Allen & Harris
3/5, 232 reviews
50% recommended
70% sales valuation accuracy
72% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 232
28th Oct 2024
reviewed by 'jeevan'
“We have had a really positive experience they are professional, reliable and respond very quickly to all our queries Specially ......”
9th Jul 2024
reviewed by 'Paul T'
“I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to ......”
5th Jun 2024
reviewed by 'Ella'
“Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a ......”
26th Mar 2024
reviewed by 'Rick'
“Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. ......”
6th Feb 2024
reviewed by 'Pamela Tipples'
“Terrible communication did not keep in touch as said they would . I have had a very unpleasant email and very ......”
22nd Dec 2023
reviewed by 'Shaymo'
“Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 72% £23,000 £900,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 18 21 36 34 12 18 9 14 41
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Allen & Harris Branches (view all 50)
Abingdon, OX14
Ayr, KA7
Barry, CF62
Bath, BA1
Bedford, MK40
Bedford, MK40
Bridge of Weir, PA11
Bristol, BS34

“A disaster from start to finish. We had to rent ......”

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Jul 20,2017
Minithumbdown
By: 'Donteventhinkaboutit'
Jul 20,2017
6 people found
this helpful
A disaster from start to finish. We had to rent our property out and wanted the full management option. Two disastrous tenants later our gorgeous house is not in a fit state to be Let again. They 'talk the talk' but don't be fooled....
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Comment on agent fees
Fair in the market.
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“Absolutely the worst lettings agent I have ever dealt with. ......”

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Jul 19,2017
Minithumbdown
By: 'Bath'
Jul 19,2017
4 people found
this helpful
Absolutely the worst lettings agent I have ever dealt with. They are very keen to get you through your door and take your money but then the service stops there. It took me 4 months and 9 months respectively to sort repairs and one repair is still ...
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Comment on agent fees
Standard
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Was this helpful? Yes

“No stars wasn't an option unfortunately. Avoid. Pressure you into ......”

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Jun 26,2017
Minithumbdown
By: 'bb12'
Jun 26,2017
7 people found
this helpful
No stars wasn't an option unfortunately. Avoid. Pressure you into seeing their own broker to get onto a 'favoured list' which is appalling. I appreciate offers need to be verified however it just takes a call to my own broker. I was advised if I ...
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“Worst agent I have ever had to deal with. Wanted ......”

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Jun 01,2017
Minithumbdown
By: 'Jo'
Jun 01,2017
5 people found
this helpful
Worst agent I have ever had to deal with. Wanted to view a property and they kept on wanting to make me come into see their mortgage adviser. Told them I'm fine and they wouldn't listen the man on the phone was so pushy and ...
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By: E L
Jun 14, 2017
View all comments (1)
Totally agree. Exactly the same experience. No professionalism at all. The very worst agent we have ever dealt with and we should know because we are estate agents in another part of the country. ...

“Rachel harris, sequence head office is awesome. She has been ......”

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May 04,2017
Minithumbup
By: 'Stacey'
May 04,2017
0 people found
this helpful
Rachel harris, sequence head office is awesome. She has been very helpful throughout my tenancy, I've had a couple of issues and she done her up most to resolve them. She answers my emails very quickly and is always to hand. I've now changed settings ...
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Comment on agent fees
Fair
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Was this helpful? Yes

“For maintenance issues i have dealt with the Central Cardiff ......”

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Apr 24,2017
Minithumbup
By: 'JohnD'
Apr 24,2017
1 people found
this helpful
For maintenance issues i have dealt with the Central Cardiff office. As with most large centralised companies there are issues which i assume is probably down to the sheer volumes of requests received. However i have to say whenever i have a critical issue that ...
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Comment on agent fees
NA
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Was this helpful? Yes

“Allan & Harris are not proactive, and do not follow sales ......”

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Apr 13,2017
Minithumbdown
By: 'Nicky'
Apr 13,2017
7 people found
this helpful
Allan & Harris are not proactive, and do not follow sales through once they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and solicitors. If you use them your purchase / sale with take much longer and ...
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“The customer service is appalling. The pre-arranged survey was also ......”

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Mar 29,2017
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Alan
By: 'wah3ed'
Mar 29,2017
4 people found
this helpful
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They ...
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Comment on agent fees
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
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“Hannah Smith, Property Management, Cardiff, is not only very courteous ......”

