90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 226
28th Oct 2024
reviewed by 'Yahya Barry'
23rd Oct 2024
reviewed by 'Dougall MacArthur'
4th Jun 2024
reviewed by 'Jane'
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £2,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 135 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Apr 30,2014
Apr 30,2014
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I very much recommend 1Let as letting agents. They have done a great job of managing the rental of our flat.
I especially recommend Ken Bell who is always most helpful, not only dealing with the tenants and all the paper work, but also arranging ...
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May 09, 2014
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Dear Jado, Thank you for your review, it’s great to hear that you had such a good experience and would recommend us to others! Ken was especially pleased to hear your praise of him and that you appreciated his advice so much. We really hope you continue to enjoy our services, as we make every effort to make sure that our customers are always satisfied. Thank you again for your review, and thank you for choosing 1LET. ...
Apr 30,2014
Apr 30,2014
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I wanted to say that 1Let has to be the best Letting Agents I've ever rented a flat through, they are always available to help and do actually deliver on their promises which meant that I felt they were totally trustworthy - this is really ...
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May 15, 2014
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Dear 'katherinech', Thank you for your excellent review! We’re so glad to hear that you think of us as totally trustworthy, it means so much to us that you've had such a positive experience. That you check with us first when looking for a flat is incredibly gratifying to hear and we hope that we live up to your expectations in the future. Thank you again for your review, and thank you for choosing 1LET! ...
Apr 29,2014
Apr 29,2014
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Ken has now let 2 of my properties in Edinburgh. He always responds and deals with my requests / queries very quickly. He goes above and beyond to help and make sure everything with the property is just right. He is excellent when dealing with our tenants. ...
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May 02, 2014
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Dear Kellie Maconochie, Thank you so much for your 5 star review! Ken was extremely pleased to hear that you were particularly happy with his service and that you appreciated all his hard work in making sure that everything is 'just right'. We’re so happy to hear that you've recommended him and that you've enjoyed your time with us so far. Thank you again for your review, and thank you for choosing 1LET! ...
Apr 29,2014
Apr 29,2014
0
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Me and four friends have been living in a property that is managed by 1let for the past year. Confronted with the question if we were going to move next year we decided to stay in the property for another year. One of the reasons ...
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May 02, 2014
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Dear Leonie, Thank you for your review – it’s great to hear that you've had such a good experience with us and. Ken was really chuffed to hear that how highly you think of him and all his hard work on your behalf hasn't gone unnoticed. We’re so happy that our service was a large factor in choosing to not to move. Thank you again for the review, and thank you for choosing 1LET! ...
Apr 28,2014
Apr 28,2014
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1Let have been our letting agent for just over 2 years now and I cannot fault their service, from the initial contact with Ken Bell in helping us set up to let our property through to the day to day management of the account. The communication ...
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May 01, 2014
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Dear AJM,
We're so glad to hear that you've had such a positive experience. We pride ourselves on our customer communication and praise of that is extremely gratifying. We're so happy to hear that you've recommended us to your friends and to hear about your confidence in us.
Thank your wonderful review and thank you for choosing 1LET. We hope you continue to have such a good experience with us. ...
Apr 04,2014
Apr 04,2014
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Aga has been excellently helpful throughout our time living in the property. Most of our interactions have been regarding small maintenance issues within the flat, and on every occasion they have been dealt with very swiftly and with great ease. One particularly outstanding piece of ...
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Apr 07, 2014
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Dear 'gbrill'. We're delighted to hear that you 'couldn't be happier' and that you thought that our staff, and Aga in particular was so helpful to you. At 1LET we try to ensure that our client care is of excellent quality and so it's wonderful to hear that we are succeeding. We're very glad to hear that you would choose 1LET again and we hope to continue the care that you appreciate so much. Thank you for your 5-star review and thank you for choosing 1LET! ...
Feb 25,2014
Feb 25,2014
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1Let shows professionism throughtout the whole process, from viewing my property, photo shooting, giving decent advices, responding to the client's requests in a speedy manner, to arranging contractors carry out necessary works. With their assistance, my property was let out within 3 days after 1Let replaced ...
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Feb 26, 2014
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Dear Jay. Thank you so much for leaving some feedback on your experience as a landlord with 1LET. We have seen a rising number of landlords switch letting agents recently and so we are very happy to see that we let your property within 3 days of coming to 1LET! It’s also great to read that you found every aspect of our service professional. Thank you again for your feedback and thank you for choosing 1LET! ...
