67% lettings valuation accuracy
47% lettings fee satisfaction
As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.
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As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.
Latest Reviews
View all Reviews 160
29th Aug 2024
reviewed by 'Alison'
6th Aug 2024
reviewed by 'Elis Balla'
4th Dec 2023
reviewed by 'Sammy'
23rd Nov 2023
reviewed by 'Charlotte Edwards'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 47% | £775 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 20 | 20 | 47 | 11 | 7 | 2 | 4 | 4 | 26 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Acorn Group Estate Agents Branches (view all 31)
Nov 02,2012
Nov 02,2012
0
people found
this helpful
this helpful
My Property Manager is very helpful and understanding. She ensures that any issues are dealt with.
I am very satisfied with the service and hope to have Kimberley Ellen as my property manager for a long time....
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Nov 02,2012
Nov 02,2012
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My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications.
They also tend to move agents around on a regular basis, not sure if this is a good thing as ...
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Nov 01,2012
Nov 01,2012
1
people found
this helpful
this helpful
Acorn seem to be the same as most agents. The quality of service is related to not only the competence of current staff and to the relationship between Landlord and Agent. I prefer to agree with any Agent to have a sole person responsible to ...
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Nov 01,2012
Nov 01,2012
0
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Kimberly dealt with all issues regarding my tenants efficiently. When the old tenant left the apartment before expiration of his tenancy she dealt with all the issues promptly. She advised me efficiently with regard to my rent entitlement from this tenant. She was readily available ...
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Oct 31,2012
Oct 31,2012
0
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never rented out a property before and from the beginning until i needed to take the flat back the service has been fantastic. if i decide to do it again wi would certainly use them. really appreciated the speed, communication and care. they also found ...
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Oct 29,2012
Oct 29,2012
2
people found
this helpful
this helpful
I would never recommend Acorn estate agents for letting your property. Absolutelly hopeless, Collected rents were never paid on time, many times 3-4 weeks later after much screaming on the phone the rents were sent to my bank.
After 2 years of tenant having terminated tenancy ...
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What agent could do to change your mind?
Do the services for which they were retained.Attached Filesnbsp;
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Oct 15,2012
Oct 15,2012
1
people found
this helpful
this helpful
Erdal Kacar and the other 10 individuals that I have dealt with are some of the very worst in terms of customer service that I have experienced. I have been sytematicaly passed on to others rather than deal with quite simple issuses. I have let my ...
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Jul 05,2012
Jul 05,2012
3
people found
this helpful
this helpful
Since taking over the management of our companies properties, Kathleen Milne has handled all transactions in a detailed and professional manner. She will always call me back as soon as she can and more importantly understands the way our company works and our specific requirements.
...
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Jun 14,2012
Jun 14,2012
0
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this helpful
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We are letting a house from the Acorn agency since 2008
Through all that time we never been complained about managing the property by the Acorn
There is about four years so you can imagine that how many house's
issues we may had and get sorted ...
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May 02,2012
May 02,2012
10
people found
this helpful
this helpful
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN!
Even if you love the Property, Its probably just not worth it.
The staff are Lazy, Rude and ignore your requests over and over and over and over.....
I find myself constantly chasing these ...
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What agent could do to change your mind?
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.Attached Filesnbsp;
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Apr 25,2012
Apr 25,2012
9
people found
this helpful
this helpful
Do not use this absolutely sham of a business.
I moved into my property at the end of 2009 and right from the word go, it was a shambles. First of all, we were told we HAD to move in by October 31st. I had concerns ...
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Apr 24,2012
Apr 24,2012
11
people found
this helpful
this helpful
The staff through to the contractors do not have faith in the product they are meant to be representing. No good can come from this. I have seen the working conditions of the staff in head office and they are horrific. The staff are overworked, ...
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Feb 06,2012
Feb 06,2012
3
people found
this helpful
this helpful
Never, ever entrust your property to these bunch of rogues! They do nothing but ignore requests. My property has been left in complete disrepair because of poor property management and I have had to pay out ££££ to get the property back in a "liveable" condition.
...
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Jan 05,2012
Jan 05,2012
4
people found
this helpful
this helpful
I worked in the property maintenance section customer service is not their strong point. I was always getting told off for spending to much time talking to one customer (I was trying to resolve issues tenants/landlords had).they have a very very high staff ...
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Dec 22,2011
Dec 22,2011
5
people found
this helpful
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Property management suggests that a property is managed. Acorn do nothing but ignore emails and phone calls and do everything in their power to avoid representing the best interests of the property occupants, seeming to prefer to do their best to avoid any and all ...
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What agent could do to change your mind?
They could have done their job, instead of being surly, obstructive and downright unprofessional.Attached Filesnbsp;
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“Bad lettings management service -ever changing property managers, no continuity. ......”
