67% lettings valuation accuracy
84% lettings fee satisfaction
The online agent. Low fees, better service.
Latest Reviews
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a
reviewed by 'Oliver'
Featured Review
a
reviewed by 'Rebecca'
Featured Review
a
reviewed by 'Benjmin'
Featured Review
a
reviewed by 'Ale'
Featured Review
a
reviewed by 'Peter'
31st Oct 2024
reviewed by 'Abimbola'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 84% | £495 | £9,999 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 106 | 22 | 0 | 0 | 0 | 0 | 1 | 8 |
Areas covered
- E14
- E1
- E2
- E3
- NW6
- SE16
Address
71-75 Shelton Street
Covent Garden,London
Greater London
WC2H 9J
020 3868 4400
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
No Properties
Featured Review
a
Jun 19,2023
Jun 19,2023
2
people found
this helpful
this helpful
Absolutely fantastic letting agency. Outstanding service, attentive staff, and a seamless renting process. Highly recommended!...
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Featured Review
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“Exceptional service from Nassim as my letting agent. Responsive, detail-oriented, and made the booking process stress-free...”
Jun 30,2023
Jun 30,2023
2
people found
this helpful
this helpful
Exceptional service from Nassim as my letting agent. Responsive, detail-oriented, and made the booking process stress-free...
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Oct 02,2023
Oct 02,2023
2
people found
this helpful
this helpful
Nassim has been so helpful throughout the booking process, I highly recommend his assistance...
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Mar 13,2023
Mar 13,2023
2
people found
this helpful
this helpful
Fantastic service, Federica was amazing.
Will recommend their service if you looking to rent in London, very helpful and supportive trough the process...
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Sep 30,2023
Sep 30,2023
2
people found
this helpful
this helpful
Nassim was a great negotiator. Very polite, always helpful, replying swiftly...
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Sep 30,2021
Sep 30,2021
0
people found
this helpful
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Jaspreet has been very helpful in timely communication, arrangements and the whole process of renting/reference checke. Great service and advisory in terms of the process, making sure the process went smoothly. She also instantly answered the questions I had via messageand and made the ...
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Dec 21, 2022
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Thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Sep 28,2021
Sep 28,2021
0
people found
this helpful
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I have just started renting with Apartment Wharf and Jessie really stood out for me as she was really helpful from the very beginning. She made the renting process very smooth and everything was done in a matter of hours. I was quite impressed with ...
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Dec 21, 2022
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Dear Gabriela, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Sep 22,2021
Sep 22,2021
5
people found
this helpful
this helpful
Good Day,
I have had the most horrible experience and unscrupulous treatment by Apartmentwharf. Early in September, I contacted them on Spareroom.com about ad reference- Ad ref# 15857591 for a flat in Greenwich. Their agent Jessie (if that is even the correct name), told me ...
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Dec 22, 2022
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Dear Roshan, thank you for your feedback. I'd like to clarify that it may happen that tenants who at first informed us that they are moving out change their minds last minute and wish to renew their tenancy. By law, when this happens, we cannot evict them nor force them out of the flat. However, I can confirm that your holding fee has been refunded to you promptly and in full. We apologise for the inconvenience this may have caused you and we hope you could stay with us again in the future. Rega ...
Sep 18,2021
Sep 18,2021
0
people found
this helpful
this helpful
Jessie was a great agent! She was helpful and super patient with me. She was able to find me a place in such short notice when I was stuck on finding a place which is amazing! Couldn’t thank her enough⭐️...
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Dec 21, 2022
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Dear Yoyo, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Sep 09,2021
Sep 09,2021
0
people found
this helpful
this helpful
Jaspreet was super helpful, prompt and provided clarity throughout the application, reference check and tenancy agreement process.
Would definitely recommend to anyone looking to rent in the city....
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Dec 21, 2022
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Dear Roisin, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Sep 03,2021
Sep 03,2021
0
people found
this helpful
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Really helpful service, everything was straight forward and very simple to use. Jessie had prompt replies and overall was amazing 👍🏻...
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Dec 21, 2022
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Dear Alexander, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Sep 03,2021
Sep 03,2021
0
people found
this helpful
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It is nice with professional management, which provides efficient service. Jessie introduced the place nicely and replied in time, had a good renting experience....
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Dec 21, 2022
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Dear Xudan, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Aug 29,2021
Aug 29,2021
0
people found
this helpful
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Excellent. Normally difficult experience made easy and quick. Exceptional quality of service from start to finish, I would definitely recommend....
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Dec 21, 2022
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Dear Dash, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Aug 24,2021
Aug 24,2021
0
people found
this helpful
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Jaspreet was courteous, kind and prompt in her work. Everything was in order, and her replies were quick. She made the process trouble free.
Kudos!...
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Dec 21, 2022
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Dear Varun, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Aug 17,2021
Aug 17,2021
0
people found
this helpful
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Jessie has been great in supporting my search and application for a flat in Canada Waters, despite the time pressure given by other applicants....
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Dec 21, 2022
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Dear Luca, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Aug 10,2021
Aug 10,2021
3
people found
this helpful
this helpful
Very bad communication between agency and tenant. Even worse communication between landlord and agency. Before I paid the first months rent they replied within a day but as soon as they had my money some replies took more than 2 weeks or I was simply ignored.
...
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Dec 21, 2022
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Dear Tom, thank you for your feedback. We are sorry to hear you are unhappy with our service. However, your landlord, with whom you had a direct agreement was responsible for managing your tenancy and you were well aware you needed to contact them directly for any support. Your review is actually referring to your experience with your landlord rather than with us. Regards, Customer Service Team ...
