues well with us. ...
Feb 14,2018
Feb 14,2018
0
people found
this helpful
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As a first time landlord I went into this process blind and Arden were excellent in explaining what was expected of myself as a landlord and what I needed to do to set myself up.
Due to work commitments at the start of the year ...
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Comment on agent fees
In line with everyone else.
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Aug 27, 2018
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Thank you Sam, we do pride ourselves on being able to organise everything to get your property ready for letting and this is included in our comprehensive full management service. No hidden charges for anything. ...
Feb 13,2018
Feb 13,2018
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Lisa provided excellent service, kept me informed, she was well prepared and ensured that the flat was clean at check in....
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Dec 11,2017
Dec 11,2017
0
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As a landlord living away from Edinburgh, I have unfortunately experienced either end of the letting agent spectrum. I am pleased to say that, from the service I have received from Arden, and in particular from Catriona, Malcolm and Michael has been of the highest ...
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Comment on agent fees
I do feel that the fees are high but in line with agents elsewhere. I would however like to see a discounted rate when a property is managed over a long period of time.
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Dec 04,2017
Dec 04,2017
0
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My flatmate and I rented a flat here in Edinburgh for the first time, and we did not experience any issues. Mike was easy aproachable and always tried to help, as well as he took his time to explain everything we wanted to know.
Arden ...
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Nov 30,2017
Nov 30,2017
0
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My wife and I are currently renting a single bedroom flat from Arden Property Management from the 1st November 2017 and Michael Brogan, the property manager has been very helpful and responsive every time we have approached him requesting any information or regarding the property itself. ...
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Comment on agent fees
Arden Property Management hasn't charged us any admin fees till date.
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Nov 29,2017
Nov 29,2017
0
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We are really happy with Arden Management services. We were really lucky to work with Gareth, in our first flat rent in Edinburgh, he explained us everything in a wonderful way. Gareth was always disposed to help. His attention and professionality made all easy. I ...
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Nov 10,2017
Nov 10,2017
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We are very pleased with Ardens so far. Michael Brogan has been excellent. They give a reliable and transparent service....
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Oct 20,2017
Oct 20,2017
1
people found
this helpful
this helpful
We were lucky enough to have Jen as our agent. From the moment we inquired about the flat Jen was very helpful and proactive. We would definitely rent with Arden again, they've been one of our favourites....
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Comment on agent fees
No fees
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Oct 23, 2017
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Thanks for taking the time to leave your review. much appreciated. ...
Oct 19,2017
Oct 19,2017
1
people found
this helpful
this helpful
Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the viewing the ...
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Oct 19, 2017
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Hello, I find your comment quite patronising and unhelpful. Far from apologetic and merely covering your own back after you made a clear mistake. The fact is I phoned immediately after viewing and would never have had a chance anyway. Also, the person showing the property advised they would be taking applications all day then selecting a suitable tenant. Maybe if he had told me the correct information in the first place I would have phoned within minutes of entering the property. That's the mai ...
Oct 18,2017
Oct 18,2017
1
people found
this helpful
this helpful
Malcolm is extremely attentive and polite. Everything you would want a property manager to be. Whenever there is an issue, I receive an immediate response. Highly recommended....
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Oct 19, 2017
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Thanks so much for taking the time to leave a comment and also for such a glowing review, Malcolm is absolutely delighted with your feedback! ...
Oct 15,2017
Oct 15,2017
1
people found
this helpful
this helpful
Letting a flat through Arden Property was easy and hassle free. Gareth was very courteous and quick to respond to all of my inquiries. He clearly explained the move-in process and the details of the lease....
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Oct 02,2017
Oct 02,2017
1
people found
this helpful
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This is the second time i have approached Arden
in Morningside to secure a flat, they are First Class
and highly recommended, Lisa the Property Manager
could not have been more helpful in securing the flat, wonderful customer service and a pleasure
to deal with....
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Aug 02,2017
Aug 02,2017
1
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Arden were very helpful and accommodating when my circumstances changed and I needed to move to a larger rental. In particular Malcolm ensured that I could move to another of Arden's properties and the move was very easy. Malcolm has a very friendly manner and ...
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Aug 31, 2017
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Thank you very much for taking the time to leave such a lovely review for Malcolm. I am glad that he and Arden have been able to look after you well. ...
