67% lettings valuation accuracy
47% lettings fee satisfaction
As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.
show more
As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.
Latest Reviews
View all Reviews 160
29th Aug 2024
reviewed by 'Alison'
6th Aug 2024
reviewed by 'Elis Balla'
4th Dec 2023
reviewed by 'Sammy'
23rd Nov 2023
reviewed by 'Charlotte Edwards'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 47% | £775 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 20 | 20 | 47 | 11 | 7 | 2 | 4 | 4 | 26 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Acorn Group Estate Agents Branches (view all 31)
Aug 29,2024
Aug 29,2024
1
people found
this helpful
this helpful
As a landlord, they've been unresponsive. disorganized and crap on both securing tenants and servicing the property. Do not use unless you want to be gouged constantly with unanticipated costs....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2024
Aug 06,2024
0
people found
this helpful
this helpful
Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2024
Feb 10,2024
1
people found
this helpful
this helpful
Terrible service, constantly given the run around to the point where I missed out on another property with another letting agent.
Took a holding deposit to then continue to host viewings at the same property and then gave the property to someone else and lied ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2024
Jan 25,2024
0
people found
this helpful
this helpful
Have not seen a worst estate agent in my life....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26, 2024
View all comments
(1)
Hi "rustam". Sorry to read your review. Please email [email protected] with more details of your issues and we will look to resolve them. Thanks. ...
Dec 04,2023
Dec 04,2023
0
people found
this helpful
this helpful
I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet in terms issue of maintenance they don't care and lack of empathy about people living in there property all they care is money if you ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2023
Nov 23,2023
0
people found
this helpful
this helpful
Acorn have been my property agent for a while and whilst the customer service has been ok, within the past 6 months when my property agent has been off, they have been unable to look after my property....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2023
Jun 26,2023
0
people found
this helpful
this helpful
I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2023
Jan 17,2023
0
people found
this helpful
this helpful
I hired Acorn for managing my property in Dartford. Unfortunately, have ended up in a situation where the tenant brought in by Acorn has left without paying the utility bills. The tenants did not change the accounts to their name from mine (landlord). The utility ...
read full review
read full review
Was this helpful?
Yes
Yes
May 25, 2023
View all comments
(1)
Hi Laletendu. I am sorry to read your review but not sure this should be aimed at us. The tenancy agreement states that the tenants are responsible for the utility bills, the tenants are also advised of this in our pre-tenancy emails and calls. Unfortunately, as the agent, we do not have the powers to force the tenants to sign up to the utility companies nor can we enforce action against them to pay the bills. However, all utility companies are aware of this so, as I am sure you have been advise ...
Feb 03,2022
Feb 03,2022
0
people found
this helpful
this helpful
Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the landlord to pay for new locks out my deposit.
Dishonest, incompetent and shambolic....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2022
Jan 24,2022
1
people found
this helpful
this helpful
I was looking to buy a property that was advertised by Acorn
I asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
Adam and Sophie have done a fantastic job of selling my flat. They managed to get offers in the first weekend and have been excellent during the period leading up to exchange. Adam's experience has shone through and made the process super efficient. A refreshing ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2021
Nov 08,2021
0
people found
this helpful
this helpful
Acorn Property Management's Andrew Roberts, my name's Matthew Blaize, The Prince Of Orange SE16. Where necessary I'll use time/date stamped references. Prospective Acorn customer feel free to Gmail me for a totally unfettered testimonial.
2 formal complaint procedures in 15 months. When freeholders have to explain ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2021
Oct 21,2021
1
people found
this helpful
this helpful
We encountered nothing but stress and incompetency from the team in Crystal Palace from start to finish. They were not transparent and were not interested at all in acting in our best interests . As soon as our offer was accepted they withdrew all assistance and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2021
Sep 14,2021
1
people found
this helpful
this helpful
Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2021
May 15,2021
0
people found
this helpful
this helpful
Excellent team. Very professional from valuation to completion. Very good at chivvying slow solicitors and pushing through the sale. Happy to recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2020
Dec 17,2020
0
people found
this helpful
this helpful
Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2020
Aug 09,2020
0
people found
this helpful
this helpful
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham.
Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2020
Jul 09,2020
0
people found
this helpful
this helpful
They are thieves posing as real estate agents!! Our pipes started rattling so loud at night which kept us and our neighbours up the whole night. After multiple complaints from my neighbours and I were left unanswered. It took them two weeks to send someone ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2020
Jun 21,2020
4
people found
this helpful
this helpful
The only good thing I can say about Acorn is that we are no longer letting our flat through them. FAIL ONE: Their very aggressive letting agent offered to discount our first month set-up fee from £360 to £199 but they charged us £360 regardless. The letting office ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2020
Mar 10,2020
0
people found
this helpful
this helpful
Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us informed....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2020
Jan 28,2020
1
people found
this helpful
this helpful
They gave me a bad reference just to keep me in my property.
Used to FAKE reason of late rent payments (one that can be justified by them, the other two cannot even be counted - this can be proofed).
Sought legal advice and as ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2020
Jan 14,2020
0
people found
this helpful
this helpful
If I could give 0 stars I would, I have been lied to constantly, I was told there were no parking spaces being distributed until I spoke to a new Tennant who was given a parking space the week she moved in, I had been asking ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2019
Oct 28,2019
1
people found
this helpful
this helpful
I just moved into my rented place and Acorn Team has been a real support.
I would like to thank you Mantas and Katrina for your brilliant support...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
Acorn Estates Bexleyheath branch -
Poorly trained , inept and some staff just totally incompetent with very limited communication. One member of staff discussed other clients, whilst different staff discussed their colleagues with us....some showed absolutely no courtesy when on the phone.
Before our lease ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2018
Aug 29,2018
0
people found
this helpful
this helpful
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered ...
read full review
read full review
Comment on agent fees
Bad, I honestly cannot think what the fees went toward.
Was this helpful?
Yes
Yes
Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
We was given all the old spill whilst Matt came to value our property, why they was worth the extra percentage etc as they go the extra mile, what fools we were. Totally unprofessional our property was non traditional construction, ( which is fine) but some ...
read full review
read full review
Comment on agent fees
Expensive
Was this helpful?
Yes
Yes
Jul 05,2018
Jul 05,2018
2
people found
this helpful
this helpful
First and foremost I am disappointed. I first view the property with Mo, and was pleased with what I saw. We asked mo some question about service charge and ect, we had to correct him, because we knew what he said was incorrect to our ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2018
May 09,2018
1
people found
this helpful
this helpful
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it.
...
read full review
read full review
Comment on agent fees
Bad. Not worth the money
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear "MC", could you please call me to discuss as you are raising quite a few issues here which I would like to investigate. Thanks. Andrew Roberts - Customer Relations Manager - 020 8315 6929 [email protected] ...
Feb 17,2018
Feb 17,2018
3
people found
this helpful
this helpful
Apart from their habit of spamming all the houses in the area even when they have no junk mail signs, they have let me down on three occasions.Always promise - don't deliver.......
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There ...
read full review
read full review
Comment on agent fees
Fees are excessive. Paid for cleaning and my flat was dirty when I moved in.
Was this helpful?
Yes
Yes
Feb 15, 2018
View all comments
(1)
Dear "BC", I am sorry to hear about your experience and would like to try and help if I can. Would you be able to email me at [email protected] or call me direct on 020 8315 6922. Thanks. Andrew Roberts - Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