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Mar 15,2017
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Charles
By: 'Charles'
Mar 15,2017
0 people found
this helpful
Hannah Smith, Property Management, Cardiff, is not only very courteous in her communications but also a highly competent member of your team. She is very professional and resolute in dealing with matters in a timely, and competent manner....
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“As a landlord, treated with contempt, no communications internally. Consistantly ......”

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Mar 13,2017
Minithumbdown
By: 'Very'
Mar 13,2017
3 people found
this helpful
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done. Tenants have to wait well over time limit to pay back deposits, excuses constantly & no action....
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“The worst experience I have EVER had with renting a ......”

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Mar 04,2017
Minithumbdown
By: 'MiriamMcSorley'
Mar 04,2017
5 people found
this helpful
The worst experience I have EVER had with renting a property! Rude and aggressive staff! Had us move into a property that had not been cleaned, it still had loads of the previous tenant's furniture and personal items, discovered various health and safety problems with ...
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Comment on agent fees
BAD!
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“calamitous.Wrong description to accompany the wrong photos was the ......”

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Feb 11,2017
Minithumbdown
By: 'duncan'
Feb 11,2017
6 people found
this helpful
calamitous. Wrong description to accompany the wrong photos was the starting point. The honesty of I just guessed what to say as i hadn't seen the property was refreshing. Viewings were arranged, re-arranged, cancelled and then came out of the blue without notice, usually with ...
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Comment on agent fees
I would struggle to find any reason to pay for the 'service' we were afforded.
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“We had a negative experience with a different Agency before, ......”

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Feb 07,2017
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Moira
By: 'Markus'
Feb 07,2017
1 people found
this helpful
We had a negative experience with a different Agency before, and as first time buyers, really didn't know what to expect. It was a lengthy and complicated process but Moira and Jessica (and the entire Team) looked after us from day 1. Every time we had ...
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Comment on agent fees
The fees are reasonable. Especially love the 'lifetime' Mortgage Service
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Was this helpful? Yes

“Shockingly poor levels of communication and service. Having been charged £180 ......”

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Jan 05,2017
Minithumbdown
By: 'Avoid'
Jan 05,2017
2 people found
this helpful
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct ...
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Comment on agent fees
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
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“I wouldn't recommend this agent to my worst enemy. I ......”

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Nov 29,2016
Minithumbdown
By: 'Mark'
Nov 29,2016
4 people found
this helpful
I wouldn't recommend this agent to my worst enemy. I have been in the rental market for almost 15 years and I have never come across such a dishonest and deceitful agency. If you ever decide to rent a property through this agent, please be advised ...
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Comment on agent fees
Extremely expensive fees for the level of service provided.
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“Alan and harris witchchurch are the worst eastate agents i ......”

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Nov 17,2016
Minithumbdown
By: 'Nicola'
Nov 17,2016
4 people found
this helpful
Alan and harris witchchurch are the worst eastate agents i have ever come across they are rude and all shannon and tilly do is tell you lies please everyone AVOID!!!!!...
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“initially enthusiastic when explaining what they would do to help ......”

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Oct 26,2016
Minithumbdown
By: 'Disappointed'
Oct 26,2016
1 people found
this helpful
initially enthusiastic when explaining what they would do to help sell my property which sounded very appealing but this was incredibly short lived . Feedback from viewings was terrible and forced it felt awkward to listen to. On one occasion (that I am aware of) a ...
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Comment on agent fees
I was pleased that I did not have to pay I would have begrudged paying for a very poor service
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“After an excellent start in finding a tenant, a service ......”

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Oct 16,2016
Minithumbdown
By: 'Colin'
Oct 16,2016
3 people found
this helpful
After an excellent start in finding a tenant, a service conducted by the local team, the service declined quickly. The management through Sequence Home, based in Cardiff, was hopeless. Tenant problems took weeks to fix with both myself and the tenant having to get involved, ...
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Comment on agent fees
Too much for a very poor service
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“Thank you to Damian and his team at Allen & Harris ......”

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Sep 30,2016
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Damian
By: 'Anne'
Sep 30,2016
0 people found
this helpful
Thank you to Damian and his team at Allen & Harris Witney. With your help and guidance you helped us to negotiate a very stressful move....
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By: Peter cocks
Jul 17, 2018
View all comments (1)
Mostly unhelpful an like to take money from you without doing any work to sell your property . And are upset when questions are asked. ...

