Allen & Harris
3/5, 232 reviews
50% recommended
70% sales valuation accuracy
72% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 232
28th Oct 2024
reviewed by 'jeevan'
“We have had a really positive experience they are professional, reliable and respond very quickly to all our queries Specially ......”
9th Jul 2024
reviewed by 'Paul T'
“I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to ......”
5th Jun 2024
reviewed by 'Ella'
“Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a ......”
26th Mar 2024
reviewed by 'Rick'
“Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. ......”
6th Feb 2024
reviewed by 'Pamela Tipples'
“Terrible communication did not keep in touch as said they would . I have had a very unpleasant email and very ......”
22nd Dec 2023
reviewed by 'Shaymo'
“Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 72% £23,000 £900,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 18 21 36 34 12 18 9 14 41
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Allen & Harris Branches (view all 50)
Abingdon, OX14
Ayr, KA7
Barry, CF62
Bath, BA1
Bedford, MK40
Bedford, MK40
Bridge of Weir, PA11
Bristol, BS34

“The team in Allen & Harris Frome worked tirelessly to help ......”

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Feb 22,2018
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Rory
By: 'Ms'
Feb 22,2018
0 people found
this helpful
The team in Allen & Harris Frome worked tirelessly to help with my sale and assist with my onward purchase. Rory was particularly helpful and gave me all the advice and guidance I would want in an estate agent. I would have absolutely no hesitation in ...
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“We have been working with Kate for a number of ......”

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Feb 19,2018
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Kate
By: 'RGW'
Feb 19,2018
0 people found
this helpful
We have been working with Kate for a number of years now and she has just found us our fourth tenant within a week of our previous tenant giving notice. She understands and knows our requirements for a suitable tenant. As we are out of ...
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Comment on agent fees
Average.
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“Excellent customer service from Kate Shipp with attention to detail ......”

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Feb 16,2018
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Kate
By: 'Sarah'
Feb 16,2018
0 people found
this helpful
Excellent customer service from Kate Shipp with attention to detail and client care that is exemplary , very many thanks for your support over the years Sarah...
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“I sold my house with Allen and Harris. My initial ......”

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Feb 13,2018
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Brendan
By: 'MarkS'
Feb 13,2018
3 people found
this helpful
I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt ...
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Comment on agent fees
I negotiate the fees down and got a relatively good deal (financially, if not in terms of service!)
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“I have been dealing with Glenn Hawthorne for 5 years he ......”

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Feb 09,2018
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Glenn
By: 'Colin'
Feb 09,2018
0 people found
this helpful
I have been dealing with Glenn Hawthorne for 5 years he handles my flat in an exceptional efficient and professional manner. His attention to detail is to a very high standard along with his communication skills. Would highly recommended any potential landlord speak to Glenn first ...
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Comment on agent fees
Very Competitive
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“The enthusiastic team at Allen & Harris have marketed 4 of my ......”

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Feb 09,2018
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By: 'Adrian'
Feb 09,2018
0 people found
this helpful
The enthusiastic team at Allen & Harris have marketed 4 of my letting properties in the last year. The properties have been well photographed and supported with a good narrative. They have quickly been marketed and the results have been very pleasing. There have normally been viewings ...
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Comment on agent fees
Good
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“Juliette, Natalie, Glenn and the rest of the team do ......”

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Feb 09,2018
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By: 'Howard'
Feb 09,2018
0 people found
this helpful
Juliette, Natalie, Glenn and the rest of the team do a first class job in managing the letting of my flat in Bath. All administration and paperwork is precise and on time. All flat inspections are complete and any potential problems are flagged up. Any ...
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Comment on agent fees
Good
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“Kate Shipp has been responsible for both the purchase and ......”

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Feb 07,2018
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Kate
By: 'Peter'
Feb 07,2018
0 people found
this helpful
Kate Shipp has been responsible for both the purchase and renovation of our house in Wallington Way and has given exceptional service. Nothing has been too much trouble. In this she has been supported by all members in the office with whom we have been ...
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Comment on agent fees
Very happy with fees which have been extremely reasonable.
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“Kate continues to offer exceptional service. Her extensive knowledge of ......”

