67% lettings valuation accuracy
84% lettings fee satisfaction
The online agent. Low fees, better service.
Latest Reviews
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a
reviewed by 'Oliver'
Featured Review
a
reviewed by 'Rebecca'
Featured Review
a
reviewed by 'Benjmin'
Featured Review
a
reviewed by 'Ale'
Featured Review
a
reviewed by 'Peter'
31st Oct 2024
reviewed by 'Abimbola'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 84% | £495 | £9,999 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 106 | 22 | 0 | 0 | 0 | 0 | 1 | 8 |
Areas covered
- E14
- E1
- E2
- E3
- NW6
- SE16
Address
71-75 Shelton Street
Covent Garden,London
Greater London
WC2H 9J
020 3868 4400
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Featured Review
a
Jun 19,2023
Jun 19,2023
2
people found
this helpful
this helpful
Absolutely fantastic letting agency. Outstanding service, attentive staff, and a seamless renting process. Highly recommended!...
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Featured Review
a
“Exceptional service from Nassim as my letting agent. Responsive, detail-oriented, and made the booking process stress-free...”
Jun 30,2023
Jun 30,2023
2
people found
this helpful
this helpful
Exceptional service from Nassim as my letting agent. Responsive, detail-oriented, and made the booking process stress-free...
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Oct 02,2023
Oct 02,2023
2
people found
this helpful
this helpful
Nassim has been so helpful throughout the booking process, I highly recommend his assistance...
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Mar 13,2023
Mar 13,2023
2
people found
this helpful
this helpful
Fantastic service, Federica was amazing.
Will recommend their service if you looking to rent in London, very helpful and supportive trough the process...
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Sep 30,2023
Sep 30,2023
2
people found
this helpful
this helpful
Nassim was a great negotiator. Very polite, always helpful, replying swiftly...
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Sep 30,2022
Sep 30,2022
0
people found
this helpful
this helpful
Good service from Jaspreet. Generally has good response rate and has been very useful to most of the queries I've had. Good job overall...
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Dec 22, 2022
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(1)
Dear Edward, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Sep 10,2022
Sep 10,2022
4
people found
this helpful
this helpful
Nassim needs to enroll in a Customer experience training as a matter of urgency. He is the most unhelpful and uninformed agent in London. I absolutely do not recommend this agency. They are time wasters. They hold on to your holding deposit and reject your ...
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Dec 23, 2022
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Dear Sam, thank you for sharing your feedback. We are sorry to hear you weren't happy with our service. We have tried looking into your case, but couldn't find any details in our records. If you could provide us with additional information about your experience with us, we would be more than happy to revert to you. Regards, Customer Service Team ...
Aug 31,2022
Aug 31,2022
0
people found
this helpful
this helpful
We havent moved in yet but experience getting everything sorted was very easy especially remotely. Jessie was really great! Thank you!...
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Dec 22, 2022
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Dear Soner, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Aug 24,2022
Aug 24,2022
6
people found
this helpful
this helpful
I don't even know where to begin. Horrifying experience. We are almost on the streets because of these pathetic and unprofessional agency. Jaspreet is some really shady person who doesn't have a number to call on, she will just revert to you over whatsapp after ...
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Dec 23, 2022
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(1)
Thank you for your feedback. We're sorry to hear you are unhappy with your experience with us. We're always trying to improve our service. We'd like to mention that we provided prompt support throughout your tenancy and not only by WhatsApp messages. Unfortunately, we were only letting the property on behalf of the landlord, and had no decisional power over the tenancy. We could only abide by their final decision. However, we can confirm that your holding fee was refunded in full and promptly. W ...
Aug 17,2022
Aug 17,2022
0
people found
this helpful
this helpful
Really smooth and fast service, Jessie helped me a lot to understand the contract, and the entire process went very smooth!...
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Dec 22, 2022
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Dear Matteo, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Jul 15,2022
Jul 15,2022
5
people found
this helpful
this helpful
Used cheap tactics to rush you through the holding deposit process which was completed through a dodgy online form which had been "disabled".
After paying a holding deposit, they did not take the room off the market and claimed landlord wanted £10 extra a week. When ...
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Dec 23, 2022
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Thank you for your feedback. We are sorry to read your comments as they are providing misleading information. On multiple occasions, it was explained to you that the holding fee was not refundable as you failed your commitments and did not take the relevant steps to enter into a tenancy agreement with us. The terms and conditions by which a holding fee is not refundable were clearly mentioned in the holding deposit form, which you signed, and abide by the regulations in the government Tenant Fee ...
Jun 29,2022
Jun 29,2022
0
people found
this helpful
this helpful
The attention I received from the agent was great from the beginning. Helpful and always attentive, willing to answer any questions....
