Agency21 International
4.9/5, 55 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
At Agency21 we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for ... show more At Agency21 we offer the highest standard of Customer Service and Client Care. We are not your typical estate agent and innovation is key to every area of our business. We are committed to delivering an excellent service and exceeding our clients' expectations. We are always on the lookout for new ideas, whilst continually improving our existing ones to guarantee deliverance of the highest quality property information.
Agency 21 | Estate & Letting Agents in manor Park London E12

Latest Reviews

 View all Reviews 55
Featured Review
a
reviewed by 'Selven'
“Great agency. Always ready to listen and quick at responding to queries. Been using them for over 5 years and the ......”
Featured Review
a
reviewed by 'Mohammed Afzal'
“Sophie manages my flat in East Ham. I have to say she oozes class and professionalism in every sense of ......”
17th Jul 2024
reviewed by 'Lisa'
“I have used Agency21 twice now to complete 2 sales in London. Each time they have been outstanding. I have dealt ......”
21st Dec 2023
reviewed by 'Monita'
“Attentive, knowledgeable and patient. Always noffer assistance for whatever problem you throw at her, Sofy is the star estate agent....”
28th Apr 2023
reviewed by 'Diana Singh'
“It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything ......”
28th Apr 2023
reviewed by 'Diana Singh'
“It’s a very friendly and welcoming environment for everyone all the staff are very kind and helpful with everything ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £182,500 £581,500
Lettings 100% 99% £1,300 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 5 0 20 2 17 1 2 0
Areas covered
  • IG2
  • E12
  • IG3
  • E6
  • IG6
  • E7
  • RM6
  • E13
  • RM8
  • E15
  • RM9
  • E16
  • RM10
  • E10
  • E11
  • E17
  • IG1
Address

614 Romford Road
Manor Park,London
Greater London
E12 5AF
0208 477 7797

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Agency21 International Image 1
Featured Review
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“Great agency. Always ready to listen and qui......”

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Apr 24,2023
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Sofy
By: 'Selven'
Apr 24,2023
0 people found
this helpful
Great agency. Always ready to listen and quick at responding to queries. Been using them for over 5 years and the service from Sofy is second to none....
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Featured Review
a

“Sophie manages my flat in East Ham. I have t......”

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Jul 20,2023
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Sofy
By: 'Mohammed Afzal'
Jul 20,2023
0 people found
this helpful
Sophie manages my flat in East Ham. I have to say she oozes class and professionalism in every sense of the word. She is responsive and gets things done without hassle. She had ready made tenants lined up for me even before completion of my ...
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“Shazu from Steptons came to see me over a year ......”

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Aug 18,2015
Minithumbup
By: 'Miss'
Aug 18,2015
2 people found
this helpful
Shazu from Steptons came to see me over a year ago. He kept in touch from time to time but was not pushy unlike other agents as he respected my wishes and knew I was not desperate to sell straight away. My home was sold ...
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Comment on agent fees
Definitely value for money
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“Can't thank Faisal, Baljinder and the team at Steptons enough.......”

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Jun 01,2015
Minithumbup
By: 'Tom.'
Jun 01,2015
2 people found
this helpful
Can't thank Faisal, Baljinder and the team at Steptons enough. Genuine, friendly, professional, non pushy, and super knowledgable. The guys at Steptons handled our purchase wonderfully, keeping things on track throughout the process. Would happily recommend them to anyone - a breath of fresh air, ...
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“I have received excellent five star service from Steptons. Baljinder ......”

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May 26,2015
Minithumbup
By: 'Sabrina'
May 26,2015
2 people found
this helpful
I have received excellent five star service from Steptons. Baljinder has been the most helpful member of staff who really went out of her way to push forward the process with my lousy solicitors. I am truly thankful for her efforts because if it wasn't ...
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“What a breath of fresh air! The team at Steptons ......”

