81% lettings valuation accuracy
92% lettings fee satisfaction
Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.We understand that every client is an individual ...
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Established in 2006, Arden has become a trusted and well-respected operator within the letting industry. Looking after a wide variety of properties throughout Edinburgh and the Lothians, our depth of knowledge and fully trained staff provide a service which is second to none.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
We understand that every client is an individual and offer a personal hands-on service, where designated property managers deal directly with the property, the tenants and their Landlord client. This is backed up by our in-office admin team, utilising the latest software management systems. People are at the centre of our business; by looking after them, we maintain an excellent return on investment.
Our fully managed service is completely inclusive with no hidden charges.
Arden won the Gold, the top award for service to Landlords and the Silver Award for Service to Tenants in all of Scotland (we’re working on this for next time!). What’s more, we won Gold for Edinburgh in both categories.
Latest Reviews
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reviewed by 'Rita'
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reviewed by 'Simon Marr'
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reviewed by 'Max hamilton'
Featured Review
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reviewed by 'Harry'
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reviewed by 'Mark'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 81% | 92% | £450 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 77 | 4 | 102 | 19 | 0 | 0 | 0 | 0 | 19 | 4 |
Areas covered
- EH10
- EH1
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Feb 11,2024
Feb 11,2024
1
people found
this helpful
this helpful
Excellent Service from Arden. Malcolm has been very polite and professional as my Property Manager. I always get repairs dealt with promptly. Thanks....
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Feb 08,2024
Feb 08,2024
0
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I am a landlord and have always found Arden Property Management professional, friendly, helpful, knowledgeable and efficient. They have built a good relationship with my tenants and the properties are thoroughly inspected and really well maintained. Arden have also continued to improve their service, for ...
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Feb 07,2024
Feb 07,2024
0
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Tommy is very easy to work with. Nothing is an issue and he's always keen to help whenever I ask! Thanks!...
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Feb 07,2024
Feb 07,2024
0
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Arden property management were great in the process of securing a flat in Edinburgh. They were informative and attentive to our needs throughout the process !! Thank you again to all of the Team, Anna and Ali you there brill!...
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Feb 07,2024
Feb 07,2024
0
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Great service, can't fault them. Tommy has always been on top of repairs and any issues i've had....
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“Lisa has looked after the renting of my flat for. many years as I live overseas I have to rely on the service form ArdenN/Lisa they are amazing...”
Sep 03,2018
Sep 03,2018
0
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this helpful
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I cant thank Lisa enough for all the help and guidance she has shown me over the years with my rental flat....
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This agent has gone above and beyond with the renting of my flat and with helping me to re donate and refurbish my flat whilst I live overseas.
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Sep 04, 2018
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Thanks Jon ...
Aug 31,2018
Aug 31,2018
0
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I would thoroughly recommend Arden Property Management.
Malcom Brown is helpful, very professional and honest Senior Property Manager.
It is always easy to contact him, he reacts quickly and effectively....
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Comment on agent fees
good
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Sep 04, 2018
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Thank you Irek, it is lovely to hear such positive feedback about our staff. ...
“Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact....”
Aug 30,2018
Aug 30,2018
0
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Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact. I would recommend 5 stars....
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Aug 30, 2018
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Thank you Shilpa ...
Aug 29,2018
Aug 29,2018
0
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Recovered outstanding rent sometime after the tenant had vacated. The process was lengthy but successful in the end. John Lau was particularly helpful in speedily concluding the matter once the final monies were received....
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Comment on agent fees
As expected.
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Aug 30, 2018
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Thanks for this comment. Yes it was a long drawn out process but happy that we did manage to recover the outstanding amount. ...
Aug 28,2018
Aug 28,2018
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I'm very happy with the service provided by Arden Property. Everything went very smoothly with renting a property. Malcolm has been very quick to return calls or emails.
Top notch! Very happy!...
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Comment on agent fees
We were happy with the rental price of the property.
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Aug 28,2018
Aug 28,2018
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The title of my review says it all, Malcolm is attentive, fast and efficient at dealing with any matters I raise or as far as I am aware any matters raised by the tenants. I sought a no hassle Landlord deal with Ardent and with ...
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Comment on agent fees
Agents fees are not cheap but I am a great believer in you get what you pay for so I accept them and after all they were explained up front so it would be churlish to complain about them afterwards.
