Acorn Group Estate Agents
2.2/5, 160 reviews
35% recommended
67% lettings valuation accuracy
47% lettings fee satisfaction
As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors. show more As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.

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Latest Reviews

 View all Reviews 160
29th Aug 2024
reviewed by 'Alison'
“As a landlord, they've been unresponsive. disorganized and crap on both securing tenants and servicing the property. Do not use ......”
6th Aug 2024
reviewed by 'Elis Balla'
“Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to ......”
10th Feb 2024
reviewed by 'Ray'
“Terrible service, constantly given the run around to the point where I missed out on another property with another letting ......”
25th Jan 2024
reviewed by 'rustam'
“Have not seen a worst estate agent in my life....”
4th Dec 2023
reviewed by 'Sammy'
“I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet ......”
23rd Nov 2023
reviewed by 'Charlotte Edwards'
“Acorn have been my property agent for a while and whilst the customer service has been ok, within the past 6 ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 47% £775 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 20 20 47 11 7 2 4 4 26
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Acorn Group Estate Agents Branches (view all 31)
Bermondsey, SE1
Bexley Heath, DA6
Bromley, BR1
Bromley, BR1
Bromley, BR2
Bromley, BR3
Bromley, BR6
Bromley, BR7

“James was very helpful and got our application through blisteringly ......”

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Jan 17,2018
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James
By: 'Dirac'
Jan 17,2018
0 people found
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James was very helpful and got our application through blisteringly quickly. He explained the process very clearly and I was very satisfied....
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Comment on agent fees
Industry standard
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“Acorn Agencies probably vary from town to town but my ......”

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Dec 22,2017
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By: 'Second'
Dec 22,2017
0 people found
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Acorn Agencies probably vary from town to town but my experience with them was not pleasant, apologies after apologies proves they were wrong in the first place and as a reputable high street agent their attitude in customer service is very bad and communication between ...
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Comment on agent fees
Bad, their fees are ridiculous for what they do
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By: Andrew Roberts
Dec 22, 2017
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Hi..I am sorry that you have not received the level of service you expected from our office. I would be very pleased to learn more about the specifics of your complaint and see what I can do to rectify the issue. Perhaps you could email me on [email protected]. Thanks. Andrew Roberts - Customer Relations Manager ...

“I am very grateful with the service I have received ......”

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Dec 09,2017
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By: 'SK'
Dec 09,2017
0 people found
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I am very grateful with the service I have received from Acorn Agents. Shamia Oakley-Rowe was extremely helpful during the process. All my queries were answered efficiently. I found him to be very courteous and professional....
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Comment on agent fees
Good
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“Last month I was in a difficult situation to find ......”

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Dec 08,2017
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By: 'Adriana'
Dec 08,2017
0 people found
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Last month I was in a difficult situation to find a property for rent with my budget. When I contact this Agency , were very prompt with the viewing and after that very flexible and helpful. I moved in within less than a week, which was ...
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Comment on agent fees
Good
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“Really impressed with the friendly and honest service. Jack and ......”

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Dec 06,2017
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Andrew
By: 'Amita'
Dec 06,2017
0 people found
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Really impressed with the friendly and honest service. Jack and Andrew pushed hard to get our sale through and we are very grateful. THANK YOU....
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Comment on agent fees
Good.
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“Jack worked extremely hard to complete this very complicated sale. ......”

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Nov 26,2017
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Jack
By: 'Sarah'
Nov 26,2017
0 people found
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Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis. It was due to him that ...
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“Ricky the Branch Manager said he could sell our property ......”

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Nov 14,2017
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By: 'AZ'
Nov 14,2017
0 people found
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Ricky the Branch Manager said he could sell our property within 7 days at full asking price and we saw he sold a couple in our neighbourhood in the previous weeks so decided to opt for Acorn. Within 7 days we received a somewhat fraught phone call ...
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Comment on agent fees
Took house off market to let instead
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By: Andrew Roberts
Nov 15, 2017
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Hi "AZ", I am sorry to hear about this and would really like to investigate the issue further. Would you be able either call me on 020 83156922 or email me at [email protected] with the property address please? Thanks. Andrew Roberts - Customer Relations Manager ...

“Aidan has been fantastic, stuck to his word and delivered ......”

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Nov 06,2017
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aidan
By: 'Andrea'
Nov 06,2017
0 people found
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Aidan has been fantastic, stuck to his word and delivered to his promise. Very happy with Acorn and Aidan! I am sure they will deliver equally well during the tenancy....
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Comment on agent fees
a bit steep, but they delivered
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By: Andrew Roberts
Nov 07, 2017
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Thanks for the review Andrea and glad you were happy with the service received. Andrew Roberts - Customer Relations Manager ...

“Waste of time. Agent was pesky throughout the week over ......”