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May 25,2015
Minithumbup
By: 'Ms'
May 25,2015
1 people found
this helpful
What a breath of fresh air! The team at Steptons worked tirelessly to sell my home. I must admit I am not the most patient but they managed to deal with my moments and not get frustrated even for a second! Initially I had several ...
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Comment on agent fees
Very reasonable and well worth the money.
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“I have waited 3 months to write this review to give ......”

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May 25,2015
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Sofy
By: 'sara'
May 25,2015
1 people found
this helpful
I have waited 3 months to write this review to give an accurate assessment of Steptons. I cannot believe how professional Sophie and her team are. I only wanted a Let Only service as the previous 2 agents that have managed my portfolio didn't do anything to ...
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“Recently sold our property through Steptons. Being based in Australia ......”

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May 18,2015
Minithumbup
By: 'David'
May 18,2015
1 people found
this helpful
Recently sold our property through Steptons. Being based in Australia made it a logistical nightmare. We emailed several agents and we're bombarded with emails from a handful (some didn't even bother!) of them. We went with Steptons as Shazu Khan who is the branch manager ...
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Comment on agent fees
You get what you pay for and in reality we should have paid double! Really fair commission. A lot cheaper than the agents in Australia.
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“Completed on the sale of our flat on Romford Road ......”

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May 18,2015
Minithumbup
By: 'Katherine'
May 18,2015
1 people found
this helpful
Completed on the sale of our flat on Romford Road on Friday. Throughout the process Steptons kept us informed what was going on. Baljinder was progressing the sale, most of the time speaking to both sets of solicitors and not having to stress us out ...
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Comment on agent fees
Worth every penny!
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“I recently rented my property through Steptons and can honestly ......”

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May 13,2015
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Sofy
By: 'Ricki'
May 13,2015
1 people found
this helpful
I recently rented my property through Steptons and can honestly say I have never been as satisfied with any other agency. This is no typical ''Estate Agency'' They are extremely professional and very knowledgeable in all aspects. I was actually very surprised at how competitive ...
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Comment on agent fees
Competitive and worth it!
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“The agent rohit Patel was on task of everything he ......”

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Apr 28,2015
Minithumbup
By: 'Kamlesh'
Apr 28,2015
2 people found
this helpful
The agent rohit Patel was on task of everything he was giving me good advice on the house that I was purchasing.the whole transaction for 11 wortley road was outstanding ....
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Comment on agent fees
The agent fees was reasonable and were probably the cheapest fee.
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“Stepfons were great when dealing with our requests. Once we ......”

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Apr 10,2015
Minithumbup
By: 'Marta'
Apr 10,2015
1 people found
this helpful
Stepfons were great when dealing with our requests. Once we found the desired property they organised as many viewing as we need it and also meetings with the owner, which was great as we were then able to start a relationship with him. The whole ...
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“Hi to all at Steptons,Just to say thanks for ......”

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Apr 06,2015
Minithumbup
By: 'Bhimji.'
Apr 06,2015
1 people found
this helpful
Hi to all at Steptons, Just to say thanks for all your service. We are really impressed with your customers service. We found the whole process ptity smooth and swift. Special Thanks to Shanti Patel, Shazu Khan and Faisal for making our deal and completion ...
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“THE FIST AGENT I DEAL WITH WAS SHAZU KHAN. HE ......”

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Apr 06,2015
Minithumbup
By: 'CARMEN'
Apr 06,2015
1 people found
this helpful
THE FIST AGENT I DEAL WITH WAS SHAZU KHAN. HE IS HELPFULL AND PROFESIONAL. BUT ALL DE STAFF WARE VERY GOOD. IF I HAD TO USED THEN IN THE FUTURE I WELL BE VERY HAPPY TO DO SO. I WOULD RECOMMEND STEPTON TO FUTURE CLIENTS . ...
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Comment on agent fees
The fees were right on my experience
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“I am very happy with steptons's service and feel comfortable,......”

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Apr 02,2015
Minithumbup
By: 'Kerry'
Apr 02,2015
1 people found
this helpful
I am very happy with steptons's service and feel comfortable, very satisfied,great help.I will definitely recommend you to my friends....
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“Steptons' offers a good all round service and sold the ......”