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Feb 01,2018
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Kate
By: 'Carol'
Feb 01,2018
0 people found
this helpful
Kate continues to offer exceptional service. Her extensive knowledge of the lettings business means I can totally trust her view of rent levels, work necessary and most of all.... her choice of tenants. Where I've had problems at properties she has been unfailingly supportive and ...
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Comment on agent fees
Ok
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“Great to deal with!! Kate and her lettings team are ......”

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Feb 01,2018
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By: 'Mel'
Feb 01,2018
0 people found
this helpful
Great to deal with!! Kate and her lettings team are A+ will recommend to anyone very helpful many thanks x...
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“Rachel Harris was my property co-ordinater whilst I was a ......”

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Jan 27,2018
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Rachel
By: 'Natalie'
Jan 27,2018
0 people found
this helpful
Rachel Harris was my property co-ordinater whilst I was a tenant with Allen & Harris. I had huge problems with getting my deposit released after the end of my tenancy due to the landlord ignoring all contact from the agency. Rachel was persistent in helping me ...
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“Fantastic from start to finish! I used Allen & Harris for ......”

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Jan 25,2018
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By: 'Alex'
Jan 25,2018
2 people found
this helpful
Fantastic from start to finish! I used Allen & Harris for the sale of my property and they found a buyer within a week of my house going online. They kept me updated on my sale throughout the process and were such a friendly team. I ...
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Comment on agent fees
Although their fee was not the lowest, it was definitely worth paying as they negotiated more money for me than I expected to get.
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“Received a fantastic service when selling my property from start ......”

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Jan 24,2018
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By: 'Tim'
Jan 24,2018
1 people found
this helpful
Received a fantastic service when selling my property from start to finish. I would thoroughly recommend using Frome sales team. Very friendly and knowledgeable of the local property market....
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Comment on agent fees
They offer good value for money, received an offer far higher than two agents suggested.
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“Where do i begin, they shouldn't be called Allen & Harris, ......”

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Jan 03,2018
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By: 'You'
Jan 03,2018
17 people found
this helpful
Where do i begin, they shouldn't be called Allen & Harris, it should be Dick Turpin, they're only interested in "stealing" your money. When i first decided to put my property up for sale, i mistakenly chose this estate agent, firstly, i wanted photos taken of ...
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Comment on agent fees
Terrible, they're only after your money, like i said, just call them Dick Turpin
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“Sadly I can't give a '0' star for this. ......”

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Nov 30,2017
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By: 'Yasmin'
Nov 30,2017
2 people found
this helpful
Sadly I can't give a '0' star for this. What an absolute shambles of a company. No communication, false promises. All they care about is money. As a landlord we put our trust into them to manage our property and they were nothing but ...
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Comment on agent fees
Don't do anything for the money you pay them
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“DO NOT USE THIS ESTATE AGENTS - as a landlord ......”

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Nov 16,2017
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By: 'Eadie'
Nov 16,2017
3 people found
this helpful
DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted ...
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Comment on agent fees
They didn’t provide any service worth paying for - it I had posted an add in the local paper I would have made a much better choice.
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“I seen a property through Zoopla for sale a few ......”

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Nov 01,2017
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Jackie
By: 'Nawaz'
Nov 01,2017
7 people found
this helpful
I seen a property through Zoopla for sale a few days ago, I Emailed allen & harris through zoopla asking for a home report sent out to myself and a property viewing , I get no answer. Then I personally phone the office and speak to Jackie , ...
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“Had mixed experiences so far but recently Michael charles in ......”

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Oct 30,2017
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Michael
By: 'Jayco89411'
Oct 30,2017
0 people found
this helpful
Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire ...
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Comment on agent fees
Not impressed with the fees but everywhere charges so us renters never win anyway
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“I would just like to say a massive thank you ......”

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Oct 27,2017
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By: 'Richard'
Oct 27,2017
1 people found
this helpful
I would just like to say a massive thank you to Allen and Harris for handling my transactions with such professionalism - especially Glenn Hawthorne who I'd like to single out in this instance for his incredible management and communication. He has made this whole ...
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Comment on agent fees
Great
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“Awful, dishonest and purely interested in achieving their own targets. ......”