Aug 04,2021
Aug 04,2021
0
people found
this helpful
this helpful
Very helpful and was very responsive via text or email. Answer my questions as quick as possible and provided me with the information I needed....
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Dec 21, 2022
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Dear Mohamed, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Aug 02,2021
Aug 02,2021
0
people found
this helpful
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Jessie has been patient in walking me through the process of renting a place. Due to covid, everything has been shifted online and Jessie was kind enough to walk me through the entire process....
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Dec 21, 2022
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Dear Wei, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Jul 21,2021
Jul 21,2021
0
people found
this helpful
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The commercial jessica has been really helpful,trying to get the best option for us and replying every single questiok we had...
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Dec 21, 2022
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Dear all, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Jul 13,2021
Jul 13,2021
2
people found
this helpful
this helpful
Absolutely appalling company.
Communication is poor, nobody ever gets back to you.
Never refund money which is owed to tenants.
Very rude and unprofessional.
Avoid using this company....
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Dec 21, 2022
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Dear KH, your feedback is very important for us in order to improve our service. We are sorry to hear you are unhappy with our service. We do have a landline number, which can be called during business hours. Additionally, our team replies promptly to emails as well as text messages. We always provide our terms and conditions before placing an offer with us, in which the reasons for which a holding deposit is retained are clearly mentioned. These grounds are based on the Tenant Fees Act by the g ...
Jul 06,2021
Jul 06,2021
0
people found
this helpful
this helpful
Jessie was absolutely amazing during the entire process ❤️perfect communication and very HELPFUL. She answered all my question very promptly even when I texted her at 23:00❤️❤️❤️...
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Dec 21, 2022
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Dear Lora, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Jun 30,2021
Jun 30,2021
6
people found
this helpful
this helpful
If I could give them -5 stars, I would!
Beware of these fraudsters!!! They prey on vulnerable people looking for a home ASAP! Especially people who are not from the UK.
Their phone number will never work as it is just decoration. They are * just ...
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Dec 21, 2022
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Dear Federico, your feedback is very important for us in order to improve our service. We are appalled by your review as you are making very strong and false accusations, which have no grounds whatsoever. To reply to your further comments, we do have a landline number, which can be called during business hours. Additionally, our team replies promptly to emails as well as text messages. Regards, Customer Service Team ...
Jun 29,2021
Jun 29,2021
0
people found
this helpful
this helpful
Jessie was very efficient, friendly and accommodating. She answered all my questions and made it clear for me what are the steps to successfully become a tenant for the property. I will defenitely recommend her to all my friends and family that need help in ...
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Dec 21, 2022
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Dear Violeta, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Jun 29,2021
Jun 29,2021
0
people found
this helpful
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Very satisfied with the services. Was able to find a good apartment with this agent in a short period of time....
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Dec 21, 2022
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Dear Kailun, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Jun 23,2021
Jun 23,2021
0
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this helpful
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The apartment wharf staff are really helpful and friendly. Whenever I had a question I received a clear response quickly....
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Jun 23,2021
Jun 23,2021
0
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this helpful
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The apartment wharf staff are really helpful and friendly. Whenever I had a question I received a clear response quickly....
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Jun 23,2021
Jun 23,2021
0
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this helpful
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Extremely helpful & swift in guiding me through the process and relaying important information. Additionally, all of the above was conducted in a personable but very professional manner. Highly recommend....
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Dec 21, 2022
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Dear James, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
May 25,2021
May 25,2021
0
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this helpful
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Everything was really easy to do and the letting agent was friendly ,helpful and straightforward , I have had no problems during the booking process....
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Dec 21, 2022
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Dear Mihnea, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
May 18,2021
May 18,2021
0
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this helpful
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So far my experience with Apartment Wharf has been very good. They are very attentive and always respond quickly when we have some doubts....
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Dec 21, 2022
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Dear Veronica, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
May 16,2021
May 16,2021
0
people found
this helpful
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I had a good experience, everything happened without a hassle and the communication was very good.
Would highly recommend all....
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Dec 21, 2022
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Dear Siddarth, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
May 13,2021
May 13,2021
0
people found
this helpful
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Overall an excellent service so far. Smooth sailing through out the whole process of virtual viewing. I would recommend Jessie’s services to my friends in future....
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Dec 21, 2022
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Dear Hamza, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
May 13,2021
May 13,2021
0
people found
this helpful
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Jessie made the moving process very easy! She was very helpful and responsive with all my questions, I highly recommend her services when finding a place in London....
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Dec 21, 2022
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Dear Richard, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
May 10,2021
May 10,2021
0
people found
this helpful
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Jessie was extremely helpful in my apartment hunting journey. She helped me a lot, showing me various options and replied almost immediately to all of my messages.
Hope everybody finds an agent as helpful as Jessie when in need for a new apartment....
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Dec 21, 2022
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Dear Spyros, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
May 07,2021
May 07,2021
0
people found
this helpful
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Jessie was extremely helpful in my apartment hunting journey. She helped me a lot, showing me various options and replied almost immediately to all of my messages.
Hope everybody finds an agent as helpful as Jessie when in need for a new apartment....
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Dec 21, 2022
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Dear Spyros, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
May 04,2021
May 04,2021
0
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Due to the imminent date period of the moving, there were some mistaken and misunderstanding.
But thoroughly my agent, Jessie, kindly support me and satisfied....
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Dec 21, 2022
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Dear Yusho, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Jessie
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:48 AM 04/10/2022 by Fabio Lai
Best Letting Agent in WC2 
