90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 226
28th Oct 2024
reviewed by 'Yahya Barry'
23rd Oct 2024
reviewed by 'Dougall MacArthur'
4th Jun 2024
reviewed by 'Jane'
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £2,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 135 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Apr 16,2015
Apr 16,2015
0
people found
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this helpful
My partner and I are very happy with 1Let.
Our main agent is Aga, and we have occasionally dealt with Ken as well.
They are polite, very friendly and always committed to helping us.
They have solved our issues very quickly.
As experienced tenants (almost ...
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Comment on agent fees
Fair enough
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Apr 20, 2015
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Dear Antonio, first of all thank you for taking the time to leave a review for 1LET.
It's great to read you and your partner are happy with the service you receive - in particular from you property manager Aga.
We are extremely pleased you have found us to be polite, very friendly and always committed to helping you whilst solving your issues quickly.
As experienced tenants who would highly recommend us to tenants we are very grateful for your feedback.
Thank you again for you revi ...
Apr 15,2015
Apr 15,2015
0
people found
this helpful
this helpful
As a landlord I am very happy with 1Let. They found me a good tenant at an increased rent and have provided an excellent management service. Communication is good both when I contact them and the monthly statement.
I would recommend 1Let to other landlords ...
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Comment on agent fees
I am paying slightly higher than with other agents I use however not unduly high.
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Apr 20, 2015
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Dear Maurice, thank you for taking the time to leave us a review. As a landlord who uses 1LET's services it is great to see your are happy with the tenant we found - and you are happy with the rental income your property is achieving. Also very positive to read you are happy with your monthly statement and communication from the team.
Thank you for saying you would recommend 1Let to other landlords and tenants and thank you for choosing 1LET.
Kind regards,
The 1LET team ...
Mar 12,2015
Mar 12,2015
0
people found
this helpful
this helpful
I found that 1 Let were fast to answer the phone and answer my initial queries. They were able to answer to my satisfaction so that I was confident to proceed letting my property through 1 Let. The initial inspection and actions agreed were timely and highly ...
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Comment on agent fees
I am really impressed at the fees rate. I feel it is worth it and a very reasonable fee for the work they do.
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Mar 16, 2015
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Dear Mandy Graham,
Thank you for taking the time to write a review sharing your experience of 1LET's landlord services.
First impressions are important, and it's great to see that we left a good one with you; answering your initial queries to your satisfactions and then proceeding and choosing 1LET to manage your property. In addition to this it is also very positive to see any initial work was carried out within a timely fashion and to your satisfaction.
Overall, we're happy to see t ...
Mar 11,2015
Mar 11,2015
0
people found
this helpful
this helpful
Aga has been helpful and on hand for any query no matter how big or how small, from day one.
I've never really respected estate agents as my past experience is they tell you what you want to hear, then when hi sign the contract, ...
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Comment on agent fees
Fair
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Mar 12, 2015
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(1)
Dear Jamie. Thank you for taking the time to share your online review of your experience as a tenant who has rented through 1LET - we appreciate your feedback.
It's great to see that in particular you have found Aga, one of our property managers, to be a great help to you - and that you feel we have delivered high levels of customer service.
We're glad to see that we've also been helpful to you with regards to moving out of the property, we hope your future experience from here on in is posi ...
Mar 10,2015
Mar 10,2015
0
people found
this helpful
this helpful
This agent took over when our house became empty and the agent who was handling it did not let us know until six days before the tenants moved out. Ken Bell of 1LET was excellent. He met us at the property the next day, organized ...
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Comment on agent fees
I can't put this below, but I do not know whick property portal was used.
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Mar 12, 2015
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Dear Arabella.
First of all - thank you for taking the time to write a review on your experience as a landlord who chose to let their property with 1LET.
As someone who previously had an unpleasant experience with their previous agent, we are glad that after coming to 1LET this has changed - in particular we're very happy to see your experience with Ken, one of our property managers and our Lettings Director has been positive.
1LET take pride in offering a service to landlords where ...
Feb 24,2015
Feb 24,2015
0
people found
this helpful
this helpful
What a pleasant bunch of people at 1Let, renting made real easy. I've met Ken a couple of times and he's polite, friendly, and helpful. A professional company with a personal touch. Ken visited us for our 6 monthly inspection and asked if we were happy ...
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Feb 24, 2015
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Dear R Altaf, thank you for taking the time to share your experience of 1LET's property management services. We are glad to hear you have had a positive experience with Ken in particular - it's great to read you have found him to be polite and friendly and the company overall to be professional. Also great to see should you have any problems you know we are here to help. Thank you again for your review and thank you for choosing 1LET! ...