Feb 17,2014
Feb 17,2014
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Ken was very helpful in helping us find a place to rent that suited our lifestyle. He used his personal time on a weekend to help us find a flat to fit in with a time that we had available.
During Ken's periodic reviews he ...
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Feb 21, 2014
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Dear Jacques Laas. Thank you for sharing some feedback on your experience with 1LET. It’s great to see that Ken was able to help you to find a property that was suited to your needs! It’s also promising to read that you feel both landlords and tenants are considered when carrying out periodic reviews. Maintenance is a big part of our business and making sure issues are dealt with efficiently means good communication with both landlords and tenants is essential – we are ther ...
Jan 27,2014
Jan 27,2014
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Very efficient and friendly service when I moved in - all the paperwork was dealt with speedily for a very reasonable one-off fee.
Since I moved in, things like boiler servicing and repairs have also been dealt with very speedily and with absolutely no hassle. ...
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Feb 05, 2014
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Dear NM. Thank you for taking the time to submit a review! We are happy to read that you felt your move in to the property was quick and that the fee was reasonable … (although we must point out that we no longer charge any tenant fees due to recent changes in legislation). As well as this, and having been one of our longer-term tenants, it’s promising to read that you have had a hassle-free experience! We are delighted to see that you would recommend our services and we'd like to t ...
Jan 17,2014
Jan 17,2014
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1let have been my agents since 2009 and I have had very good service from them in that time. They have handled several changes of tenants, repairs, decorators, and compliance issues and I have alway found them to be prompt, courteous and efficient....
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Jan 20, 2014
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Dear Fiona. Thank you for your 5-star review! Having been a landlord with 1LET for over 4 years it’s great to see you are happy with our customer service and with all aspects of the service we offer. Great positive feedback – thank you for taking the time to write a review and thank you for choosing to let your property with 1LET! ...
Jan 17,2014
Jan 17,2014
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I received excellent advice and guidance from 1let from start to finish. They are very knowledgable and helpful. My property was let before I had even finished cleaning it! I have had no problems or issues to deal with and am very pleased to be ...
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Jan 20, 2014
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Dear Mags Seaton. Thank you for your review – encouraging to see that as a landlord you would recommend our services based on the positive experience you’ve had with us. Also great to read you’ve had no issues! Thank you for taking the time to leave some feedback and thank you for choosing to let your property with 1LET! ...
Jan 16,2014
Jan 16,2014
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I rent a beautiful older property in Dunfermline, it is perfect for me and my two children, and we couldn't be happier where we are. I am always relaxed in the knowledge that it is rented through 1Let due to the friendly, relaxed but professional ...
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Jan 17, 2014
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Dear Delanie Murphy. Thank you for your kind feedback on your experience with us. It’s great to read that you find our team of staff, and Ken in particular, friendly yet professional. As one of our tenants, it is also promising to read that you feel we’ve dealt with any maintenance issues you’ve had promptly and conveniently. Thank you for your 5-star review and thank you most importantly for choosing to let with 1LET! ...
Jan 15,2014
Jan 15,2014
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From the beginning we found 1Let to be really suppportive and helpful as we were having issues confirming the let due to an awkward house sale.
Once we moved in we had problems with both bathrooms and once notified Ken at 1let very quickly arranged ...
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Jan 17, 2014
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Dear Gillian Hill. We appreciate you taking the time to offer some feedback on your experience with us. We’re happy to read that you found us supportive in your pursuit of renting a property and quick in dealing with any maintenance issues you had. We are also delighted to read that you found our team of staff friendly and helpful and that you would recommend us! Thank you very much for your 5-star review – and of course, for choosing to let with 1LET! ...
Jan 14,2014
Jan 14,2014
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I've always found the service from Ken from 1Let to be so dependable. He's always chasing things up for us and making helpful suggestions. I have come to totally trust his judgement and readily take his advice. I would wholeheartedly recommend 1Let to any prospective ...
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Jan 14, 2014
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Dear Julie. Thank you for taking the time to give some feedback on dealing with Ken, one of our property managers. It’s great to read that you have found him to be dependable and that you trust his judgement. It’s also great to see you gave 5-stars for your experience and that you would recommend 1LET to any prospective landlords. Thank you again for your feedback and thank you for choosing to let your property with us! ...
Jan 14,2014
Jan 14,2014
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This agency was recommended to me by friends who had used them and I in turn would recommend them. They were very clear on charges, on my legal obligations as a landlord and very prompt, within an hour or so, in answering initial or subsequent ...
