67% lettings valuation accuracy
68% lettings fee satisfaction
70 Upper Richmond Road, Putney, SW15 2RP
Latest Reviews
View all Reviews 105
17th Dec 2021
reviewed by 'Ryan'
24th Aug 2021
reviewed by 'Jasmin'
4th May 2021
reviewed by 'LC'
24th Apr 2021
reviewed by 'Kira'
10th Apr 2021
reviewed by 'Graham'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 68% | £420 | £1,880 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 51 | 33 | 0 | 0 | 2 | 0 | 5 | 5 |
Areas covered
- South-West London
Address
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Aug 10,2017
Aug 10,2017
0
people found
this helpful
this helpful
After months of job hunting after university, I finally received the great news that I had got a job in London. This joy soon turned to stress when I realised I only had 2 weeks to find a place to live in London and move down ...
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Comment on agent fees
Reasonable
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Dec 18, 2018
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Hi Harry, thanks for your positive feedback and I have noted your concerns regards resident profile matching. This is a key part of our success so I'm sorry for got getting it right this time - we have looked into it and I'm sure it won't happen again. ...
Jun 19,2017
Jun 19,2017
3
people found
this helpful
this helpful
The ace relocations team is a young group of very helpful agents. I've used their services twice, stayed at two different houses managed by ace relocations. I'll definitely recommend....
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Jun 21, 2017
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Hi Ola, thanks for being such an excellent resident of ours and we wish you an amazing future! ...
Jun 15,2017
Jun 15,2017
3
people found
this helpful
this helpful
I've been in the property for 1 year! Never big problems they also professional and competent cleaners! Definitely will Suggest as options for someone!...
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Comment on agent fees
Good
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Jun 21, 2017
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Thank you so much for your feedback, it's greatly appreciated. Please get in touch with us if you ever need help finding accommodation again! ...
May 22,2017
May 22,2017
3
people found
this helpful
this helpful
Ace Relocations are one of many agents o have used over the years in London, and have been fantastic in providing a good level of service for the duration of our tenancy (Sep - May) and the only reason we're leaving is due to relocation ...
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Comment on agent fees
Good
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May 24, 2017
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Hi Tom, thank you very much for taking the time out to give us such positive feedback. We really do appreciate it and naturally, you are always welcome back to any of our properties in the future. ...
May 16,2017
May 16,2017
3
people found
this helpful
this helpful
I have dealt with Ace Relocations for over a year now and had two properties from them since i moved down to London. Never had any major issues with them at all, the first property was absolutely perfect and everything was sorted from their side ...
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Comment on agent fees
Seems fair and in correlation with all other agency fees on the market
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May 24, 2017
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Hi Ben and thank you for your positive review. You and your friends were excellent residents for us and we very much appreciate your business. ...
May 16,2017
May 16,2017
3
people found
this helpful
this helpful
Had no major issues. Any small problems we had were sorted out quickly. Staff were professional and helpful with moving in to the property. Would recommend....
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May 24, 2017
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Hi Beau, thank you very much for your review, much appreciated. ...
May 09,2017
May 09,2017
3
people found
this helpful
this helpful
I had a really good experience with ace relocations. The room was beautiful and I got to say what furniture I wanted. They also matched housemates up perfectly and we all got on really well.
The cleaning service was really good.
Tom and tony were ...
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Comment on agent fees
The agengs fees were fair.
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May 24, 2017
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Hi Jane, we really appreciate you taking the time out to write such positive feedback so thank you very much. ...
May 08,2017
May 08,2017
3
people found
this helpful
this helpful
I found The team at Ace relocations very straightforward, professional and stress free, so all in all very happy all round...will miss my room in a lovely house.
Thanks to Greg for showing me round..
Would recommend!...
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Comment on agent fees
Agent fees are fair.
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May 24, 2017
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Hi Steve and thank you very much for your feedback. We would love to have you back in any of our properties so please do get in touch if you ever need relocating again. ...
May 04,2017
May 04,2017
3
people found
this helpful
this helpful
I lived in a room rented from this agency for 2 months and I was really satisfied with that. The service was excellent and also the flat, they provide new or renewed ones with nice flatmates and good public transport access, so everything is given to ...
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May 24, 2017
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Hi Dorka, thank you so much for your review and please get in touch if you ever need any help in the future. ...
May 03,2017
May 03,2017
3
people found
this helpful
this helpful
I have been with the Agency for 6 months and I was extremely pleased with the service provided.
Everyone was very helpful and available at all times.
Especially Greg was very professional and I would definitely recommend him.
The House was great, very well maintained and ...
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Comment on agent fees
Everything was spot on
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May 24, 2017
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Hi Costa, you have been the perfect resident for us and we very much appreciate it. Many thanks and please do get in touch if you ever need help again. ...
