98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9706Featured Review
a
reviewed by 'Neal'
Featured Review
a
reviewed by 'Zoe'
Featured Review
a
reviewed by 'Henryk Staron'
Featured Review
a
reviewed by 'Stephen Foy'
Featured Review
a
reviewed by 'Dr. Padmini'
31st May 2024
reviewed by 'Bettina'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £13,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2751 | 98 | 4084 | 296 | 1242 | 25 | 649 | 19 | 473 | 69 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Jun 22,2022
Jun 22,2022
0
people found
this helpful
this helpful
The team at Wrexham Northwood have manged two properties for many years on guaranteed rent, and recently sold one for me. If there are ever any issues with Tennants, or work that needs doing they are straight onto it, takes the strain off me as ...
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Jun 23, 2022
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As it is over 15 years since you first appointed Northwood as your agent, I was pleased to hear about the review of your experience with us. Thank you for taking the time to share your experience, it is very much appreciated by our team. ...
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a
Jun 21,2022
Jun 21,2022
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High recommend Northwood for selling your property. Both Beth and Sion made the sale of my property very smooth and kept constant contact....
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Jun 21, 2022
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Thank you so much for your 5-start review! I’m pleased we could sell your property quickly and help you on your way to finding a new home. I’ll share this Beth & Siôn and ask them to keep up their good work. ...
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a
Apr 18,2022
Apr 18,2022
0
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Very friendly, helpful and professional staff. Great communication. Agency cares about details and has focused on customer needs. Highly recommended...
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Apr 29, 2022
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Hello Henryk, Thank you for your lovely review, we really appreciate it. It was a pleasure to deal with you also. If you ever need our assistance again, we will be more than happy to help! Kind regards, Jo ...
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a
Aug 08,2022
Aug 08,2022
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Excellent Professional service from all at Northwood especially Beth, Lauren, sadia, they sold my late father's house fast and with no problems.l would definitely recommend...
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Aug 15, 2022
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Thank you for your lovely review Stephen! It was a pleasure to assist you through the process! ...
Featured Review
a
Jul 11,2022
Jul 11,2022
1
people found
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this helpful
Northwood team are very efficient and responsible. We have been overseas past 10 yrs and have had Northwood as a very reliable agency. They have dealt with any issues that have cropped up immediately and all this has given us a complete peace of mind knowing ...
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Aug 16, 2022
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Thank you for your kind words Dr. Padmini! ...
Jul 20,2010
Jul 20,2010
4
people found
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It took them 2 months to fix a leaking bath, from me giving the go ahead to the bath being replaced. In this time the tenant couldn't use it without flooding the flat below. The workmanship was terrible, and it took me a further 7 months to ...
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Jul 14, 2014
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Dear Landlord
I am sorry to hear your bad experience. I can only assume that your experience was with another office. Here at Northwood Aberdeen we do not charge to renew a contract. Inspections as per prior agreement with the landlord are conducted periodically and are increased should an issue arise. In addition our fully trained property managers conduct a full property inspection at the end of each tenancy and will make recommendations to ensure the property is maintained to the highest l ...
May 27,2010
May 27,2010
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Brilliant customer service. Treated with respect and problems dealt with efficiently. Staci O' Connor especially was outstanding!...
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May 05,2010
May 05,2010
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The staff are very friendly and extremely helpful i would recommend them to anyone looking to rent somewhere. ...
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Mar 29,2010
Mar 29,2010
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We have rented a house managed by Northwood Wokingham for 3 years and I am extremely happy with their service. They have been very efficient and fair in looking after the interests of both us and the landlords and have been more than accommodating in ensuring ...
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Feb 17,2010
Feb 17,2010
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The guys at Southampton have always been brilliant to us, the only reason I can't give 5 stars is a quibble over the notice period....
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Jan 28,2010
Jan 28,2010
1
people found
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this helpful
I have rented from Northwood for about a year and they have been great. From initial viewing of the property that I took to the application process to getting the flat, moving in and a few small pieces of works that needed done everyone in ...