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Mar 25,2015
Minithumbup
By: 'Ms'
Mar 25,2015
1 people found
this helpful
Steptons' offers a good all round service and sold the property quickly. Great Communication and good local knowledge, received regular updates from office on a weekly/monthly basis. I would recommend them for great customer service and care....
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Comment on agent fees
Agent was competitive and fair in negotiating the fee for sale.
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“What a breath of fresh air! A young, switched-on, polite ......”

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Mar 06,2015
Minithumbup
By: 'Mick'
Mar 06,2015
1 people found
this helpful
What a breath of fresh air! A young, switched-on, polite and hard working team that made the sale go through without a hitch. I cannot recommend them highly enough and if you are selling in the area and don't use them, then more fool you. ...
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“All Steptons staff been good from the beginning when I ......”

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Feb 26,2015
Minithumbup
By: 'Naresh'
Feb 26,2015
0 people found
this helpful
All Steptons staff been good from the beginning when I desided to purchase this property including a finance broker and a solicitor so that what ever was require was under one roof.also Me and Landlord were kept informed ....
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“Faisal was appointed agent from Steptons for the recent purchase ......”

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Feb 16,2015
Minithumbup
By: 'Ismail'
Feb 16,2015
1 people found
this helpful
Faisal was appointed agent from Steptons for the recent purchase of my family home. He is very professional yet extremely friendly and down to earth. He has a excellent knowledge of end to end purchase process including banking and solicitor tasks. Faisal also assigned his ...
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Comment on agent fees
Very satisfied with the agreed price
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“a very friendly team. They took very good care of ......”

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Jan 27,2015
Minithumbup
By: 'sajida'
Jan 27,2015
1 people found
this helpful
a very friendly team. They took very good care of me from the outset. Overall i am very happy with the service i recieved....
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“Great Service and Professionalism. The entire staff was helpful. We ......”

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Jan 22,2015
Minithumbup
By: 'AarthiSri'
Jan 22,2015
1 people found
this helpful
Great Service and Professionalism. The entire staff was helpful. We were kept informed of the progress regularly and also Steptons guided first time buyers throught from viewing to completion. We would definitely recommened to family & friends. Wishing the Steptons team for all the furure endeavours....
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“Baljinder and Shazu has been great throughout the process from ......”

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Jan 22,2015
Minithumbup
By: 'Antonio'
Jan 22,2015
1 people found
this helpful
Baljinder and Shazu has been great throughout the process from purchase to completion. Agents that actually provides excellent customer service and more importantly "CARE" in London are extremely rare and Steptons has done it just right. They have never been pushy but only call to ...
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“I recently sold my house in Forest Gate with Steptons. ......”

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Dec 16,2014
Minithumbup
By: 'Johnston'
Dec 16,2014
1 people found
this helpful
I recently sold my house in Forest Gate with Steptons. We had the very best service from the very beginning till the day of completion. I had 4 agents around to value my home. All bar Steptons did not bother to ask anything about our home. ...
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Comment on agent fees
Fee's were in line with other agents but cheaper than a lot of the so called 'big boys'
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“Shazu and his team have done a wonderful job. Shazu ......”

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Dec 15,2014
Minithumbup
By: 'Paulos'
Dec 15,2014
2 people found
this helpful
Shazu and his team have done a wonderful job. Shazu has informed us in every step of the way about the pros and cons of several options and he quickly organise an open house vist which helped to get a buyer in two weeks. Shazu ...
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“We completed on the sale of our home in Manor ......”

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Dec 15,2014
Minithumbup
By: 'Simon'
Dec 15,2014
2 people found
this helpful
We completed on the sale of our home in Manor Park recently. All I can say is that Steptons were unbelievable! They were not pushy at all. They initially came out to value the home in April. We advised them we would not sell until ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints should be made via writing to the Complaints Department, any complaints will be responded to within 48 hours. If the complaint is not resolved we will refer it on to the property ombudsman who are a third party company who will take over the case and mitigate the situation.
Last updated at 11:15 AM 02/03/2020 by allAgents

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