67% lettings valuation accuracy
68% lettings fee satisfaction
70 Upper Richmond Road, Putney, SW15 2RP
Latest Reviews
View all Reviews 105
17th Dec 2021
reviewed by 'Ryan'
24th Aug 2021
reviewed by 'Jasmin'
4th May 2021
reviewed by 'LC'
24th Apr 2021
reviewed by 'Kira'
10th Apr 2021
reviewed by 'Graham'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 68% | £420 | £1,880 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 51 | 33 | 0 | 0 | 2 | 0 | 5 | 5 |
Areas covered
- South-West London
Address
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Nov 01,2016
Nov 01,2016
3
people found
this helpful
this helpful
Ace relocations was always professional and friendly from the start. I stayed for 2 years in one of their beautiful homes and they were flexible when I was leaving which helped me a lot. Would recommend!!...
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Comment on agent fees
Given the location, the room was reasonably priced and did not increase during my time.
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Nov 23, 2016
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Thanks Bethany! You are welcome back anytime! ...
Oct 30,2016
Oct 30,2016
1
people found
this helpful
this helpful
He is a reliable person to work with, answers emails and phone calls very quickly and resolves problems in the same manner....
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Oct 31, 2016
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Thanks for your review. Please call the office when you get a chance so we can go into a bit more detail and tell me how we can improve going forward. ...
Oct 30,2016
Oct 30,2016
2
people found
this helpful
this helpful
am living with ace since a bit over a year and have had a quite pleasant experience. staff is very friendly and things are done quickly and on a personal level. though they are a bit chaotic at times this can also be quite charming, ...
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Comment on agent fees
no fees, as far as i remember
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Oct 31, 2016
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Thanks for the positive review Louise. We will take your comments on board and aim for 5 stars next time! ...
Oct 30,2016
Oct 30,2016
3
people found
this helpful
this helpful
Responsive agent with attention to detail. I have been with Ace Relocations for a year and will be for the immediate future....
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Oct 28,2016
Oct 28,2016
3
people found
this helpful
this helpful
My experience with Ace Relocations has been great from the start. They had my contract ready in no time, move-in day went according to plan and every time we had an issue they were able to solve it very quickly (thank you Tony!). The flat ...
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Oct 31, 2016
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Thanks for your review Maria, I am glad that you are broadly happy with the service we provide and I hope we can assist you when you decide to move again. ...
Oct 28,2016
Oct 28,2016
3
people found
this helpful
this helpful
I have known Chris for 1.5 years and all I can say is that he is a very hardworking individual with excellent personal and management skills. I quickly learned that I could go to him with any kind of issue and he would make sure that ...
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Comment on agent fees
I could not say anything bad regarding his fees.
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Oct 31, 2016
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Thanks for your kind words Eniko. You were an amazing tenant for us and I hope we can assist you again in the future. ...
Oct 28,2016
Oct 28,2016
2
people found
this helpful
this helpful
Recently finished my contract, my room was a bit expensive (hence the 4* only) but the service was excellent, weekly cleaning of the whole house (including the bedrooms!) and good communication throughout my stay....
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Oct 31, 2016
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Thanks Paolo. We would love to help you out next time you are in London and thanks for being a model tenant. ...
Oct 27,2016
Oct 27,2016
15
people found
this helpful
this helpful
I recently finished renting with Ace Relocations for 5 months and can honestly say without doubt that it was one of the worst experiences I have ever had renting a room in my entire life. They are quite simply one of the most unprofessional, disorganised and ...
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Comment on agent fees
No worse than any other letting agent, but considering the agro I had to endure whilst renting from them i'd classify them as appalling.
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Nov 03, 2016
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I think we should agree to disagree and both aim to improve our communication skills. However, Your libelous commentary regards 'fakes' is taken extremely seriously and frankly is preposterous! You are correct to say that we have many very satisfied residents (hundreds in fact) that have been with us for years. It is common knowledge that one can do a thousand good things and not be recognized for them but one bad thing and all of a sudden it's head line news. I have contacted a few of our resid ...
