MyLondonHome
4.8/5, 1120 reviews
98% recommended
90% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.We pride ourselves ... show more MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.

We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.

There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.

Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
Estate Agent Central London

Latest Reviews

 View all Reviews 1120
21st Oct 2022
reviewed by 'Jim Fatah'
“MyLondonHome have just sold my central london flat. It was a long haul, but we made it and in my ......”
26th Jul 2022
reviewed by 'Jovan'
“Very professional service from both Luke and Wendy. Wendy was instrumental in getting the sale done and she did a ......”
24th Jul 2022
reviewed by 'Ivan Lim'
“It’s no surprise that buying a home in London can be a drawn-out and time-sensitive experience, especially as a ......”
13th Jul 2022
reviewed by 'Chin'
“MyLondonHome and Dominic were friendly and helpful. We got great details of the property. Our mails were always handled promptly. ......”
9th Apr 2022
reviewed by 'AT'
“I wouldn't trust most of the reviews giving this company high ratings. ***Content breaches terms*** They are amateur at best ......”
17th Feb 2022
reviewed by 'Robert and Elizabeth Parker'
“We cannot rate Wendy Gould highly enough for her help in getting the sale of our flat over the line. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 90% £250,000 £9,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
233 1 551 18 98 0 127 2 88 2
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA TPOS Sales TPOS Lettings
Rankings
Overall
Estate agents
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Latest Properties

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Images & Videos
MyLondonHome Image 1
MyLondonHome Branches (view all 4)
Battersea & Clapham, SW11
Canary Wharf, E14
South Bank, SE1
Westminster London, SW1E

“I haven't actually met Amy but any contact I have ......”

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Apr 14,2014
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By: 'Mrs.'
Apr 14,2014
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I haven't actually met Amy but any contact I have had with her on email, she has replied to and acted on promptly. I had full confidence in her and am only sad she will no longer be looking after my flat....
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By: Steven
May 13, 2014
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Thank you for your great feedback about Amy. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“My London Home were great to deal with when it ......”

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Apr 10,2014
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By: 'Gideon'
Apr 10,2014
0 people found
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My London Home were great to deal with when it came to managing my property and then selling it. They were attentive and always available to speak. They dealt with all issues very effectively and provided an great service from start to finish. They also ...
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By: Steven
May 13, 2014
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This is great to hear Gideon! It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – [email protected] www.MyLondonHome.com ...

“Adam assisted with any questions and queries that arose before, ......”

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Apr 10,2014
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By: 'Paula'
Apr 10,2014
1 people found
this helpful
Adam assisted with any questions and queries that arose before, during and after our move. He talked us through the fee structure and assisted with any questions we had, taking several calls and emails to sort out any problems. He was friendly, professional and patient, ...
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By: Steven
May 13, 2014
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Hi Paula, thank you for the positive feedback about Adam. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – [email protected] www.MyLondonHome.com ...

“Excellent service: Simon and Ben came on time; they were ......”

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Apr 09,2014
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By: 'Denise'
Apr 09,2014
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Excellent service: Simon and Ben came on time; they were very helpful, and speedily got down to identifying and fixing the problem. They knew what they were doing and did it. What a relief!...
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By: Steven
May 13, 2014
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What a great review Denise, thank you! I am delighted you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“Amy is easily accessible always helpful and fun to work ......”

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Apr 09,2014
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By: 'Judith'
Apr 09,2014
0 people found
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Amy is easily accessible always helpful and fun to work with and this latter is rare! She quickly brings in other members of the team when relevant...
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By: Steven
May 13, 2014
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Hi Judith, thank you for the positive feedback about Amy. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – [email protected] www.MyLondonHome.com ...

“Joshua, our agent, was very helpful and he convinced me ......”

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Apr 08,2014
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By: 'Ram'
Apr 08,2014
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Joshua, our agent, was very helpful and he convinced me to buy the property. Despite not informing me who I was buying from, he processed the deal very quickly. My overall review so far is promising.....
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By: Steven
May 13, 2014
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Hi Ram, thank you for your positive feedback and the points that you raise. Despite winning many awards we are continually strive to improve so your comments will be taken on board. Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Steven – [email protected] www.MyLondonHome.com ...

