97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
21st Feb 2024
reviewed by 'Abigail'
2nd Nov 2023
reviewed by 'Martyn N'
20th Sep 2023
reviewed by 'Hartley'
14th Jan 2023
reviewed by 'Mohibur'
21st Oct 2022
reviewed by 'Andy Sab'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 95% | £22,500 | £2,500,000 |
| Lettings | 90% | 87% | £345 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1003 | 47 | 2883 | 101 | 382 | 4 | 654 | 2 | 229 | 24 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Oct 07,2024
Oct 07,2024
1
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We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious ...
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Feb 21,2024
Feb 21,2024
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I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in the loop all the time unlike our solicitor she was brilliant. My god daughter has been traumatised through the sale so if it was not ...
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Nov 02,2023
Nov 02,2023
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Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very polite , conscientious and helpful...
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Sep 20,2023
Sep 20,2023
1
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I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩
This small team have been a pleasure to work with - always answer emails promptly and pre-warn about problems that have not yet arisen thanks to their in ...
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Jan 14,2023
Jan 14,2023
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Dear,
Sir/Madam,
I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details:
Choices Estate Agents Limited.
Registered in England 2374716.
Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA.
The colleagues Mr. Ashley Hinds (Rico) view the ...
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Oct 21,2022
Oct 21,2022
0
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Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting agents over the years just use someone else these guys will say all kinds of stories to get your business then when you need them ...
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Oct 21,2022
Oct 21,2022
0
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I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.
Another member of staff, hung up the phone on me when I was trying to deal with an issue.
Best advice: Stay well away!...
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Oct 21,2022
Oct 21,2022
0
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They can sell a property without a problem.
But as they charge the buyers a 3.25% fee they are making twice a much as an average of other agents do.
They try and push the completion because they want their 3.25%.
Choices have always been money worshippers ...
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Oct 05,2022
Oct 05,2022
0
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I would highly recommend choices Estate Agents. Roland from Crawley he is very friendly and good person.
He rent out my property in one week and find a very good tenants for me.. thank you very much for giving me such a great service....
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Apr 12,2022
Apr 12,2022
0
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I put my offer in on a property last July and it was up as Chain Free.I moved out of my property on 27th October being told I would exchange and complete by the 10th November 2021 . on the 29th October I was told that ...
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Apr 15, 2022
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(1)
Hi Diane, thank you for your review. We are sorry to hear some of your comments as this is very unusual for the team in Horley. Feel free to get in touch and we will do our best to help you in the future.
All the best,
Choices ...
Apr 08,2022
Apr 08,2022
0
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Appalling customer service. No one ever gets back to you. Not even their Director when asked to do so. Admin is chaotic with no clear leadership. They placed a convicted pae******* into our property who was then constantly supervised by the council. We were not ...
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Mar 27,2022
Mar 27,2022
0
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I sold my property through Choices Caterham and had a generally positive experience. Grant was really good at communicating progress, easy to contact and got our property sold very quickly. I enjoyed working with Grant and would recommend him as an estate agent.
The reason ...
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Mar 11,2022
Mar 11,2022
0
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We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon ...
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Feb 11,2022
Feb 11,2022
0
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I had a viewing earlier today with a wonderful young man named Alfie. He was very helpful and answered every question I had confidently, to this day I have never head such a great experience viewing a house! Will definitely continue to use Choices and ...
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Dec 29,2021
Dec 29,2021
2
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Horrendous service from this estate agency. They take ages to arrange repairs and maintenance, and use contractors who are ridiculously overpriced. I was given a quote of £4k to fix remedial works on an EICR from their preferred supplier. This seemed excessive, so I arranged ...
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Dec 20,2021
Dec 20,2021
0
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We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off .
And to word the end Nicola also came to the rescue and help me with some problems I ...
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Dec 02,2021
Dec 02,2021
1
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I am sad to write this, but they are the worst agents I have come across. My property was rented through them. I have yet to see a penny as rent. They have charged for two inventories and did not tell me that there was ...
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Sep 10,2021
Sep 10,2021
1
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Painful experience. As guarantor of my daughter's student house, they practically wanted my last MRI results. Extended process of electronic signatures followed endless borderline invasive requests for personal and financial information. Shame on the agent. Shame on the landlord....
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Jul 09,2021
Jul 09,2021
2
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Disgraceful company should not be operating.
Never had such a bad experience with a disgusting property and staff that never resolve any issues and just pass problems about from one shop to another avoiding any resolution.
I would never use this company and it has ...
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Apr 30,2021
Apr 30,2021
0
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Benjamin from the Sutton branch was extremely kind and patient with me during the rental process. He explained everything to me, guided me, supported me. I am extremely grateful to him for his responsiveness, patience, support and understanding. It was quite a difficult process, but ...
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Apr 22,2021
Apr 22,2021
2
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The main sale and negation was ok as you would expect, but the attention to detail and communication between myself (the vendor) and my buyer was really poor. Messages were not forwarded and phone calls not returned resulting a very unsatisfactory completion. This stressful time ...
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Feb 21,2021
Feb 21,2021
1
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After having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands.
When the time came to sign the contract, ...
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Feb 07,2021
Feb 07,2021
0
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Excellent service from start to finish. Grant was spot on with his valuation of the house and guided us through the process until Nicola took over just prior to completion. Greg was always helpful at the end of the telephone answering any queries and passing ...
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Jan 13,2021
Jan 13,2021
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F.A.O Horley branch
Choose choices !!
I strongly and highly recommend you use choices.
I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
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Nov 06,2020
Nov 06,2020
1
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Kellie was amazing and was so helpful with finding us our perfect family home. Everything we were looking for she found us and was always there to answer any questions we had. She reassured us at all times and guided us 100% throughout the renting process. ...
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Oct 16,2020
Oct 16,2020
0
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Christina is very professional and nice. She is very efficient and a good problem solver. Positive attitude and cheerful. She is a kind a friendly agent understand the need of you....
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Jul 30,2020
Jul 30,2020
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They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error.
...
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Jul 08,2020
Jul 08,2020
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Kellie was very helpful and accommodating throughout the process. I was surprised to realise she was a trainee as she seemed very knowledgeable and professional. I thought she had been in her job for years!
Thanks for everything Kellie...
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May 29,2020
May 29,2020
1
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RE: LETTINGS, LANDLORD PERSPECTIVE, CHOICES, SUTTON IN SURREY
From my experience of using Choices, I've found this branch falls short in communication, you will get bombarded with emails from different individuals requesting for the same information - the left hand doesn't speak to the right ...
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Apr 09,2020
Apr 09,2020
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Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction.
This whole process would of been very uncomfortable but thanks to Esme I’ve ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham
