South Woodford, E18
4.7/5, 63 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

Property Features

Spencer Munson Property Services are residential Letting Agents. The team are based in South Woodford, London E18 and specialise in Lettings, Sales and Property Management covering postcodes E18, IG8, E1, E4, E11 and East London.Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures ... show more Spencer Munson Property Services are residential Letting Agents.

The team are based in South Woodford, London E18 and specialise in Lettings, Sales and Property Management covering postcodes E18, IG8, E1, E4, E11 and East London.

Spencer Munson heads up the agency with over 30 years’ experience within the industry. He ensures that his ever expanding Lettings, Property Management and Sales teams share his personal approach and commitment to professionalism, reliability and great customer service.
Spencer Munson Property Services | South Woodford office

Latest Reviews

View all Reviews 63
Featured Review
a
reviewed by 'Samantha'
“Mr Spencer was warm and welcoming to us.Excellent customer service. The agency ensured we had a smooth transition into ......”
Featured Review
a
reviewed by 'Maddie'
“Fantastic team- I have never had the pleasure of being under the management of such a good organisation. The communication ......”
29th Oct 2022
reviewed by 'Tony'
“I have been using Spencer Munson for a number of years and have found them very professional. Spencer and his ......”
25th Aug 2021
reviewed by 'sophie'
“My wife and I are both very impressed with, and appreciative of, the service levels demonstrated by Spencer Munson's sales & ......”
21st Jun 2021
reviewed by 'Daniel'
“me and my girlfriend we tried to rent a 1 bed flat from this company, we`ve seen the property, we ......”
14th Mar 2021
reviewed by 'Philip'
“To date we have been using Spencer Munsons for over 14 years as our lettings management company for our London apartment. ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 16:30
  • Sunday: Closed
Address

Spencer Munson Property Services
41 High Road
South Woodford
London
E18 2QP
020 8989 3331

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £148,000 £600,000
Lettings 100% 83% £650 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 38 3 4 0 4 0 1 1
Areas covered
  • E18
  • South Woodford
  • IG8
  • Woodford
  • E4
  • Walthamstow
  • E1
  • E11
  • East London
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Spencer Munson Property Services Image 1
Loughton, IG10
South Woodford, E18

“An amazing experience from start to finish. I have never ......”

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Oct 22,2015
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By: 'Asad'
Oct 22,2015
0 people found
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An amazing experience from start to finish. I have never come across more professional, friendly agents. They are ready to go above and beyond what is expected and the experience was fantastic. Dont hesitate to use Spencer Munson as Adam and Maxine were really outstanding ...
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“I have rented my property with agents before but this ......”

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Oct 09,2015
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By: 'Murude'
Oct 09,2015
0 people found
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I have rented my property with agents before but this is the first time I have used Spencer Munson. And it is the first time an agent has given me time, professional up to date advise on renting my property. Spencer Munson himself and his ...
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“i have dealt with numbers of housing agency in last 6/7 ......”

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Oct 08,2015
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By: 'sayed'
Oct 08,2015
0 people found
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i have dealt with numbers of housing agency in last 6/7 years. by far Spencer Munson is the best. from the viewing to move in, everything has been so smooth that i was very surprised. not only very professional they are honest & good people. very happy ...
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“The service from Spencer Munson has been fantastic from start ......”

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Sep 23,2015
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By: 'Charlotte'
Sep 23,2015
0 people found
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The service from Spencer Munson has been fantastic from start to finish. Annie was really helpful with setting up the viewing and all the paperwork which had to be sorted and then Maxine sorted the references and tenancy quickly. Both Annie and Maxine answered any ...
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Fees were reasonable and as much as expected
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“Incredibly professional yet understanding. Took time to go through the ......”

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Sep 08,2015
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By: 'Vii'
Sep 08,2015
0 people found
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Incredibly professional yet understanding. Took time to go through the details and explain things to me when I (a novice at flat shares) didn't even get the basics. The moving out process was effortless and very much taken care of for me. Many thanks to ...
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“Really professional service. Annie arranged the view to the flat ......”

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Aug 03,2015
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By: 'Antonio'
Aug 03,2015
0 people found
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Really professional service. Annie arranged the view to the flat and Maxime was keeping me update of anything related with the property and answering my questions by email really quick. I would definitely recommend this state agency to everyone....
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“The team at Spencer Munson were brilliant in getting everything ......”