Jul 29,2017
Jul 29,2017
1
people found
this helpful
this helpful
We recently rented a property from Arden and had a good experience from viewing to check-in. Jennifer our property manager was very helpful and responsive in completing our initial application process. Michael made our check-in smooth, patiently spending time explaining about the paper works and ...
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Aug 09, 2017
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Thank you very much for taking the time to leave a comment and such a positive one as well. Arden has always been open on a Saturday, throughout our 10 years in business as we do feel that there should be more emphasis on providing a service to tenants not just landlords. ...
Jun 18,2017
Jun 18,2017
1
people found
this helpful
this helpful
If Carlsberg did property management, they'd probably not be nearly as good as Gareth's. I smell a promotion....
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Comment on agent fees
The best
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Jul 24, 2017
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Hi Lewis, I'm his boss and he has only been working with us for a short time, so great to hear! Pay rise on it's way!! ...
Jun 17,2017
Jun 17,2017
1
people found
this helpful
this helpful
Arden have been most professional throughout my tenancy. Malcom Brown our property manager has given us top class standard of service and has been extremely helpful and knowledgeable from start to finish and goes that extra mile no matter what time of day it is. ...
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Jul 24, 2017
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Thank you Lou for taking the time to leave such a great review, much appreciated! ...
Feb 24,2017
Feb 24,2017
1
people found
this helpful
this helpful
Team Arden (Michael, Erin and I guess Ross) have been very helpful from my viewing to moving in. Its been a swift process and made things easy for me. Great service and approachable.
Thanks you Michael...
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Feb 27, 2017
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Thanks very much for taking the time to write this review, much appreciated and I hope your experience with Arden continues to be a positive one. ...
Feb 05,2017
Feb 05,2017
1
people found
this helpful
this helpful
Michael has been successful in securing tenants for our property in quick time, so we're happy about that. Arden have been very helpful overall. As a new landlord in Edinburgh there were some queries I had regarding the types of lease that exist, but these ...
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Nov 20,2016
Nov 20,2016
1
people found
this helpful
this helpful
We rented our property through Arden Property Management, with Michael Brogan as the property manager. Michael was very helpful and attended patiently to our needs. He is very understanding and hardworking. We recommend Arden, as they have an excellent service, and very considerate staff.
Thank ...
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Nov 21, 2016
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Thanks you very much for taking the time to write a review for Michael and Arden, this is much appreciated. ...
Nov 15,2016
Nov 15,2016
2
people found
this helpful
this helpful
Initial admin and moving in coordinated by Ross was very simple and straightforward. However there didn't seem to be any handover to the new agent Jen, who emailed me regarding rent which had already been paid. Upon moving out, a date was agreed and the ...
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Comment on agent fees
I felt the £100 cleaning fee was absolutely not required. I'd had the flat decorated at my own cost!
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Nov 15, 2016
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I am very sorry that you feel you have had a poor experience on check out. The cleaning bill is what the company would have charged us and unfortunately we do have to get the property back up to a professional standard for the next tenant. Arden do not get this money. All deposit deductions can be disputed via Safe Deposits Scotland and if you are unhappy then this is the best course for you to take. With regard to your over paid rent, we do advise in the check out letter what your part month ...
Nov 14,2016
Nov 14,2016
1
people found
this helpful
this helpful
Michael was an excellent property manager for my residence, will struggle to find any better! I highly recommend renting through Arden....
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Comment on agent fees
The agents fee's were very reasonable.
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Nov 07,2016
Nov 07,2016
1
people found
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this helpful
Moving from the states was a nightmare in itself, but Michael made everything easy for my flat mate and I. Even when it came time to move in and do the walk through, he helped carry up our luggage which he didn't have to do ...
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Oct 19,2016
Oct 19,2016
1
people found
this helpful
this helpful
Moved into our new flat 2 weeks ago and have been more than satisfied with the service provided by Michael. As previoisly only having rented through a provate landlord I had a few worries about using a company such as Arden. Michael has helped to make ...
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Comment on agent fees
No agents fees
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Oct 05,2016
Oct 05,2016
1
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I lived in a property let by Arden Property for just under four years and couldn't fault in any aspect of their service. I originally let the property with a small family business who went into retirement about 1 year into my tenancy. They handed their ...
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Comment on agent fees
I did not pay any agency fees with Arden
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Oct 05, 2016
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Thank you very much indeed for taking the time to write such a lovely review of our team and Arden as a company. We have been running for nearly 10 years now and it is this sort of response that makes the way we do our job feel worthwhile. Thank you very much indeed. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