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Aug 29, 2018
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Thank you so much for leaving your review! ...
Aug 27,2018
Aug 27,2018
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I've been with Arden for several years. For me its all about consistent good service. That includes advising me, undertaking what I ask and keeping me informed. As it happen they are nice people too. Altogether making letting as stress free as it can be.
...
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Comment on agent fees
They are the industry standard based on my checking
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Aug 27, 2018
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Thanks Fred, it's a pleasure working for you! ...
Aug 27,2018
Aug 27,2018
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Arden Property management (we were in touch with Erin Waugh for the most part) were always available for any questions we had about the booking. They were always friendly and professional....
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Aug 27, 2018
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Thanks Dan, it's great to hear you have been so well looked after. ...
Aug 27,2018
Aug 27,2018
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Always pleasant, easy to contact and gets back to you in due course. Real pleasure to deal with. Great agent. Thanks....
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Comment on agent fees
Average for market
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Aug 28, 2018
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Thanks Jason, good to hear ...
Aug 25,2018
Aug 25,2018
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The Arden team has managed my Edinburgh properties for several years, and I've always been impressed by the care and diligence with which they oversee their clients' assets. I would thoroughly recommend them to other landlords. Steve...
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Comment on agent fees
Good value and appropriate for the service
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Aug 27, 2018
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Thank you Steve! ...
Aug 25,2018
Aug 25,2018
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Malcolm and indeed all of the Arden team are fast to react and very knowledgeable about the market. We have a number of flats with them and feel confident that look after our best interests....
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Aug 27, 2018
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Thanks Michael for a great review for Malcom ...
Aug 25,2018
Aug 25,2018
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Laura is always positive and helpful no matter the problem. She definitely tries to resolve whatever is the issue and does it with a smile. I...
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Comment on agent fees
Arden Property Management actually give good customer service not just lip service. I recommend them without reservation.
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Aug 27, 2018
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Thanks Maggy! ...
Aug 24,2018
Aug 24,2018
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The Arden team are a cheerful, proactive bunch who are always happy to go the extra mile. I am confident recommending them to others....
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Comment on agent fees
Good
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Aug 24, 2018
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Thank you Iain, and thanks for recommending us, we have taken on other Landlords who heard about us through you, so thanks very much indeed. ...
Aug 24,2018
Aug 24,2018
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I have been under the tennancy management of Arden Property for over 5 years. I have found them to be excellent always polite, always understanding and more importantly always extremely professional.
In Malcolms absence Laura woudl always be able to help. I found these two members ...
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Aug 24, 2018
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Thank you very much for such a great review, I hope that this high standard continues throughout the rest of your tenancy, here's to the next 5 years! ...
Aug 24,2018
Aug 24,2018
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I have been with Arden for about 6 years now. Malcolm has assisted me on many occasions and has been patient and professional through out. On the odd occasion when something has gone wrong I have received an apology and the issue resolved quickly. I would ...
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Comment on agent fees
Good
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Aug 27, 2018
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Thanks Lindsay, we appreciate your review, your business and your loyalty. ...
Aug 23,2018
Aug 23,2018
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Malcolm was brilliant during the handover to our new flat. He explained everything clearly and made us feel right at home; highlighting all the key aspects of the property....
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Aug 23, 2018
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Thank you Daniel, this is great to hear! ...
Aug 23,2018
Aug 23,2018
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My whole experience with Gareth has been great - professional and helpful before arriving, during and after moving in, including following up on window cleaning and contacting utility companies. There were some minor inaccuracies in what Duncan told me when showing me the property - ...
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Aug 23, 2018
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Thank you for leaving this review and also highlighting areas we need to work on. Duncan only started with us recently and I am sure he will learn from this comment. ...
Aug 23,2018
Aug 23,2018
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We started renting a property through Arden in May 2018. From the very first viewing, to the check in the service has been fantastic. Malcolm is profesional, friendly and is always quick to respond to any queries we have. I would highly recommened Malcolm and Arden....
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Aug 23, 2018
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Thank you for such a glowing review, I am delighted to hear that Malcolm and the team are looking after you so well and that the rest of your tenancy with us is equally as good. ...