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Jan 27,2010
Jan 27,2010
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Myself and my business partners have used Northwood, West-derby for letting numerous properties and for the sale of properties over many years. I have to say that they have always provided a first class service on both sides (ie sales & lettings). I have particular high ...
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Jan 20,2010
Jan 20,2010
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Northwood Liverpool are one of the best letting agents I've used in the Merseyside area.
Leanne and the team are totally commited to customer satifaction, I've been with them for a few years now (Platinum sceme) and they are always polite, cheerful and professional in ...
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Jan 18,2010
Jan 18,2010
0
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Offers a very good service to landlords and tenants....
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Jan 12,2010
Jan 12,2010
0
people found
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Despite some initial problems with securing a property, dealing with the Northwood team was a pleasure, very professional and true to their word with very good communication via phone or email. All problems and queries were dealt with quickly....
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Jan 08,2010
Jan 08,2010
4
people found
this helpful
this helpful
One star is too good. Where shall I start, hidden charges which you're not told about before signing the contract like renewal fees and even fees if you don't sign and return paperwork within seven days. Maintenance is terrible, two weeks without a washing machine ...
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Jul 14, 2014
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Dear Landlord
I am sorry to hear your bad experience. I can only assume that your experience was with another office. Here at Northwood Aberdeen we do not charge to renew a contract. Inspections as per prior agreement with the landlord are conducted periodically and are increased should an issue arise. In addition our fully trained property managers conduct a full property inspection at the end of each tenancy and will make recommendations to ensure the property is maintained to the highest l ...
Dec 24,2009
Dec 24,2009
0
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As a landlord I can say the team at Northwood Wokingham work hard, are professional and would recommend them to both tenants and landlords alike....
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Nov 25,2009
Nov 25,2009
3
people found
this helpful
this helpful
They charge you for anything and everything they can, they even charge you for renewing your contract every six months. They are constantly inspecting the property which feels like a real invasion of privacy. Our property is run down and obviously has been neglected whilst ...
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Jul 14, 2014
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(1)
Dear Landlord
I am sorry to hear your bad experience. I can only assume that your experience was with another office. Here at Northwood Aberdeen we do not charge to renew a contract. Inspections as per prior agreement with the landlord are conducted periodically and are increased should an issue arise. In addition our fully trained property managers conduct a full property inspection at the end of each tenancy and will make recommendations to ensure the property is maintained to the highest l ...
Aug 20,2009
Aug 20,2009
0
people found
this helpful
this helpful
Northwood Wokingham are an absolute pleasure to deal with. Nick and the team are professional, supportive and they really care about their customers, properties and their business. After a terrible experience with Romans in Bracknell, dealing with Northwood Wokingham and signing up to their guaranteed ...
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Oct 20, 2009
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Can anyone give me an example of how much commission/charge Northwood expect to take? ...
Jun 24,2009
Jun 24,2009
0
people found
this helpful
this helpful
I have been dealing with the letting department of Northwood over the past few years at all times, I have found them courteous, efficient and professional. My Rented apartment was well managed and all of maintenance issues and general query were dealt with promptly and ...
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Jun 05,2009
Jun 05,2009
1
people found
this helpful
this helpful
Terrible dealings - the list is endless. Almost non-existent communication, they ignore emails and messages left on their answering machine, their inventory had nearly 100 errors/omissions (and included items we did not leave in the property so we think the inventory after we left was ...
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Nov 13, 2014
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I am sorry to hear of the issues involved in the management of your property. Since 2009 we have seen many changes in our operations in Crewe & Sandbach . In March 2013 following a change of ownership we brought all our letting operations under one roof at 36 High Street Sandbach, there has been a significant investment in both new systems and in a completely new team of staff with extensive experience in the local area. Our inventories are now performed by a leading third party inventory compan ...
May 10,2009
May 10,2009
0
people found
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Being a non-UK based landlord, the Platinum service met our needs perfectly. The peace of mind and security offered by a guaranteed monthly income and full service management means we can relax in the knowledge that our '...