“We had dealings with several members of staff and it ......”

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Apr 08,2014
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By: 'Felipe'
Apr 08,2014
0 people found
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We had dealings with several members of staff and it was not always clear which department we should be speaking to. However we found them pleasant and courteous to deal with....
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By: Steven
May 13, 2014
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Thank you for your positive feedback Felipe and the points that you raise. Despite winning many awards we are continually strive to improve so your comments will be taken on board. Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Steven – [email protected] www.MyLondonHome.com ...

“The whole team were extremely professional and gave great feedback ......”

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Apr 08,2014
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By: 'Sonia'
Apr 08,2014
0 people found
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The whole team were extremely professional and gave great feedback after each prospective tenant. Cannot fault them and would definitely use them again. Too many in the team to name individually, but they all did a fantastic job....
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By: Steven
May 13, 2014
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Hi Sonia, thank you for the positive feedback! I am so delighted you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“Kristina was really helpful and friendly when looking at the ......”

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Apr 08,2014
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By: 'Anon'
Apr 08,2014
0 people found
this helpful
Kristina was really helpful and friendly when looking at the properties. She was also very informative and got us all the information we needed. There has been problems with the property since we moved in and MyLondonHome has mostly done what they can to remedy ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback about Kristina and the points that you raise. Despite winning many awards we are continually strive to improve so your comments will be taken on board. Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Steven – [email protected] www.MyLondonHome.com ...

“Mylondon home, and my agent, have been a pleasure over ......”

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Apr 08,2014
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By: 'Nic'
Apr 08,2014
0 people found
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Mylondon home, and my agent, have been a pleasure over the last 3 years. I could not possibly recommend them any more highly!...
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By: Steven
May 13, 2014
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Thank you for your positive feedback Nic. I am thrilled that you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“Joshua was straightforward to deal with. When I first inquired ......”

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Apr 08,2014
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By: 'Gavin'
Apr 08,2014
1 people found
this helpful
Joshua was straightforward to deal with. When I first inquired about one beds in Riverlight he talked informatively and sensibly about the various units on MLH's books. When we changed our mind, and decided to go to a 2 bed, he facilitated our agreement with the ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback Gavin. I am delighted you enjoyed your experience with Joshua and MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“Amy has been managing our portfolio for the last few ......”

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Apr 07,2014
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By: 'Aliya'
Apr 07,2014
0 people found
this helpful
Amy has been managing our portfolio for the last few years if I remember correctly. I am sad to see her leave the department as I feel that she really understands how I work now and how I like things done. Amy is hard working, ...
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By: Steven
May 13, 2014
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Hi Aliya, thank you so much for your positive review of Amy. I am delighted you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“We rented our first and only flat from MyLondonHome since ......”

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Apr 04,2014
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By: 'Eduard'
Apr 04,2014
0 people found
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We rented our first and only flat from MyLondonHome since moving to the UK in late 2010. We have been dealing with Lisa mostly and she has always been very friendly and efficient in sorting out our request such as getting a plumber in to fix ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback, Eduard. I am pleased to hear that you received such great service from our maintenance and plumbing team. As a central London estate agent we understand that many people are often too busy to deal with home maintenance issues and as such we are constantly striving to ensure that any problems are managed as quickly and professionally as possible. Thank you for using MyLondonHome and I hope we can be of continued service. Steven – [email protected] ...

“Katie has been providing, and continues to provide, excellent service ......”

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Apr 02,2014
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By: 'John'
Apr 02,2014
0 people found
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Katie has been providing, and continues to provide, excellent service in all aspects. She is efficient, responsive and a pleasure to work with. I feel like I am in a safe pair of hands....
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By: Steven
May 13, 2014
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Thank you for your positive feedback, John. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“I have recently been contacted by an agent from My ......”