Apr 24,2017
Apr 24,2017
14
people found
this helpful
this helpful
By far, not only the worst agents I've ever worked with, but also, the worst type of people you could imagine, rude, liars... I just finished my tenancy with them and taking advantage that I went back to my country they just gave me back ...
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Apr 26, 2017
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By far the worse resident we have ever had the miss-fortune to come across and it just goes to show that referencing can not highlight an individuals preference for narcotics or filth. Alfons was unhelpful and rude from start to finish and made it difficult for our cleaning division to clean his room as his clothes were always left scattered across the floor (the cleaners are not allowed to touch/ move personal items) This level of filth plus a habit for cannabis use made it impossible to work/ ...
Apr 16,2017
Apr 16,2017
14
people found
this helpful
this helpful
Extremely rude staff, who con tenants into terms not previously mentioned at viewings. Very rushed and pushy when getting you to sign up to their rooms and then rude thereafter on the phone or by email when you have worked out that you have been ...
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Comment on agent fees
bad
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Apr 22, 2017
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Hi and thanks for your feedback but what did we do wrong? I need to know exactly what we did wrong here as you have just called us 'con men' without saying what we did wrong. Please tell me so I can look into it, thanks. ...
Apr 16,2017
Apr 16,2017
3
people found
this helpful
this helpful
Siobhan woods was really helpful when I was looking for a place, I am new to London and I wanted somewhere accessible for a decent price. She placed me in a great location with 24 hour shop service and underground station nearby which allows me to ...
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Comment on agent fees
She knew the ins and outs of the zones and attractions local to me. The measurements of the rooms as well as helping me find the best room available within my budget.
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Apr 08,2017
Apr 08,2017
3
people found
this helpful
this helpful
I came across Ace Re locations on spareroom in March 2016 when I was looking for a room in Wimbledon area. I was attracted to the look of the rooms and the fact that there was a weekly cleaner (I dont like going through the argument ...
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Comment on agent fees
They are high but worth it I feel. The agent i was with previously had the same fees but pretty much didnt do much at all. You could only get hold of them via email , they never fixed anything.
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Apr 12, 2017
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Hello Norma, thanks for your positive feedback! I wish you the very best for the future and thank you for your custom. ...
Mar 28,2017
Mar 28,2017
15
people found
this helpful
this helpful
Very eager and helpful to begin with - no acknowledgement of requirements thereafter. Seems to be no communication between the person who shows the room and makes all the promises to the person who is then very eager to take your money before sending you ...
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Comment on agent fees
Ridiculously Bad (holding fees)
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Feb 20,2017
Feb 20,2017
8
people found
this helpful
this helpful
Unfortunately can't review them too thoroughly as nobody turned up to show me and my partner around the house, which just meant a wasted drive to Richmond. Tried calling the office to get an explanation and no answer. Received a message from the agent the ...
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Feb 21, 2017
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Thanks for the review Sam and I am very sorry for the inconvenience caused. I have spoken with Greg who has apologized as well. There is no excuse and we will definitely learn from this to ensure it doesn't happen again. If you would be kind enough to give me a call I would like to offer you some compensation for the inconvenience caused. ...
Feb 13,2017
Feb 13,2017
3
people found
this helpful
this helpful
I was a tenant of Ace Relocations for 6 months. The staff was always avaliable, helpful and fast responding to issues i.e. fixing bathroom lights. The property and costs were as advertised, there were no hidden costs or issues with the flat. Moving out date ...
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Comment on agent fees
Good
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Feb 18, 2017
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Thanks for the review Istvan, it is much appreciated. We all wish you well. ...
Feb 07,2017
Feb 07,2017
13
people found
this helpful
this helpful
Absolute disgrace of a company. Take you the see a room and when you go to move in your in a completely different room ? Isn't the whole point of your Job to move people into rooms I mean how hard can it really be? C* ...
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Comment on agent fees
Affordable ? That's a joke in its self
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Feb 18, 2017
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Obviously this is a fake review (some sort of practical joke) ...
Feb 06,2017
Feb 06,2017
3
people found
this helpful
this helpful
During my tenancy, Ace Relocations has provided a professional and consistent service from start to finish. There processes are clear, well communicated and are designed to benefit not only to the landlord but the tennant as well. I would highly recommend them as a letting ...
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Comment on agent fees
Agency fees are around the general price of letting agent fees in the area. Ace Relocations do provide a service throughout the tenancy which in my opinion do justify the fees.
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Feb 18, 2017
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Thanks for your positive review Peter. You were a brilliant resident of ours and we wish you the best in the future. ...
Jan 27,2017
Jan 27,2017
31
people found
this helpful
this helpful
I used AceRelocations in an attempt to find something semi-permanent/permanent having just got a job in Wimbledon. I went to a few viewings two which the agent (*) only made it to half of the viewing, I was shown round by the existing tenants, which ...
