90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 226
28th Oct 2024
reviewed by 'Yahya Barry'
23rd Oct 2024
reviewed by 'Dougall MacArthur'
4th Jun 2024
reviewed by 'Jane'
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £2,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 135 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Nov 30,2017
Nov 30,2017
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I need to say this is the best agency ever! They are very professional and friendly. You can feel warm atmosphere during a service. Raine and Julia are so positive and warm people. They help us with everything, they explain us everything and what is ...
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Comment on agent fees
Please comment (good or bad) : FANTASTIC SERVICE, both agents !!!
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Jan 19, 2018
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Thank you for taking the time to offer your feedback on 1LET's services. We are delighted everything has went well and we hope you are enjoying your new home. Thank you for choosing 1LET ...
Nov 21,2017
Nov 21,2017
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people found
this helpful
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As a first-time landlord, I found 1Let to be extremely professional while at the same time offering a very friendly and personal service. All the information I needed was available in their handbook and, when I had additional questions or just wanted to check that ...
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Comment on agent fees
The fees are what I would expect to pay to a company offering such an excellent service
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Jan 22, 2018
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Dear Violet, thank you for choosing 1LET to manage your property – we are delighted you are happy with our service. We're glad you found our landlord pack helpful and the tradesmen we employ excellent. We take pride in our property marketing so we are so glad you were pleased with this – it does make all the difference! ...
Nov 15,2017
Nov 15,2017
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I decided to rent a flat with 1Let agency without any knowledge about them. The flat is perfectly checked and everything works properly. The selection process was absolutely fast and easy. I highly recommend this agency because they made everything extremely easy and the most ...
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Raine has been lovely for the entire process of rent: during the view of the flat, checking the applications documents, and really willing during the signature of the contract and the move in procedure. I met only at the signature day Julia, she has been clear and prepared during the presentation of the contract. Thank you
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Nov 16, 2017
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Dear Rita,
Many thanks for taking time to leave such a positive review. Julia and Raine are two of our newest members of staff and it is a delight to read how easy they have made the process for you. We do hope you will be very happy in your new home.
Fiona
1LET Ltd ...
Oct 26,2017
Oct 26,2017
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people found
this helpful
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My partner and I decided to rent our flat with 1Let from good online reviews and a host of awards to go with them. We were not disappointed. Ken was a professional and on our first meeting gave a great insight into renting our property, ...
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Comment on agent fees
Worth the money. After discussing various options they showed they were versatile, pragmatic and were willing to cater to our situation.
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Nov 06, 2017
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Dear Craig, thank you for taking the time to offer your feedback on 1LET's Self Managed service. We work hard on delivering excellent customer service and so to hear your reason for choosing 1LET was because of this is great! Ken is great with general advice and highlighting what options are available to best suit the needs of the landlord and so we're delighted to see you've highlighted this. Thank you for offering feedback on your experience and thank you for choosing 1LET! ...
Oct 25,2017
Oct 25,2017
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1Let provide an excellent letting service. I've now used them for nearly nine years. From my understanding of it, the business is set on strong & ethical foundations. All those with whom I have had dealings, in particular Ken Bell, have been professional and friendly. When ...
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Nov 06, 2017
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Dear Jamie, as a landlord who has been with 1LET for almost 9 years it's fantastic to hear your views. We are so pleased we've been able to help by managing your investment and are absolutely delighted to read you've found the team and Ken in particular to be so helpful, friendly and professional. Thank you for your 5 star review and thank you for choosing 1LET! ...
Oct 24,2017
Oct 24,2017
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A first class service from Ken Bell and the team at 1Let. We moved to Australia and they took care of the renting our property in Edinburgh, with a fast and efficient, friendly service. They have always provided great tenants and we couldn't be happier. ...
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Nov 06, 2017
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Dear David and Fiona, thank you for taking the time to write a review for 1LET. It's been a pleasure renting your property and we are so pleased you are happy with the service you have received. Thank you for your review and thank you for choosing 1LET. ...
Oct 24,2017
Oct 24,2017
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The best experience so far from all Edinburgh agencies! Professional and friendly team who communicates brilliantly with customers. They are available to help whenever you need them. I highly recommend 1LET Ltd if you're looking for trustworthy flat agency....
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Nov 06, 2017
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Dear Joanna, thank you for your 5-star review! It's fantastic to read your experience with 1LET has been so positive. We're glad we've been able to help. Thank you for choosing 1LET! ...