Feb 18,2015
Feb 18,2015
0
people found
this helpful
this helpful
As a busy person, I do not usually take the time out to write reviews, but I felt that it was important to do so in this case. To recognize an excellent letting agent. I have been renting for over twenty years, with various agencies, ...
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Feb 18, 2015
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(1)
Dear e.p.s, thank you for taking the time to share your experience of letting through 1LET. As someone with over 20 years experience of renting through multiple agents, we are grateful for your honest feedback. To hear you have found us to be professional, efficient and friendly - in particular the quality of customer service delivered by both Aga and Ken, is great to read. It's also great to see you feel we try our hardest to ensure both tenants and landlords are happy - this is something we do ...
Feb 05,2015
Feb 05,2015
0
people found
this helpful
this helpful
1let are the best letting agent I have ever dealt with! Efficient, reactive and really friendly staff. Aga will always get back to me straight away if I have any issues with the property I stay in. I would recommend them to anyone that wants ...
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Feb 05, 2015
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Dear Rory. Thank you for taking the time to offer feedback on your experience of letting a property through 1LET. It's great to see that Aga has been helpful to you and that you would therefore recommend us to prospective tenants! Thank you for a lovely review, and thank you for choosing 1LET! Kind regards, the 1LET team. ...
Feb 03,2015
Feb 03,2015
0
people found
this helpful
this helpful
Ken was extremely helpful when it came to finding a property to rent in Edinburgh on short notice. Following the viewing he answered all queries I had and I felt the whole experience was simple and easy. I would highly recommend using 1Let to any ...
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Feb 04, 2015
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(1)
Dear Ben, thank you for writing a review on your experience of renting with 1LET. It's great to hear you found Ken helpful - and we're glad you found a suitable property on short notice! We appreciate you saying that you would recommend us to your friends - and we appreciate you taking the time to write this review! Thank you for choosing 1LET. Kind regards, the 1LET team. ...
Dec 16,2014
Dec 16,2014
0
people found
this helpful
this helpful
I would highly recommend 1Let as a letting agent.
Any issues have been dealt with the minimum of fuss and in a professional and timely manner....
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Dec 17, 2014
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(1)
Dear Cathal, thank you for taking the time to share your experience of renting through 1LET. We're glad to see that you would recommend us and that you've found our staff to be professional in the way they do things. Thank you again - and thank you for choosing 1LET. ...
Dec 11,2014
Dec 11,2014
0
people found
this helpful
this helpful
What I have enjoyed most from 1Let is their no nonsense approach to things, it is clear that they want everything as simple as possible and they believe in the mutual benefit of everyone being happy. Anytime there has ever been anything that needed to ...
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Dec 17, 2014
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(1)
Dear Albert Sharpe, thank you for taking the time to leave 1LET a review, and highlighting that you would recommend us, as an Edinburgh letting agent, to anyone.
It's great to see that you have had a very positive experience, and have found Ken in particular to be very helpful to you. As someone who also has previous experiences to compare to, it's also promising to see you feel we look after the needs of both landlords and tenants - providing quality customer service to both is very import ...
Dec 05,2014
Dec 05,2014
0
people found
this helpful
this helpful
1Let is very professional, practical and personable. The team is responsive, pro active and helpful in resolving issues concerning a property. They go out of their way to solve issues in a beneficial way for the land lord. For example my fridge/freezer died, they ...
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Dec 17, 2014
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(1)
Dear Joanna, thank you for taking the time to tell us about your experience as a landlord who chose to use 1LET. We're very happy to read that you have found us to be very professional, practical and personable - and that we have been able to help you and manage your property.
We always take the time to think about the best approach to take in all situations and the outcome that will be mutually beneficial to both landlords and tenants - so it's great to see you have been happy with the way ...
Sep 16,2014
Sep 16,2014
0
people found
this helpful
this helpful
My experience with 1LET was efficient and enjoyable. I was looking for a property within Edinburgh City Centre within a set time period. Ken and the rest of the team at 1LET Edinburgh were able to assist me in securing a beautiful property at Gardner's ...
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Comment on agent fees
Once again, no complaints.
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Oct 07, 2014
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Dear Sam. Thank you for offering your feedback on 1LET's customer service and your experience as a tenant who chose to rent with 1LET. It's great to hear you found Ken helpful and that you feel we are an approachable team of staff. We're also glad to hear that you found a property you are happy with and in a location you were looking for! Thank you for taking the time to share your experience and thank you for choosing 1LET! ...
Sep 11,2014
Sep 11,2014
0
people found
this helpful
this helpful
I would like to fully endorse how good both the above agents have been in dealing with my contract. Everything has been don't quickly and smoothly. I have no complaints about the property either....
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Comment on agent fees
All fees are appropriate.