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Aug 02,2015
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By: 'Tom'
Aug 02,2015
0 people found
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The team at Spencer Munson were brilliant in getting everything sorted as smoothly as possible and were very understanding when I needed extra time to get hold of paperwork. I would certainly recommend them for anyone looking for excellent service....
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“Very happy with the service provided by Spenser Munson and ......”

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Jul 21,2015
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By: 'Jayson'
Jul 21,2015
0 people found
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Very happy with the service provided by Spenser Munson and would definitely not only use them again but also recommend them to family & friends. The staff was instrumental in finding us our amazing flat further, they remained professional throughout, providing assistance where necessary to completion ...
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“Annie and the team were ultra professional and were a ......”

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Jul 20,2015
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By: 'Jack'
Jul 20,2015
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Annie and the team were ultra professional and were a pleasure to deal with. Quick responses in emergencies from Amanda too. Highly recommended and will definitely be using Spencer Munson again....
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“Annie helped us with the search, viewing the property a ......”

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Jul 09,2015
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By: 'Clear'
Jul 09,2015
0 people found
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Annie helped us with the search, viewing the property a couple times, communicating with the landlord and completing the application. She was very polite, helpful and responsive....
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“I found Maxine to be very helpful and knowledgable with ......”

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Jun 03,2015
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By: 'Anon'
Jun 03,2015
0 people found
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I found Maxine to be very helpful and knowledgable with great customer service skills. However, Annie Munday did not respond to many of my emails or phone calls. The price was incorrectly labeled on the advertisment. She didn't see to be very organised, wanted to ...
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By: Spencer
Jun 03, 2015
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Dear Sir/Madam I am extremely sorry you have not had a good experience from one of our negotiators. I would really like to talk to you about this. Please let me know a suitable time. Best regards I can be contacted on 020 8989 3331 Spencer Munson ...

“Excellent customer service, honesty and going extra mile to help ......”

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Apr 26,2015
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By: 'John'
Apr 26,2015
0 people found
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Excellent customer service, honesty and going extra mile to help customer understand what they buy were things I appreciated from Annie and her colleague in their office. Annie has gone over and above to try help me find property even calling other agents as I ...
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“We converted an office into a two bedroom flat and ......”

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Mar 03,2015
Minithumbup
By: 'Melvin'
Mar 03,2015
0 people found
this helpful
We converted an office into a two bedroom flat and we excellent advice from start to finish of the project. Once the conversion was complete Spencer Munson's excellent service obtained a tenant for us within 3 days....
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“Always found the professionalism, expertise, assistance, efficiency and friendly staff ......”

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Jan 16,2015
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By: 'Claire'
Jan 16,2015
0 people found
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Always found the professionalism, expertise, assistance, efficiency and friendly staff consistent throughout the many years we have let our property with Spencer Munson Lettings. Both the South Woodford & the Loughton offices continue to exceed our expectations - making renting out our property, even though we ...
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“Excellent service. Prompt response to all my questions. The members ......”

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Nov 16,2014
Minithumbup
By: 'Michael'
Nov 16,2014
0 people found
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Excellent service. Prompt response to all my questions. The members of staff I dealt with were professional and friendly and made the process of letting relatively painless....
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“A very professional and helpful lettings agency! I received great ......”

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Nov 11,2014
Minithumbup
By: 'Krasi'
Nov 11,2014
0 people found
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A very professional and helpful lettings agency! I received great service from the start. Michelle in the office was extremely helpful and caring - she even answered an email at 10:30pm which I did not expect (there was no emergency). Charlotte is a great as ...
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Comment on agent fees
The fees I think are a bit high - I believe they were about ‚£350.
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“I rented via Spence Munson for 7 Years and in all ......”

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Oct 31,2014
Minithumbup
By: 'A'
Oct 31,2014
1 people found
this helpful
I rented via Spence Munson for 7 Years and in all that time I have never had one problem with them. I find all Staff Professional yet Friendly has a real family feel to it. Would highly recommend and would use in the future if return ...
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“My partner and I are very happy with the service ......”

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Oct 24,2014
Minithumbup
By: 'Farina.'
Oct 24,2014
0 people found
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My partner and I are very happy with the service received by staff at Spencer Munson. We saw an advert online and the process from phoning to make an appointment, to moving in to our new home was fast and comfortable. Staff are kind, polite, ...
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Comment on agent fees
Fees are unavoidable, but compared to many agents the fees are reasonable. The service we received was fantastic so I can't complain.
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“I initially went to Spenser to rent my property, however ......”

