95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0344
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- Whole of the North East from Teesside to Northumberland
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Apr 01,2015
Apr 01,2015
1
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I HAVE BEEN IN CONTACT WITH MANY OF THE STAFF ALL OF WHICH HAVE BEEN VERY HELPFUL.
FINDING A PROSPECTIVE TENANT FOR MY HOUSE HAS BEEN A CHALLENGE BUT THE SERVICE THAT NGU HAVE OFFERED HAS BEEN EXCELLENT....
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Mar 31,2015
Mar 31,2015
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quickly and efficiently let my property to a professional tenant to minimise void period and achieved a good monthly rent....
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Mar 31,2015
Mar 31,2015
1
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Aaron Phelan from NGU came to look at our apartment with a view to giving us advice around renting it. He spent a lot of time with us explaining what was involved and how it all worked (we have never rented property before) real novices. ...
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Comment on agent fees
I am more than happy to pay the advised fee for the superb service. It gives me peace of mind knowing that professionals are dealing with everything and i don't have to worry about repairs, or rent payments etc as NGU deal with all that. Thank you
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Nov 29, 2015
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Generally speaking, Wave lift generally, is
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Mar 27,2015
Mar 27,2015
2
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As a first time property investor looking for a property to purchase, I needed all the advice and practical help I could get. From my initial contact I was impressed with the response I received from NGU Homesales. Sam Galbraith has guided me through every ...
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Mar 27,2015
Mar 27,2015
1
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NGU took over 4 properties and did detailed assessments settled tenants down and sorted HB claims in very efficient manner. Cash flow is much better - paid over as received. Staff try very hard and are available for long hours. Highly recommended....
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Comment on agent fees
Have half price offer ie 5% for 6 mnths which is raving bargain, then 10% which is good considering the work they put in.
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Mar 27,2015
Mar 27,2015
1
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I have found all the staff at NGU very helpful and professional in their approach to letting our properties.
If we have any issues they have dealt with them quickly and efficiently.
They offer a full letting service from finding suitable tenants / checking them in / ...
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Mar 26,2015
Mar 26,2015
1
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Very happy with the agency I have used them for 4 years
Now which is testament to the efficiency they work with....
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Mar 24,2015
Mar 24,2015
1
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Absoloutley excellent service from start to finish, they went above and beyond to make sure everything was as clear as it possibly could be, we were never left wondering about anything. David was extremely thorough with our checks etc and Katie always responded to emails/...
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Mar 23,2015
Mar 23,2015
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I was fortunate enough to work with Samantha Galbraith from early January until completion on the purchase of our new home earlier this week. First off, let me explain that I am moving from America so was not familiar with surveys, gas and electric inspections. ...
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Mar 23,2015
Mar 23,2015
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I used NGU for letting a property i had just purchased, they found numerous valid candidates for the house in a speedy manner and kept me well informed on everything that was going on with regards the letting process....
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Mar 20,2015
Mar 20,2015
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Hi. I've been with these guys over 6 years now and had nothing but excellent service. They deal with problems and tenant issues proactively before a snowball becomes bigger. They fight for good tenant service, which costs me more in repairs/upgrading but I get excellent ...
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Comment on agent fees
I pay 10% plus Vat for managing.
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Mar 19,2015
Mar 19,2015
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I am pleased to recommend NGU Lettings as agents.
Their service is very professional and forthright. They have kept me informed throughout the process and arranged all work required to keep my property in good repair. Their contractors charged a fair rate and completed the ...
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Mar 18,2015
Mar 18,2015
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The letting process would have been daunting to me if it wasn't for both Caroline and Aaron. I cannot just mention them though as the rest of the team both in the office and on the road were as professional and informative throughout the whole ...
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Mar 12,2015
Mar 12,2015
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Offered excellent advice for a first time property letter. Walked us through the process and kept us informed after every viewing. Staff bet helpful and professional and would recommend...
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Comment on agent fees
As a new letter revived a discount. Achieved rental goal
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Mar 11,2015
Mar 11,2015
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NGU is a very good letting agent who understand all aspects of letting a property. They are helpful, courtious and knowlegable. If there is a question to be answered it get dealth with promptly....