“Avoid this branch if at all possible, we have been ......”

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Sep 13,2016
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Lucy
By: 'Chris'
Sep 13,2016
5 people found
this helpful
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have ...
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“I have found Charlotte very responsive to my requests and ......”

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Sep 12,2016
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charlotte
By: 'Margaret'
Sep 12,2016
1 people found
this helpful
I have found Charlotte very responsive to my requests and find that on the whole the agent is very efficient....
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Comment on agent fees
the fees are acceptable, however I do find the extra £70 I have to pay for a year end summary of my invoices a bit unnecessary, as I am sure someone just presses a button in finance to produce the report.
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“Have recently rented a flat through this branch, very quick ......”

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Aug 16,2016
Minithumbdown
By: 'Disgruntled'
Aug 16,2016
3 people found
this helpful
Have recently rented a flat through this branch, very quick to get you in but once you're there don't expect them to complete any maintenance unless you threaten to have it done yourself and deduct it from the rent. Have now moved out and a ...
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What agent could do to change your mind?
Expensive
Attached Filesnbsp;
Comment on agent fees
Expensive
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“Horrendous agent, would not recommend them to anyone!!!! Been renting ......”

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Jul 29,2016
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Matthew
By: 'Marchet'
Jul 29,2016
5 people found
this helpful
Horrendous agent, would not recommend them to anyone!!!! Been renting the same property for 14 years, every 6 months having a house inspection. Been saying got problems for last two years but nothing ever done and then when I pursue the issue after running independent report I ...
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What agent could do to change your mind?
Horrendous especially when takes nearly a month to complete checks
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Comment on agent fees
Horrendous especially when takes nearly a month to complete checks
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“Allen and Harris are the worst agency I have ever ......”

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Jul 28,2016
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Jason
By: 'Ex-Landlord'
Jul 28,2016
6 people found
this helpful
Allen and Harris are the worst agency I have ever had to deal with. Not only do they lie but when found out they lie even more to cover their tracks. They will not take any responsibility and quick to blame each other in the ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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“Allen and Harris Pontcanna (parent company Sequence) have been the ......”

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Jul 25,2016
Minithumbdown
By: 'C'
Jul 25,2016
2 people found
this helpful
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with. Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked ...
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What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of ‚£140!
Attached Filesnbsp;
Comment on agent fees
Expensive fees. And a really expensive contract renewal fee of ‚£140!
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“I currently rent a property off allen & harris. Sequence UK ......”

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Jul 08,2016
Minithumbup
By: 'Melissa'
Jul 08,2016
2 people found
this helpful
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY ...
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Comment on agent fees
yeah the fees are reasonable and I was 100% happy paying it, especially seen as I am having on going support at my property.
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“I am writing this review as a tenant. Allen and ......”

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Jul 08,2016
Minithumbdown
By: 'Ex'
Jul 08,2016
2 people found
this helpful
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had ...
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What agent could do to change your mind?
NA
Attached Filesnbsp;
Comment on agent fees
NA
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“I sold my house with Allen and Harris while living ......”

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Jun 09,2016
Minithumbup
By: 'Mark'
Jun 09,2016
3 people found
this helpful
I sold my house with Allen and Harris while living overseas and everything went extremely well. Excellent communication throughout and a quick sale of my house. The reason it isn't 5 stars though is the Manager tried to get me to sign up to the 1000 pound ...
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Comment on agent fees
Agreed a fee of 1% which I thought was good.
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“Selling a flat with this agent at the moment and ......”

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Mar 24,2016
Minithumbdown
By: 'Louise'
Mar 24,2016
6 people found
this helpful
Selling a flat with this agent at the moment and they are a nightmare. They do not communicate after viewings I am always having to chase them up. One member of staff tells you one thing when you call then another tells you something different. ...
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“I would recommend Allen & Harris Chippenham to anyone, they managed ......”

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Mar 10,2016
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Christine
By: 'Pippa'
Mar 10,2016
0 people found
this helpful
I would recommend Allen & Harris Chippenham to anyone, they managed to sell my property, in good time and got me the best price, the staff were all very friendly and efficient and help me every step of the way. I would have no problem recommending ...
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Comment on agent fees
Great value for Money
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Allen & Harris

Regional Awards won by Allen & Harris

Individual Branch Awards

Glasgow, G64



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