Acorn Group Estate Agents
2.2/5, 160 reviews
35% recommended
67% lettings valuation accuracy
47% lettings fee satisfaction
As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors. show more As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.

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Latest Reviews

 View all Reviews 160
29th Aug 2024
reviewed by 'Alison'
“As a landlord, they've been unresponsive. disorganized and crap on both securing tenants and servicing the property. Do not use ......”
6th Aug 2024
reviewed by 'Elis Balla'
“Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to ......”
10th Feb 2024
reviewed by 'Ray'
“Terrible service, constantly given the run around to the point where I missed out on another property with another letting ......”
25th Jan 2024
reviewed by 'rustam'
“Have not seen a worst estate agent in my life....”
4th Dec 2023
reviewed by 'Sammy'
“I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet ......”
23rd Nov 2023
reviewed by 'Charlotte Edwards'
“Acorn have been my property agent for a while and whilst the customer service has been ok, within the past 6 ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 47% £775 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 20 20 47 11 7 2 4 4 26
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Acorn Group Estate Agents Branches (view all 31)
Bermondsey, SE1
Bexley Heath, DA6
Bromley, BR1
Bromley, BR1
Bromley, BR2
Bromley, BR3
Bromley, BR6
Bromley, BR7

“- 2 days before moving in, were told that their 'calculation' of ......”

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Jun 28,2015
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Amanda
By: 'Annoyedandnowpoor'
Jun 28,2015
2 people found
this helpful
- 2 days before moving in, were told that their 'calculation' of the deposit was incorrect and as a result we had to pay an extra £300 to cover their mistake (despite having a formal signed agreement stating the amount we agreed to pay) - as far as ...
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What agent could do to change your mind?
Could actually work out how much the deposit was before signing an agreement of offer with us. Although I thought that would be a standard. Could not ask everything of us the day before we had to move in with the threat of delaying the move. Could have spelt my name right. Most importantly, can give us back our bloody money.
Attached Filesnbsp;
Comment on agent fees
Made us pay ‚£300 extra with no warning, no idea why we paid any form of admin fee given that they couldn't get our names right and couldn't get us a tenancy agreement until the day before we moved. No idea why they got any profit at all from the property sale seeing as the whole experience was a nightmare.
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By: Ash382
Aug 15, 2016
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The same happened to us, and they messed up our inventory check list. They are a bunch of amateurs who are rude, incompetent, inexperienced and a complete waste of space and time. ...

“We let a property with Acorn and were promised a ......”

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Apr 15,2015
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Katie
By: 'gladtobefree'
Apr 15,2015
2 people found
this helpful
We let a property with Acorn and were promised a long let. When we moved in we recieved no check in report. We were then not supplied with this until after we had been given notice to leave. It was completely and utterly innaccurate. Could ...
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“the estate agent just lied about everything including previous sold ......”

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Apr 01,2015
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James
By: 'ukc3'
Apr 01,2015
2 people found
this helpful
the estate agent just lied about everything including previous sold prices in the area and what the property would include. Couldn't advise on any useful information. Missed appointments and did nothing to aid relation between seller and buyer. If you are thinking of selling a ...
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“Amanda was absolutely brilliant in sorting our property maintenance and ......”

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Feb 15,2015
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Amanda
By: 'Indre'
Feb 15,2015
1 people found
this helpful
Amanda was absolutely brilliant in sorting our property maintenance and other issues. She always promptly responded to our calls and emails also followed up on all works we have requested to do on a short notice and even during busy Christmas period. We had some ...
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“I have had nothing but a shoddy service since my ......”

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Jan 24,2015
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By: 'Theresa'
Jan 24,2015
7 people found
this helpful
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The ...
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By: Nicola McGrath
Jan 26, 2015
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Dear Theresa, Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the issues you have raised. Kind regards Nicola McGrath Customer Service Manager [email protected] ...

“I've been using estate agents for over 10 years in London ......”

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Dec 15,2014
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Katie
By: 'Unhappy'
Dec 15,2014
2 people found
this helpful
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the ...
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What agent could do to change your mind?
See above
Attached Filesnbsp;
Comment on agent fees
Clean was to expensive for the poor quality
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“From start to end of using Acorn I was completely ......”

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Dec 15,2014
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Matt
By: 'BJ'
Dec 15,2014
3 people found
this helpful
From start to end of using Acorn I was completely dejected with their service. To start with I was meant to be purchasing a property through them, after going through sealed bids and being accepted, they suddenly kept on requesting additional money to ensure the ...
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What agent could do to change your mind?
Need to manage people's expectations better. Don't ever appear to be doing something unprofessionally as the customer will immediately distrust you.
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“I could not be happier with the way my sale ......”

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Dec 08,2014
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Jack
By: 'Ashley'
Dec 08,2014
0 people found
this helpful
I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a ...
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“Misplaced my keys when showing prospective tenants around so I ......”

