90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 226
28th Oct 2024
reviewed by 'Yahya Barry'
23rd Oct 2024
reviewed by 'Dougall MacArthur'
4th Jun 2024
reviewed by 'Jane'
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £2,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 135 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Nov 01,2013
Nov 01,2013
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I used to live in a central flat in Edinburgh managed by 1Let and have only good experience to share. Having had terrible experience with other letting agencies requiring tons of paperwork, which was not always easy to get for a student (especially if you ...
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Nov 19, 2013
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Hi Sofia! We’d like to thank you for your kind feedback – we are glad you found our letting process straight forward and we are delighted you were happy with the overall experience. We try hard to ensure tenants are happy with their letting experience and we very much appreciate you taking the time to leave us a review. Thank you for letting with 1LET! ...
Sep 17,2013
Sep 17,2013
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Everyone we came into contact with at 1let was very helpful throughout our tenancy and the few problems we had with the flat were dealt with swiftly and satisfactorily. We mainly dealt with Ken and he ensured that any queries we had were dealt with ...
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Nov 19, 2013
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Hi Michelle! We’d like to say thank you for taking the time to leave us a review. We are very pleased you felt that your letting experience with us (and Ken in particular) was a good one! We have always been fair when returning our tenant’s deposits and so are glad you recognised this. We appreciate your feedback and would like to take this opportunity to say thank you for letting with 1LET! ...
Aug 29,2013
Aug 29,2013
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I have been a tenant of 1let for 2.5 years now, and I would never rent anywhere else. Having rented privately in Edinburgh for the majority of the last 12 years, they are by far the best landlords I have ever encountered. Everything about their service screams ...
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Nov 19, 2013
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Hi Moira! Thank you very much for your very kind words. As a tenant who has had a lot of experience with renting privately we appreciate your feedback. We always hope to please both our landlords and our tenants and we are glad you recognised this. When it comes to repairs we have also been working hard to build up relationships with good local contractors, we are therefore delighted you are happy with the service received when it comes to repairs. Thank you again for taking the time to leave us ...
Aug 29,2013
Aug 29,2013
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Always been very helpful when in contact with them, prompt responses and all round good service. Issues dealt with accordingly and quickly. Highly recommended!...
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Nov 19, 2013
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Hi Elliesoap! Thank you for leaving us a 5 star review! We are glad you feel we offer a good service and we are delighted to hear you would recommend us! Thank you once again and thank you for letting with 1LET! ...
Aug 21,2013
Aug 21,2013
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Throughout our tenancy 1Let were exceptional in all respects, but especially with regards to their friendly and prompt service, which in our eyes sets them apart from other letting agents. Besides this, they were always efficient in effecting any necessary repairs or helping out in ...
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Nov 19, 2013
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Hi Jethro and Kelly! Thank you for taking the time to leave us some feedback. As tenants who have had issues with previous letting agents we are glad that you did not come across such issues with us! We are pleased to hear you felt our service was efficient and we are delighted to hear that we met all of your expectations. Thank you again for your kind words, the useful feedback you have provided, and for choosing to let with 1LET! ...
Jul 17,2013
Jul 17,2013
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Professional agency that have been very honest and transparent from day one, very easy to deal with and always on hand to help when needed....
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Nov 19, 2013
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Hi Sherd! Thank you for leaving us a review. We appreciate your feedback and are glad you have had a positive experience as a landlord who has used our letting services. We are delighted you have given us a 5 star review and said you would recommend our services! Thank you again for your feedback and thank you for choosing to use 1LET’s landlord services! ...
Jul 06,2013
Jul 06,2013
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1Let have been very helpful in the complete process of advising where to buy a property in Edinburgh, to getting the flat set up and ready. Nothing seems to much trouble and both Ewan and Ken are always available when I have needed advice. A ...
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Nov 19, 2013
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Hi Alison! Thank you for leaving us a review. We are delighted you have had such a positive experience with 1LET and are glad you chose to set up your rental property with us! As a landlord who chose to use our services it is great to hear such kind words. Thank you for our 5 star review and choosing to recommend us. We appreciate your time and would like to thank you again for choosing 1LET! ...
Jul 05,2013
Jul 05,2013
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1Let really are a remarkable letting agency - they do what they say in their advertising. They are professional. They are excellent communicators and respond quickly to any questions. They select tenants well, with input from the landlord. They advertise accurately and quickly, and really ...
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Nov 19, 2013
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Dear Carla Schmoll,
Thank you for submitting a review for 1LET! We are delighted that as a landlord who uses our services you have given such positive feedback. We are glad you are more than happy with our services so far. Your feedback on our tenant application process and our overall service is invaluable to us and we hope to keep on providing you with a service that meets all of your expectations. Thank you again for taking the time to leave us a review and thank you for choosing to use o ...
