View all comments (1) Shelly Having read the contents of your review I was naturally concerned in terms of some of the comments made and have therefore investigated the matter further. As a result I felt it appropriate to reply as follows. Firstly it's worth mentioning that our internal system records all notes in chronological order and they cannot then be amended in any way. After your offer to rent the property was provisionally accepted on the 17th October our standard Terms of Business were sent on to you by ...

View all comments (1) Thank you so much for your 5 star review, your comments are very much appreciated. Stuart and Dan at our Brentwood Office are committed to delivering the best possible customer care. With many years of experience between them, they work really hard to ensure the process is as stress-free as possible. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Thank you very much for taking the time to leave such a great review. Stuart and his team at our Brentwood Office are committed to delivering the best possible customer service. With many years of experience them, they will do all possible to ensure the transaction goes through smoothly. Stuart will very much appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Dear Lisa, Thank you for taking the time to leave your 5 star review. Stuart and the team at Brentwood are committed to delivering the best possible customer care and will very much appreciate your kind comments. We look forward to assisting you again. Alison Horsley, Customer Services Manager. ...

View all comments (1) Dear Scott and Annie Thank you for your kind words and for awarding our lettings team in Brentwood 5 stars. I hope that we will be able to assist you for many years to come. ...

View all comments (1) Thanks Phil for your review and 5 stars I will pass on to the team at Brentwood. ...

View all comments (1) Hi Jack, Many thanks for the 5 star review. I am really pleased to hear your experience with our Brentwood office was positive. The team have many years of experience between them and will do all possible to ensure the sales process goes through smoothly. They will very much appreciate your kind comments. Thank you for the recommendation. Alison Horsley, Customer Services Manager. ...

View all comments (1) Thank you for reviewing the service you have received in dealing with our Lettings team in Brentwood and in particular your reference to Paul. nI am sure that he will be very happy with your comments. ...

View all comments (1) Thank you for posting your review on the service you received from Maria at our Brentwood lettings office. I am glad that you move went smoothly and you were kept informed at all times which is our aim. I will pass on your comments to Maria. ...

View all comments (1) Dear Cathy I just want to thank you for sharing your experience as a client and landlord of Beresfords Lettings in Brentwood. Customer service is of paramount importance to us and I am sure that Maria will be very happy with your review. ...

View all comments (1) Thank you for your 5 star award. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed with the level of service provided by Carl and Daniel at our Brentwood office and will pass your kind comments on to them. Alison Horsley, Customer Services Manager. ...

View all comments (1) Thank you for your 5 star review. Carl and the team at our Brentwood office will very much appreciate your positive comments. With many years of experience between them, the guys work really hard to ensure you house move goes through smoothly. Thank you for recommending Beresfords, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Dear Chloe I am pleased to read that you were impressed with the service you have received from our Brentwood Lettings team and in particular York. I am sure that he will be very happy with your comments and 5 star award. ...

View all comments (1) Dear Sue I wanted to take the time to respond to your review personally. I would like to thank you for positing your review on the service you have received from our Lettings team at Brentwood recently and over the last 20 years. It is always good for me to read positive feedback. Our fees are not the cheapest but certainly not the most expensive and we are very upfront with the charges. They are not hidden in small print, we honestly feel that they are good value for money and the time you ...

View all comments (1) Dear Chris Thank you for posting your review and for awarding our staff at Brentwood lettings 5 stars. I am sure that Adam and the team will be really pleased with your comments. Also Natasha at our property management office. Thanks again. ...

View all comments (1) Thank you for your 5 star review. Stuart and Carl are committed to delivering the best possible customer service with their team at Brentwood. They will keep our clients updated regularly to ensure the sales process is as stress-free as possible. Your comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Dear Paul and Anna Thank you so much for taking the time to post your 5 star review. Carl and Oliver at our Brentwood office are committed to offering the best possible customer care and they work really hard to ensure the process is as stress-free as it can be. Thank you for recommending Beresfords. I am sure the team will appreciate your kind comments and we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Thank you for your recent review. I'm pleased that you speak so highly of Maria and I'm sure that she will also be very happy with your comments. ...

View all comments (1) Hi Tracey Thank you so much for your 5 start review and kind comments, they are very much appreciated. Carl and his team at our Brentwood office are committed to delivering the best possible customer care and will do all possible to ensure the process goes through smoothly. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager. ...

View all comments (1) Hi Lynsey, Thank you so much for taking the time to post your 5 star review. I am pleased that you were impressed by the level of service offered by Stuart and the team at our Brentwood office. They all work very hard to ensure the moving process is as stress-free as possible and will appreciate your kind comments. Alison Horsley, Customer Services Manager. ...

View all comments (1) Many thanks Ben for your recent 5 star review. I am pleased that you have been impressed with my team and in particular with Alex. ...

View all comments (1) Thank you for your 5 star review James. I'm pleased that you were happy with the service received from my team. ...

View all comments (1) Thank you for your comments Scott regarding Alexandria. I'm sure she will be delighted with your 5 star review. ...

View all comments (1) Many thanks for your 5 star review. I'm pleased that you were happy with the service that my staff provided. ...

View all comments (1) Dear Jeff thank you for posting your review and awarding 5 stars for our service. I am sure that Paul will be very happy with your comments. ...

View all comments (1) I am pleased to read that you are happy with the service you have received in dealing with Maria from our Brentwood lettings office. I will pass on your comments. Thank you ...

View all comments (1) Thank you for taking the time to post your review about Maria our inventory clerk at Brentwood Lettings. She works very hard to assist all of our clients tenants and landlords alike. I am sure that she will appreciate you awarding her with 5 stars. ...

View all comments (1) Dear Jo Thank you for posting your review on the service you have recently received from our Brentwood Lettings Team and in particular your comments on York and Maria. I am sure that they will both be very happy with your kind words and 5 star award. ...

View all comments (1) Dear Nick, thank you for taking the time to post your review on the service that you have received from York at our Brentwood Lettings Division. I am sure that he will be very pleased with your award of 5 stars. ...

View all comments (1) Thank you for taking the time to post your review on the service you have received from our lettings team at Brentwood. I am glad that you had such a positive experience. ...