Dec 05,2011
Dec 05,2011
3
people found
this helpful
this helpful
Bad lettings management service -ever changing property managers, no continuity. Failed to conduct 6 monthly inspection on time . When eventually did, 3 months late, the report was written in such bad english with bad grammar that it was unclear as to whether there was a leak in ...
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Aug 18,2011
Aug 18,2011
4
people found
this helpful
this helpful
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was ...
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Aug 11,2011
Aug 11,2011
4
people found
this helpful
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I would not recommend to anyone the service from Lewisham Acorn Managed Let Services l have no confidence in this service . This agent correspondence frequently when they want money otherwise they promise to return calls but never do. . This agent has failed to act in ...
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Oct 18, 2012
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I have worked for your company, your customer service is a joke. You clearly do not value your customers or staff. ...
Jul 21,2011
Jul 21,2011
4
people found
this helpful
this helpful
I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. ...
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Jul 06,2011
Jul 06,2011
4
people found
this helpful
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To be fair they found me a tenant very quickly- albeit at a lower rent than I would have liked. However I later discovered that they had failed to let another agent I had instructed share the key for viewings etc as I had requested.
...
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May 31,2011
May 31,2011
7
people found
this helpful
this helpful
We had nothing but problems from the start with Acorn. The girls at the local branch were fine, but any dealings with head office such as when the fridge broke down took weeks of us contacting them again and again to try and resolve the ...
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Mar 19,2011
Mar 19,2011
4
people found
this helpful
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I feel that they've disregarded their contract - Contract stated that the deposit should be returned if, after 10 working days the Agent/Member (ie the holder of the deposit in the eyes of TDS) hadn't informed the tenant of the intention to withold any amount ...
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Mar 09,2011
Mar 09,2011
5
people found
this helpful
this helpful
Terribly horrid service by all. Our boiler broke and we called the agency a number of times to get it fixed. Lived with no hot water or heating for 1 month.
Only interested in taking money, and will only ring when there was problem with rent (...
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Feb 18,2011
Feb 18,2011
3
people found
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I think Acorn is not worthy to have a star..... thank go we didn't rent the property. We had let agreed based on few conditions that property should be cleaned thoroughly and if possible replace bathroom unit. Landlord didn't agree to it but promised the ...
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Mar 02, 2011
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Dear KK, I am sorry that you have had a bad experience. I am not sure if it was with this Acorn as we do not operate from Luton. However if it was, please contact me on 0208 378 1211 and I will be happy to discuss the matter further. We do not withhold tenants deposits unless there is a genuine reason to do so. Kind regards, Paul Deveney, Director - The Acorn Group ...
Feb 08,2011
Feb 08,2011
5
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this helpful
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Utterly incompetent with an attitude problem to boot. Uncontactable when you need them to do anything other than take money from you....
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Mar 02, 2011
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Hello, I am sorry hear that about our staff. We are very well know for our friendly approchable staff, so I am surprised to hear this. Please give me a call on 020 8378 1211 to discuss the matter further. Given that we let over 250 properties a month and manage over 2000 properties, complaints are a rarity, however any type of complaint is taken seriously and I would like the opportunity to discuss these with any of the people on this site. Kind regards, Paul Deveney, Director - The Acorn ...
Dec 16,2010
Dec 16,2010
3
people found
this helpful
this helpful
Eventually found me some tennants - claimed they had checked them for references - now have tennants on long term lease - should be 3 people but at my last visit there were 9, umpteen complaints from neighbours about parties and urinating in the front garden and ...
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Oct 04,2010
Oct 04,2010
5
people found
this helpful
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Recently moved into a rented property let by ACORN lettings in south-east London. I paid all my fees up-front, provided all the necessary paperwork, i.e., references, statements and such like.
However, what was to be a new beginning in my new home quickly became ...
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Aug 19,2010
Aug 19,2010
5
people found
this helpful
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Acorn are tragically terrible. They appear to be proactive and accommodating when you're looking for a house but as soon as you're signed up and you need help or support they never answer the phone. If something has broken down or is flooding etc you'd ...
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Aug 03,2010
Aug 03,2010
7
people found
this helpful
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I'm currently renting my flat with Acorn, thank god it's coming to the end of the lease, I can't wait to leave them as they've been horrendous. I'd never recommend Acorn to anyone else, the service has been beyond terrible....
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Jan 07, 2011
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They have a VERY fast staff turnover, use people to do backlog work then get rid. Phones are constantly ringing so one is unable to carry out job role properly.
Need to start improving staffing issues by......
Employing more staff
Better pay.
An hours lunch break. ...
Jun 28,2010
Jun 28,2010
3
people found
this helpful
this helpful
I have been trying to sell my house through these guys for the past 6 weeks. I initially went with them - ahead of 3 other agents who provided valuations - as I was impressed by the agent who came round. Had good local market knowledge and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