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Oct 27, 2014
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(1)
Dear Alan. Thank you for leaving a review on your experience as a tenant who has used our services. We're happy that you are pleased with the service you have received and that you are also happy with the property you are renting. Thank you for choosing 1LET! ...
Sep 07,2014
Sep 07,2014
0
people found
this helpful
this helpful
Ken was fantastic nothing was to much trouble, he gave me some really good advice,
He had the property let really fast, at a better rent price than I thought I would get
He also saved me money on my insurance, so far so good!!!...
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Sep 24, 2014
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(1)
Dear Margaret, thank you for sharing your 1LET customer service experience. As a landlord who chose 1LET to manage your property, we are very happy to hear that Ken was helpful to you - and that your property let very quickly with you saving money on insurance too! ...
Sep 05,2014
Sep 05,2014
1
people found
this helpful
this helpful
Ken has an open, positive approach to getting the job done. He gave sound advise on legal issues for a landlord, he organised all the checks, he advised on improvements and was prompt to respond to any questions. The contract was clearly explained, he was ...
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Comment on agent fees
The fees are well inline with other agencies, but I was more concerned with the level of service.
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Sep 24, 2014
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Dear Sarena - thank you for reviewing 1LET and your customer service experience. It's great to hear such positive feedback about our property managers Ken and Aga. It's also good to hear Ken's knowledge of landlord requirements and his explanation of the letting process was helpful to you. Aga was pleased to hear that you were happy with your photos and of course that you felt her approach was professional! We'd like to thank you for sharing your experience as a landlord who chose to let with 1L ...
Sep 03,2014
Sep 03,2014
0
people found
this helpful
this helpful
The agent organised letting the flat very swiftly and with hassle-free paper work. Any issues I encountered during tenancy were resolved efficiently. She always offered quick response on my questions and concerns. Highly competent services....
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Sep 04, 2014
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Dear Emilia Marciszewska. Thank you for sharing your experience as a tenant with 1LET. We're happy to see that you rate the customer service delivered by both of our property managers - Ken and Aga. It's also great to see any questions/concerns you had were dealt with quickly! Thank you again for your review and thank you for choosing 1LET! ...
Aug 28,2014
Aug 28,2014
0
people found
this helpful
this helpful
Always extremely polite, friendly and helpful. If i ever had any questions or issues i just had to pick up the phone or email and i would have a quick response. Excellent service!...
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Aug 29, 2014
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(1)
Dear Anna. Thank you very much for taking the time to leave 1LET a review. Itis great to read your positive feedback on Aga and how highly you rate the service you received. It's also very promising to see you would use 1LET again! Thank you again for your feedback and thank you for choosing 1LET! ...
Aug 22,2014
Aug 22,2014
0
people found
this helpful
this helpful
I am the resident of a house rented from the 1LET letting agency. Aga Kuehn was the agent that helped me with my decision about the rent. She was very polite and helpful.
I believe Aga is a very good Agent and she performs her ...
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Aug 26, 2014
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(1)
Dear Mariusz. Thank you for sharing a review on your experience as a 1LET tenant. We are very happy to hear about your positive experience. It's great to hear that you have found Aga to be polite and helpful and that overall you feel you receive a high quality service. Thank you again for taking the time to write a review and thank you for choosing 1LET! ...
Aug 20,2014
Aug 20,2014
0
people found
this helpful
this helpful
1LET have been thoroughly professional and helpful, immediately responding to any problems I have had, even out of hours. I would not hesitate in recommending them to anyone who seeks a reliable and efficient letting agency....
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Aug 26, 2014
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(1)
Dear Julia. Thank you for your review on your experience as a 1LET tenant. To hear that you have had a positive experience - in particular with Ewan and Aga - is great to hear. We are also delighted to read that you would recommend us to anyone seeking a reliable and efficient letting agency. Thank you again for taking the time to write a review and thank you for choosing 1LET! ...
Aug 19,2014
Aug 19,2014
0
people found
this helpful
this helpful
The team are a pleasure to deal with and they provide a professional, prompt and efficient service. My obligations as a Landlord were discussed with me and I was given a useful guide which set out their different services, which can be tailored to meet ...
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Aug 26, 2014
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(1)
Dear Sarah Cameron. Thank you for taking the time to tell us about your experience with 1LET. We are glad to hear you have found us to be professional, prompt and efficient and that you found the information we provided you with useful. It's also great to see that you would recommend us to any prospective landlords and tenants. Thank you for your 5 star review and thank you for choosing 1LET! ...
Aug 15,2014
Aug 15,2014
0
people found
this helpful
this helpful
My husband and I have been so impressed with the professional contact from 1Let. Every details was thought through from the time we viewed the property to moving in. In fact when we have an query or maintance issue 1Let have sorted things out promptly ...