Oct 23,2017
Oct 23,2017
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having had rather bad experiences with previous letting agencies, my fiancée and I were absolutely delighted with the service we received from one let. The service was very friendly and any issues with the property were always quickly rectified!! When phoning or emailing one ...
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Comment on agent fees
Good
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Nov 06, 2017
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Dear Kirsty, thank you for taking the time to offer your feedback on your experience with 1LET. We're so pleased to read you are delighted with our levels of customer service. Ken is a great property manager and tailoring our services to the different needs of people and often unique situations is what we aim to do, thank you for highlighting this. Thank you for your great review and thank you for choosing 1LET.! ...
Oct 18,2017
Oct 18,2017
2
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Without a doubt the best property agency I've dealt with in my life. Ken Bell and the entire team are highly professional, friendly and approachable. Whenever there has been a problem, whether maintenance or administrative, they have responded with admirable speed and good humour. 5 stars ...
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Nov 06, 2017
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Dear Nicolas, thank you for sharing your feedback on 1LET. We are absolutely delighted with your comments and so pleased to hear Ken and the rest of the team have been able to make your tenancy a positive experience. We welcome your 5 star review and would like to thank you for choosing 1LET! ...
Sep 08,2017
Sep 08,2017
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We rented a property with 1let for 2 years in Edinburgh and it was the best rental experience we have ever had. The staff are so personable and friendly and made us feel very safe, secure and well looked after in our property. This is what ...
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Sep 26, 2017
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Dear Hannah. Thank you for taking the time to write a review for 1LET. We are absolutely delighted to read that you have had a great rental experience. The team are so pleased to see you've found us to be personable, made to feel safe and you have felt looked after. Thank you for choosing 1LET! ...
Aug 22,2017
Aug 22,2017
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ILET have been my agent for a few years and their service is excellent. They provide high quality information and guidance for landlords and in particular respond quickly and efficiently to any queries. I have confidence that they will sort out any repairs or issues ...
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Aug 31, 2017
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Dear Dee, thank you for taking the time to share your experience of 1LET. We are so pleased to read you have found the information and guidance we offer to be helpful. As a team we try our best to manage everything to the highest of quality and in a timely manner – and we're pleased you have found us to be quick and efficient in helping with any queries. As letting agents it is our responsibility to ensure both the landlord and the tenant are happy – it's therefore great to see you ...
Aug 21,2017
Aug 21,2017
0
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We rented with 1Let for 2 years and have found them to be very organised, efficient and reliable. Beata is friendly and quick to reply to emails. I would have no hesitation in recommending them to a friend....
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Aug 31, 2017
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Dear Suzanne, thank you for taking the time to let us know about your renting experience with 1LET. It's fantastic to read you found us to be organised, efficient and reliable and that you have found Beata in particular to be friendly and helpful. We are delighted to read you would recommend us. Thank you for choosing 1LET! ...
Aug 01,2017
Aug 01,2017
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I recommend 1Let heartily. My husband and I rented through this company for 1.5 years. We found the company to be well organized and the staff were thorough, responsive, pleasant and capable. Repairs were done quickly. Our rental agreement was non-standard and 1Let adapted well to ...
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Comment on agent fees
We as renters did not pay the agent's fees.
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Aug 31, 2017
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Dear Alison, thank you for taking the time to offer your feedback on your experience with 1LET. We are so pleased to read you've found us to be thorough, responsive, pleasant and capable. From a tenant's point of view maintenance is often one factor that has a huge effect on renting experience and we are glad that any repairs you reported were dealt with quickly. As always, not every situation can be managed in the same way and we always try to do our best. It's therefore great to hear we were a ...
Jul 27,2017
Jul 27,2017
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This agency is actually pretty awesome. I was renting for the last 10 years and I didn't realise that lease can come with any additional service - not to mention such an excellent one as 1Let provided! They contracted companies that review your location to find ...
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Comment on agent fees
Good - no surprises here. Standard fees and no hidden costs.
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Jul 31, 2017
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Dear Marcin, thank you for taking the time to tell us about your experience as a tenant renting through 1LET. We are all delighted that you are pleased with the level of service you have experienced as we all work very hard on this – and your mention of the company we used call Tenant Shop to arrange and sort out council tax and utilities is also very encouraging – we'll pass on your positive feedback to them too! Thank you again for taking the time and thank you for choosing 1LET! ...
