Andrews
4.3/5, 1191 reviews
83% recommended
92% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services show more The branch is currently involved in Lettings, Property Management, Sales and Mortgage Services

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £29,550 £2,500,000
Lettings 89% 87% £315 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
339 31 292 116 219 13 100 6 42 33
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Lettings
Latest Properties

No Properties

“Having rented property over several years with Andrews Estate Agents ......”

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Jan 24,2017
Minithumbup
By: 'Mark'
Jan 24,2017
1 people found
this helpful
Having rented property over several years with Andrews Estate Agents and Letting Agency, I can say I am very happy with their service.They have always found suitable tenants on time and always let me know immediately if there is any problem and do their ...
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Comment on agent fees
Good
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“As a new Tenant I am very impressed with the ......”

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Jan 19,2017
Minithumbup
By: 'Sue'
Jan 19,2017
1 people found
this helpful
As a new Tenant I am very impressed with the lettings department, not only Maggie but the whole team. Nothing is too much trouble and a very efficient service is always provided in a very helpful, friendly and professional way. I have no complaints at ...
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Comment on agent fees
Average
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“Personable, professional approach, attention to detail whilst managing expectations of ......”

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Jan 17,2017
Minithumbup
Patryck
By: 'LaylaStoneHill'
Jan 17,2017
1 people found
this helpful
Personable, professional approach, attention to detail whilst managing expectations of both the prospective client and Landlord. Clear concise communication of the current situation and future steps allowing the transition to be a stress free, professional experience....
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Comment on agent fees
Fees in general should not be used in my personal opinion as at an already stressful time, financially and personally, referencing fees add to this. Letting agents should make their income from the landlords once a tenant is successfully placed. For this cost to blatantly fall on the prospective tenant is unfair when they are already paying the landlord high costs to rent their property on a monthly basis
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“we feel very let down, took a rented property for 7 ......”

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Jan 10,2017
Minithumbdown
By: 'Andy'
Jan 10,2017
0 people found
this helpful
we feel very let down, took a rented property for 7 months but asked before renting could we extend for a longer period, agent advised there would be no problem. Now we need to extend we have been told we can only extend by a month ...
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Comment on agent fees
Cannot comment as we have not rented before.
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“I found Anne condescending and frankly rude, she even shushed ......”

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Dec 16,2016
Minithumbdown
Anne
By: 'MrsColumbo'
Dec 16,2016
6 people found
this helpful
I found Anne condescending and frankly rude, she even shushed me in the middle of a sentence. She talks down to you like a child and acts as thought she is doing you a massive favour. Ultimately, her attitude and the agencies extortionate fees put ...
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Comment on agent fees
Absurd, I believe they are around £235pp and the same if you need a guarantor! Also tenancy renewal fee. They don't seem to realise that it is these things that will put tenants off and ultimately they will struggle to find their landlords tenants as a result.
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“Andrews Bear Flat were very experienced and knowledgeable about the ......”

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Dec 09,2016
Minithumbup
By: 'Helen'
Dec 09,2016
1 people found
this helpful
Andrews Bear Flat were very experienced and knowledgeable about the housing market, very committed and very helpful with good advice. Great with communication, always friendly and pleasant to speak to and good at managing client's anxieties during the selling process. They put the client's needs ...
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Comment on agent fees
Fees not as high as some agents but high when compared the newer ways of selling now available.
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“Very well informed agents. The house we were selling was ......”

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Dec 04,2016
Minithumbup
By: 'Lynne'
Dec 04,2016
1 people found
this helpful
Very well informed agents. The house we were selling was in an area under prospective redevelopment and we were nervous about being able to sell it. Andrews were more confident about selling it than other agents and very reassuring. They valued the property higher than ...
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Comment on agent fees
I negotiated a fixed fee agreement on the sale and this meant that the fees came out cheaper than the other agents we spoke too. Also no tie in to using any of their conveyancing agents which was fantastic (some of the others we spoke to did) as we already had solicitors in place. Fairly standard price for using a branch based estate agent.
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“The team were very knowledgeable and experienced about the housing ......”

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Nov 30,2016
Minithumbup
By: 'Helen'
Nov 30,2016
1 people found
this helpful
The team were very knowledgeable and experienced about the housing market. They were very helpful with good advice. Good at communicating, always friendly and pleasant to speak to and able to manage client's anxieties during the selling process. A very professional and supportive team that ...
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Comment on agent fees
Not as high as some agents but high compared to some of the newer ways to sell a house.
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“All the staff have been very helpful and efficient. The ......”

