96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
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Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
for Sale 110
Apr 10,2013
Apr 10,2013
10
people found
this helpful
this helpful
Put and offer in and it was accepting. Put down holding deposit.
Agent/Landlord left property on website, likely advertising to other prospective tenants
Then rejected our offer after already accepting, and asked for more money
Worse than Keatons / Foxtons !!...
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What agent could do to change your mind?
Remove property from website after holding deposit placed Not waste our timeAttached Filesnbsp;
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Sep 24, 2013
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(1)
Dear Willard
I am sorry to read your comment and sincerely apologise for the way in which your potential rental was handled. I understand our clients instructions were to continue to market the property as other viewings had recently taken place along (where several parties had also shown an interest in placing an offer) with several revisits pre-booked. I am sorry but we must follow our clients instructions at all times, however, I hope that in the future you will give us another opportunity t ...
Jan 21,2013
Jan 21,2013
18
people found
this helpful
this helpful
Avoid at all costs! The worst agency I've have ever come across in my experience as both a tenant and landlord. On this occasion, I was the tenant. When we moved in, we arrived to a dirty flat with several features not working e.g. ...
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What agent could do to change your mind?
Too many things to list!Attached Filesnbsp;
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Sep 25, 2013
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(3)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Please be advised that at all times we operate in accordance with our clients instructions and all signed Tenancy Agreement documents. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatc ...
Nov 22,2012
Nov 22,2012
13
people found
this helpful
this helpful
The positive reviews on this website were a real surprise to me. I have assumed that the authors have not been with Alex Neil long. I will never use them again having rented two properties with them over two years. I have a long list ...
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What agent could do to change your mind?
Been honest, fixed things in a timely fashion not charge us for things we didn't break or damage use a decent inventory companyAttached Filesnbsp;
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Sep 25, 2013
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(1)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...
Nov 05,2012
Nov 05,2012
10
people found
this helpful
this helpful
A couple of days after contacting Alex Neil, we were able to find and move in to our new home in London. I did not think it was possible, but Anthony put everything together and made it happen. He accomodated all our questions (being new ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Oct 03,2012
Oct 03,2012
6
people found
this helpful
this helpful
We completed on our flat last Friday. I don't
believe this would have been possible without the hard work and commitment
of Reiss Braniff. He has truly been an excellent negotiator and both my
husband and I were very glad he was in charge of ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Sep 17,2012
Sep 17,2012
9
people found
this helpful
this helpful
Good service. Always willing to answer questions, however simple or neurotic! Agency fees are quite high but to be expected from a London letting agent. In my case we were working to a very tight deadline but everything was completed on time. Would recommend them ...
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Sep 24, 2013
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I am very pleased to read that after 13 years with Alex Neil, Anthony continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...
Sep 07,2012
Sep 07,2012
9
people found
this helpful
this helpful
I had a very nice experience with Alex Neil. The water pump broke a few days before christmas and Alex Neil did their upmost best to resolve the issue in a few days. They have always been helpful and very quick in replying to my ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Sep 03,2012
Sep 03,2012
7
people found
this helpful
this helpful
My wife and I received a good service from Reiss, starting with the first visit when we decided to put our property on the market. He arranged everything, particularly in terms of visits by prospective buyers as we moved out of the property earlier on ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Aug 20,2012
Aug 20,2012
7
people found
this helpful
this helpful
I have let my flat through Alex Neil for 4 years. Currently (2012) the accounts department at Alex Neil seems to have its act together. However in early 2011, they were 1 to 2 months behind in forwarding rent with no explanation as to why. While I had a 2 year ...
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What agent could do to change your mind?
Kept the payments up to date. It took 6 months to sort out.Attached Filesnbsp;
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Sep 24, 2013
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(1)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. I can confirm that we have made some major company changes over the past months and I hope that in the future you will give us another opportunity to prove we do value your custom. David Hatch. Director. ...
Aug 17,2012
Aug 17,2012
10
people found
this helpful
this helpful
Never thought a big agent can be this bad, i wonder how many of these beautiful comments are posted by the agent it self. Anyone see this, DO NOT rent from them, they are similar to an agent called foxton...
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Sep 26, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Please be advised that my staff members never publish any comments themselves as this is fully against our strict company policies and procedures, and "Sam" please note that all our company registration details are clearly available on our website. Please write to me at 146 Lower Road, London SE16 2UG, should you wish to voice any further concerns. David Hatch. Director. ...
Aug 17,2012
Aug 17,2012
9
people found
this helpful
this helpful
Very good at beginning, i rated it high, but afterwards Alex neils tend to a disaster, you just can't imagine how bad they are after they complete their sales target. try everything to avoid an agent like this, you will have trouble, they may offer ...
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Aug 17, 2012
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they are very bad indeed ...
Jul 13,2012
Jul 13,2012
9
people found
this helpful
this helpful
As a veteran tenant, I have run the gamut of surly, typical estate agents - so Alex Neil were a refreshing difference. I was quite picky about the type of residence I was after, but the young man who dealt with my many requests was ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Jul 03,2012
Jul 03,2012
21
people found
this helpful
this helpful
I find the last few reviews utterly unrecognizable from the service I experienced - yet oddly the first batch reflect precisely what I found. Rude, dismissive and unhelpful. In future I will listen to the agents who warned me - use an agent who is ...