Oct 23,2016
Oct 23,2016
3
people found
this helpful
this helpful
Not sure why the previous negative reviews but I have just moved out from one of their houses where I stayed for well over a year. What I liked most is that they have a property management team taking care of the issues, We had ...
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Comment on agent fees
Fees are fairly high but the service justifies it.
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Oct 31, 2016
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Thanks so much for your good review. Please would you mind calling the office so I can see what property this refers to? ...
Aug 30,2016
Aug 30,2016
12
people found
this helpful
this helpful
Worst agent ever and I only emailed them to arrange viewing. Greg was very rude with his response and when I pointed it out he just sent an automated message as reply. Would not recommend....
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What agent could do to change your mind?
N/AAttached Filesnbsp;
Comment on agent fees
N/A
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Oct 30, 2016
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I am sorry but as explained on the phone, it is against our owners wishes to accept benefit claimants or animals. You swore at Greg on the phone in an extremely aggressive manner and I am satisfied that he was polite and professional at all times. ...
Aug 18,2016
Aug 18,2016
12
people found
this helpful
this helpful
We rented with Ace for one year and wow - I have never experience so many issues with a company during my years of renting. From the day we moved in there were issues with not only the room but the house as a whole. ...
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Oct 31, 2016
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(1)
Thanks for your feedback however I must say that we had numerous complaints regards your living standards. You also fell behind with your rent and we offered you lots of support until it appeared that you took advantage of our kindness. You also received your deposit back IN FULL. ...
Jul 14,2016
Jul 14,2016
18
people found
this helpful
this helpful
The most unprofessional company i have ever worked with.
I lived in one of their properties for over a year and without a doubt, there was continuous arguments for a good year! Arguments about locks on doors, arguments about a broken toilet (broken for 5 months ...
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Oct 31, 2016
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I am sorry but you did not join in with cleaning rota and was rude to our cleaners every time you saw them. You verbally abused our staff for no genuine reason and broke your contract. Some people are just impossible to help/ please I am afraid. ...
Jun 23,2016
Jun 23,2016
17
people found
this helpful
this helpful
Shambles, would not touch his company with a barge pole. In person and over email Chris was rude and outrageously unprofessional. Companies like this would not last outside of London as nobody would put up with such shocking service unfortunately the need and demand is ...
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What agent could do to change your mind?
N/A did not use them after them in the endAttached Filesnbsp;
Comment on agent fees
N/A did not use them after them in the end
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Oct 31, 2016
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Sorry but you failed referencing so we couldn't help you out here. ...
Mar 16,2016
Mar 16,2016
13
people found
this helpful
this helpful
Appalling service and so unprofessional. They failed on every single step of setting up a new tenancy agreement. Chris-the owner is very unprofessional. Phone doesn't work. Only reat contact was via text in which Chris sent extremely unproffessional, rude personal texts!
They didn't bother to ...
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What agent could do to change your mind?
They didn't do anything apart from waste our time. So paid a ridiculous amount for nothing. Got refunded in the end-but they didn't have a leg to stand onAttached Filesnbsp;
Comment on agent fees
They didn't do anything apart from waste our time. So paid a ridiculous amount for nothing. Got refunded in the end-but they didn't have a leg to stand on
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Oct 31, 2016
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I am sorry for the mess ups with with file. I agree that it was a mistake as we took it on as a favor for the owner (we don't usually work with these sort of files) I do apologize and I am glad that you received your full refund. We have for sure learnt from this experience and made the necessary improvements. ...
Apr 10,2015
Apr 10,2015
5
people found
this helpful
this helpful
I was constantly searching for a suitable property to rent. So a nice area, modern house with good transport links, for a suitable price. Very hard apparently in London. Until I came to view a property by ace relocations. I initially spoke with Chris, (the ...
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Oct 31, 2016
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Thanks so much for your positive comments. Please get in touch if you ever need assistance with a move again. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