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Oct 31,2017
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Yousef
By: 'Disappointed'
Oct 31,2017
0 people found
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Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and ...
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By: Andrew Roberts
Oct 31, 2017
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Dear "Disappointed...". As I wanted to reply to your Facebook message, unfortunately Yousef was unavoidably detained by other viewers at other properties during the day which had a knock on effect throughout the day. You were called 15 minutes before the viewing time to explain this and that he would running around 15 minutes late. This was unacceptable to you and due to Youssef's colleagues schedule we were unable to offer an alternative time on the day. We are of course very sorry for this but ...

“We instructed Acorn to market our flat in June. Laura ......”

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Oct 21,2017
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By: 'Ian'
Oct 21,2017
1 people found
this helpful
We instructed Acorn to market our flat in June. Laura was very helpful to complete the advert promptly, which looked very professional. We were informed that Acorn already had several potential buyers ready to view the flat, so were very hopeful. We timed the sale ...
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Comment on agent fees
Average
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By: Andrew Roberts
Oct 23, 2017
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Dear Ian, I am very sorry to hear about your recent experience with our Crystal Palace office. I would like to investigate this internally and wondered if you could let me have the property address in question please? Thanks. Andrew Roberts - Customer Relations Manager ...

“I would strongly advise anyone looking to rent to avoid ......”

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Oct 09,2017
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Endija
By: 'MarkB'
Oct 09,2017
1 people found
this helpful
I would strongly advise anyone looking to rent to avoid these cowboys. The lady, Endija, who showed us round our house had absolutely no idea about the place, she couldn't tell me anything about the gas/electric, what boiler was in place, she didn't even ...
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Comment on agent fees
Bad - the agency fees where around £200 from what I can remember, and I think we got aboslutely nothing for our money, other than the printing of the contract. Also had a very expensive check in and check out cost, as well as a scandolous cleaning fee. Avoid at all costs.
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By: Andrew Roberts
Oct 17, 2017
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Firstly, I am very sorry to hear about your experience with our London Bridge office. We pride ourselves in providing all our clients with excellent service from start to finish and so to hear this is disappointing. I will be speaking to the individuals concerned and will come back to you once I have investigated the details. With regards to fees, you should have been presented with a statement of accounts before committing to the offer, which highlights all fees associated with the tenancy. ...

“I had the worst experience with this estate agents if ......”

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Oct 06,2017
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By: 'Kayla'
Oct 06,2017
0 people found
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I had the worst experience with this estate agents if your selling your house be very cautious about using this branch, I've had to ask for my house to be taken off the market with them because there service is so bad! Firstly I signed ...
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By: Andrew Roberts
Oct 17, 2017
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Dear Kayla I am very sorry to hear about the experience you have had with our Forest Hill office. I would like to investigate this in more detail and would be grateful if you could email me at [email protected] the full property address? Thanks Andrew Roberts - Customer Relations Manager ...

“We had an awful experience with Acorn when purchasing a ......”

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Aug 21,2017
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By: 'Tinks18'
Aug 21,2017
1 people found
this helpful
We had an awful experience with Acorn when purchasing a house - it's clear that they represent the seller's needs 100%, with no regard for the buyer. We found Acorn to be unnecessarily aggressive and meddling into matters that our solicitors were already managing perfectly fine. ...
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“I have had a brilliant service buying my new flat ......”

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Aug 09,2017
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Louis
By: 'Monica'
Aug 09,2017
1 people found
this helpful
I have had a brilliant service buying my new flat and felt very much looked after by Louis through what turned out to be a very stressful time! Louis was a brilliant communicator, very honest, kept me up to date regularly and always returned my ...
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Comment on agent fees
NA
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“I had my property valued with Acorn and have been ......”

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Jul 25,2017
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By: 'Sydenham'
Jul 25,2017
1 people found
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I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where. The sales negotiator was late and lied ...
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By: Andrew Roberts
Jul 31, 2017
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I am sorry to hear this and would really like to investigate the issue further. Would you be able to email direct on [email protected] or call me on 020 8315 6922 to provide me with more details? Thanks. Andrew Roberts - Customer Relations Manager ...

“Acorn Sydenham's branch manager came to our home to do ......”

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Jul 19,2017
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By: 'Sminton'
Jul 19,2017
1 people found
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Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience. As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking. We were talked at ...
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“Where to begin? Forced to pay an end of tenancy ......”

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Jun 22,2017
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Matt
By: 'Drummanmatt'
Jun 22,2017
2 people found
this helpful
Where to begin? Forced to pay an end of tenancy cleaning fee way in excess of the market rate before I could sign a tenancy agreement. Chasing me for a decision on whether to extend my lease another year 3 months before it ended. Turning up ...
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Comment on agent fees
A rip off. Not value for money (from the tenant or landlord side)
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By: Andrew Roberts
Jun 22, 2017
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Hi Matt, As a follow up to this, I have found your details now and can see that the Landlord DID instruct us to relet the property, which we have successfully done. I have also seen copies of numerous emails between you and our branch at London Bridge where appointments and timings were confirmed and you acknowledged. Again very happy to discuss this in detail with you and can confirm that your deposit return was authorised yesterday. Regards Andrew ...

“Dammy was extremely helpful in order to move my daughter ......”