Jul 06,2017
Jul 06,2017
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We have let our property through 1Let for a year now and are very happy with their service. Communication has always been very good and recently we were very impressed with how they dealt with an emergency leak in the property. Ken and Beata acted ...
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Comment on agent fees
Fees seem to be in line with other agencies.
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Jul 13, 2017
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Dear J Williams, many thanks for taking the time to leave feedback on your experience with 1LET. We are really pleased to hear you are happy with our service, in particular the service youve received from Ken and Beata. Thank you for recommending and thank you for choosing 1LET! ...
Jun 30,2017
Jun 30,2017
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I have used 1Let for over 12 years now and would thoroughly recommend them as first class letting agents. As a company they have grown over this period but the standard of service has never diminished. Living on an island means we need agents who are ...
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Comment on agent fees
I think the fees are good for the service provided.
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Jul 31, 2017
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Dear Stephen, thank you for your very positive feedback! As one our longest customers we are of course delighted to hear you would recommend us. We are so pleased you are able to relax in the knowledge that 1LET are looking after your investment. Thank you for taking the time to let us know about your experience and thank you for choosing 1LET! ...
May 30,2017
May 30,2017
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A very professional team from start to finish. The team were always very responsive and helpful and a pleasure to deal. We never felt that we were trying to be taken advantage of, which is a rarity in this sector with so many friends and ...
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Jun 01, 2017
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Dear SJG, thank you for offering your feedback on your experience of 1LET's services, we are really pleased to read you found us to be responsive, helpful and a pleasure to deal with. We are delighted your tenancy went so well and that you have been able to share this with us! Thank you for choosing 1LET! ...
May 10,2017
May 10,2017
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We have lived in a 1Let property for the past two years. We have found 1Let to be excellent letting agents who have dealt with any issues promptly and without fuss. For example, when the neighbours above had a significant water leak through our bathroom ...
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Comment on agent fees
Good
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May 30, 2017
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Dear Ross and Jade, thank you so much for your brilliant review - we are so pleased that you both had such a positive experience with us. We are of course sorry to see you leave but wish you all the best for the future! We're glad any problems were attended to quickly and efficiently. We are so pleased that you feel we are the best you have dealt with, and fantastic to hear you'd recommend us to everyone. Thank you again for taking the time and thank you for choosing 1LET! ...
May 09,2017
May 09,2017
0
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My experience as a tenant with 1Let has, so far, been excellent. From the outset, the staff have always been friendly, professional, and accommodating; queries have been responded to quickly, and procedures clearly explained and communicated. Certainly one of the best agents I have dealt ...
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May 30, 2017
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Dear Amos, we were delighted to hear that you have had a great experience with your tenancy so far and the team have been professional, helpful and clear - hearing we've been one of the best you've dealt with is really lovely and encouraging to hear. Thank you for choosing 1LET! ...
May 05,2017
May 05,2017
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We have had a wonderful experience renting with 1Let. Our property manager, Beata responds promptly to emails and attends to problems very efficiently. We also appreciate receiving updates about actions taken to address problems we have had....
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N/A
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May 30, 2017
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Dear MH - what a fantastic review, thank you for taking the time. It's great to hear Beata is so helpful and efficient - she is a super property manager! Thank you for choosing 1LET! ...
May 05,2017
May 05,2017
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We are existing tenants of a property managed by 1Let and are extremely pleased by the professional and friendly service that we have received. All of the staff (particularly Beata) are excellent at dealing with any issues that we raise, and we always receive quick ...
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May 30, 2017
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Dear Sophie and Panupon - absolutely delightful review! Thank you for taking the time to offer some feedback on your experience with 1LET and in particular Beata. We always love to hear when our tenants have had a positive experience! It's great to hear you were able to renew your tenancy - and very pleased to hear you would recommend 1LET to others! Thank you for taking the time and thank you for choosing 1LET! ...
Apr 29,2017
Apr 29,2017
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I was really pleased to work with this agency. They were really helpful and reliable from the very start until the end. I felt I could trust them and enjoyed fully my stay in Edinburgh. Would definitely recommend this agency to anyone that is looking ...
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May 30, 2017
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Dear Stasha. What a lovely review , thank you! We were absolutely delighted to read that you've had a great experience and you'd recommend us - it's also great to hear Beata was helpful throughout your tenancy. Thank you for choosing 1LET! ...