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Dec 22, 2022
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Dear Eneith, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
May 04,2022
May 04,2022
0
people found
this helpful
this helpful
Happy to hand my property to apartment wharf as letting agent even during the pandemic period, they always look after my property well and response quickly solve problems for tenant with their expertise. They leave me a peaceful and easy life dealing with renting out ...
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May 03,2022
May 03,2022
5
people found
this helpful
this helpful
They just add unjustified charges at the end of tenancy. You will not find any positive comments of people who leave this place. They ask you to leave a positive comment when you just enter the tenancy to skew the negative comments.
Have heard 3 previous ...
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Dec 23, 2022
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Dear Tania, your feedback is very important for us in order to improve our service. We'd like to clarify that the charges deductible from your deposit when you moved out were justified by evidence comparing your check-in and check-out reports, and they were covering your two-year tenancy with us. Additionally, you raised a claim against them through MyDeposits scheme (which is a third-party external company), and they adjudicated in our favour. We are sorry to hear you are unhappy with our servi ...
Apr 29,2022
Apr 29,2022
0
people found
this helpful
this helpful
I needed to rent an apartment from abroad and I was very happy to have entrusted myself to apartmentwharf.
my agent Jaspreet advised me and helped me throughout all the process with great kindness, helpfulness and professionalism...
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Dec 22, 2022
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Dear Ottavia, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Apr 17,2022
Apr 17,2022
5
people found
this helpful
this helpful
They just ignore everything and try to charge you as much as they can when disputing your deposit. Get away from them!!!...
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Jan 05, 2023
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Dear ApartmentWharf, my rent was fully paid for, so you lost the decision when we disputed last year, and now you have to lie on the reviews trying to attract new tenants. Luckily back then, the owner took over and brought a much better agent to look after us that could manage the property professionally. ...
Apr 04,2022
Apr 04,2022
0
people found
this helpful
this helpful
Jaspreet was very supportive throughout the process. He explained everything nicely and he was quick to respond. Highly recommend him to anyone!...
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Dec 22, 2022
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Dear Kasun, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Mar 03,2022
Mar 03,2022
0
people found
this helpful
this helpful
They were helpful, professional and responsive and i was able to quickly and efficiently get all the information needed and sign my tenancy....
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Dec 22, 2022
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Dear Katherine, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Feb 10,2022
Feb 10,2022
6
people found
this helpful
this helpful
If I could leave 0 stars I would! Utterly appalling to deal with, I had a rental contract for 4 months. From the very start the shower in my shared bathroom was cold and despite myself and the other tenant continuously raising issues on their app, it ...
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Attachments
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Dec 23, 2022
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Dear Cillian, thank you for your feedback. We're sorry to hear you are unhappy with your experience with us. We're always trying to improve our service. I've gone through the issues that you had during your tenancy as they are in our records. I can see that the issue with the shower was linked to an issue in the whole building which the building management addressed promptly. Regarding the fridge/freezer, I can see that the issue was addressed on the same day the report was received. Unfortunate ...
Feb 03,2022
Feb 03,2022
5
people found
this helpful
this helpful
She is really unprofessional and reply slowly！
I already paid the deposit and just tell me the room is not available?!
Never meet an agent like her...
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Dec 22, 2022
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Dear Aini, thank you for your feedback. We are sorry to hear you are unhappy with our service. It may happen that tenants who are supposed to move out change their minds last minute. By law, we cannot force them out nor evict them. I can see from our records that your holding fee has been refunded in full and promptly. Regards, Customer Service Team ...
Jan 12,2022
Jan 12,2022
0
people found
this helpful
this helpful
Great experience with Jessie which was incredibly helpful. Answered all my questions and was able to set everything in a really short period of time...
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Dec 22, 2022
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Dear Maurizio, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Jan 07,2022
Jan 07,2022
0
people found
this helpful
this helpful
Jessie is a consummate professional! She is really deserving of recognition. In my dealing with her, she worked overtime, and beyond reasonable time. She was available on weekend nights, late nights, responding to my queries, and seeking to ensure that my needs were met. I ...
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Dec 22, 2022
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Dear B.O., thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Dec 22,2021
Dec 22,2021
0
people found
this helpful
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Super easy renting with apartment wharf and Jessie. She gave me lots of options really quickly and I was able to sort a new flat in less than a day. Thank you!...
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Dec 22, 2022
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Dear Coral, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Dec 22,2021
Dec 22,2021
0
people found
this helpful
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I’ve had a few admin issues with this company, but my agent Jaspreet has been very helpful at sorting them out whenever I’ve contacted her.
It’s very handy to be able to contact by both WhatsApp and email, and it’s good ...
