Alex Neil
4.8/5, 2990 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.

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Latest Reviews

 View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
“Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. ......”
19th Oct 2023
reviewed by 'Prakash'
“I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’......”
28th Sep 2023
reviewed by 'Dr'
“Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a ......”
12th Sep 2023
reviewed by 'Michele'
“All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been ......”
29th Dec 2022
reviewed by 'Gian'
“I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service ......”
23rd Dec 2022
reviewed by 'soykan suicmez'
“OMG, it has been my worst move-in experience so far.They were so lovely and friendly until we signed the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
351 13 1322 55 475 11 669 9 68 17
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   110
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Alex Neil Branches (view all 4)
Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16

“I've been living in my current flat for three years ......”

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Sep 25,2013
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By: 'Juliet'
Sep 25,2013
1 people found
this helpful
I've been living in my current flat for three years and have found Alex Neil consistently efficient and responsive during my tenancy. They dealt with any issues that arose promptly, and generally were polite and helpful. Their services changed a year or so ago from ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Alex neil, by far, are the best agents i've come ......”

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Sep 25,2013
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By: 'Lucy'
Sep 25,2013
1 people found
this helpful
Alex neil, by far, are the best agents i've come across. Tanya was very helpful and efficient throughout! Definately recommend....
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By: David Hatch. Director
Sep 26, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff member provided you with such high service levels. David Hatch. Director ...

“We tried selling our property with two other agents before ......”

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Sep 25,2013
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By: 'Janet'
Sep 25,2013
2 people found
this helpful
We tried selling our property with two other agents before Alex Neil. We switched to Alex Neil and Michelle (our agent) not only sold the property for us but also got us a good price. Michelle went out of her way to be as helpful ...
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By: David Hatch. Director
Sep 26, 2013
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I am very pleased to read that Michelle continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Michelle was very polite, and extremely patient when dealing with ......”

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Sep 25,2013
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By: 'Guile'
Sep 25,2013
2 people found
this helpful
Michelle was very polite, and extremely patient when dealing with the sale of my property. She kept me informed of the progress and was professional at all times unlike some estate agents I have had to deal with in the past. I was very happy ...
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“We were pleased with the helpful service that Michelle provided. ......”

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Sep 25,2013
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By: 'R'
Sep 25,2013
1 people found
this helpful
We were pleased with the helpful service that Michelle provided. It is essential, when selling a property and not having much opportunity to visit its local area (we live overseas), to have a good communicator as your agent. Michelle fulfilled that role very well, replying ...
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By: David Hatch. Director
Sep 25, 2013
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Michelle joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“What initially started as a straight forward sale/purchase. My ......”

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Sep 25,2013
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By: 'Robert'
Sep 25,2013
1 people found
this helpful
What initially started as a straight forward sale/purchase. My sale due to solicitors on behalf of my purchaser was a nightmare with delay after delay. Fearing I may lose the purchase through Alex Neil, Michelle was a dream, keeping me fully informed and kept ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“A very polite, professional service. Not pushy like some other ......”

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Sep 24,2013
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By: 'Shane'
Sep 24,2013
1 people found
this helpful
A very polite, professional service. Not pushy like some other agents i have used in the past, and always very responsive when calling them, if they are out on viewings they ALWAYS call back. Overall a good experience, will defo use again and would recommend ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Excellent communication from start to finish, a very proactive attitude. ......”

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Sep 24,2013
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By: 'John'
Sep 24,2013
1 people found
this helpful
Excellent communication from start to finish, a very proactive attitude. The property I purchased was actually viewed at very short notice, directly after I had originally viewed a different flat. Simon was very on the ball in making sure everything went smoothly, in all parts ...
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By: David Hatch. Director
Sep 24, 2013
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I am really pleased Simon continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I had an amazing experience with Alex Neil. Chelsea valued ......”

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Sep 24,2013
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By: 'Lawrence'
Sep 24,2013
1 people found
this helpful
I had an amazing experience with Alex Neil. Chelsea valued my property and had it let within 2days. Great service!...
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By: David Hatch. Director
Sep 26, 2013
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Chelsea joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Had problem tenants from previous agents, who was not helpful ......”

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Sep 24,2013
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By: 'G.'
Sep 24,2013
0 people found
this helpful
Had problem tenants from previous agents, who was not helpful at all. Spoke to Mr Francoise who gave me sound advice on what steps to take. Happy to say that Alex Neil now manages the property for me....
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By: David Hatch. Director
Sep 24, 2013
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I am very pleased to read that Gilbert continues to provide our customers with sound advice and assistance. We look forward to managing your tenancy and many future dealings. David Hatch. Director. ...

“Selling my property was not an easy process, but I ......”