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Oct 21,2017
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By: 'Vendor'
Oct 21,2017
4 people found
this helpful
Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own ...
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Comment on agent fees
Very high fees. Over 1.4%! The worst thing is that they conceal the total costs by splitting fees and it was not made clear or transparent.
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“Rented for 9 months and all was fine (if you take ......”

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Oct 15,2017
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Sam
By: 'Jonathan'
Oct 15,2017
3 people found
this helpful
Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite ...
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“All staff helped efficiently, from Mortgage Staff, Danielle White to ......”

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Oct 09,2017
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By: 'Teresa'
Oct 09,2017
1 people found
this helpful
All staff helped efficiently, from Mortgage Staff, Danielle White to Negotiators. We were kept in the loop regularly and all went smoothly on day of completion. Thanks to a great service....
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“As a Landlord I found them very professional and a ......”

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Sep 04,2017
Minithumbup
By: 'No'
Sep 04,2017
0 people found
this helpful
As a Landlord I found them very professional and a great help, they found me a tenant very quickly and always kept lines of communication open and where on hand to answer any questions. We let my property in 3 days of being on the market....
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Comment on agent fees
Standard for Bath
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“This agency is the worst one you could come across ......”

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Aug 30,2017
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Jordan
By: 'Melhonar'
Aug 30,2017
4 people found
this helpful
This agency is the worst one you could come across and I would highly recommend to avoid it at all costs. I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and ...
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Comment on agent fees
Exorbitant fees and very unfair. We have asked to surrender our tenancy, and we vacated the property two weeks earlier that our contract termination date. We found the new tenants through Spareroom and they moved in the property two days later. They asked us to pay an early termination fee of 354 pounds (with VAT) for these two weeks and for the fact that we did their job again finding tenants, the agent not even attending the viewing.
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“Terrible!! As a landlord I relied upon Allen and Harris ......”

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Aug 08,2017
Minithumbdown
By: 'JR'
Aug 08,2017
4 people found
this helpful
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major ...
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Comment on agent fees
Bad considering they evidently do not do the job thoroughly.
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“Avoid, Avoid, AvoidSince collecting my keys to a rented house ......”

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Aug 04,2017
Minithumbdown
By: 'stiggy'
Aug 04,2017
1 people found
this helpful
Avoid, Avoid, Avoid Since collecting my keys to a rented house I have been left so disappointed and really hacked off. Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not ...
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Comment on agent fees
Outrageous As there would only be 1 type of check to do as I paid 6 months in advance I still had to pay £450 for a £30 search - daylight robbery
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“Right from the outset, it was clear that Dave Wrigley ......”

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Aug 03,2017
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Dave
By: 'Hargy'
Aug 03,2017
2 people found
this helpful
Right from the outset, it was clear that Dave Wrigley had an accurate idea of our property's value, as well as how best to market it. His valuation was higher than other agents had quoted but was in line with what we believed its worth ...
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Comment on agent fees
Agent's fees were more than acceptable to us and after all Dave's efforts, we feel we had excellent value.
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“I Left an email for Helen, to state that my ......”

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Aug 02,2017
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Helen
By: 'Miss'
Aug 02,2017
0 people found
this helpful
I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue ...
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Comment on agent fees
N/a
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“Eve has been polite, attentive and professional in all our ......”

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Jul 26,2017
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Lucy
By: 'Max'
Jul 26,2017
0 people found
this helpful
Eve has been polite, attentive and professional in all our interactions. She has offered advice where appropriate and has a displayed knowledgeable competence in undertaking various cyclical tasks. Eve is an excellent representative of the organisation....
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Comment on agent fees
Fees as agreed
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“Lucy has been very supportive and helpful throughout my tenancy.......”

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Jul 25,2017
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Lucy
By: 'Preeti'
Jul 25,2017
0 people found
this helpful
Lucy has been very supportive and helpful throughout my tenancy. She has responded to all my queries with my patience and tried to help me in all possible way...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Allen & Harris

Regional Awards won by Allen & Harris

Individual Branch Awards

Glasgow, G64



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