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Jan 18, 2019
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Had a viewing arranged today. The "agent" was clueless, unprofessional and couldn't wait to get to the next client. Decided not to rent from these cowboys. ...
Jan 26,2017
Jan 26,2017
12
people found
this helpful
this helpful
I was very disappointed with my experience with Ace. Dealing mainly with Greg, I was informed about the property I enquired about and after paying my advanced security deposit for the room I found out that the house I just paid for, a newly acquired ...
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Comment on agent fees
Average
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Nov 29,2016
Nov 29,2016
3
people found
this helpful
this helpful
I have been a tenant in a beautiful house in South West London with Ace Relocations for 6 months now and I have found them very helpful, friendly and efficient. Tony, Tom and the rest of the team are always there to listen and help when ...
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Comment on agent fees
Good. I pay a good price for a room in this house
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Dec 19, 2016
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Thanks for taking the time to write this Katerina, I am delighted that you are happy with your home and the service that we provide! ...
Nov 28,2016
Nov 28,2016
3
people found
this helpful
this helpful
After receiving an offer for a job I needed to to find somewhere to live in London asap, and on a small budget. I had looked around at some properties myself and was really struggling to find something appropriate. I made contact with ace relocations ...
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Comment on agent fees
Great, Agents fees were very reasonable in comparison to other agents.
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Dec 19, 2016
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Many thanks for your feedback . It is great to hear how well Jenna is doing! ...
Nov 18,2016
Nov 18,2016
3
people found
this helpful
this helpful
During our stay through ace relocations we were very well looked after. Communication was promp, issues were actioned fast and an overall feeling of care throughout towards us as tenants throughout our stay.
Tony and Tom in particular were great to deal with.
If you ...
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Dec 19, 2016
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Hi Justin, thanks a lot for your good feedback. You were an excellent resident of ours and a pleasure to work with. I hope that we can help you out again in the future! ...
Nov 15,2016
Nov 15,2016
3
people found
this helpful
this helpful
Jenna helped me final a lovely room in East Putney after seeing about 4/5 rooms without any success and after 1 of them fell through, due to the person that was already living there renewing his contract. She contacted me about a room that was going up ...
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Comment on agent fees
Good
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Dec 19, 2016
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Thanks Thomas. Great to hear we have got off to such a good start and I trust that we will continue to impress you throughout your residency with Ace Relocations. ...
Nov 08,2016
Nov 08,2016
3
people found
this helpful
this helpful
Ace Relocations were extremely helpful when I needed to find new accommodation in south London - and the house they found me is lovely!
Tom quickly dealt with a few contractual queries I had, whilst Tony is more than happy to sort out any issues ...
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Comment on agent fees
Reasonable
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Nov 24, 2016
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This is a very helpful review and much appreciated. I don't know who you are/what property you live at so please be kind enough to let me know if you don't mind, thanks! ...
Nov 04,2016
Nov 04,2016
3
people found
this helpful
this helpful
Although we have had a string of bad luck with various issues from the start the team at Ace relocations have been quick to find a solution and providing support. Always available to contact....
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Comment on agent fees
Good
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Nov 24, 2016
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Thanks for your comments Clive. ...
Nov 03,2016
Nov 03,2016
3
people found
this helpful
this helpful
Overall the agency and agents did a good job whilst I was staying at the property. Most notably, allowing me to be flexible when my contract came to close so that I wouldn't have been homeless while looking for a place....
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Nov 03, 2016
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Thanks Lewis. I am sorry we didn't manage to find you another property second time round (although I know that Jenna tried her best) We would love to assist you with your property search in the future so please do get in touch if ever need help with property related issues! ...
Nov 03,2016
Nov 03,2016
3
people found
this helpful
this helpful
I moved to London a few weeks ago and was panicking about finding somewhere to live while working a 9-5 job! I found Ace relocations online and was pleasantly surprised, the entire team are so lovely and helpful. Greg, who I dealt with most, was ...
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Comment on agent fees
Very reasonable for an excellent service!
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Nov 04, 2016
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hanks Laura, I'm very encouraged by your initial impression of us and we will make sure that your experience with us is a smooth and enjoyable one! ...
Nov 03,2016
Nov 03,2016
3
people found
this helpful
this helpful
I have been very impressed by Ace Relocations professional, courteous approach, especially my lettings agent Greg. He was very helpful making arrangements for me and my friend to find a property and met us outside of usual office hours in order to work around our ...
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Comment on agent fees
Amazing
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Nov 04, 2016
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We are so pleased that you are satisfied with the service that you have received from us (particularly Greg's efforts) and thanks so much for your positive commentary. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