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Jan 14, 2014
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Dear Mike Brook. Thank you for submitting a 5-star review! It’s great to hear that not only were you recommended to us by friends but that you would recommend us to other landlords too! Thank you for letting us know that you found 1LET clear, with regards to costs, and prompt in responding to your questions. As a landlord who doesn’t live locally we are happy to see that you have had a positive experience with 1LET in terms of property inspections, reporting and your monthly accoun ...
Jan 10,2014
Jan 10,2014
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We have been tennants at one of 1Let's properties for the past 3 years and have finally moved on to pastures new.
We first viewed the property with Ken and was very charming, we came back the next day for a 2nd viewing and by the ...
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Jan 13, 2014
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Dear Nick and Becky,
Thank you for your feedback – we appreciate you taking the time to tell us about your experience as tenants with 1LET!
It’s great to hear your positive feedback on your viewing with Ken.
With regards to your maintenance issues we are happy that you found us helpful and prompt in resolving any issues.
We are grateful for your 5-star review and glad to hear that you would recommend us! Thank you for letting with 1LET! ...
Jan 09,2014
Jan 09,2014
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Excellent letting agency to deal with. Approachable, easily contacted and honest. Any issues were dealt with quickly and without hassle. Would strongly recommend....
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Jan 10, 2014
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Dear ‘Anon’
Thank you for taking the time to leave us some feedback on your experience with 1LET. We are very happy to hear you would recommend us and that you feel we resolved any issues you’ve had without any hassle.
Thank you again for your review and thank you for choosing to let with 1LET! ...
Jan 09,2014
Jan 09,2014
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My experience with 1Let thus far has been entirely positive. The application process was a little stressful for me owing to me being under significant time constraints. Ken was extremely helpful and supportive throughout in terms of progressing my application quickly, and negotiating property improvements ...
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Jan 13, 2014
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Dear Peter Ward,
We appreciate you taking the time to let us know that you’ve had a positive experience with 1LET!
It’s great to hear you felt Ken provided the help and support you needed throughout your application process and that Ken was also able to resolve the maintenance issues you’ve previously had.
Thank you for also leaving some feedback on your experience with Jane – we know problems like this can sometimes happen with banks!
We do feel that bot ...
Jan 09,2014
Jan 09,2014
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Unlike most of the other Edinburgh-based letting agencies, 1Let is a small setup with a handful of professional, attentive staff.
My last landlord charged an illegal sign-on fee but there was no such issue with 1Let. The process of securing the tenancy was slick and ...
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Jan 09, 2014
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Dear Ross,
Thank you for leaving us a 5-star review – we appreciate you taking the time to submit your feedback!
We are very happy to hear that, as a tenant, you find 1LET professional and our staff attentive. We always take care to ensure that both our landlords and our tenants receive the best service possible!
We’re sorry to hear you had issues with your previous landlord - charging illegal fees is often a problem in the private rented sector, however we make sure we c ...
Jan 06,2014
Jan 06,2014
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One of the best Letting agents in Edinburgh. I have been renting in Edinburgh for the last 5 years and have dealt with different agencies in that time. 1Let have been by far the easiest to deal with.
They are very quick to resolve issues when ...
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Jan 06, 2014
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Dear Yolande,
First of all we’d like to say thank you very much for leaving us some feedback on your letting experience with us – we are very grateful! It is great to hear that you found us to be the easiest letting agent you have dealt with in Edinburgh over the past 5 year and we hope this experience continues.
It’s also great to read that you are happy with the way we resolve any issues regarding repairs and broken appliances.
We are also very happy that you f ...
Dec 27,2013
Dec 27,2013
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Switching to the team at 1Let was one of the best decisions I have made. 1Let have managed my property for over 2.5 years. Being an overseas landlord I have complete peace of mind now that my property is managed by 1Let. They are professional, give ...
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Dec 27, 2013
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Dear Donald. Thank you for taking the time to leave some feedback on your experience with 1LET. It is great to hear that you are happy with our property management service as landlord who does not live locally. We are also delighted to see that you would recommend us to other landlords – have had over 2 years experience of letting your property with us.
We appreciate your feedback very much. Thank you for choosing to let your property with 1LET! ...
Dec 11,2013
Dec 11,2013
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I dealt with Ken, i found him and 1Let efficient, friendly and professional. I don't live locally and 1LET allows me to rent without worrying regarding day to day issues concerning flat....
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Dec 16, 2013
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Dear C Walsh. Thank you for taking the time to leave us a review - we're very happy to hear your experience with Ken has been a positive one. Knowing you are happy with our services as a landlord who doesn’t live in Edinburgh is also great to hear. Thank you again – and thank you for choosing to let with 1LET! ...