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Sep 25, 2013
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(5)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...
Jun 20,2012
Jun 20,2012
13
people found
this helpful
this helpful
I have dealt with Anthony at Alex Neil for a number of years as a landlord and have always found the service to be professional and proactive. I will continue to use Alex Neil going foirward....
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Sep 24, 2013
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Thank you for adding your kind words, we look forward to many future dealings. David Hatch. Director ...
Jun 20,2012
Jun 20,2012
13
people found
this helpful
this helpful
I have unfortunately had many dealings with estate agents in the docklands area and have constantly had bad experiences. I am happy to say that Anthony Antoniou from Alex Neil Docklands branch has totally restored my faith in estate agents! He has been extremely helpful ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Jun 18,2012
Jun 18,2012
8
people found
this helpful
this helpful
I am a first time tenant but have had many dealings with, estate agents ,some estate agents have been a complete joke that I have had the pleasure of dealing with,
from the first meeting to collecting the keys, Michael from Alex Neil surrey quays ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Jun 07,2012
Jun 07,2012
12
people found
this helpful
this helpful
I bought a 2 bedroom property in wheat sheaf close in the late 90's and lived there happily for a number of years. I was then relocated abroad for work and decided to use the agent I bought it through to rent out as they offered ...
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Jun 03,2012
Jun 03,2012
6
people found
this helpful
this helpful
I wanted to just express my thanks to the lettings department in Surrey Quays. All the staff were very professional and helpful and patient in providing me with a suitable property and assisting me through the process. My sister is moving down to London in ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
May 22,2012
May 22,2012
8
people found
this helpful
this helpful
I recently purchased a property in Limehouse from Alex Neil estate agents. Throughout the entire process in particular the sales manager Tony Sandiford was extremely helpful and professional. My experience with estate agents in the past hadnt been a positive one, so I am pleased ...
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May 22,2012
May 22,2012
6
people found
this helpful
this helpful
I really appreciate the professional service I received from Alex Neil Lettings in Surrey Quay branch, in particular to Michael. The lettings negotiator is very friendly, patience and offer impartial advice. We would not have found this property within the time limit given without his ...
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Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with high service levels. David Hatch. Director ...
May 11,2012
May 11,2012
8
people found
this helpful
this helpful
I have dealt with Alex Neil over a number of years in particular the Doclands Office. They have handled my property with complete professionalism and nothing is ever too much to ask. They have always gone above and beyond their duty to make sure everything ...
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May 08,2012
May 08,2012
7
people found
this helpful
this helpful
We asked for a valuation of the property and also a letting value of rental. Reiss was outstanding in his prompt response and was wholly professional in his dealings with us. We would certainly use Alex Neil in future...
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Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff member provided you with a high service level. David Hatch. Director ...
May 08,2012
May 08,2012
7
people found
this helpful
this helpful
I recently let my property through Alex Neil who were very professional throughout the whole process. My main contact there was Michael, but the other staff in the lettings office were also very helpful , explaining everything and answering any questions I had promptly and fully ...
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May 04,2012
May 04,2012
9
people found
this helpful
this helpful
I really appreciate the service of Reiss Braniff at Alex Neil estate agents in surrey quays provided to me.
He and also the team were a great help to me during buying process to make it easy and straightforward as they could
They also kindly ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
May 03,2012
May 03,2012
8
people found
this helpful
this helpful
We found this lettings company to be very professional and reliable. We were shown round various properties and would highly recommend them to anyone looking to rent a property in the Docklands area....
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Mar 22,2012
Mar 22,2012
10
people found
this helpful
this helpful
I have just sold my property via Alex Neil Surrey Quays office and i have been very impressed with the level of service i have received.
Having let my flat through Alex Neil for last 4 years, i have always had a smooth transaction between tenancies ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Mar 21,2012
Mar 21,2012
11
people found
this helpful
this helpful
What a smashing company. I brought my flat through Alex Neil in 2003 & I used them to sell my flat too. Tony and Jon helped me sell my flat were great; straightforward and gave good advice. The sale of my flat fell though in 2008 and testament ...
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Mar 14,2012
Mar 14,2012
13
people found
this helpful
this helpful
From a sellers point of view I found Alex Neil to be very good on communication; they were helpful, clear, friendly, and genuinely interested in selling my property. I received regular updates, and was not left in the dark or ignored at any time. Their ...
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Sep 24, 2013
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Thank you for adding this comment, I am pleased my staff provided you with a high level of service. David Hatch. Director ...
Mar 13,2012
Mar 13,2012
13
people found
this helpful
this helpful
Me and my wife have been a tenant of Alex Neil Docklands office for a period of 4 years. I have always found the Docklands and property management staff very friendly and helpful. i always received a quick response and any problems were actioned promptly. Thank ...
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Sep 24, 2013
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I am pleased you have had such a great experience with my team and thank you for adding such kind words. David Hatch. Director ...
Mar 13,2012
Mar 13,2012
11
people found
this helpful
this helpful
In my experience as a Property Investor, Alex Neil have been a very professional Estate Agent on the Isle of Dogs, and I have been more than happy to continue to use their excellent and professioNal services in both the lettings and sales departments over ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Overall Small Chain in the UK 
Best Estate Agent in SE16 
Best Letting Agent in SE16 