Aug 21,2018
Aug 21,2018
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Friendly and efficient, knowledgeable and approachable, we have an excellent relationship with Arden dealing with our all our enquiries and would recommend to any prospective Landlord....
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Comment on agent fees
Good
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Aug 21, 2018
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Thanks very much! ...
Aug 20,2018
Aug 20,2018
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I have used Arden for around 3 years now and they have always been so helpful and easy to deal with. Nothing is too much trouble and they always try to find the right tenant for my property and one that will be a tenant of ...
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Comment on agent fees
For peace of mind I think it is worth paying the fees that I do and that Ardens fees are very completitive too.
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Aug 27, 2018
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Thanks Katie! ...
Aug 20,2018
Aug 20,2018
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The boiler didn't work for the second time, so I sent an email to inform Tommy on Sunday. Surprisingly, he got back to me straight away on Sunday (who works on Sunday??) and promise to get someone to fix it on Monday! I'm very impressed ...
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Aug 27, 2018
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We don't normally work Sundays but thanks Tommy for being so conscientious and thanks for your review Natalie ...
Aug 17,2018
Aug 17,2018
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I've been renting in Edinburgh for 6 years and Sandy has been the best letting agent I've dealt with. He was always keen to help and ensured that myself and my partner got the right flat. I'd gladly recommend him to anyone....
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Aug 27, 2018
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That is really great to hear, thank you! ...
Aug 15,2018
Aug 15,2018
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Dealing with letting agencies wasn't as easy going as this one. Undeniably helpful staff, they had alternatives for when things get stuck. Now that I moved in, the checks are still going on to make sure everything is good. Clearly an agency that cares for ...
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Aug 27, 2018
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Thanks Aisha, I hope your tenancy continues to go really well! ...
Aug 14,2018
Aug 14,2018
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From the start Arden have been helpful, Lisa's my particular agent - and she's good. Bubbly, efficient, prompt in response to queries or requests and always friendly. Firmly and appreciatively I''ll say "As good as you get' and 'Thankyou'....
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Comment on agent fees
As expected
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Aug 27, 2018
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Thank you Happy Client! ...
Aug 13,2018
Aug 13,2018
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Catriona, Laura, Tommy, Lisa and all staff offer a very efficient service. Queries dealt with by return when possible.
Have used Arden for many years after having tried several Agents in town and am happy with their service....
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Good
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Aug 13, 2018
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Thanks! ...
Aug 10,2018
Aug 10,2018
1
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Sandy has been the nicest and most helpful letting agent I have worked with - hands down. He truly cared that my partner and I got the right flat for us (our first together!) and that we were entirely satisfied throughout the process. He knows ...
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Aug 10, 2018
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What a fantastic endorsement! Sandy has only been with Arden for around a year so he will be very pleased to hear that he is doing such a good job! Thanks for taking the time to do this. ...
Aug 10,2018
Aug 10,2018
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Sandy has been the nicest and most helpful letting agent I have worked with - hands down. He truly cared that my partner and I got the right flat for us (our first together!) and that we were entirely satisfied throughout the process. He knows ...
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Aug 08,2018
Aug 08,2018
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I would just like to leave a review for Laura, she was very helpful when I applied for a property and the process went very smoothly. we are now very happy living in our property. Thanks Laura!...
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Good
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Aug 08, 2018
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Thank you for taking the time to leave a review for Laura, she will be really pleased to see this as she works hard to help people. It's also especially nice to get 5 stars from a tenant, thanks again. ...
“Excellent service from Tommy at Arden PM when coordinating repairs with a tight time line....”
Aug 01,2018
Aug 01,2018
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After a bedroom ceiling collapse, caused by storm "Hector", Tommy coordinated repairs seamlessly and kept me updated with progress. With a tight turnaround required, and more repair than first anticipated, the work was completed on time and with full progress and completion reports. Exceptional work, ...
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Comment on agent fees
Good and within industry average.
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Aug 27, 2018
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Thank you and well done Tommy! ...
Jul 18,2018
Jul 18,2018
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I have been very impressed with the speed and effectiveness of Laura's response to my query. Would recommend Arden to anyone looking for a place in Edinburgh....
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Jul 21, 2018
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Hi Nick,
Thanks so much for taking the time to leave a comment on our page and what a fantastic comment it was. Laura was delighted ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