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Aug 15, 2014
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Dear Christiana and Andrew, Thank you for the kind words, Everyone at 1LET works very hard to ensure both landlords and tenants receive the same excellent service. Reviews like yours make the hard word very much worthwhile. We do hope you enjoy renting with 1LET and we remain only a phone call or email away should you need us. ...
Jul 28,2014
Jul 28,2014
0
people found
this helpful
this helpful
I am very pleased with 1Let agency. They have been quick, professional and sufficient in their service. All enquires were resolved immediately. E-mails with concerns or questions were answered as soon as it was possible. Very good contact. They were helpful, friendly and professional at ...
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Jul 29, 2014
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Dear Kasia, Thank you for your review. We are delighted that you were so pleased with the service that you received from 1LET. We in turn very much appreciate the time that you spent with us as a tenant. If we can be of service to you or someone that you know in the future please do just get in touch. ...
Jul 22,2014
Jul 22,2014
0
people found
this helpful
this helpful
My experience with 1Let has been a positive one from the initial contact throughout to the end of my tenancy. Everyone I have dealt with at the agency has been positive, helpful and quick to get back to me in terms of responding to enquiries, ...
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Jul 22, 2014
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Dear Lin, Thank you for your kind review. We likewise greatly appreciate your highly responsible approach at all times during your tenancy. We remain at your service should you require any further help or assistance in the future. ...
Jul 02,2014
Jul 02,2014
0
people found
this helpful
this helpful
Living remote from Edinburgh I used the reviews I read on allagents to select 1Let and I have not been disappointed. From my very first dealings all the staff have been excellent. Led by the hugely impressive and charismatic Ken Bell, they have responded to ...
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Jul 22, 2014
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Dear RPaul, We greatly appreciate your taking the time to write a review regarding your customer service experience with 1LET. We look forward to continuing to provide a level of service that is genuinely helpful and that the 1LET team can be proud of. ...
Jun 16,2014
Jun 16,2014
0
people found
this helpful
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Myself and one other rented from 1let in 2012-2014 and we were both satisfied with the experience. Any questions or repairs have been dealt with promptly, with the main point of contact being Ken Bell. We were notified well in advance of any inspections and ...
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Jul 03, 2014
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Dear Nicola D, We're so glad to hear that you've had such a positive experience with us! At 1LET we try to make sure that our communication is the best possible, and that every part of renting is as painless as we can make it. It's lovely to get such good feedback, thank you. ...
Jun 11,2014
Jun 11,2014
0
people found
this helpful
this helpful
I rented a furnished property with 1let in May 2013. Having agreed with the letting agent that some furniture items would be removed as we had furniture of our own that we were bringing with us. No issues during my tenancy until the date I left, ...
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Jun 16, 2014
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Those with something to hide often do go silent with no further comment. Just a repeat.... AVOID THIS COMPANY ...
Jun 06,2014
Jun 06,2014
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this helpful
I have been using 1let to manage my property since last year and so far it has been a very refreshing experience. All of the team I have dealt with so far have been very helpful. My main point of contact being Ken Bell as ...
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Jun 12, 2014
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Dear Jolene, We're so glad to hear that you've had such a good experience with 1LET! Thank you for this wonderful review, it's absolutely lovely to hear such positive feedback. We strive to be an ethical business and give the best experience we can to all our clients - whether that be landlords or tenants - and it’s great to have that appreciated.
Thank you again for the five star review, it really means a lot to us. And thank you for choosing 1LET! ...
May 28,2014
May 28,2014
0
people found
this helpful
this helpful
Ken has been our letting agent since August. He has been a great help and anytime we have had any issues he has immediately dealt with them in a way that caused minimal inconvenience to us. Ken has always been rapid in responding to any ...
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Jun 09, 2014
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Dominique, thank you so much for this wonderful review! We try very hard to have excellent customer communications and we love to hear that it’s being appreciated - Ken was especially pleased to hear your praise of him. We hope you continue to have such a positive experience with 1LET. Thank you again for your review and thank you for choosing 1LET. ...
May 02,2014
May 02,2014
0
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this helpful
We moved into a house let by 1let last month. Aga was amazingly efficient and helpful and the whole application process was a breeze! Since moving in we noticed a small leak under the bath which was rectified within 48 hours of initial contact, and last ...
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May 15, 2014
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Dear Gemma and Thomas, Thank you for this wonderful review! We’re so glad to hear that you couldn't be happier with our service and that you wouldn't hesitate to recommend us. Aga was thrilled to hear your praise of her, as of course were Ken and Ewan. We will try our best to make sure that your experience with 1LET always remains as positive as it is now. Thank you again for your review, and thank you for choosing 1LET! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
