Abode Sales and Lettings
2.3/5, 42 reviews
33% recommended
100% lettings valuation accuracy
61% lettings fee satisfaction
No description for branch.

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Latest Reviews

 View all Reviews 42
28th Jul 2024
reviewed by 'Henry'
“Avoid these criminals at all costs. They lie, they cheat and they stole my deposit, with all sorts of excuses ......”
26th May 2024
reviewed by 'Amy'
“Worst agency to use both for landlords and tenants, really disappointed...”
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
“Poor communicationPoor StaffPoor management if you want an easy time at a property, do not use these people as a ......”
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
“Poor StaffPoor CommunicationPoor managementBad at responding to issuesIf you want to have an easy life, do not use these people ......”
26th Sep 2022
reviewed by 'Jonida Kellezi'
“Unfortunately you can’t leave zero star. Unprofessional they want the deposit for they room and after I have sent ......”
22nd Sep 2022
reviewed by 'Harriet'
“Worst letting agency ever. They're extremely patronising and rude. When we moved in at first the house was FILTHY, the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 61% £365 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 10 27 0 0 0 0 1 0
Areas covered
  • CT2
Address

Canterbury Innovation Centre,University Road
Canterbury
Kent
CT2 7FG
01227 647090

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“4 turnagain Lan...”

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Aug 14,2018
Minithumbup
By: 'Hector'
Aug 14,2018
0 people found
this helpful
I moved in to a flat for 1 year, I really enjoyed living there. The people were really helpful when I moved in and whenever I needed something fixed....
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Comment on agent fees
Yes, it is worth it.
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“Honest, truthful agent. Always get my rent, always get a ......”

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Jan 09,2018
Minithumbup
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Elly
By: 'James'
Jan 09,2018
1 people found
this helpful
Honest, truthful agent. Always get my rent, always get a statement, all staff know me and my properties so can always answer any questions. My houses are always full and I have only had a week here and there void periods over almost 6 years of ...
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Comment on agent fees
Cheapest about for me and I understand from my tenants they are very reasonable in comparison to most in the area.
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Was this helpful? Yes
By: Elly Winder
Jan 09, 2018
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Thanks James. It's nice to feel appreciated and thanks for taking the time to review us. Thank you for the lovely gifts from you and Imelda to us all this Christmas. ...

“I wanted to thank all of the girls at Abode ......”

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Nov 13,2017
Minithumbup
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Stephanie
By: 'Lyn'
Nov 13,2017
1 people found
this helpful
I wanted to thank all of the girls at Abode Lettings in Canterbury. We have had a very good experience renting with you for the last 3 years. We are only sorry we have had to leave Canterbury for Lancaster or we would have definitely stayed ...
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Comment on agent fees
We would rather not pay any fees but compared to other agents and our new agent Abode's fees are reasonable. Nothing is hidden or added later on.
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By: Manager
Dec 01, 2017
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Dear Mr & Mrs Hogben, thank you so much for you kind words. Likewise, we will miss you as tenants and wish you well for your move to Lancaster and your new jobs. ...

“Absolutely no complaints about Abode. Always fixed maintenance issues as ......”

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Nov 07,2017
Minithumbup
By: 'Anon'
Nov 07,2017
0 people found
this helpful
Absolutely no complaints about Abode. Always fixed maintenance issues as soon as reported and i was always spoken to in a friendly manner....
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Comment on agent fees
Good.
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“I would not recommend this letting agency. Extremely unprofessional and ......”

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Oct 20,2017
Minithumbdown
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Nina
By: 'Anon'
Oct 20,2017
3 people found
this helpful
I would not recommend this letting agency. Extremely unprofessional and incompetent. It seems that their is evidently a lack of communication amongst the colleagues in the office which is appalling as this did cost me and they didn't even take accountability. In comparison to the ...
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Comment on agent fees
Bad
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Was this helpful? Yes
By: Manager
Nov 02, 2017
View all comments (1)
Many thanks for your feedback, however we have not received any complaints to the office. We charge one of the lowest tenant fees of all agents in Canterbury, so if you would like to contact the office directly we can look into your issue. ...