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Oct 19,2014
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By: 'JJ'
Oct 19,2014
0 people found
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I initially went to Spenser to rent my property, however after doing some research it made sense to sell. Spenser was brilliant increadbly professional, knowledgable about the market. Phew valued my property at a range that was fair handled the open day in which over 30 ...
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“Spencer is an intelligent and helpful estate agent. He explains ......”

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Aug 08,2014
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By: 'Bruce'
Aug 08,2014
0 people found
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Spencer is an intelligent and helpful estate agent. He explains everything throughout the process, listens to your suggestions regarding marketing and is proactive in moving the sales process along. His fees were very reasonable. Overall, I'm very glad to have chosen him to sell our ...
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“We have been letting from Spencer Munson for over 2yrs. ......”

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Jun 24,2014
Minithumbup
By: 'Jayson'
Jun 24,2014
0 people found
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We have been letting from Spencer Munson for over 2yrs. Anytime I have ever needed assistance, they are there to help. No other agents have ever been as helpful and accommodating as them. I highly recommend Spencer Munson to all....
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“My wife and I found the letting agents, Spencer Munson ......”

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Jan 16,2014
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By: 'DM'
Jan 16,2014
0 people found
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My wife and I found the letting agents, Spencer Munson very helpful, anything we wanted to know, we got a truthfull answer, when we had a small problem with the toilette not working properly, a chap called Nigel from the agents got it sorted, the ...
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“I am a landlord with a small portfolio and use ......”

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Nov 27,2013
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By: 'simeon'
Nov 27,2013
0 people found
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I am a landlord with a small portfolio and use various agents according to area. As far as the Woodford and Loughton areas are concerned Spencer Munson is a supreme letting agent way above his competitors Highly recomended...
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“Both Gary and Colin were very helpful, were up to ......”

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Nov 08,2013
Minithumbup
By: 'Amanda'
Nov 08,2013
0 people found
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Both Gary and Colin were very helpful, were up to date on what was going on and were very pleasant to deal with....
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“We have recently bought a property in South Woodford with ......”

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Oct 12,2013
Minithumbup
By: 'Tatiana'
Oct 12,2013
0 people found
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We have recently bought a property in South Woodford with Gary Clark acting as a Sellers agent. We could not praise him high enough for the service he provided. Gary is a very experienced agent. Unlike so many other estate agents we encountered in our ...
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“We bought a property in South Woodford where Gary acted ......”

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Oct 11,2013
Minithumbup
By: 'Isar'
Oct 11,2013
0 people found
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We bought a property in South Woodford where Gary acted as the selling agent. Gary has been very helpful throughout the process. Providing support and advice whenever needed. He always returned our calls / emails in a prompt and efficient manner. Strongly recommended....
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“Mum bought her new flat through Spencer Munson. Gary Clarke ......”

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Sep 30,2013
Minithumbup
By: 'Kitty'
Sep 30,2013
0 people found
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Mum bought her new flat through Spencer Munson. Gary Clarke was brilliant and kept us informed all through the transaction and was unfailing cheerful and positive. He always rang back or e-mailed when he said he would, and never let us down. Would recommend buying ...
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“Just would like to thank you guys for your service ......”

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Jul 31,2013
Minithumbup
By: 'DAvid'
Jul 31,2013
0 people found
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Just would like to thank you guys for your service over the last few years, far surpassed any other agencies have rented from in the past (and also rented out a house before). Keep up the good work....
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“I spoke to the Lettings Administrator who was very polite ......”

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Jun 05,2013
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By: 'Simon'
Jun 05,2013
0 people found
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I spoke to the Lettings Administrator who was very polite and helpful. I was interested in renting a property in the Wanstead area. She had a vast knowledge of all the information provided and you could clearly see she knew what she was talking about. ...
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“Hi, Just wanted to say we have been dealing with ......”

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Mar 05,2013
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By: 'Julie'
Mar 05,2013
0 people found
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Hi, Just wanted to say we have been dealing with this company for the last five years. Our tenants have been brilliant. The company is very good at choosing excellent people. In the last five years our flat has only been vacant once. We have ...
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Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 01/11/2017 by allAgents

Awards won by Spencer Munson Property Services, South Woodford E18 2QP



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Branch - South Woodford, E18

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