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Dec 22, 2022
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Dear CJ, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Dec 15,2021
Dec 15,2021
0
people found
this helpful
this helpful
I would recommend this agency for Jessie ! Within one day she helped me found my room that I always wanted ! Very professional and understood quickly what I was looking for. She was very reactive whenever I needed her help. I know who to contact when ...
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Dec 22, 2022
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Dear Melyssa, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Nov 09,2021
Nov 09,2021
8
people found
this helpful
this helpful
WARNING!!
They are very shady and they will charge you absurd prices for absurd things at the end of your contract in an attempt to keep your deposit. They have charged us thnigs like 56£ for a wardrobe handle and absurd overuse energy bill. Do not ...
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Dec 23, 2022
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Dear Gabriel, thank you for your feedback. We are quite surprised by your review, since you have decided to use our services again after these comments and have again renewed your tenancy with us. We'd like to clarify that the charges deductible from your deposit when you moved out were justified by evidence comparing your check-in and check-out reports. Additionally, the overuse charges (consumption of energy beyond the monthly allowance given to each tenant in the property) were proved to you ...
Oct 23,2021
Oct 23,2021
0
people found
this helpful
this helpful
Super helpful, always happy to assist with anything I need in a timely manner. Very professional and knowledgeable! Couldn’t have asked for a better agent. Would highly recommend!...
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Dec 22, 2022
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Dear Euan, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Oct 22,2021
Oct 22,2021
4
people found
this helpful
this helpful
Is that rating just terrible? I don't even have words to describe how shit and unfair that agency is there is no one to help they all would just take your money and put you sleep on the streets if they could. 6 months tenancy in ...
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Dec 23, 2022
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Dear Pawel, thank you for your feedback. To be honest, we are quite shocked by your review, which is most unfair. The pictures show exactly the conditions of the apartment. Additionally, as explained on multiple occasions and written in the tenancy agreement, the cleaning service was a complimentary service offered by us. During your tenancy, the cleaning team attended on a weekly basis. Regarding the flush, I've checked our records and a contractor attended to the property to address the issue ...
Oct 21,2021
Oct 21,2021
0
people found
this helpful
this helpful
Nassim was proffisioal and went the extra mile for me.
I have booked the room with Apartment wharf and I had an excellent service provided by the agent....
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Dec 22, 2022
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Dear Liu Yyjun, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Oct 08,2021
Oct 08,2021
5
people found
this helpful
this helpful
Jaspreet was very unresponsive, and seemed unable to give straight answers to enquires.
Unfortunately poor service, hence the 1 star score....
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Dec 22, 2022
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Dear Mitchell, thank you for your feedback. We're sorry to hear you are unhappy with your experience with us. We're always trying to improve our service. We hope you'll choose us again in the future. Regards, Customer Service Team ...
Oct 05,2021
Oct 05,2021
3
people found
this helpful
this helpful
WORST agency ever!
They hold you responsible for every damage, and when you report that there is a damage in the property they don’t respond to you for at least 2 weeks before the issue got repaired.
You can draw attention to them when something ...
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Dec 22, 2022
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Dear Laura, your feedback is very important for us in order to improve our service. We are sorry to hear you have been unhappy with our service. Our team always try their best to respond to all queries promptly and effectively. The issues found at your checkout were based on evidence found comparing your check-in and check-out reports. During the tenancy, we abide by the tenancy agreement and we act lawfully. At the end of a fixed-term tenancy agreement, it happens that rent amounts are discusse ...
Oct 01,2021
Oct 01,2021
0
people found
this helpful
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The whole process of bookings was very smooth. Good service provided by Nassim , I would recommend him to anyone !...
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Dec 22, 2022
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Dear Dan, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
Oct 01,2021
Oct 01,2021
0
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My agent Nassim has been excellent, always available for help and very professional. Truly appreciate the service I've received so far...
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Dec 21, 2022
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Dear Cillian, thank you for your feedback. We are delighted to hear you are happy with your experience with us. Regards, Customer Service Team ...
Sep 30,2021
Sep 30,2021
0
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Thanks to Nassim for the help and support in finding a flat within short time.
He made the room reservation very easy !...
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Dec 21, 2022
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Dear Dang, thank you for your feedback. We really appreciate you are happy with our service. Regards, Customer Service Team ...
Sep 30,2021
Sep 30,2021
0
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I was in contact with Nassim and he was very helpful and professional throughout the whole process of the booking, would recommend....
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Dec 21, 2022
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Dear Rubin, thank you for your feedback. We are delighted you are happy with your experience with us. Regards, Customer Service Team ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 11:48 AM 04/10/2022 by Fabio Lai
Best Letting Agent in WC2 