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Comment on agent fees
They look at the market every year and recommend what level to set the rent
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Mar 11,2015
Mar 11,2015
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NGU was recommended by a friend and I had great and compentent service. Mike was and still is very helpful and responsive....
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Feb 19,2015
Feb 19,2015
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we find ngu staff very helpfull and professional and they have pursued in getting in touch with our tenant where we failed and then organised tradesmen for our two properties to carry out repairs. sam part of ngu maintainence team contacted me several times over ...
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Feb 03,2015
Feb 03,2015
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NGU are very professional and reliable. They carry out their promises and constantly update you of the situation. They do everything in their power to speed up the process by chasing solicitors etc. We had total confidence in this company and thank them very much ...
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Jan 14,2015
Jan 14,2015
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We were really happy with the service we received from Aaron with NGU homelettings. We received a very friendly and professional service and nothing was too much trouble!...
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Jan 14,2015
Jan 14,2015
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This letting company provided me with an excellent service. Always on hand to assist with any queries and always extremely helpful. First class service...
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Jan 07,2015
Jan 07,2015
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I moved into my new rented house in September and NGU have been nothing but helpful from the start. The main difference that I have found compared to previous agents I have rented from is that NGU have always tried to go out of their ...
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Comment on agent fees
The fees were very reasonable
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Nov 20,2014
Nov 20,2014
1
people found
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Terrible customer service from the start, totally inflexible.
Very slow to attend to maintenance issues.
Also, fabricated costs to avoid paying back deposit.
Unprofessional, untrustworthy, avoid....
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Aug 31,2014
Aug 31,2014
0
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We found NGU to be very efficient. Maintenance issues etc were forwarded quickly and repairs carried out
As quickly as possible. Telephone calls/emails were always returned....
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Aug 31,2014
Aug 31,2014
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Michael was very professional, on time and supplied all the necessary information required to make the purchase successful. I would have no hesitation in recommending his services to anyone....
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Aug 30,2014
Aug 30,2014
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We would like to say thank you for Mike and Sam for help. They did excellent job and they were very helpful for us. I do recommend Ngu home sales to any seller who's struggling...
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Aug 29,2014
Aug 29,2014
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I recently sold my property through NGU for more than my asking price, the way NGU guided me through the sale was professional, quick and to a very high standard. In future if I want sell any more of my properties NGU will be the ...
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Comment on agent fees
Fees are very reasonable.
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Aug 28,2014
Aug 28,2014
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NGU Homelettings found a tenant for me recently and I'm over the moon with the service they provided. The processes they have in place are excellent and I'm pleased with the tenant they have found and what I've experienced so far of their management service. ...
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Aug 28,2014
Aug 28,2014
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I have rented from NGU for many years since purchasing a buy to let through them. Each year David Brown visits my house to inspect it and check how the tenants are getting on and to provide feedback on the house. I have always found ...
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Aug 22,2014
Aug 22,2014
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I placed my property on the market with NGU Homesales looking for a quick sale. I dealt predominately with a lady called Samantha, I was immediately amazed at the knowledge and expertise shown in our first call. My property was up and on the market ...
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Aug 22,2014
Aug 22,2014
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mike bell did the valuation on the property at burnhope& advised us the price for a quick sale.no pressure to get the sale.did a good job advertising the house creating a good number of enquiries in the first week.sam kept us informed ...
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Comment on agent fees
agent obtained the best price for a quick sale.
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Landlord Fees
Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)Landlord Fees – We offer half price management for the first three months under management at 5% (+VAT).
Our tenant find fee on a managed property is £325 (+VAT) for properties marketed under £400 pcm and is £400 (+VAT) for properties marketed above £400 pcm.
We do offer discounts if a tenant moves out early (Call for more info).
We also offer a RENT FOR FREE option (No initial tenant find fee) if the property is located in Newcastle or Gateshead and will rent to a professional only tenant from the start.
Tenant Fees range from £140 to half a month’s rent (Inc VAT)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