“This letting agency is disgraceful. There has been an extreme ......”

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Sep 14,2017
Minithumbdown
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Stephanie
By: 'Unorganised'
Sep 14,2017
8 people found
this helpful
This letting agency is disgraceful. There has been an extreme lack of communication between the agency and me and a tenant as well as to the landlord. The unprofessionalism is abysmal especially towards students. I strongly believe I have been taken advantage of and undermined ...
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By: Graciella
May 25, 2021
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I now understand why this agency has a very law review. Do no use them. They are very unprofessional and they take advantage of students. This is what I had to live in for a year. Disgusting people. ...

“Awful. They never answer the phone, fail to correspond any ......”

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Aug 31,2016
Minithumbdown
By: 'Sc1994'
Aug 31,2016
5 people found
this helpful
Awful. They never answer the phone, fail to correspond any messages of importance and do not fix problems you have. They left us in a single-glazed home, for 8 days in the middle of winter with no hot water or heating, even though they told my ...
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By: Abode Sales & Lettings
Sep 02, 2016
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Thank you for your feedback. In order for us to investigate this matter fully please can you contact the office. ...

“Best house and agent service in all 3 years at Uni. ......”

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Jun 30,2016
Minithumbup
By: 'Chloe'
Jun 30,2016
0 people found
this helpful
Best house and agent service in all 3 years at Uni. Would highly recommend and am sad to be leaving....
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Comment on agent fees
Lowest of all other agents used
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“In my experience with housing agents (and i have dealt ......”

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Feb 26,2016
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Nina
By: 'Mr.Honest'
Feb 26,2016
3 people found
this helpful
In my experience with housing agents (and i have dealt with dogey agents) this agency is by far the most unprofessional, worst and irresponsible company of them all. They refuse to deal with any issues about the property presented to them by ignoring emails for ...
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What agent could do to change your mind?
Expensive for what you get. i.e no garden, bad signal.
Attached Filesnbsp;
Comment on agent fees
Expensive for what you get. i.e no garden, bad signal.
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“Having rented through a number of agents I cam honestly ......”

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Jun 12,2015
Minithumbup
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Nina
By: 'Amelia'
Jun 12,2015
0 people found
this helpful
Having rented through a number of agents I cam honestly say my dealings with Abode have bed the best. They are always friendly and professional and made everything run very smoothly in our house. I would highly recommend....
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Comment on agent fees
Fine
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“Lived in property for a year!! They claim to offer ......”

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May 18,2015
Minithumbdown
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Nina
By: 'GGG'
May 18,2015
3 people found
this helpful
Lived in property for a year!! They claim to offer emergency services during all hours of the day especially weekends..BUT WILL NOT EVEN ANSWER THE PHONE DURING OFFICE HOURS!! Have had multiple power cuts and leaks and nobody would answer the phone until the 30...
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“Very unprofessional staff. They don't answer at e-mails. Nina says ......”

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Dec 19,2014
Minithumbdown
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Nina
By: 'Myname'
Dec 19,2014
3 people found
this helpful
Very unprofessional staff. They don't answer at e-mails. Nina says today one thing today and tomorrow she says she didn't tell us anything. She is also very rude and always try to make you feel stupid. They don;t take the complaints serious al all. ...
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What agent could do to change your mind?
Change the staff and their attitude! They are not professional at all!!
Attached Filesnbsp;
Comment on agent fees
The rent is much higher compared to other identical flats/houses in the same region.
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Was this helpful? Yes
By: Manager
Jun 12, 2015
View all comments (1)
Thank you for your comments, however we have not received any complaints to our office regarding this issue. All genuine maintenance items are addressed quickly and emergencies given priority. I'm sorry that you feel that your rent is higher than others in your development but no two apartments are the same and it was ultimately your decision on which one to rent. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings

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