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Sep 24,2013
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By: 'Jay'
Sep 24,2013
0 people found
this helpful
Selling my property was not an easy process, but I found reactivity, incentive and support from the agent who handled the deal. Tyler was also a great help with emptying the appartment. Overall satisfaction....
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By: David Hatch. Director.
Sep 24, 2013
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Tyler joined us earlier this year and has just recently completed our internal customer service program, so it's very nice to read such kind works. Thank you. David Hatch. Director. ...

“Had an incredibly pleasant experience with Simon as our agent. ......”

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Sep 24,2013
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By: 'Sandra'
Sep 24,2013
1 people found
this helpful
Had an incredibly pleasant experience with Simon as our agent. Very stress free and extremely efficient. Kept us updated throughout our sale which gave us peace of mind!! Would highly recommend him :)...
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By: David Hatch. Director
Sep 24, 2013
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Simon joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Within two weeks of putting our property on the market, ......”

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Sep 23,2013
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By: 'Ex-pat'
Sep 23,2013
1 people found
this helpful
Within two weeks of putting our property on the market, Alex Neil had introduced about 10 prospective purchasers and we received a firm offer. The sale went through with no problems in the timescale requested by us....
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with such high service levels. David Hatch. Director ...

“We recently sold our property through Alex Neil and it ......”

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Sep 23,2013
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By: 'John'
Sep 23,2013
3 people found
this helpful
We recently sold our property through Alex Neil and it was a very smooth transaction all the way through to completion. Michael Walker originally valued the property and whilst it was higher than other agents valuations he did manage to achieve it in a short ...
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By: David Hatch. Director
Sep 25, 2013
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I am very pleased to read that Michael continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...

“I have been a landlord for many years and have ......”

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Sep 23,2013
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By: 'F'
Sep 23,2013
0 people found
this helpful
I have been a landlord for many years and have been using agents for most of those years and have not been too impressed with agents in general. I have been dealing with Gilbert at the Blackheath office of Alex Neil for 3 years now. I ...
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By: David Hatch. Director
Sep 24, 2013
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After 8 years with Alex Neil, I am very pleased to read that Gilbert continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“My sister and I were in a very uncomfortable situation ......”

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Sep 23,2013
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By: 'Rety'
Sep 23,2013
1 people found
this helpful
My sister and I were in a very uncomfortable situation in which due to different circumstances we were exposed to a challenge of finding an accommodation in less than 3 days. With the help and efficiency of Theresa we managed to do so. Beside the fact ...
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By: David Hatch. Director
Sep 24, 2013
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Theresa joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“This has reference to my search for an apartment in ......”

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Sep 20,2013
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By: 'Rahul'
Sep 20,2013
1 people found
this helpful
This has reference to my search for an apartment in London and being very new to the city, I was completely lost and disappointed as none of the Agents were able to find an apartment that matched my criteria. Among many agents, I also contacted ...
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By: David Hatch. Director
Sep 24, 2013
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Theresa joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I've been dealing with Alex Neil as a landlord for 12 ......”

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Sep 20,2013
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By: 'Nadeem'
Sep 20,2013
6 people found
this helpful
I've been dealing with Alex Neil as a landlord for 12 years. During that time my principal point of contact has been Anthony Antoniou. I can't say enough about how high a quality of service he provides. Not only in terms of the actual job of ...
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“We have recently rented a flat through Alex Neil. Mr ......”

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Sep 19,2013
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By: 'Alexander'
Sep 19,2013
7 people found
this helpful
We have recently rented a flat through Alex Neil. Mr Antoniou has exhibited amazing professionalism and high level of efficiency.He is extremely helpful, kind and honest. He helped as in every step of the process keeping frequent & friendly communication and feedback in every aspect. ...
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By: David Hatch. Director
Sep 24, 2013
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Anthony has been with the company for over 13 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I have recently begun my tenancy, and just wanted to ......”

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Sep 19,2013
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Staff profile picture
Rebecca
By: 'Matthew'
Sep 19,2013
3 people found
this helpful
I have recently begun my tenancy, and just wanted to say how pleased I was with the service provided by Rebecca Donnelly. As the lead tenant in a group of four, Rebecca was excellent at keeping me informed of all matters arising between the property ...
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By: David Hatch. Director
Sep 24, 2013
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Rebecca joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“The firm in general, and Mr Antoniou in particular, took ......”

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Sep 19,2013
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By: 'RayT'
Sep 19,2013
8 people found
this helpful
The firm in general, and Mr Antoniou in particular, took a very personal and professional interest in my requirements, and the whole process from seeing a property in their window to having a signed tenancy agreement was completed within 3 days. The firm is very knowledgeable ...
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By: David Hatch. Director
Sep 25, 2013
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Anthony has been with the company for many years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I have just recently sold my property through Alex Neil ......”