Jul 04,2013
Jul 04,2013
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So far, so good. Just switched from using another agent and Ken managed the process very efficiently in my absence....
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Nov 19, 2013
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Dear RW
Thank you for taking the time to leave us a 5 star review. We are happy to hear that as a landlord you are happy with the service we provide. Thank you again and thank you for choosing to use our landlord service! ...
May 04,2013
May 04,2013
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We bought this flat in 2002 and have used 1 Let as
Our letting agent for it, and at times for another flat, for
Ten years.
1 LET have been excellent; the flat always let, maintenance and
safety checks meticulously carried out, and they have found
tenants who ...
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Nov 19, 2013
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Dear Angus and Alison Johnston
Thank you for leaving us a review. We appreciate your feedback and are glad you have had a positive experience as a landlords who have used our letting services. Having been your letting agent for over 10 years your feedback is invaluable to us. We are glad that you were happy with all aspects of our service and are delighted to hear that you would recommend our services. Thank you again for taking the time to review 1LET and thank you for choosing to use our serv ...
May 03,2013
May 03,2013
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I would just like to say a BIG THANK YOU to Ken & Ewan and their team at 1Let. They have been a great help from day one. They did everything thing they said they would, they put my flat on the Thursday and had someone ...
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Nov 19, 2013
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Dear Gordon,
Thank you for leaving us a 5 star review!! We are glad that you were happy with all aspects of our service and would like to thank you for choosing to use our landlord services! ...
Apr 30,2013
Apr 30,2013
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As an overseas landlord the service provided by Ken and his team has been invaluable. I've been relying on 1Let for almost 4 years now and although I did unfortunately have one tenant that caused some damage this was dealt with very professionally and all costs ...
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Nov 20, 2013
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Dear Martin. Thank you for submitting a review on your experience as a landlord with 1LET. We are glad to hear that, as an overseas landlord, you have had a positive experience with us and although there was an issue with a previous tenant we hope we did all we could to create a positive outcome. Thank you again for taking the time to leave us some valuable feedback and highlighting that you would use our services again.
We are glad you chose to let your property with 1LET! ...
Mar 15,2013
Mar 15,2013
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Very helpful, showed great patience with a new renter moving into the area (and still learning some of Edinburgh's own quirks). Repairs and issues dealt with promptly (even pre-emptively!) Impressed, would definitely recommend....
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Nov 20, 2013
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Hi Rnicoll! Thank you for taking the time to offer some feedback on your experience with 1LET. We are very pleased you would recommend us as a letting agent and hope we made your move to Edinburgh a pleasant experience. Thank you for your 5 star review - we are glad you chose to let with 1LET! ...
Sep 07,2012
Sep 07,2012
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I had an excellent experience with 1Let. The staff are friendly, helpful and approachable, and were as obliging when it came to moving out as they had been when I was moving in. I can't comment on their maintenance services as I had no problems ...
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Nov 20, 2013
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Hi Dkay! We’d like to say thank you for taking the time to leave us a review. We are very pleased you had a positive experience letting with us - and that you had no maintenance issues! We have always been fair when returning our tenant’s deposits and so are glad you recognised this. Thank you for your 5 star review - we are glad you chose to let with 1LET! ...
Mar 19,2012
Mar 19,2012
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As a first time landlord I really appreciated Ken taking the time on our first meeting to ensure I fully understood all the neccessary requirements and conditions I needed to fulfill in advance of showing my property for rental. Ken offered constructive advice and opinions, ...
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Nov 20, 2013
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Dear Carol. Thank you for taking the time to submit a review on your experience as a first time landlord with 1LET. We are pleased to hear Ken helped you to fully understand the letting process from beginning to end.
We are also glad to hear you rate our communication and our overall landlord services. Thank you for recommending us and choosing to let your property with 1LET! ...
Mar 16,2012
Mar 16,2012
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1Let were very helpful, friendly and efficient, helping me to conclude a let in a short space of time, to suit my requirements, without compromising their landlord client's interests. They responded quickly and clearly to my requests and produced documents and other information in good ...
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Nov 20, 2013
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Hi Davided! We’d like to thank you for taking the time to offer your kind feedback – we are glad you found our letting process a positive experience and we are delighted you were happy with the overall service we provide. We try hard to ensure tenants are happy with their letting experience and we very much appreciate you taking the time to leave us a review. Thank you for choosing to let with 1LET!  ...
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Complaints Procedure
Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