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Apr 22,2009
Apr 22,2009
0
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With my work taking me abroad, i need to know my properties are in safe hands.I do not have the time to search for reliable honest tenants and need to be assured that the properties are well maintained.Northwood take all of my needs ...
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Apr 04,2009
Apr 04,2009
0
people found
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this helpful
Can I just say that I have been, and still am, very pleased with the services provided by Northwood. Each of my requests have been dealt with promptly and staff have been more than helpful over the past years.
...
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Mar 29,2009
Mar 29,2009
0
people found
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I have been letting my property through Northwood for several years and am completely satisfied with the service offered. They have always been professional and efficient and they care about the property they rent which is not a common trait amongst estate agents.
I would ...
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Mar 28,2009
Mar 28,2009
0
people found
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this helpful
We have had our house rented out with Northwood since the summer of 2005. We chose Northwood because we were very impressed with their professional approach and experience. As we live abroad, it has been great having the peace of mind knowing that if there are ...
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Mar 28,2009
Mar 28,2009
0
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We have been letting our property in Wokingham through Northwoods for several years. I am very satisfied with the service provided.
Northwoods are always very professional in everything they do, you feel you are dealing with people who really understand the property rental business.
They ...
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Mar 27,2009
Mar 27,2009
0
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After purchasing a property in 2006 we decided to let it and after many Letting agents NORTHWOOD came out on top by a mile. They do what they say and all staff are very friendly and efficient. We would have no hesitation in recommending them to ...
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Mar 26,2009
Mar 26,2009
0
people found
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Northwood are the managing agents for our investment property and we have always found them to act in a professional manner. I am very pleased to be able to recommend them for being both conscientious and reliable. They are known for their professional approach, both ...
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Mar 23,2009
Mar 23,2009
0
people found
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this helpful
We have been hugely impressed with Northwood since we first starting using them 2 years ago. At the time, when looking at who to use as our letting agents, it all seemed a bit of a gamble. But Nick and his team have delivered the goods ...
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Mar 19,2009
Mar 19,2009
0
people found
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As a professional landlord for over 30 years I have been most impressed with Northwood. They offer a reliable and efficient service tailored to your needs. Professional yet friendly, I have no hesitaion in recommending them to experienced lanlords or novice alike....
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Mar 18,2009
Mar 18,2009
0
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Both my wife and I have nothing but good things to say about the staff at Northwood. We have a number of apartments which Northwood look after for us under their Platimum scheme, and the reassurance of their professional manner and caring will only reinforce ...
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Mar 18,2009
Mar 18,2009
0
people found
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We were new to the letting market and after contacting a number of agents, a friend recommended that we try Northwood.
They gave us confidence that we would not need to worry about the property from the first meeting and made the process very easy ...
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Mar 17,2009
Mar 17,2009
0
people found
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We are more than happy to have the Northwood team manage our properties.Nothing is too much trouble for them and we are always treated in a professional and honourable manner. We have no hesitation in recommending Northwood....
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Mar 16,2009
Mar 16,2009
0
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I have dealt with two Northwood offices, one in Bournemouth and one in Wokingham. The Wokingham officehave been all that a landlord could expect and a lot more too - professional, competent, friendly and fair. I now only deal with Wokingham and could not recommend ...
