99% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
84% lettings fee satisfaction
Hi we're 1st Call. We sell homes, let property and manage investments. We do this with one focus and that is to provide a proactive, personal and professional service to each buyer, seller, landlord and tenant.
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Hi we're 1st Call. We sell homes, let property and manage investments. We do this with one focus and that is to provide a proactive, personal and professional service to each buyer, seller, landlord and tenant.
Latest Reviews
View all Reviews 220Featured Review
a
reviewed by 'Henry'
Featured Review
a
reviewed by 'Leanne'
Featured Review
a
reviewed by 'NYA'
22nd Sep 2024
reviewed by 'Lorraine & Ollie'
12th Sep 2024
reviewed by 'steve cook'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £72,000 | £1,820,000 |
| Lettings | 93% | 84% | £695 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 1 | 5 | 0 | 126 | 1 | 63 | 0 | 7 | 3 |
Areas covered
- SS1
- Southend on Sea
- SS2
- Westcliff on Sea
- SS3
- Shoeburyness
- SS0
- Thorpe Bay
- SS4
- Leigh on Sea
- SS5
- Southchurch
- SS9
- Eastwood
- SS6
- Rayleigh
- SS7
- Hadleigh
- Benfleet
Address
193 Woodgrange Drive
Southend on Sea
Essex
SS1 2SG
01702616416
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Featured Review
a
Nov 07,2023
Nov 07,2023
0
people found
this helpful
this helpful
Great service received from 1st Call. I had a house that had been tenanted for 10 years and 1st Call dealt with the sale achieving a strong sale price and all went through without a hitch. Great communication throughout with thanks to Rob who oversaw the ...
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Featured Review
a
Jul 13,2024
Jul 13,2024
0
people found
this helpful
this helpful
Cannot thank Rob and the team at 1st Call for helping us sell and buy a new place.
After trying a few other estate agents the difference in customer service was astounding. He checked in regularly and kept us up to date on everytging that ...
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Featured Review
a
Apr 27,2024
Apr 27,2024
0
people found
this helpful
this helpful
My only regret with 1st Call is that I didn't go with them sooner! After little luck with a previous estate agent, Rob sold my property quickly, and kept in communication with me constantly, without me having to chase for updates which kept me reassured ...
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Jul 10,2018
Jul 10,2018
0
people found
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I was so glad I choose 1st call so many estate agents in the area so glad I went with them Lorraine and Rob really went out there way to get my place sold and very warm and friendly over the phone or in there ...
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Comment on agent fees
the fees are ok I got my house sold so the fees dont matter now
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Jul 05,2018
Jul 05,2018
1
people found
this helpful
this helpful
When I bought my property, 1st Call were the selling agents. I dealt primarily with Lorraine, who was brilliant throughout, and even when she was out of office there was always someone who was willing to help and answer my queries promptly. Lorraine in particular ...
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N/a
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Jun 05,2018
Jun 05,2018
2
people found
this helpful
this helpful
Friendly and easy to talk to from day one. Made the whole process fast easy and exciting. A very professional punctual experience....
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May 31,2018
May 31,2018
1
people found
this helpful
this helpful
I will recommend 1st Call to all of my family and friends. They were totally on the ball and made this experience less stressful by being helpful and informative at all times....
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Comment on agent fees
Very fair fees charged for the amount of work undertaken
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May 28,2018
May 28,2018
2
people found
this helpful
this helpful
Excellent local knowledge resulted in a realistic sale price and a quick sale - regular updates were also given. I would strongly recommend anyone thinking of selling in the Southchurch area to use 1st Call...
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Comment on agent fees
Standard rates apply but agents are willing to negotiate
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May 21,2018
May 21,2018
2
people found
this helpful
this helpful
Both Rob and Lorraine have been incredibly helpful from start to finish. They've kept us informed of any developments and also soothed my nerves when things have been stressful!...
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Comment on agent fees
Very fair fees.
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Apr 13,2018
Apr 13,2018
2
people found
this helpful
this helpful
Lorraine was very helpful throughout the process of getting my house on the market and keeping me informed of the process!...
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Comment on agent fees
Was quoted a different figure on the phone originally then it changed but maybe could be put down to human error.
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Apr 04,2018
Apr 04,2018
1
people found
this helpful
this helpful
Highly recommend Rob & Lorraine
We originally rented out our property with 1st Call then decided to sell.
Great service throughout start to finish was kept informed
Thanks guys...
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Comment on agent fees
Good
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Mar 22,2018
Mar 22,2018
0
people found
this helpful
this helpful
I sold my flat with Lorraine and Rob the second half of last year. They were extremely helpful and efficient, and kept me up to date every step of the way from the beginning to end.
I highly recommend them for those looking to sell ...
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Comment on agent fees
Fees are extremely reasonable for the level of service you get
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Mar 21,2018
Mar 21,2018
0
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A MASSIVE THANK YOU to you all.
Valuation was spot on.
Buyer found within a few days of going on the market and I achieved price I needed.
Excellent advice from start to finish. No question a problem. Speedy replies throughout and caring support gratefully ...
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Comment on agent fees
Agent fees were very good.
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Mar 12,2018
Mar 12,2018
1
people found
this helpful
this helpful
Very happy with the service of 1st Call. Rob was very helpful at all times. Which made selling and moving a pleasure rather than a nightmare!! Thank you 1st Call.. would definitely recommend you to anyone....
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Comment on agent fees
The fee paid was reasonable for the service we received. If you want to pay less... you will receive less service.
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“I have been extremely impressed with Rob's professionalism, knowledge, assistance ......”
Feb 26,2018
Feb 26,2018
1
people found
this helpful
this helpful
I have been extremely impressed with Rob's professionalism, knowledge, assistance and patience. Despite various obstacles outside of this process, Rob continued to be supportive, providing sound advice and recommendations.