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Jun 06,2017
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Dammy
By: 'Samcodling'
Jun 06,2017
0 people found
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Dammy was extremely helpful in order to move my daughter in her flat as smoothly as possible. Communication was excellent and we really appreciate all your hard work....
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“We rented through them and decided on a place, we ......”

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May 30,2017
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By: 'Bee'
May 30,2017
2 people found
this helpful
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign ...
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Comment on agent fees
Bad
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By: Bee
May 31, 2017
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Hi Andrew, I've been busy moving into my new home, hence the late response. I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants. But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week ...

“Richard from Acorn is Catford valued and managed the sale ......”

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May 29,2017
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By: '1bedflatsold'
May 29,2017
1 people found
this helpful
Richard from Acorn is Catford valued and managed the sale of my flat. I had three agents come in initially and Richards local knowledge and eagerness to sell my stood out by far from the others. The sales process was a rocky one due to ...
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Comment on agent fees
Fair
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“Very dissapointing service. I pay acorn Each month to park ......”

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May 26,2017
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By: 'Kc'
May 26,2017
1 people found
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Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third ...
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By: Andrew Roberts
May 26, 2017
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Hi KC. I am sorry to hear about your experience and would very keen to try and put things right. Would you be able to email me your contact details and I will give you a call after the weekend? Thanks Andrew Roberts - Customer Relations Manager [email protected] ...

“Unprofessional. Just want to get things done easy and quick ......”

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May 09,2017
Minithumbdown
By: 'Hugo'
May 09,2017
1 people found
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Unprofessional. Just want to get things done easy and quick but not in the correct and fair manner. lack of skills to do service, negotiation or provide the right information. Bad for both landlord and tenant cus they lie to both side Letting agent has ...
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By: Andrew Roberts
May 09, 2017
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Hi Hugo. I am sorry to hear about this. Would you like to give me a call to discuss your issues? Andrew Roberts - Client Relationship Manager ...

“Acorn are reliable and always keep their word. They are ......”

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Apr 11,2017
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James
By: 'Faustina'
Apr 11,2017
0 people found
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Acorn are reliable and always keep their word. They are good in keeping me informed of progress and would highly recommend them to friends and family....
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Comment on agent fees
Their fees are reasonable.
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“Dear Belinda.Having you head our sale meant the difference. ......”

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Mar 30,2017
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Belinda
By: 'Tim'
Mar 30,2017
0 people found
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Dear Belinda. Having you head our sale meant the difference. Good team work. Today, we finally exchanged, over 4 tortuous months after acceptance of offer. You kept your cool, constantly communicating with all parties and keeping us in the know. This is gave us comfort and ...
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Comment on agent fees
Well worth it.
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“Richard Allen the director made the initial contact to view ......”

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Mar 09,2017
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By: 'Carroll'
Mar 09,2017
0 people found
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Richard Allen the director made the initial contact to view the property. His approach and the Catford Team's approach was outstanding, professional and charismatic from commencing the instruction to the conclusion and completion of selling the property. There was nothing to small to assist the ...
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Comment on agent fees
The agent's deserved the fees they were given on completion.They worked conscientiously to achieve a sale on my property.
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“I've been letting via Acorn since 2012 and my experience with ......”

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Feb 24,2017
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Thina
By: 'Tenant'
Feb 24,2017
0 people found
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I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've ...
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Comment on agent fees
See above about the comment on annual contract renewal.
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“I made an offer for a two bedroom flat for £492,500 ......”

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Feb 16,2017
Minithumbdown
By: 'disappointed'
Feb 16,2017
2 people found
this helpful
I made an offer for a two bedroom flat for £492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn ...
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By: Andrew Roberts
Feb 24, 2017
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Really sorry..just seen your reply. Understand that you are speaking regularly to Brendan now, but please call me if you need anything further. Andrew 020 8315 6922 ...

“Absolutely fantastic at getting back to you ASAP to move ......”

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Aug 31,2016
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By: 'Angrytenant'
Aug 31,2016
8 people found
this helpful
Absolutely fantastic at getting back to you ASAP to move you in and take your money. Non-existent after that. Endless emails and calls to try and get issues with the flat sorted and nothing all back from them. The conditions of us moving in were ...
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What agent could do to change your mind?
Bad, overpriced. Professional cleaning fee for 2 people who took an entire day to mop a floor!
Attached Filesnbsp;
Comment on agent fees
Bad, overpriced. Professional cleaning fee for 2 people who took an entire day to mop a floor!
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“Terrible experience. The agents are unreliable, rude and provide you ......”

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Jul 29,2016
Minithumbdown
By: 'SK48'
Jul 29,2016
1 people found
this helpful
Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and text messages without any option to opt out! Stay away from this agency....
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“Lack of correspondence. Never received response to my email queries. ......”

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Oct 14,2015
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Karen
By: 'Buyer'
Oct 14,2015
1 people found
this helpful
Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards ...
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What agent could do to change your mind?
Answer to queries quickly and efficiently.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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