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Vendor Fees
Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)Secure Sale (Modern Method of Auction) = No commission
Landlord Fees
Fee (inclusive of VAT)Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)
Tenant Fees
Charge (inclusive of VAT where applicable)Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Complaints Procedure
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Awards won by Northwood
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2023
Best Franchise in the UK
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2023
Best Overall Large Chain in the UK
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2023
Best Letting Agent in the UK
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2022
Best Overall Large Chain in the UK
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2022
Best Franchise in the UK
-
2022
Best Letting Agent in the UK
-
2021
Best Franchise in the UK
-
2021
Best Overall Large Chain in the UK
-
2021
Best Letting Agent in the UK
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2023
Best Overall Agent in the UK
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2022
Best Overall Agent in the UK
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2021
Best Overall Agent in the UK
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
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2023
Best Letting Agent in St Albans
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2023
Best Letting Agent in AL1
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2022
Best Letting Agent in AL1
-
2022
Best Estate Agent in AL1
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2022
Best Letting Agent in St Albans
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2021
Best Letting Agent in St Albans
-
2021
Best Estate Agent in AL1
-
2021
Best Letting Agent in AL1
-
2022
Best Estate Agent in St Albans
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2021
Best Estate Agent in St Albans
Southport, PR8
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2023
Best Letting Agent in Southport
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2023
Best Letting Agent in PR8
-
2021
Best Letting Agent in Southport
-
2021
Best Letting Agent in PR8
-
2023
Best Estate Agent in PR8
-
2022
Best Letting Agent in PR8
-
2022
Best Letting Agent in Southport
-
2021
Best Estate Agent in Southport
-
2021
Best Estate Agent in PR8
-
2023
Best Estate Agent in Southport
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
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2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in Lincoln
-
2021
Best Letting Agent in LN2
-
2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
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2022
Best Estate Agent in LN2
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2022
Best Estate Agent in Lincoln
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2021
Best Estate Agent in Lincoln
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2021
Best Estate Agent in LN2
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2023
Best Letting Agent in East of England
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2021
Best Letting Agent in East of England
Doncaster, DN2
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2023
Best Estate Agent in Doncaster
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2023
Best Estate Agent in DN2
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2023
Best Letting Agent in DN2
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2022
Best Letting Agent in DN2
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2022
Best Estate Agent in DN2
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2022
Best Letting Agent in Doncaster
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2022
Best Estate Agent in Doncaster
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2021
Best Estate Agent in Doncaster
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2021
Best Estate Agent in DN2
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2021
Best Letting Agent in DN2
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2023
Best Letting Agent in Doncaster
Crawley, RH10
Cheltenham, GL52
Carlisle, CA1
Ashford, TN23
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2023
Best Letting Agent in Ashford
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2023
Best Estate Agent in Ashford
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2023
Best Estate Agent in TN23
-
2023
Best Letting Agent in TN23
-
2022
Best Letting Agent in TN23
-
2022
Best Estate Agent in TN23
-
2022
Best Letting Agent in Ashford
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2022
Best Estate Agent in Ashford
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2021
Best Letting Agent in Ashford
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2021
Best Estate Agent in TN23
-
2021
Best Letting Agent in TN23
-
2021
Best Estate Agent in Ashford
Worcester, WR1
Wrexham, LL11
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2023
Best Estate Agent in Wrexham
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2023
Best Letting Agent in Wrexham
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2023
Best Estate Agent in LL11
-
2023
Best Letting Agent in LL11
-
2022
Best Letting Agent in LL11
-
2022
Best Estate Agent in LL11
-
2022
Best Letting Agent in Wrexham
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2022
Best Estate Agent in Wrexham
-
2021
Best Letting Agent in Wrexham
-
2021
Best Letting Agent in LL11
Bristol, BS3
Crewe, CW11
Liverpool, L12
-
2023
Best Estate Agent in L12
-
2023
Best Letting Agent in L12
-
2022
Best Letting Agent in L12
-
2022
Best Estate Agent in L12
-
2022
Best Estate Agent in Liverpool
-
2021
Best Estate Agent in L12
-
2021
Best Letting Agent in L12
-
2023
Best Estate Agent in Liverpool
-
2022
Best Letting Agent in Liverpool
-
2021
Best Estate Agent in Liverpool
Leeds, LS7
Nottingham, NG5
London, SE27
-
2023
Best Letting Agent in SE27
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2022
Best Letting Agent in SE27
-
2021
Best Estate Agent in SE27
-
2021
Best Letting Agent in SE27
-
2023
Best Letting Agent in London
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2023
Best Estate Agent in SE27
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2023
Best Letting Agent in South East London
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2022
Best Estate Agent in SE27
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2023
Best Letting Agent in Greater London