Due to his efforts, I will shortly be moving into my new home. Thank you very ...
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N/A
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Feb 22,2018
Feb 22,2018
0
people found
this helpful
this helpful
Rob has been excellent through out our purchase process. He has put our faith back with the estate agents following prolonged failures with other agents. I would recommend 1st Call Agents to anyone at anytime.
I would like to thank Rob & his team for brilliant ...
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Comment on agent fees
not applicable
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Feb 07,2018
Feb 07,2018
0
people found
this helpful
this helpful
Lorraine has been excellent in dealing with all aspects of my flat purchase.
She has responded to all my queries in a prompt and professional manner and has been a great help in the successful completion of the purchase.
I would happily recommend Lorraine and 1...
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Comment on agent fees
N/A
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Feb 05,2018
Feb 05,2018
1
people found
this helpful
this helpful
We received an extremely professional service from Lorraine and Rob, and would not hesitate to use their services again, or to recommend them to friends and colleagues....
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Comment on agent fees
NA.
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Feb 01,2018
Feb 01,2018
0
people found
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Lorraine and Rob helped us with the sale of our property back in December 2017. I can not fault the service we received. The communication was great from start to finish and especially when it looked like our buyers had issues at the last minute! They ...
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Jan 21,2018
Jan 21,2018
1
people found
this helpful
this helpful
Brilliant service from both Rob and Lorraine always friendly and helpful and provided much needed reassurance to a first time buyer! Great communication throughout with prompt responses and help to follow up on queries. I would not hesitate to recommend 1st call to others in ...
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Jan 19,2018
Jan 19,2018
1
people found
this helpful
this helpful
Rob and Lorraine were very professional throughout. They were always very easy to get in touch with and kept me updated fully. They were straightforward to deal with and effective. Rob impressed me with his ability to stay one step ahead throughout the process, demonstrating ...
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Comment on agent fees
Good
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Jan 15,2018
Jan 15,2018
1
people found
this helpful
this helpful
I had a great experience with 1st Call and would highly recommend Rob. All collaboration was prompt, honest and with my best interests in mind.
I felt looked after throughout the process and wish them a very successful future...
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Comment on agent fees
Good fees in comparison to other agencies
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Dec 11,2017
Dec 11,2017
2
people found
this helpful
this helpful
Rob you are unbeatable. Sale price allowed me paying my three months mortgage after the tenants left as compared to others. Your fees allowed me another saving to pay for the conveyancing compared to other estate agents. Your customer relationship is the best, always has ...
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Nov 27,2017
Nov 27,2017
2
people found
this helpful
this helpful
Lorraine made it all happen! Action and follow ups were made on behalf of buyer. Good old fashioned personal service....
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Nov 23,2017
Nov 23,2017
2
people found
this helpful
this helpful
I cannot praise rob enough for his excellent help and assistance in what was a very stressful and trying time! This man actually does what he says he will do as in returns your calls, phones you with regular updates and most of all reassures ...
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Nov 21,2017
Nov 21,2017
2
people found
this helpful
this helpful
What can I say.
Rob Crowe and his team were first class in marketing and selling our house.
We were living overseas so could only deal by phone at certain times and by email to complete the transactions.
The communications were great, timely and very ...
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Oct 30,2017
Oct 30,2017
1
people found
this helpful
this helpful
Extremely satisfied with Rob's and rest of the team services throughout the sale. There were a few unexpected hiccups from others in the chain, and Rob's experience and competency was clear to see. I plan to use 1st Call and Rob next time I sell, ...
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Comment on agent fees
Very competitive priced, without any lack on quality.
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Sep 18,2017
Sep 18,2017
1
people found
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this helpful
Would definitely recommend. Kept up to date and everything was explained throughly.
Would not hesitate to use again in the future....
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Sep 14,2017
Sep 14,2017
1
people found
this helpful
this helpful
Rob Crowe went above and beyond with most aspects of the sale of our property. Always willing to give us his time, he was also very pro-active when it came to dealing with people below us in the chain.
All in all brilliant service....
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Comment on agent fees
Flat fee OK, though there are those that don't charge fees these days, but you really don't get the sort of service that Rob and 1st Call offer.
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Aug 10,2017
Aug 10,2017
0
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Rob Crowe and his team have been wonderful to deal with throughout the purchase of our first home. We were the first to view the property we eventually bought, and when we saw it we knew it was The One. Rob was helpful and timely ...
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Comment on agent fees
N/A - we were buying our property.
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Aug 10,2017
Aug 10,2017
1
people found
this helpful
this helpful
Rob Crowe and his team have been wonderful to deal with throughout the purchase of our first home. We were the first to view the property we eventually bought, and when we saw it we knew it was The One. Rob was helpful and timely ...
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Comment on agent fees
N/A - we were buying our property.
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Aug 01,2017
Aug 01,2017
2
people found
this helpful
this helpful
I would not hesitate to recommend 1st Call, Rob Crowe and Lorraine offered a very professional and friendly service and I was kept up to date with all details regarding the sale of my mother's property which sold in two weeks as predicted!!
Well done ...
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Comment on agent fees
We felt the fees were very fair and competitive. Rob Crowe explained everything thoroughly.
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Jul 26,2017
Jul 26,2017
2
people found
this helpful
this helpful
From the moment I first spoke to Rob Crowe on the phone he instilled confidence in me with his warm and friendly manor and extremely positive attitude. We had three viewings on the first day and received three offers on or close to the offer ...
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Comment on agent fees
I think the flat fee charged was very reasonable, especially considering the great service I received.
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Gill
Jessica
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:03 AM 17/01/2019 by Rob Crowe
Best Estate Agent in Southend on Sea 