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Oct 17,2014
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By: 'T'
Oct 17,2014
1 people found
this helpful
Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt ...
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What agent could do to change your mind?
Simply doing the job they are being paid to do would be a great start
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“I had 5 agents that came to value my property in ......”

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Oct 06,2014
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Johnathan
By: 'Miss'
Oct 06,2014
1 people found
this helpful
I had 5 agents that came to value my property in SE23 and several undervalued it by over £30k, one got lost and came with no information pack and the other tied you in a contract for too long. I decided to go with my instinct ...
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“I put my property up for sale with Acorn Lewisham ......”

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Sep 11,2014
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Jack
By: 'Never'
Sep 11,2014
3 people found
this helpful
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare. First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be ...
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What agent could do to change your mind?
Acted more professional. I think the sales rep needs more training especially in communication.
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“I highly recommend Joshua, he has been so helpful and ......”

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Aug 19,2014
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Joshua
By: 'Sarah'
Aug 19,2014
0 people found
this helpful
I highly recommend Joshua, he has been so helpful and professional throughout the sale process of my house from the moment that we met when he came to my house to value, the lovely photos that he took and the way that he conducted my ...
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“I was advised by a friend not to use Acorn ......”

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Jun 30,2014
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By: 'Very'
Jun 30,2014
0 people found
this helpful
I was advised by a friend not to use Acorn when I decided to let out my flat, however having met with the very enthusiastic letting agent I thought that she may have been unlucky with having poor service given to her, biggest mistake of ...
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What agent could do to change your mind?
Firstly they could have found me a proper tenant first time around instead of wasting time with a totally unsuitable tenant. They could use a proper inventory company that knows what they are doing. They can try to concentrate on the telephone call they are on so they know what property they are discussing. To call back when you have left a message. To send you a statement every month without having to chase them. To act promptly and efficiently, and if they have too many properties to look after hire more staff
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“James at the SE12 branch... lie after lie after lie. ......”

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Jun 16,2014
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James
By: 'Dan'
Jun 16,2014
1 people found
this helpful
James at the SE12 branch... lie after lie after lie. Lies in a polite manner, I will admit! To start off I had requested a viewing with James for a property requiring total modernisation. After the viewing I put in an offer £20,000 below the guide ...
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What agent could do to change your mind?
STOP BEING CORRUPT, LYING A***HOLES.
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By: James
Aug 20, 2014
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Dear Dan, We sell a lot of properties every month but thankfully we keep a record of all transactions. We don't however have record of the above purchase. Could you please reply to this post with the address of the property so I can look into this matter further, alternatively please email me directly at [email protected] Regards, James Drewett ...

“I'm letting my flat through Acorn for 4 years now as ......”

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Apr 30,2014
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Irfan
By: 'Mauricio'
Apr 30,2014
0 people found
this helpful
I'm letting my flat through Acorn for 4 years now as I am overseas. The first tenant stayed for 3 years, acorn only checked the property twice during those 3 years when they told us they would do a check every 6 months. When the tenant left, every potential ...
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What agent could do to change your mind?
Do what is expected from them, only that.
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“We have had the worst experience a tenant can imagine ......”

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Apr 25,2014
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By: 'Travis'
Apr 25,2014
0 people found
this helpful
We have had the worst experience a tenant can imagine with our rental from Acorn. Our review is however mixed as not all aspects of the tenancy arrangement have been negative. We received great service from the letting office represented by Mr Callum Haughton. He ...
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What agent could do to change your mind?
The agent could have acted with more due attention and sympathy for the tenant which the company also represents. Her communication skills are awful and desires much improvement.
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“Considerably worse than useless - don't use them as letting ......”

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Feb 13,2014
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By: 'Robert'
Feb 13,2014
3 people found
this helpful
Considerably worse than useless - don't use them as letting agents. They cause more problems than they solve and squeeze as much cash out of landlords as tenants as possible. To big to care....
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“They rented me a property without hot water, central heating ......”

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Feb 05,2014
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By: 'NH'
Feb 05,2014
57 people found
this helpful
They rented me a property without hot water, central heating and when the electricity went off I moved out. I used the property as storage while they tried to sort. After 4 months of living with my SO I moved out (I freelance and there was ...
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What agent could do to change your mind?
See was nice and offered my fees back. But ultimately had no power and should never have letted the property unfinished.
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“We used Acorn to assist us in letting our property. ......”

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Jan 22,2014
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Alex
By: 'PRIVATE'
Jan 22,2014
0 people found
this helpful
We used Acorn to assist us in letting our property. Alex was incredibly unprofessional and we would warn others to be aware of his "sales pitch". He did initially find us tenants (after a long period), but those tenants did not match what we understood ...
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“RUN AWAY!!!To begin with the I lost £800 of my ......”