Dec 03,2013
Dec 03,2013
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My experience from 1let has been really positive and that is right down to the individuals who have managed my property and usually gone beyond my expectations (based on previous experience of letting agencies).
The staff understand the needs of landlords and provide exceptional support ...
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Dec 03, 2013
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Dear Heena Ratnani. Thank you for your 5-star review! We are very happy to hear you’ve had such a positive experience with 1LET and very much hope this continues! We are glad to hear that we have met your expectations – having had experience with previous letting agents.
Thank you very much for your review – we are delighted to see you would recommend us - thank you for choosing to let your property with 1LET! ...
Dec 03,2013
Dec 03,2013
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Ken was extremely helpful in advice on presentation. 1Let have handled problems eg replacement washing machine at very reasonable cost....
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Dec 03, 2013
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Dear Vivien Phillips. Thank you very much for taking the time to offer some feedback on your experience with 1LET. It’s great to see you were happy with Ken and the 1LET team! Thank you for your 5-star review and thank you for choosing to let with 1LET! ...
Dec 01,2013
Dec 01,2013
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1Let have been extremely professional in managing our property. I would highly recommend them to any prospective landlords. We have used 1Let for over 3 years and have never had any issues. If we ever expand our property portfolio, I won't look any further than them....
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Dec 03, 2013
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Dear GraemeS. Thank you for taking the time to leave us a review – we appreciate your feedback. Having been your letting agent for over 3 years it is great to hear you would recommend us to prospective landlords! We’re glad to hear you’ve had no issues and hope this continues! Thank you again and thank you for choosing to let with 1LET! ...
Nov 29,2013
Nov 29,2013
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1let really took the stress out of renting out my flat! My tenants have been excellent and it has always been rented quickly with minimal gaps. I would highly recommend them as a professional, friendly and reliable agency....
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Dec 03, 2013
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Dear Emma. Thank you for taking the time to give some feedback on your experience with 1LET. We are glad you to hear, that as a landlord, you felt we took the hassle out of letting! It’s also fantastic to hear you are happy with your tenants...
Thank you for recommending us and thank you for choosing to let your property with 1LET! ...
Nov 29,2013
Nov 29,2013
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My experience with 1Let has been extremely good. They have been managing our property for over 3 years. During that time it has only been vacant for a few weeks. The rent they are getting is much higher than we were quoted from other agents and ...
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Dec 03, 2013
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Dear Corina. Thank you for leaving some feedback on your experience with 1LET and mentioning you would recommend us to other landlords! We are glad to hear you are happy with our services and we are very delighted to hear that the rent you are receiving for your property is greater than other quotes you received. We have a thorough tenant application process and so it’s great you noticed this too!
Thank you for choosing to let your property with 1LET. ...
Nov 28,2013
Nov 28,2013
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My experience with 1Let has been excellent. From first off they found the appropriate tenants quickly. They carry out regular visits, report clearly on all matters relating to the property and ensure that the property is well maintained and cared for. I would have no ...
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Dec 03, 2013
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Dear Elizabeth. The 1LET team would like to thank you for taking the time to submit a review on your experience with us. We are very happy to hear you have had such a positive experience with Ewan and Ken and we very much hope this continues... Thank you for choosing to let with 1LET! ...
Nov 28,2013
Nov 28,2013
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Principally, Ken seemed to get the right tenants for our property. In the time Ken has been in charge of the flat I don't think it has ever been empty. Secondly, the flat received a lot of work from me some years ago, since I ...
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Nov 29, 2013
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Dear Graeme. Thank you for taking the time to leave us a review – we appreciate it very much! We are glad you’ve had a positive experience with 1LET and in particular would recommend Ken! It’s great to hear that having chosen to use your property as an investment for your pension, that 1LET has met your expectations as a letting agent. Thank you for choosing to let your property with 1LET! ...
Nov 21,2013
Nov 21,2013
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Since my very first correspondence with 1Let they have been extremely prompt, professional and an overall pleasure to work with.
I moved to the company after having considerable difficulties with a previous property manager and my experience with 1Let has been a breeze.
When my ...
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Nov 22, 2013
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Dear Jeanette. Thank you for taking the time to submit a review of your experience with 1LET. We are very happy to hear that you have had a positive experience with us since moving from your previous property manager. The 1LET team have enjoyed managing the renovation process for your property and we are glad that you are pleased with the outcome! We appreciate your valuable feedback and we are delighted to read that you would recommend our services. Thank you for choosing to let your property w ...
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No fees information available
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Complaints Procedure
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Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