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Nov 25,2016
Minithumbup
By: 'Trevor'
Nov 25,2016
4 people found
this helpful
All the staff have been very helpful and efficient. The process of getting a new tenant went very well and all the admin work was carried out without any problems. They also make a very nice cup of tea, and always have biscuits in the ...
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Comment on agent fees
The fees could always be lower and I think I could have done a lot of the work myself. The only thing I would need would be the inventory. So I think you may need to be more flexible with the contracts that you offer.
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“Rosie and her team at the Bath (Newbrdige) branch were ......”

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Nov 15,2016
Minithumbup
Rose
By: 'Mr'
Nov 15,2016
0 people found
this helpful
Rosie and her team at the Bath (Newbrdige) branch were very helpful during the purchase of our property. Responses were always quick and personal and they kept us updated throughout the process. We completed on time and are very happy with our house....
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“Although I have used Andrews to manage my property for ......”

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Oct 30,2016
Minithumbup
Jodie
By: 'Geraldine'
Oct 30,2016
0 people found
this helpful
Although I have used Andrews to manage my property for many years I have always been very hands on when letting to new tenants. Recently, however, my tenants gave notice while I was abroad on holiday and I cannot speak highly enough of the excellent ...
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“Emmanuel took a friendly and informed approach to showing us ......”

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Oct 28,2016
Minithumbup
By: 'FN24'
Oct 28,2016
0 people found
this helpful
Emmanuel took a friendly and informed approach to showing us around the property. When completing the referencing and signing of contracts process he kept us updated and informed throughout. He was punctual in replying to our queries and has been in regular contact since the ...
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“If you are looking for an estate agent with in ......”

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Oct 28,2016
Minithumbdown
By: 'RB010'
Oct 28,2016
3 people found
this helpful
If you are looking for an estate agent with in South Bristol, be careful if you use these. My advice would be not to use them. If you do use them communicate with them in letter form or email. Do not trust what is told ...
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Comment on agent fees
1 % fees + vat for them to mislead and give us a very bad service.
Was this helpful? Yes
By: Just wanna
Aug 16, 2017
View all comments (1)
Agreed they are very bad verbal communication people. They will butter up the truth so you will feel confident in selling your property and then the holes start to appear! ...

“Really nice, really prompt, informative and fantastic service. They helped ......”

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Sep 23,2016
Minithumbup
By: 'Jonnyridge'
Sep 23,2016
0 people found
this helpful
Really nice, really prompt, informative and fantastic service. They helped us find the perfect place for us and will recommend to anyone....
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Comment on agent fees
Good
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“Patryck has been by far the best letting agent I ......”

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Sep 20,2016
Minithumbup
Patryck
By: 'Sally'
Sep 20,2016
0 people found
this helpful
Patryck has been by far the best letting agent I have dealt with during my property search. He was very knowledgeable, efficient, polite and patient. After dealing with other letting agents, he was definitely head and shoulders above the rest! I have to say that ...
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“I have used the Downend branch of Andrews Letting and ......”

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Sep 19,2016
Minithumbup
Nicola
By: 'Rosemary'
Sep 19,2016
0 people found
this helpful
I have used the Downend branch of Andrews Letting and Management for many years to let, what was originally my Mother's flat. I have received such good service that when I inherited the flat I continued to use them. Nicola Hopkinson has managed my account ...
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Comment on agent fees
Although it is a big chunk out of the rent when you look at it annually, it gives me peace of mind and hassle free letting.
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“as with quite a few people, we thought estate agents ......”

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Sep 19,2016
Minithumbup
By: 'Jackie'
Sep 19,2016
0 people found
this helpful
as with quite a few people, we thought estate agents were only interested in making a sale, nothing could have been further from the truth, from the time we met Rosey Marlow we were put first in everything, we were very lucky to have Sally ...
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Comment on agent fees
Very satisfied with the fees
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“We initially started discussing the sale of our flat a ......”

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Sep 19,2016
Minithumbup
By: 'Mark'
Sep 19,2016
0 people found
this helpful
We initially started discussing the sale of our flat a couple of years ago but for one reason or another didn't commit to anything, Every now and then Andrews called us to have a chat, without any pressure or expectation. When we finally decided to ...
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Comment on agent fees
Fine, absolutely happy to pay it and more than happy with the value and service provided by all the team.
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“Siobhan was very helpful and found a new tenant for ......”