Mar 31,2017
Mar 31,2017
0
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this helpful
this helpful
1Let have been fantastic letting agents, very responsive and very courteous. They understood my financial situation as a freelancer and were flexible enough to accept the documents I could provide as proof of income. They have always responded quickly to any enquiries or issues. Highly ...
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Apr 21, 2017
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Dear Paul, thank you for taking the time to write a review for 1LET as a team we were delighted to read you have had a positive experience we try our best to tailor our services to the needs of landlord and tenants and so are glad that things have worked out well. Thank you again for taking the time to offer your feedback and thank you for choosing 1LET! ...
Mar 29,2017
Mar 29,2017
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I just have good word about 1LET and especially about Ken, all it was very very profesional I never ever had any issue with them . I been a tenant for over 5 year. I would hight recommend this agency....
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Apr 21, 2017
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Dear Ricard, thank you for taking the time to offer some feedback one 1LET and your experience. We are delighted to read Ken has been helpful to you throughout your tenancy. It's great to hear you would recommend us too - thank you for choosing 1LET! ...
Feb 17,2017
Feb 17,2017
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1Let have been amazing throughout the process of letting our much-loved first flat. They offered really good, honest advice, helped us find good tradespeople to undertake the little that needed doing and even sourced additional quotes as they deemed the first cost for electrics a ...
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Comment on agent fees
Industry standard and I think well worth it!
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Feb 21, 2017
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Dear Heather T, thank you so much for taking the time to write a review - we are all delighted to hear that you have had a really positive experience with 1LET! We realise when letting a property that was once your home can be a big step as there is most often going to be a huge sense of attachment to the property so to know Ken was able to advise and help with preparing the property for market is great to hear - we're glad we could help! And of course, most importantly you are happy with the l ...
Jan 27,2017
Jan 27,2017
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We had no previous experience of letting property and Ken put us at ease by giving us comprehensive details (that were easy to understand) and made us feel confident to progress with the rental. Throughout the process, Ken was very personable and made every effort ...
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Feb 07, 2017
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Dear Euan. Thank you for taking the time to write a review for 1LET. We are delighted to hear that you first experience as a landlord has been a positive one and that Ken gave you confidence in 1LET. We are pleased things are going well and appreciate your feedback. As always if there's anything we can help with just let us know. Thank you for choosing 1LET! ...
Jan 19,2017
Jan 19,2017
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The service from 1Let is extremely efficient and they are exceptionally reliable. It is a pleasure dealing with them. I would highly recommend them....
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Comment on agent fees
Commensurate with the service.
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Jan 23, 2017
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Dear Mel, thank you for taking the time to write a review and offer your feedback. We are delighted to read that you have found us to be efficient and reliable and it's been a pleasure dealing with you too thank you for choosing 1LET! ...
Nov 21,2016
Nov 21,2016
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I am an overseas landlord based in Hong Kong and I met Ken by chance. He is very professional and provides a service which goes beyond your average letting agent. I have been offered many life and money saving advice from Ken regarding the location, ...
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Comment on agent fees
Fair
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Jan 04, 2017
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Dear Sky, thank you for taking the time to write a review for 1LET and your experience as a landlord with us. We are delighted to read that Ken has made a great impression and you feel he has gone above and beyond your expectations in terms of professionalism and assistance in letting your property. We hope to continue delivering a great service to you and your tenants. Thank you for choosing 1LET! ...
Nov 13,2016
Nov 13,2016
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I have been renting in Edinburgh for nearly 10 years now and out of all the letting agents I have dealt with 1LET have been by far the best.
Ken helped make the viewing and moving in process especially easy and Beata provided great assistance during ...
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Nov 18, 2016
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Dear Alison. Thank you so much for taking the time to write a review for 1LET. We are so pleased that you have had a positive experience and that both Ken and Beata were helpful throughout your entire tenancy. It's always great to hear someone say they would recommend us and we appreciate this very much thank you for choosing 1LET! ...
Nov 03,2016
Nov 03,2016
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1LET was my letting agent for 3 years and I'm very pleased to say tat they are a great agency. Problems were always solved in no time!...
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Comment on agent fees
Good.
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Nov 18, 2016
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Dear CSepulveda, thank you for taking the time to write about your experience. We are absolutely delighted to hear you had a positive tenancy and any problems resolved quickly throughout your 3 year tenancy. Thank you for choosing 1LET! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
