I contacted St Quintin to view a property to rent, they PENCILED ME IN for an appointment at their "earliest convenience" (5 days after enquiry) and said that I would be one of the first to view. They never called me back to confirm the appointment ... read full review
McConnell's act as letting agents for student accommodation. Having taken money upfront for this, they lose paperwork and say they haven't received it. Even when absolute proof is provided to them that they have it, they don't take action. They blame the students. They promise ... read full review
What agent could do to change your mind?
Having made mistakes they should have been far more proactive in sorting them out and keeping their customers informed. Their own manager said that she thought they were providing poor service - but the problems are continuing.
I was going to rent a flat through these guys and they tied me up in knots.
Never formally introduced, no terms and conditions, I wasn't shown a contract yet I had to hand over a £300 'agents fee' and a considerable sum for a 'holding ... read full review
Sold our 3 bed semi through this agent. They were pushy & tried to persuade us to accept low offers. One particular member of senior staff was very difficult to get hold of unless he thought his commission might be in jeopardy. Poor communication, unreturned calls etc ... read full review
I went to buy a property from them and they were very pushy and aggressive. Our son fell ill and was admitted to hospital fora couple weeks so everything came to a stand still and they showed us they did not appreciate the hold up.... read full review
I rented a house from them for a year that came in an awful condition. Having worked to rectify this all year, had multiple breakdowns of appliances such as fridges and our oven, we have had 20% of our deposit taken from us. They have a ... read full review
What agent could do to change your mind?
Refund our full deposit. Change their systems and supply us with an apology.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
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