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Apr 01,2014
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By: 'JC'
Apr 01,2014
0 people found
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I have recently been contacted by an agent from My London Home in order to proceed the renewal of my tenancy. The approach and the procedure were very professional in the way that all the information was provided to me in due time. I also ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback, JC. I am pleased to hear that you received such great service from our maintenance and plumbing team. As a central London estate agent we understand that many people are often too busy to deal with home maintenance issues and as such we are constantly striving to ensure that any problems are managed as quickly and professionally as possible. Thank you for using MyLondonHome and I hope we can be of continued service. Steven – [email protected] ...

“The staff person was more prompt than her predecessors in ......”

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Apr 01,2014
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By: 'Natalie'
Apr 01,2014
0 people found
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The staff person was more prompt than her predecessors in responding to my request for immediate assistance to replace a dead heating control that caused no heat to come on. In the past, it has taken a long time to coordinate between getting a contractor, ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback and the points that you raise. I am sorry you did not receive a 5* service. Despite winning many awards we are continually strive to improve and improve so your comments will be taken on board. I am however glad that you were impressed with Natalie's fantastic work ethic! Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Steven – [email protected] www.MyLondonHome.com ...

“Excellent letting services provided to me the landlord and the ......”

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Mar 31,2014
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By: 'Martin'
Mar 31,2014
0 people found
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Excellent letting services provided to me the landlord and the tenant. Service that goes above and beyond other agents I have used in the past. Fast response to queries providing options and solutions to any problems that have arisen. Highly recommended personal serivce from Adam ...
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By: Steven
May 13, 2014
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Thank you for your positive feedback, Martin. I am pleased you enjoyed your experience with MyLondonHome. I've already informed Adam of your great comments. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“I had a brilliant experience with Ellis Street. He was ......”

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Mar 28,2014
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By: 'Jeny'
Mar 28,2014
0 people found
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I had a brilliant experience with Ellis Street. He was in charge of managing some repairs in my flat. Ellis responded immediately to emails and phone calls and was extremely good in managing the property, especially coordinating the right time for the work to be ...
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By: Steven
May 13, 2014
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Hi Jeny, thank you so much for your positive review of Ellis. I am delighted you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. ...

“Once again I have nothing but praise for the team ......”

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Mar 27,2014
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By: 'Patricia'
Mar 27,2014
0 people found
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Once again I have nothing but praise for the team at My London Home. The level of service and attention is impeccable, friendly but highly professional and eager to convey to the client that they are acting on your behalf. Having both purchased, and now ...
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By: Steven
Apr 22, 2014
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Hi Patricia, Thank you so much for the positive review! I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“I was provided with an excellent service by Hannah Taylor. ......”

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Mar 27,2014
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By: 'Sheri'
Mar 27,2014
0 people found
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I was provided with an excellent service by Hannah Taylor. None of my messages and requests remained unanswered. Hannah is pleasant, courteous, and patient and most of all cool and calm. I was pleasantly surprised by the services that I received....
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By: Steven
May 13, 2014
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Thank you for your positive feedback, Sheri. I am pleased you enjoyed your experience with MyLondonHome. Hannah is lovely isn't she! As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“We are an overseas landlord who have previously lived in ......”

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Mar 26,2014
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Adam
By: 'R'
Mar 26,2014
0 people found
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We are an overseas landlord who have previously lived in London. To date, we have tried 7 different agents (from chain agents, agent specializing in corporate lets, small neighbourhood specialists, fly by night agents etc) in London, to let and manage our properties in London. MyLondonHome ...
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By: Steven
Apr 22, 2014
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Wow - Thank you so much for the positive feedback! It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! I've informed the entire team of your lovely comments and we're so glad that you're happy with how we work. Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven â ...

“I had to deal with the team via email and ......”

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Mar 25,2014
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By: 'john'
Mar 25,2014
0 people found
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I had to deal with the team via email and phone from the US and they handled everythibng brilliantly.It was a smooth operation all the way and i would recomend Mylondonhome to anybody relocating in the UK....
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“Tenants were able to move in within a week since ......”

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Mar 24,2014
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By: 'ravi'
Mar 24,2014
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Tenants were able to move in within a week since my instruction to mylondonhome. agent correctly assessed the rental value. kept me informed....
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By: Steven
Apr 22, 2014
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Hi Ravi, I'm glad we were able to find you a good tenant so quickly. I hope we continue to have a great business relationship. Steven – [email protected] www.MyLondonHome.com ...