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Jan 10,2014
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By: 'Alex'
Jan 10,2014
4 people found
this helpful
RUN AWAY!!! To begin with the I lost £800 of my deposit with the agency making claims for damage that have been reported from the beginning of the tenancy. The inventory was completely unprofessional, having items in check in that never existed and having items missing ...
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What agent could do to change your mind?
Being fair and professional, sent the mattress I paid for to me. Paying me reparations for my stolen bike and 7 months of disrepair.
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“We rented a property via Langford Russell, Chislehurst Office (and ......”

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Dec 04,2013
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By: 'MariaP'
Dec 04,2013
2 people found
this helpful
We rented a property via Langford Russell, Chislehurst Office (and subsequently dealt with Acorn Group, Lewisham on the property management side) and what appeared to be a nice property in a lovely location with great neighbors was completely ruined by the fact that the landlord ...
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“Very frustrating experience dealing with Acorn. The property was not ......”

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Dec 01,2013
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By: 'TJ'
Dec 01,2013
0 people found
this helpful
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency ...
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What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don't feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.
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“Run away from Acorn whilst you can. We had to ......”

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Nov 27,2013
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Samantha
By: 'C'
Nov 27,2013
4 people found
this helpful
Run away from Acorn whilst you can. We had to deal with two major issues which made us realise the lack of professionalism and integrity between these two people in this company. First issue, we were told to pay a professional cleaning fee upfront to ...
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“I am not usually one to write reviews, positive or ......”

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Nov 27,2013
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Glen
By: 'Happy'
Nov 27,2013
0 people found
this helpful
I am not usually one to write reviews, positive or negative, but after having such a great experience with Acorn at Forest Hill, I feel the need to let people know about their exceptional customer service. From the outset, I found Acorn professional and easy ...
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“Dreadful experience dealing with Acorn while trying to buy a ......”

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Nov 05,2013
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Martin
By: 'adysladies'
Nov 05,2013
1 people found
this helpful
Dreadful experience dealing with Acorn while trying to buy a share of freehold flat. Had offer accepted under the condition that the lease would be extended. Vendor and agent ignored questions and instructions on lease length for two months, then agent phones to ask about ...
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What agent could do to change your mind?
Be honest and responsive throughout the process, not undermine our solicitor
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“I co-run a property development fund and am amazed by ......”

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Nov 04,2013
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By: 'Jim'
Nov 04,2013
2 people found
this helpful
I co-run a property development fund and am amazed by my recent experience. Recently, they sold a flat on Wellmeadow road, hither green. Its a small two bed at an. attractive asking price (£180k). I know the area well & even in need of considerable work, ...
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What agent could do to change your mind?
Actually arrange viewings for interested parties.......
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By: Ziggy
Nov 03, 2014
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I currently have a house on the market with Catford Acorn. It has been with them now for about a month, I've had no paperwork through, there is no board up and have had one viewing. While I acknowledge that there is a lot of work needed on my property, I was made an offer by this one viewer which was £35,000 below the asking price - apparently he is somebody who has been in the building trade and would like a project! When I only reduced the price by £27,000 he wasn't interested.... Acorn ...

“Horrible and stressful experience, even if you like the property ......”

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Oct 31,2013
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By: 'Acron'
Oct 31,2013
1 people found
this helpful
Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence ...
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“Gazumped by Acorn Kennington Branch!My wife and I had ......”

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Oct 22,2013
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Steven
By: 'parod'
Oct 22,2013
9 people found
this helpful
Gazumped by Acorn Kennington Branch! My wife and I had an offer accepted on a property listed by Acorn. The sale went to sealed bids as were many offers. We submitted our offer, at nearly £30k over the asking price, and it was accepted by ...
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What agent could do to change your mind?
Be true to their word.
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“Seriously. Do not ever rent with this company. They are ......”

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Oct 21,2013
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Natalie
By: 'P***ed'
Oct 21,2013
3 people found
this helpful
Seriously. Do not ever rent with this company. They are ridiculous. I am a current tenant; firstly my move in requirements have not been met, my flat is damp and wet, I have had a carbon monoxide scare and the agents are idiotic. I cannot ...
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What agent could do to change your mind?
-be a bit more considerate to people's situations - have a better attitude - be more organised - have communication training because non of your staff seem to know how to communicate. - be better property managers. (my property had a hole in the roof and damp everywhere on move in) you claim to not have known about the damages. - my flat was a shit hole when I arrived. CLEAN YOUR PROPERTIES.
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“Terrible and pushy agent.We went to see a flat ......”

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Aug 20,2013
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By: 'avoid'
Aug 20,2013
1 people found
this helpful
Terrible and pushy agent. We went to see a flat as prospective buyers. Firstly, the agent (without telling me) had booked me in for a block viewing. When I am wanting to spend hundreds of thousands of pounds, I find this to be extremely rude ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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