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Sep 15,2016
Minithumbup
By: 'Rose'
Sep 15,2016
0 people found
this helpful
Siobhan was very helpful and found a new tenant for me very quickly. There were some issues with my previous tenant regarding gaining access for viewings etc, which this tenant complained about, but from my side of the process was pretty smooth and efficient. Early ...
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Comment on agent fees
Chose the tenant finding and rent payment option only, and the fees are reasonable for the ongoing payments. The upfront fees were pretty much industry standard and taken from the first month's rent, which was a bit of ouch, but to be expected.
Was this helpful? Yes
By: Siobhan
Sep 20, 2016
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Thank you for your review Rosemary. ...

“Rose and the team were very supportive. Good communication, reliable ......”

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Sep 07,2016
Minithumbup
Rose
By: 'Mark'
Sep 07,2016
0 people found
this helpful
Rose and the team were very supportive. Good communication, reliable and approachable. Tricky problems encountered were dealt with promptly and professionally. We would highly recommend Andrews to assist with the sale of your property....
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Comment on agent fees
Fee's were relative to other estate agents.
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“Right from the start Rosey was friendly and professional. Explained ......”

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Aug 26,2016
Minithumbup
Rose
By: 'Paul'
Aug 26,2016
0 people found
this helpful
Right from the start Rosey was friendly and professional. Explained Andrew's role and kept the family up to date on all aspects of the sell....
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Comment on agent fees
Like all estate agents, fees seem high but Andrews rates were competitive
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“I have been a tenant for a number of years. ......”

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Aug 26,2016
Minithumbup
By: 'Ellie'
Aug 26,2016
2 people found
this helpful
I have been a tenant for a number of years. Andrews have always dealt with things in a professional manner and quickly. Maggie has been the property manager for a number of years and is a pleasure to deal with. I'm very happy with their ...
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Comment on agent fees
Good
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“Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit ......”

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Aug 24,2016
Minithumbup
By: 'Mike'
Aug 24,2016
0 people found
this helpful
Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit to Andrews Property. He made what was a stressful experience a very straight-forward, providing me with a number of options, that were both in budget and to our specifications. Emmanuel and Marcus always kept me ...
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“lack of professionalism and the worst customer service. still trying ......”

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Aug 23,2016
Minithumbdown
By: 'adam'
Aug 23,2016
0 people found
this helpful
lack of professionalism and the worst customer service. still trying to resolve a deposit issue because of their bad practise....
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“Maggie, Georgia, and Jodi are knowledgable about both the market ......”

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Aug 19,2016
Minithumbup
By: 'Sue'
Aug 19,2016
2 people found
this helpful
Maggie, Georgia, and Jodi are knowledgable about both the market and properties themselves, they are both efficient and effective. I am loyal to Andrews as they go the extra mile to make each transaction go as painlessly as possible....
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Comment on agent fees
Fair for the service received.
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“As a landlady I have been dealing with Maggie for ......”

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Aug 12,2016
Minithumbup
By: 'Susan'
Aug 12,2016
2 people found
this helpful
As a landlady I have been dealing with Maggie for about a year and Andrews as a whole for almost 3 years. Maggie has always responded in a timely and professional manner. As I live away from the area it is so important to have someone ...
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Comment on agent fees
I believe the fees are standard for the industry in the area, obviously I would rather pay less!
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“Patryck is very professional, friendly and efficient. Prompt responses and ......”

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Aug 12,2016
Minithumbup
Patryck
By: 'Mrs'
Aug 12,2016
0 people found
this helpful
Patryck is very professional, friendly and efficient. Prompt responses and a pleasure to deal with. He was very well-informed about the property and gave us a lot of helpful information. Would highly recommend....
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“Prompt, efficient and courteous service. Maggie, Jodi and the team ......”

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Aug 09,2016
Minithumbup
By: 'Lee'
Aug 09,2016
1 people found
this helpful
Prompt, efficient and courteous service. Maggie, Jodi and the team ensured that renting was a positive experience. Problems were dealt with speedily and communication was good....
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“An awful agency. If I could give 0 stars I would. ......”

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Aug 09,2016
Minithumbdown
By: 'HWells'
Aug 09,2016
0 people found
this helpful
An awful agency. If I could give 0 stars I would. They charge extortionate fees, have lied to me on several occasions and are incompetent. The last time I spoke to Rebecca on the phone, when she realised her incompetence had been sussed out, having lost ...
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What agent could do to change your mind?
Extortionate
Attached Filesnbsp;
Comment on agent fees
Extortionate
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“I have been renting my house out with Andrews for ......”

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Jul 14,2016
Minithumbup
By: 'Andrew'
Jul 14,2016
2 people found
this helpful
I have been renting my house out with Andrews for just over two years from living in it ,and Maggie and Jodi have made the process so easy, they are always there if you have a problem and always willing to sort my problems out ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Andrews

Regional Awards won by Andrews

Individual Branch Awards

Romford, RM1



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