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Sep 19,2013
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By: 'Buckley'
Sep 19,2013
1 people found
this helpful
I have just recently sold my property through Alex Neil on Roman Road, The property was on the market for 3 months with another agent before I decided that I have had enough of not having any viewings. Greg and his team on Roman Road took ...
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By: David Hatch. Director
Sep 24, 2013
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Great work Greg and very pleasing to read about you clear and direct leadership. Well done! David Hatch. Director ...

“This is the first time renting a property and could ......”

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Sep 18,2013
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By: 'bobby'
Sep 18,2013
5 people found
this helpful
This is the first time renting a property and could not believe how quick it was to sort every thing out and we moved in after two weeks finding the property. I Have to say i was very satisfied with all the help Lucy on ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have been using Alex Neil's Property Management Service for ......”

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Sep 18,2013
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By: 'Mr'
Sep 18,2013
4 people found
this helpful
I have been using Alex Neil's Property Management Service for over 5 years now, and I think this is the best decision I have ever made as a Landlord. Alex Neil are able to take care of my tenancy making sure that the tenants are well ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provide you with repeated high service levels. David Hatch. Director ...

“I have just rented my first property, having previously been ......”

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Sep 18,2013
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By: 'Florence'
Sep 18,2013
5 people found
this helpful
I have just rented my first property, having previously been a home owner. Having no knowledge of the rental procedure I was quite worried that it would be difficult to find the right property and complete all necessary requirements. I should not have worried at ...
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By: David Hatch. Director
Sep 25, 2013
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Lucy joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I was very satisfied with the help that Anthony gave ......”

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Sep 08,2013
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By: 'Arun'
Sep 08,2013
6 people found
this helpful
I was very satisfied with the help that Anthony gave me in finding a new flat. He showed me two flats and told me about the surrounding area and local amenities, why the previous tenant decided to leave, and relevant information about the landlord/landlady. ...
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By: David Hatch. Director
Sep 24, 2013
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I forgot to add (before hitting submit) that I am sorry your experience with my admin team was not satisfactory. Please be advised that I have raised your matters with our Administration Manager and I hope no further similar comments are reported. David Hatch. Director ...

“I first rang up about this property on 24th May. ......”

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Aug 27,2013
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By: 'Jenny'
Aug 27,2013
4 people found
this helpful
I first rang up about this property on 24th May. I was told by Gulten that the owner had gone abroad with the keys. I was out of uk until 8th June. On my return I arranged to view the property at 3.15pm. I was ...
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What agent could do to change your mind?
The agent should have given us the opportunity as planned to view the property. If the original viewing had to be cancelled then as they promised to do they should have arranged another viewing. They need to prove that they acted in the best interest of their client (which seems doubtful given our ability to view anytime).
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By: David Hatch. Director
Sep 24, 2013
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Dear Jenny, I am sorry to read your comment and sincerely apologise for the way in which your potential viewing was handled. I understand our clients instructions were to cease all further internal viewings from immediate effect, once our vendor had agreed to an earlier suitable offer. I hope that in the future you will give us another opportunity to prove we are not an unethical agent. David Hatch. Director. ...

“My girlfriend wanted to know if a flat seen on ......”

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Aug 20,2013
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By: 'Unimpressed'
Aug 20,2013
4 people found
this helpful
My girlfriend wanted to know if a flat seen on rightmove was still available. In order to get a simple answer (yes/no) she had to register. The answer, by the way, was no. (I don't know for sure, but there are some agencies with ...
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By: David Hatch. Director
Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which your potential viewing was handled. I understand our clients instructions were to cease all further internal viewings from immediate effect, once our Landlord had agreed to a suitable offer. I hope that in the future you will give us another opportunity to prove we are not an unethical agent. David Hatch. Director. ...

“Exchanged contracts on Friday, sale took 6 weeks from start to ......”

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Jul 01,2013
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By: 'Jon'
Jul 01,2013
7 people found
this helpful
Exchanged contracts on Friday, sale took 6 weeks from start to finish. Got great price and service. - well done Michael and Anthony for previously renting for the past 6 years, with the longest void period being 3 days. Excellent service! And love the new image!!...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with repeated high service levels. David Hatch. Director ...

“Arranged well in advance for an agent to come and ......”

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May 30,2013
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By: 'TW'
May 30,2013
7 people found
this helpful
Arranged well in advance for an agent to come and value our flat. Was called on the day to day she would be 10 minutes late - fair enough. Then waited for nearly an hour for her to turn up, after which time I called them, ...
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By: David Hatch. Director
Sep 24, 2013
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I am sorry to read your comment and sincerely apologise for the way in which your potential property valuation was handled. I understand our internal computer systems failed and were not in operation that day, which caused the confusions. I hope that in the future you will give us another opportunity to prove we are not a disorganised agent and that we do value your custom. David Hatch. Director. ...

Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman

Awards won by Alex Neil

Regional Awards won by Alex Neil

Individual Branch Awards

London, SE16

London, E3

London, E14

London, BR7



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