“Bryce was really helpful in all matters and was really ......”

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Mar 21,2014
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By: 'David'
Mar 21,2014
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Bryce was really helpful in all matters and was really quick to answer any queries we had. He explained everything very well and we were very satisfied with his excellent service....
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By: Steven
Apr 22, 2014
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Hi David, Thank you for your positive feedback. I'm glad Bryce was able to assist you in your property search. Steven – [email protected] www.MyLondonHome.com ...

“I was extremely pleased with the service I received from ......”

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Mar 20,2014
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By: 'Kevin'
Mar 20,2014
0 people found
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I was extremely pleased with the service I received from Bryce Moses, in all our dealings with him; whether it was in person, on the telephone or via email, he was always professional, courteous and very helpful. We felt as if we were his main ...
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By: Steven
Apr 22, 2014
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Thank you for the positive feedback, Kevin. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! I've passed on your comments to Bryce! Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – [email protected] www.MyLondonHome.com ...

“This is our first time to buy a property in ......”

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Mar 19,2014
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By: 'Jenny'
Mar 19,2014
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This is our first time to buy a property in London and found the team of MyLondonHome has provided an excellent service. William Smith, our sales agent, he was very friendly and professional. As an overseas buyer, we only had 2 days to view the properties. ...
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By: Steven
Mar 26, 2014
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Thank you for the positive feedback, Jenny. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! I'm glad you got on so well with William and Wendy and everything ran so smoothly. Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – [email protected] www ...

“My property had been managed by MLH for rentals for ......”

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Mar 18,2014
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By: 'Fenty'
Mar 18,2014
0 people found
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My property had been managed by MLH for rentals for many years . All these years it had been well taken care . . Now my property was sold by my London Home too. The sales dept had been brisk in handling it too. I would recomend it ...
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By: Steven
Apr 22, 2014
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Thank you for your positive feedback, Fenty. I am pleased you enjoyed your experience with both of our departments at MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...

“Allison Riddell was our property consultant. We recently relocated to ......”

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Mar 16,2014
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By: 'N/A'
Mar 16,2014
1 people found
this helpful
Allison Riddell was our property consultant. We recently relocated to London and Salil Joshi recommended the apartment. Home search was easy because of Salil, Allison just brought us to the apartment visit, and mentioned this apartment was special because it was managed by MLH and ...
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By: Steven
Mar 26, 2014
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Thank you for your feedback and the points that you raise. I am sorry you did not receive a 5* service. Despite winning many awards we are continually strive to improve and improve so your comments will be taken on board. We have looked into this matter and we are doing our utmost to ensure issues such as this do not arise again. Thank you for using MyLondonHome and I hope we can help again the next time you need a central London estate or letting agent. Steven – [email protected] ...

“Jack maintained a very professional approach from the first viewing ......”

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Mar 06,2014
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By: 'Sally'
Mar 06,2014
0 people found
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Jack maintained a very professional approach from the first viewing to the actual letting of my flat. He displayed a pleasing manner and he provided relevant feedback after every viewing. Jack kept me informed of any requests from interested parties but he didn't push when ...
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By: Steven
Mar 26, 2014
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Thank you for the positive feedback, Sally. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible with a somewhat imperfect system in an often challenging world! I'm so pleased that you got on so well with Jack and I'm glad you enjoyed your experience with us. Thank you for choosing MyLondonHome as your central London estate agents and we hope we can continue to be of assistance. Steven – MD@MyLond ...

“Mr Bryce was a very polite and helpful agent from ......”

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Mar 03,2014
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By: 'Gabor'
Mar 03,2014
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Mr Bryce was a very polite and helpful agent from the beginning till to sign our contract to our new flat. Negotiation was quick and all went smooth, would definitely recommend MyLondonHome....
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By: Steven
Mar 05, 2014
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Thank you for your positive feedback, Bryce. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and I am delighted you seem to agree! I hope we can be of continued service. Steven – [email protected] www.MyLondonHome.com ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

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